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Working Paper
2014-406

Microfinance in Armenia: Sector

characteristics and adaptation strategies
Knar Khachatryan
Emma Avetisyan
Frdric Teulon

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Microfinance in Armenia: Sector characteristics

and adaptation strategies

Knar Khachatryan
Yerevan State University

Emma Avetisyan
Audencia Business School, Nantes

Frdric Teulon
IPAG Business School, Paris

Abstract
The microfinance sector is relatively new in Armenia, and has shown significant increase over
the last decade. We designed a qualitative research to explore the main characteristic and
adaptation strategies of the microfinance sector in this country. Our findings indicate that the
emergence of MFIs was subject to offering a complementary effort in filing the gap in the
financial services industry. Its main objective was to address the increasing unemployment
and poverty resulted from transitional shock. The microfinance market is segmented with
different programs serving different populations. We found range of microfinance services,
unequal coverage in terms of geography and of business sectors, revenues, unequal VAT
treatment between commercial banks and MFIs, regulated Microfinance operations, and lack
of cooperation within the Microfinance sector and government support as main problems of
the sector development.
Keywords: Microfinance (MFI), adaptation strategy, poverty alleviation, developing
economies, not for-profit firms.

INTRODUCTION
Microfinance is an innovation launched in Bangladesh in the 1980s within the framework of a
very poor economy (Yunus, 1995; Rahman, 1999). Recent years have experienced global
reforms and changes in financial systems around the world. A revolution is occurring in
finance for low-income people in order to mitigate poverty level and to smoothen their
income generation. Microfinance is seen as one of the successful tools, which comes to fill in
the gap left by larger conventional financial intermediaries. The term microfinance usually
implies very small loans to low-income clients for self-employment, often with the
simultaneous collection of small amounts of savings (Karlan and Goldberg, 2010). The main
objective of microfinance is to serve the population at highest risk and those who are
considered unbankable. The uniqueness of microfinance practice lies in its ability to
combine both financial and social intermediation, which is known as double bottom line, in
achieving its goals.
Microfinance as a development intervention and poverty alleviation tool grew rapidly
in region of Eastern Europe and Central Asia (ECA) during the 1990s. In the early 90s
international networks (i.e. FINCA, CARE International) and religious charities (i.e. Catholic
Relief) initiated microfinance activities in the ECA region. These initiatives later grew into
independent institutions, which completed the scene together with newly created donor-based
MFIs. The World Bank, United States Agency for International Development (USAID), and
the German Development Agency (GTZ) were among the first to provide the microfinance
institutions (MFIs) with capital supply as well as technical expertise. In parallel with the
industry commercialization, financial donors and investors offered gradually more
commercial bank loans at the market rate of interest than grants for the establishment of
microfinance activity in the ECA. However, as compared to other regional MFIs, there were
also disadvantages challenging the sector development. The lack of entrepreneurial discipline
and the mistrust to entrepreneurs typical to transition economies have lead government and
regulatory authorities to the tendency of overregulation of entrepreneurial activity rather than
creating an enabling environment. With this respect MFIs in the ECA region have adapted
their lending methodologies and managerial practices in order to meet the best regulatory
requirements and clients demand.
The paper will not address whether or not, not for-profit microfinance is better or
more efficient to impact poverty but rather to analyze the main problems. The role of the
actors is essential because the microcredit markets do not only result from supply
confronting demand, but instead, are social, historical and political, constructs (Morvan-Roux
et al., 2014)
Previous research demonstrates that MFIs in ECA are among the youngest in the
microfinance industry, while their performance ranks among the best (Berryman, 2004).
Recent developments in global economic and financial environment have brought serious
preoccupations for microfinance practitioners and regulatory bodies in the region.
In particular, according to a joint report of Microfinance Information Exchange (MIX)
and Consultative Group to Assist the Poor (CGAP) (2011) the financial crisis of 2008 hit
MFIs in ECA the hardest of all regions worldwide, with the effects of the crisis felt strongly
across all sub-regions. Consequently, MFIs in ECA showed the lowest profitability indicators
worldwide and the worst portfolio quality since the inception of the sector. Unfavorable
macroeconomic conditions such as decreases in economic activity and remittance flows from
developed countries, increases in unemployment made it harder for clients to repay their loans
and resulted in deterioration of MFIs financial performance. Moreover, according to the
same report many banks in 2009, some credit unions and some microfinance programs of
2

downscaling banks closed, while more new nonbank financial institutions (NBFIs) in Central
Asia were registered. At the same time the negative effects of the crisis had an impact on
financing of MFIs. While total outstanding debt financing decreased for MFIs, cross-border
funders continued to increase their commitments to microfinance. For institutions allowed to
take deposits, deposits proved to be a reliable source of domestic funding, and unlike loan
portfolios, savings portfolios increased. In the coming years there may be newcomers in the
provision of deposit services, as several large NBFIs in Central Asia have received deposit
licenses.
On a positive note, this situation prompted many ECA MFIs to put more effort into
social performance management and tracking. A healthier sector is likely to develop now
when industry actors are more willing to engage in responsible lending to both clients and
MFIs, support portfolio growth with more adequate risk management, and have a greater
understanding of target clients through tracking of social performance indicators.
Narrowing down our study to a particular country from the ECA region, one may
highlight that microfinance is a relatively young and very actively developing sector in
Armenia. Started since 1995, microfinance sector has been expanding quite intensively in the
last few years both in terms of volume and territorial coverage. Armenia, having undertaking
the transition from centrally- planned to liberal economy based on free competition, has still a
significant part of its population (35.8 percent in 2010, World Bank) living in poverty. There
has been almost 10 percent increase in the poverty headcount ration at national line as
compared to 2008 (27.6 percent) although the Poverty Reduction and Growth Facility
(PRGF)-supported program helped declining poverty rates. Also, informal sector in Armenia
is estimated to be more than one third of the registered economy (Planet Finance, 2007).
Poverty alleviation is given high priority by the government and with the support of
international organizations measures are being undertaken for this purpose. Nowadays,
according to studies conducted by both international and domestic organizations, there is a
growing demand of microfinance services among poor households and start-ups in the capital
as well as in the regions of Armenia.
All the above-mentioned development process and stages bring forward the innovation
in the developing economys financial system. This system contributes also to the creation of
social practices, which target low-income population and combined with financial
intermediation aim at fighting poverty, inequality and enhancing their well-being. Those new
practices include mainly health care, education, financial consulting services.
In light of the above outlined distinctive features and sector developments of the MFIs in the
ECA region we carry out this study with the objective of investigating the characteristics and
adaptation strategies of microfinance sector in Armenia. Therefore, we formulate our research
questions as:
What kind of adaptation strategies have contributed to the enhancement and
institutionalization of MFIs practice in Armenia ? What are the characteristics - actors,
development paths and problems - of microfinance sector in Armenia?
This issue is important at least for two reasons. First it is fundamental for guiding the
regulation of the microfinance market. Second it is important to understand what parameters
are susceptible to widen the market.
Even if the practice of microfinance is unchanged, it is often necessary to adapt it to
the technical, cultural and political features of the new context in order to facilitate its
adoption and subsequent diffusion (Akrich et al., 2002; Ansari et al., 2010). This is a unique
study in its kind taking into account the relatively unexplored sector and the insights collected
from semi-structured interviews with experts in all 11 regulated Armenian MFIs (Appendix

A) and commercial banks offering microfinance services, which report to the MIXMARKET
and also experts of the field.
We contribute to the microfinance literature by considering an original survey
concerning a country which was little studied until now. Our results suggest that the market is
not mature, the microcredit should again progress when certain obstacles will be raised.
The remainder of the paper is structured as follows. We first present the country profile of
Armenia to highlight its political, economic and financial characteristics. We then outline the
methods of our study, which comprise the selection of case studies, research design, data
collection and analyses processes. In the section 3, we present the actors. In the section that
follows we describe our findings related to our research question and outline characteristics of
microfinance sector in Armenia. We conclude with a discussion where we interpret our
findings and give a possible desirable direction of microfinance sector development.

1. ARMENIA: COUNTRY
INDICATORS

PROFILE

AND

MAIN

MACROECONOMIC

This part aims to present overall picture of current Armenian economic, political as well as
business environment. This empirical analysis helped to draw out the major achievements,
strengths and will highlight business opportunities. Also existing country risks and ongoing
reforms in each sector are presented. Both domestic information sources, such as Armenian
National statistical service, Ministry of Finance and Economy of the Republic of Armenia,
etc. as well as publications and ratings of international organizations- World Banks,
International Monetary Fund (IMF), Heritage Foundation and others- served as basis for
collecting data, information and statistics. Country reports, reviews, published articles of
these institutions provided the macro environment overview in Armenia from different
perspectives. Finally, the interview with the ex-Prime Minister of Armenia and well known
economist Hrant Bagratyan helped to understand that currently the economy of Armenia is
heavily dependent on political will of the current government. The objective of presenting the
countrys macro overview is to have an idea on development of Microfinance sector in
Armenia.
1.1. Political overview
Being part of Soviet Union Armenia based its economy mostly on industrial production. 1988
was a remarkable year as the countrys economy entered a period of decline. The accelerator
of this process was a massive and devastating earthquake which struck Armenias northwestern region, including Gyumri, the countrys second largest city. The economy became
more vulnerable when the Soviet Union collapsed and Armenia declared its independence in
1991. Of course political factors such as continuing conflicts and blockade by neighborsAzerbaijan and Turkey- had also their destabilizing impact. Armenian is under a transition
economy from a centrally-planned to a market economy like other Caucasian countries, with
many structural problems. This transition allows for the development of microfinance and
private entrepreneurship.
On the other hand the political instability because of the problem of the current president
legitimacy, high levels of corruption and oligarchic clans concentrating in their hands imports
and domestic production do not allow to create favorable business environment and to have a
fair competition. Armenia became independent in 1991, and adopted a democratic republic.
4

The political environment has been stabilized over the past years. Political tensions after
presidential election (2008), huge protests against unfair and no democratic elections,
declaration of state of emergency on the 1st of March 2008 have lead to political and
economic destabilization. This in its turn affected the international reputation and credibility
of Armenia apart causing domestic loses.
There are several exiting problems the country has to confront on its way to development:
increasing transparency and good governance, decreasing corruption level, putting into
practice regulations and legal acts yet remained only on the paper.
1.2. Economic Structure
Statistics come to show that there has been a steady GDP growth of the last past years which
in its turn had a stabilizing impact on the macroeconomic environment in the country. This
increase actually is based on the sector of construction meanwhile the situation is bad in the
other branches of economy: industry, agriculture.
According to International Development Agency (IDA) Armenias economic potential is
constrained by closed borders. Armenia is a landlocked country and does not have navigable
waterways. Because of this geographical location and political isolation with Turkey and
Azerbaijan, Armenia has high transportations costs. The main surface trade links are limited
to a low-capacity rail and road connections with Georgia and its Black Sea ports, and a single
road with Iran. This is highly important issue as Armenia is dependent on outside supplies of
energy and most raw materials. Having limited access to international fuel market because of
its geographical location Armenia is heavily dependent on imported energy. All natural gas is
imported into Armenia through a gas pipeline from Russia via Georgia. Refined oil products
are imported mainly from Georgia. The only domestically produced primary energy is
electricity from hydropower plants and a single nuclear plant. That is why the need to develop
alternative energy sources is very important and encouraged also by the European Union.
Once the independence was declared the government undertook a wide range of structural
reforms: privatization of land and of state-owned enterprises, liberalization of prices, of trade
and business environment, reforms in tax administration and financial sector.
Currently, among other ongoing programs of structural reforms the government adopts
measures to strengthen financial institutions and improve governance by increasing
transparency and reducing corruption level. Main economic sectors which contributed to
development and GDP growth were construction, precious stone cutting, services and
agriculture. GDP growth is problematic and metamorphoses of the politics are transferred into
the countrys economy resulting in controls over all the importations, investments and
presentation of statistical figures being far from reality. This concerns particularly the budget.
Another problem that is often highlighted by the observers is the self-consumption of its
production done nowadays by farmers. This said, they produce mainly for themselves thus
having no possibilities of penetrating new markets and targeting new clients which will allow
them enlarging their activities and increase profitability. And it is very difficult to calculate
what impact the GDP growth and the increasing inflation have on the purchasing power and
income level of Armenians.
Poverty reduction remains a top priority for the country. Although the government has
implemented Poverty Reduction Strategy Program and the overall poverty ratios have been
falling, poverty remains a critical issue, particularly in rural areas and among socially
vulnerable groups. Having undertaken the development path, Armenia still has significant
level of poverty rates.
Other existing challenges in the Armenian economic sector are the following: per capita
5

income remains low, large informal sector, the level of financial intermediation is low and the
economy remains heavily dollar-dependent. The capital markets are still in their infancy and
corruption, while low by regional standards, continues to impose costs on the economy. And
as mentioned earlier poverty (especially in rural areas), income inequality and unemployment
are also high. In order to support economic development in Armenia the international
financial institutions offer their assistance. The International Monetary Fund (IMF), World
Bank, European Bank for Reconstruction and Development (EBRD), as well as other
international financial institutions have extended considerable financial and technical
assistance to the government of Armenia.
New emerging sectors are taking over the traditional sectors: information and communication
technology, precious stone processing and jewellery making, tourism. In order to sustain
growth and improvement of the populations standards of living, Armenia needs to strengthen
its macroeconomic management, including increasing revenue collection, improving the
investment climate, and making strides against corruption.
1.3. Financial sector
In Armenia, the capital markets and the financial sectors remain shallow (Pytkowska and
Rataj, 2007). The independence brought with it a series of difficulties in financial system
reforms. During the years of 1990s and early 2000s a large-scale banking crisis were recorded
partially due to the failure of several commercial banks. In order to face the crisis the Central
Bank of Armenia adopted a series of measures. The objective was to strengthen the banking
sector supervision, encourage privatizations and consolidation, raising mandatory
requirements for deposits and impose penalties for non-compliance. Likewise the economic
sector, the Armenian financial sector has been benefiting from international organizations
support and technical assistance programs.
In the IMF Country report (2006) it is stated: Notwithstanding important reforms over the
past few years, financial sector development in Armenia has lagged behind other transition
countries. Deepening of financial intermediation has been hindered by high cash ratios, credit
risk, lack of competition, and institutional weaknesses. Armenia has a large shadow economy,
which further limits the scope for financial intermediation.
In 2013 commercial banks operating in Armenia account for 20 (compared to 55 in 1994).
Currently the financial sector as a whole is liquid, well-capitalized and profitable, but
alongside there is significant heterogeneity among banks. One of the main characteristics of
Armenian banking operations is high level of dollarization of its significant part, like other
sectors of the Armenian economy.
The financial intermediary capacity of the banking system of Armenia remains vulnerable.
There is a need of further development of the overall financial sector taking into consideration
the main existing weaknesses: High lending rates (typically 18-19%) as a consequence of
high risks and high operating costs, limited access of SMEs to medium and long term
financing for, minor role of capital market, insurance or leasing products as well as other nonbanking services need to be improved. Other challenges include strengthening accounting and
continuing to reduce red tape in tax and customs in order to promote private growth and
encourage companies to move into the formal sector.
As notes it Salim (2013) : For conventional banks, the objective function frequently taken by
the economists studying them is profit maximization. Much of the standard microeconomic
analysis is built on this assumption. For microfinance institutions operating with a social
cause in a developing country, this may not be the best model of objective function to take to
the data. In light of this remark, we consider poverty targeting to be the alternative objective
to profit maximization in order to analyze the Armenian microfinance market.
6

2. METHOD AND DATA

2.1. Research Design
Given that our main research interest lies in studying the characteristics of microfinance
sector in Armenia and its adaptation strategies we adopted a multi-case study research design
(Eisenhardt, 1989; Yin, 2003). Relying on evidence from multiple cases allows for
triangulating data, a process that enhances qualitative analyses validity and robustness (Yin,
2003). Qualitative research is required when the purpose of the study is to increase
understanding of a phenomenon about which little is known (Ghauri and Grnhaug, 2005),
which is the situation of the present research. Also Lee (1999) argues that qualitative research
is appropriate when contextualization, vivid description under study is important.
Contextualization is central to our inquiry as we aim at clarifying the adaptation process of
traditional microfinance practice within the new specific context.
The cases have been sampled to include all 11 microfinance institutions in Armenia
listed in the MIXMARKET report. All these MFIs are representative of the diversity of
development paths and problems, approaches to traditional microfinance practice and their
adaptation into the local Armenian context. We hold that the variety of stakeholders to whom
their offer is addressed as well as the origins of these institutions (NGOs or Universal Credit
Organizations) give birth to different strategic positions and often explain the adaptation
intensity. Table 1 outlines the key descriptors of all 11 microfinance institutions in Armenia.

Table 1: Microfinance service providers in Armenia

Name
ACBA-Credit
Agricole
ANIV
AREGAK UCO
ECLOF - ARM
Farm
Credit
Armenia
FINCA - ARM
INECO
KAMURJ
Nor Horizon
ProCredit Bank ARM
SEF-ARM

Report date
2014

Gross loan
portfolio (USD)
415,025,705

Number of active borrowers

2005
2012
2012
2012

1,193,151
28,254,463
2,450,946
9,387,978

213
28,102
1,898
1,952

2012
2013
2012
2013
2012

43,826,367
195,588,648
17,703,734
7,995,278
82,839,625

52,450
14,269
4,016
-

2012

14,344,806

15,601

121,503

Source: MIXMARKET, 2014, www.mixmarket.org

2.2. Data collection and analysis

Interviews were chosen as our primary source of data and the preferable means of gathering
the information as it gives better access to individual strategies and allows disclosing
7

complicated, sensitive and firm specific information due to the personal touch. Additionally,
interviews enable the interviewer to ask for further elaboration of answers and attitudes
(Ghauri and Grnhaug, 2005). Our interview grid includes questions that cover topics related
to the microfinance sector characteristics as well as specificities of adaptation strategies in
Armenia. Given the purpose of our study, we focused on informants who could provide us
with evidence in regard to development path and adaptation strategies of MFI practice in
Armenia. We interviewed (interviews are still in progress) founders, chairmen of
Microfinance institutions/microfinance divisions, but also field experts including Ex-Prime
Minister of the Republic of Armenia (Hrant Bagratyan). All the interviews were run face-toface and, on average, lasted 60-90 minutes. Most of the interviews were conducted by both
authors. The language of interview was Armenian except one case, where the interviewee
preferred to be interviewed in English. We complemented and double-checked our first hand
information with reports and data gathered from Microfinance Centre, MixMarket,
Microbanking Bulletin, The Consultative Group to Assist the Poorest (Washington DC,
CDFA, Planet Finance, IFIs-International Monetary Foundation, World Bank, local
newspapers, and Ministry of Finance and Economy of the Republic of Armenia.
This triangulation of data sources results in a comprehensive understanding of the
research topic and permits to have greater accuracy from the multiple viewpoints and possibly
uncover new, deeper dimensions, which can provide fresh insights on the phenomena being
investigated (Jick, 1979).
Our analysis combines several techniques to make sense of the process data we
collected and to build an understanding of the MFI practice development and adaptation in
Armenia (Miles and Huberman, 1994; Langley, 1999). Across-case analyses are held,
following design indications for comparative qualitative research by Miles and Huberman
(1994). In this study, we use the qualitative analysis software QSR NVivo as a tool to assist
with the coding process and to identify adaptation strategies. The first stage of our data
analysis refers to our first research question and consists in revealing the characteristics
(development, actors and problems) of Microfinance sector in Armenia. The second stage
involves understanding the adaptation strategies and how the latters contribute to the
institutionalization of Microfinance practice in Armenia.

3. THE MFI COMMUNITY

3.1. Evolution of Microfinance market in Armenia
The first initiatives in microfinance sector in Armenia were made some years after the country
declared its independence in 1991. Those activities were supported by a number of
international organizations, among which World Vision, OXFAM, Save the Children,
UMCOR etc. According to Alpha Plus Consulting (2001) an increasing number of donor
organizations were providing microfinancing facilities in Armenia by the end of the 1990s
(Appendix B)
Over the last decade microfinance in Armenia has been expanding quite intensively
both in terms of volume and in terms of territorial coverage. Currently, lending activities are
dominant among other microfinance services, although there are several banking institutions
that offer depository and other financial services to micro entrepreneurs and other
microfinance customers. MFIs in Armenia offer primarily group loans to self employed
entrepreneurs engaged in trade, as well as individual loans to entrepreneurs and micro and
small business engaged in agriculture, services and manufacturing.
8

In Armenia the emergence of MFIs was subject to offering a complementary effort in

filing the gap in the financial services industry. Its main objective was to address the
increasing unemployment and poverty resulted from transitional shock. In this situation selfemployment became one of the best alternatives to unemployment in the country. However,
project of microbusinesses which were lacking credit histories and financial means, were
ignored by commercial banking institutions. Microfinance has been put forward as a flexible
tool to help individuals exploit new opportunities in transition economies.
Currently, the financial system evolution has intensified the competition between commercial
banks and UCOs (Universal credit organizations) with regard to the serving marginalized
population as well as start-ups. The demand for micro-scale financial services is increasing in
rural and in urban zones. The commercialization process of microfinance leads the
commercial banks to become closer to and more accessible for villagers, poor households and
micro-entrepreneurs by not only adjusting products to meet their financial needs but also by
providing them non financial services, such as trainings, consulting, accounting classes etc.in order to support the borrowers projects successful accomplishment.
The essential advantage that a specialized credit organization has lies in its ability to
create closer ties with borrowers and efficiently manage long-term relationship with them.
The most successful practices are being exercised in communities where the reputation factor
plays a significant role, and guarantees the fulfillment of lending requirements. Following this
logic, Aregak delivers services at its clients places; officers visit clients and does monitoring
of their businesses on spot.
According to the World Bank (2005), MFIs clients seek loans to serve one or a
combination of the following needs: (i) working capital to sustain crop cultivation and animal
breeding cycles; (ii) small investments and/or operating capital for retail business operations
and small trading concerns; and (iii) supplementary liquidity to smooth family consumption
needs (p.23).
In terms of the ratio of microfinance customers to total population (also known as
microfinance penetration percentage), Kwon (2010) observes high percentages in Armenia
(5.1 per cent) as well among other countries such as Bangladesh (14.9 per cent), Mongolia
(13.2 percent), Bosnia and Herzegovina (9.4 per cent).
3.2. The actors
The microfinance market is segmented with different programs serving different market
segments (USAID, 2006). For instance, ACBA-Credit Agricole bank services were initially
designed for commercial farmers and small and medium enterprise (SME) agribusinesses,
which are able to provide collateral. In 2009, interest rates required for these services are
relatively low ranging from 16 percent to 20 percent per annum. Another market segment is
formed by low-income borrowers, which are not able to meet collateral requirements. Those
borrowers form groups as a guarantee condition and usually pay higher interest rates 28
percent to 39 percent per annum. Such services are provided by Aregak Universal Credit
Organization and Kamurj (former MDF Kamurj), for instance. In other words, Aregak and
Kamurj practice group guarantee lending. Another microfinance provider Aniv has targeted
on individual agricultural credit for SMEs with no access to commercial credit.
When studying Armenian MFIs and the models based on which they have been
founded it become clear that Kamurj, started by Save the Children and Catholic Relief
Services (CRS). This MFI was established in 1998 as a nonbank financial institution to
provide accessible long-term financial and nonfinancial services to low-income families to
improve their well-being. As for Aregak, it was funded by United Methodist Committee on
9

Relief (UMCOR) in 1998 as a nonbank financial institution to support economic

empowerment and to improve living standards for low-income families, as well as small- and
medium-sized entrepreneurs.
According to Dalyan and Graham (2006) non-profit MFIs have a much stronger
position in the market than the other actors. They serve over 82 % of the known borrowers.
The authors reported that the consolidated outstanding portfolio of the three largest MFIs
accounts for 72 percent of the total portfolio outstanding of the seven main MFI (these are
Aregak, FINCA Armenia, MDF-Kamurj, SEF-ARM International, Aniv Fund, ECLOF
ARM and Horizon Fund).
With the development of the microfinance industry in the country the legal and
regulatory environment for microfinance activities changed. The Law of Republic of Armenia
on Credit Organizations adopted in 2002 regulates and supervises the companies and
organizations which carry out borrowing and lending activities, such as credit organizations
(out of which microfinance organizations), factoring organizations, leasing companies, saving
unions. According to this law all organizations involved in accepting deposits and/ or
lending should be licensed either as a bank or as a credit organization; foundations are not
an acceptable legal structure to obtain a license. Accordingly, MFIs in Armenia have been
transformed into regulated universal credit organizations.
In order to respond more efficiently to changes in microfinance sector a number of
amendments was made in the law. For instance, in 2005 and the Central Bank of Armenia
(CBA) drafted a new law, which included simplified requirements for MFIs in order to
transform them into credit organizations. The CBA is considered the supervisory authority for
credit organizations and it should focus its off-site supervision on the capacity of these
organizations to manage and monitor credit and currency risk. Regarding the on-site
supervision which is scheduled every three year, the CBA has the right for instance to check
some credit files and financial documents when conducting its analysis and to give
recommendations.
Currently credit organizations, as banks, are operating under the Procedure of Classification
of Loans and Provisioning. In order to give uncollateralized lending financial institutions have
to collect adequate information on the borrowers financial standing, on its repayment
capacity with respect to the loan. Moreover, the borrowers analysis should be conducted
through a CBA-approved procedure. If not, any uncollateralized loan would be classified as
blank loan, and would imply the registration of a loss (of the same amount) at the time it is
granted, together with the registration of a 100 percent reserve, and the loan shall be written
off on the same day1. Having said this, it is a hard procedure for microfinance lenders to
consider uncollateralized lending.
In order to serve the lowest-income clients they would require various types of guarantees, for
instance group guarantees, home appliances, livestock etc. This brings to the problem, that the
members of financial market (banks and credit organizations) do not see benefits in doing
microfinance, because the risks in microfinancial lending is much higher than in traditional
banking.
The MIX, which is the largest microfinance platform, considers that as compared to
other ECA countries, the operations of Armenian MFIs are relatively small. The median gross
loan portfolio of Armenian MFIs was more than two times smaller than ECA median in 2006.
In the same vein, the medium number of active borrowers of Armenian MFIs was below the
ECA median of 3,000 and Caucasus median of over 4,000. According to Dalyan and Graham

Source : PlaNet Finance (2007 April), Country Profile: Armenia, p.12

10

(2006) the major problem of Armenian MFIs is the lack of market research product
development and strategic marketing skills.

4. DISCUSSION : WHAT MODEL OF MFI FOR ARMENIA ?

Based on our interview results and secondary data we identified following existing limits of
the current Microfinance industry in Armenia.
Range of microfinance services. The general activity of Armenian Microfinance sector
players is giving loans and only few institutions offer other services- checks issuance, money
transfers, and technical assistance. The average amount of Microfinance loans in Armenia is
about 1 000USD, for instance Nor HORIZON gives maximum 5 000 000 drams. Some
commercial banks offer as well consumer loans which support start-ups in their small
business. According to PlaNet Finance there is a significant potential for developing other
services such as Micro-leasing and Micro-insurance. The Chairman of the Board of Nor
HORIZON Mr. Gor Movsesyan mentioned that MFIs (mainly Universal Credit
Organizations) cannot provide their clients with saving and insurance products because of
restrictions in legislation. He further explained that after the Law on Credit organizations
came into force since 2006 already regulated credit organizations are not allowed any more to
collect savings and access the market of borrowings through public offers, to collect deposits
from clients that is to say to mobilize savings from clients.
Unequal coverage in terms of geography and of business sectors The Law on Credit
organizations allows organizations to go to villages and give credits to everyone who shows
interest. Than why MFIs are concentrated in the capital? Turnover cycle is much more rapid
in Yerevan than in the regions, for instance trade sector demands about three months
circulation, whereas in agriculture sector it is near one year. The infrastructure is better
organized in the capital. Giving Microcredit is not difficult; the hard task is to collect
repayments; said Mr. Movsesyan.
Risk. Since the beginning of the transformation, where the role of MEDI (2003-2006) is very
significant, from funds and NGOs to Universal credit organizations the latter are modifying
the type of their operations entering gradually into the banking market. The transition had at
the same time positive and negative aspects: positive - the field is being regulated and the
information flow can be well organized, negative it was very costly for small organizations,
even some (ANIV and KAMURJ) currently have serious operational difficulties as a result of
not being transformed into credit organization. According to the expert MFIs should not be
controlled as strictly as the Central Bank of Armenia is doing currently. This control is very
expensive pleasure: when transforming form HORIZON fund into Nor HORIZON Universal
credit organization the organization has preserved the same activities but pays double price
for control. The transition was organized in a way that the organization remains sustainable.
And now being limited in making profits the organization plays with its expenses.
In 2004 the creation of ACRA Credit Reporting, a private credit bureau, aims to gather credit
information from its members (namely banks, MFIs, utility companies, insurance companies).
The main objective of ACRA is to provide lenders with a tool to protect themselves against
lending to over-indebted borrowers. As mentioned earlier, the Microfinance sector is
regulated by the Law on Credit Organizations adopted in 2002. However, the problem is that
a description of Microfinance is defined neither in this law nor in Civil code. The Law does
11

not provide any definition of Microfinance activities, target groups, the amount of credits,
duration of credit repayment etc. In general according to the concept of Microfinance the
credit should be less than GDP per capita or small companies with less than 50 employees
should be given Microloans. As stated Mr. Gor Movsesyan : The only more or less official
paper where Microfinance is mentioned as a tool for poverty alleviation is the PRSP. There is
no license for Microfinance activities. All experts agreed that it is a very essential issue.
Revenues. Another problem is the cap on interest rates in the Civil Code, which do not
allow all players to lend Microloans with interest rate higher than double of banking rate,
stated by CBA - 11% as of today). This interest rate cap requirement puts a strong pressure on
IMFs and credit organizations cannot lend with interest rate more than 22% annual, which is
not covering the costs of lending in distant regions. As stated the General Director of FINCA
in Armenia, Mr. Yervand Barseghyan, the cost of services is quite high and very often
overpasses the double of banking interest rate. This pressure is even harder as the banking rate
has decreased - 17% in June 2005, 13% in 2007. As a solution many IMFs charge other fees,
for instance front-of fee, monthly fees. All in all the interest rate reaches to 26% after adding
up different fees and service charges. Of course, the value of credit given in the capital differs
from the one in regions. It is not quit easy to manage such pricing policy as it is time
consuming and therefore costly. In addition, clients do not easily accept to pay monthly
interest rate and monthly fee.
Unequal VAT treatment between commercial banks and MFIs. For financial services credit
organizations as banks do not pay VAT (currently 20%). When it comes to non financial
services VAT payment is required for credit organization. According to Mr. Barseghyan
commercial banks are exempted from paying VAT when giving loans as this transaction is
being recorded as part of clients banking account services. Whereas MFIs pay VAT at 20%
on their profits and also 10% nonresident resold tax when they take credits from international
organizations. Thus, cost of services is much lower for commercial banks than for MFIs.
Also, banks have wide variety of services which MFIs, particularly specialized Microfinance
organizations such as FINCA in Armenia, do not possess. There are some other credit
organizations offering customer loans and some other banking operations.
Regulated Microfinance operations. According to the Law on Credit Organizations
Microlending is considered as being only commercial, that is to say granting loans for
individual entrepreneurs or for legal entities. However, one of the principles of Microfinance
is also to grant loans to individuals whose business is not registered. In Armenia this category
represents an important part of small businesses. Although the Law does not allow credit
organizations to give credits to individuals 65% of Nor HORIZONs portfolio is composed of
consumer credits out of which 80-90% is given to people whose business is not registered yet.
Though CBA closed its eyes on loans to individuals, legislation should also cover this type of
loans. Current practice, partially under the pressure of CBA regulations and controls, is
turning away from Microfinance concept. Some mortgages are being taken from
Microfinance clients as a means of security. These mortgages usually are business assets of
clients: their houses, cows, cars etc.
Cooperation within the Microfinance sector. As stated by MicroFianza Rating the Armenian
Microfinance sector is quite loose and lacks internal coordination and transparency.
Another preoccupation is that MEDI created and funded by USAID for supporting of the
Armenian Microfinance sector and institutions came to an end in late 2006. Currently there is
12

no an association grouping MFIs for common projects which will strengthen the sector as a
whole, provide specialized training and promote studies. However, the Armenian
Microfinance players plan to create an association in the near future. My interviewees
mentioned that Association of credit organization is planned to be created this year. This
initiative is encouraged be the Central Bank of Armenia as it will aim to group Armenian
credit organizations among common objectives and goals.
Lack of State support. Another essential problem lies in the lack of state support of
microfinance sector development, which is primordial in making this system more accessible
and raising its awareness, also developing more market-based products tailored for the lowincome market and to communicate more information. The role of the state in redistribution
of profits is crucial in developing the sector and forming favorable environment for
microfinance operations. As to our interviewees from the Ministry of Finance the promotion
of fair competition and better conditions for micro-lending and start-up development
definitely will contribute to microfinance sector enhancement in Armenia.
The development potential of the microfinance sector in Armenia is significant taking
into account that micro-lending portfolio increases with the increase in the average loan size.
A series of innovation are being put into practice regarding new service development,
innovation lending methodologies, enhanced conditions and terms etc. With this in mind, the
integration of microfinance practice into the financial system will come to complete the
financial intermediation allowing to reach untracked population and to offer client-oriented
services based on the existing demand and adjusted to clients changing needs.

Conclusion
After the fall of Communism a culture of financial intermediation began to take off in many
of Eastern European countries. Armenia is a developing economy, hence poverty alleviation,
employment creation and social inclusion remain among the most important priorities of the
both governments. In this light, microfinance sector development, as a complementary
mechanism to the conventional financial intermediation, is considered highly beneficial.
In this study we explore two aspects of the microfinance sector: its characteristics (actors,
development paths and problems) and adaptation strategies, which have contributed to the
enhancement and institutionalization of MFIs practice in Armenia.
We conducted a number of interviews with MFIs operation in Armenia and at the same time
we have interviewed field experts in our study.
The main findings allow us to conclude that over a very long period microfinance scene has
been largely dominated by donation-based insinuations. In Armenia as well the movement
started mainly based on donations and subsidized aid (for instance, initially Aregak, ECLOF
have been founded as development projects). Throughout the sector evolutions MFIs have
experienced that development aid and subsidized credit are not sufficient to cover the
demand. As the sector has undergone through the process of commercialization and
institutional transformation over the last decade, coping with MFIs outreach and sustainability
has become even more important. Diversified funding sources would enhance lending terms
and service portfolio of MFIs, which also would benefit lenders.
Commercialization process implies what is called downscaling approach. For instance, an
established commercial bank (for instance, InecoBank) started to hand out microfinance
13

services. One should mention that for a very long period this approach used to be considered a
rather hopeless endeavour. Even experts who were well informed about the successes of the
market-oriented approach to microfinance in the 1980s and the early 1990s were rather
skeptical about downscaling projects. The main reason lied in banks lack of interest in
serving low-income customers that gave rise to the idea of microfinance as a tool of economic
development.
In Armenia the emergence of MFIs was subject to offering a complementary effort in
filing the gap in the financial services industry. Its main objective was to address the
increasing unemployment and poverty resulted from transitional shock. In this situation selfemployment became one of the best alternatives to unemployment in both countries. In
Armenia projects of microbusinesses which were lacking credit histories and financial means,
were ignored by commercial banking institutions. Microfinance has been put forward as a
flexible tool to help individuals exploit new opportunities in transition economies. From the
point of view of the method and of the state of the knowledge, we agree with the conclusion
of Steinberg and Weisbrod (2008): Hundreds of studies compare the performance of nonprofit organizations with similar organizations in other sectors, but severe methodological
challenges remain.

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15

APPENDIX A. Interviewee list and details

No
.

Interviewee

Position

Name

Interviews with members of Microfinance Institutions

ACBA-Credit
Head of Division Strategic
1
Agricole
Asset/Liability Management
ANIV
Executive Director
2

Planning

Analysis

and

Styopa Zakinyan
Hayk Minassian

AREGAK UCO

Executive Director

Mariam Yesayan

4
4
5
6

AREGAK UCO
ECLOF - ARM
ECLOF - ARM
ECLOF - ARM

Founder's Representative
Executive Director
Chairman of the ECLOF Universal Credit Organization
Microfinance Program Officer, Committee head

Steven Movsesian
Artur Panosyan
Tigran Hovhannisyan:
Narine Gyoletsyan

ECLOF - ARM

Program Assistant

Taguhi Yepremyan

8
9
10
11
12
13

Farm Credit Armenia

Farm Credit Armenia
FINCA - ARM
INECO
KAMURJ
Nor Horizon

Financial Director
Administrator
General Director
Head of micro business support and analysis
Executive Director
Chairman of the Board

Ani Sargsyan
Irina Afrikyan
Yervand Barseghyan
Alik Stepanyan
Gagik Vardanyan
Gor Movsesyan

14

ProCredit Bank
ARM
SEF-ARM

Executive Director

Arsen Kuchukyan

15

Interviews with field experts

Expert 1
Ex- Prime Minister of the Republic of Armenia economist,
16
author of a number of economic studies and articles

Appendix B. Microfinance providers in Armenia by the end of 1990s

Provider
Organization

Status

Year
Launched

Sector

ACBA

Cooperative bank

1998

Agribusiness

ANIV

Foundation Local NGO

with no foreign affiliation

2000

Agribusiness

AREGAK

Established by foreign NGO

1997

Trade, agribusiness

ECLOF - ARM

Established by foreign NGO

1998

Agribusiness, trade

16

WCC

Established by foreign NGO

1997

Agribusiness

FINCA - ARM

Established by foreign NGO

2000

Trade

IOM

Established by foreign NGO

1997

Trade

MDF KAMURJ

Established by foreign NGO

2000

Trade

Horizon
Oxfam)
GAF

Established by foreign NGO

1995

Trade, agribusiness

Bilateral donor agreement

program

1999

Trade, manufacturing

Commercial
company

1998

Trade, agribusiness

(formerly

SEF-ARM (started
by World
Vision)

for

profit

17