MANAGEMENT INFORMATION SYSTEM

PAKISTAN TELECOMMUNICATION AUTHORITY (PTA)

SUBMITTED TO
SIR NASEEM QAISER

SUBMITTED BY
WAQAS AHMED NASIR IS/20805/AUT-08/M (MBA 3rd B)
IRFAN ALI IS/20831/AUT-08/M (MBA 3rd B)
 Acknowledgement
By the name of Allah, the most powerful and most merciful,

Who has given us chance, knowledge, strength to complete this project assigned by

Mr. NASIM QAISER.

We appreciate the effort of Pakistan telecommunication authority that helps us to conduct

the project successfully.

Our special thanks to Mr.zahid mumtaz malik

Assistant director
PTA headquarters, F 5/1, Islamabad
 TABLE OF CONTENT

INTRODUCTION
Telecommunication industry
Components and factors responsible behind the growth of telecom. Industry
PTA's functions include
Responsibilities of Authority
HARDWARE USED BY THE ORGANIZATION
Detail of hardware
SOFTWARE USE BY THE ORGANIZATION
Microsoft Office Professional 2007 Full Version for PC
NETWORK STRUCTURE
Personal area network

Local area network

Campus area network

Wide area network

Virtual private network

Wireless network

Extranet

Internet

ONLINE PRESENCE

Industry support

Legislation

Media centre

How PTA maintain Security & Backup

Physical Security
Network Security
Physical firewall
Digital Signature
Backup
Conclusion & recommendation

Reference

Introduction
Telecommunication industry

Introduction
Telecommunications industry deals with the activities and services of electronic
systems for transmitting messages through cables, telephone, radio or television

Components and factors responsible behind the growth of telecommunications

industry
Two major factors responsible for the growth of telecommunications industry are use
of modern technology and market competition. One of the products of modern
technologies is optical fibers, which are being used as a medium of data transmission
instead of using coaxial or twisted pair cables. Optical fibers can carry a high volume
of data and are easier to maintain and install. Use of communication satellites makes
this telecommunications industry a booming industry.

The use of mobile network has a crucial role behind the growth of an improved
telecommunications industry. Leading companies are showing their interest to invest
in this telecommunications industry.

Telecommunications industry is going to be a digitized one. Use of ISDN (Inter

Services Digital Network) makes this telecommunication industry a total digitalized
system and eventually enhanced the speed and quality of digital communication.

The introduction of these advanced technologies makes the telecommunications

industry a competitive one, where a number of multinational companies have shown
their interest to invest in this industry and consequently the prices are reduced, the
quality is also improved. During the period of 1990, the telecommunication industry
showed a speedy growth in terms of investment and eventually increased the
competition. The competition between the companies led to the decline of revenues.
History of PTA

The Pakistan Telecommunication Ordinance 1994, established the primary regulatory

framework for the telecommunication industry including the establishment of an
authority. Thereafter, Telecommunication (Re-Organization) Act no XVII was
promulgated in 1996 that aimed to reorganize the telecom sector of Pakistan. Under
Telecom Reorganization Act 1996, Pakistan Telecommunication Authority (PTA) was
established to regulate the establishment, operation and maintenance of
telecommunication systems, and the provision of telecom services.

PTA has its headquarters at Islamabad and zonal offices located at Karachi, Lahore,
Peshawar, Quetta, Rawalpindi and Muzaffarabad.

VISION

“Create a fair Regulatory Regime to promote

investment, encourage competition, protect customer
interest and ensure high quality ICT services”

PTA's functions include:

• To regulate the establishment, operation and maintenance of

telecommunication systems and provision of telecommunication services in
Pakistan.
• To receive and expeditiously dispose of applications for the use of radio-
frequency spectrum.
• To promote and protect the interests of users of telecommunication services in
Pakistan.
• To promote the availability of a wide range of high quality, efficient, cost
effective and competitive telecommunication services throughout Pakistan.
• To promote rapid modernization of telecommunication systems and
telecommunication services.
• To investigate and adjudicate on complaints and other claims made against
licensees arising out of alleged contraventions of the provisions of this Act, the
rules made and licenses issued there under and take action accordingly.

To perform such other functions as the Federal Government may assign from time to
time

Responsibilities of Authority
In exercising its functions and powers under the Act, the authority shall ensure that?

• Rights of licensees are duly protected;

• All of its decisions and determinations are made promptly, in an open equitable,
non discriminatory, consistent and transparent manner;
• All applications made to it are disposed of expeditiously;
• The persons affected by its decisions or determination are given a due notice
thereof and provided with an opportunity of being heard;
OrganizationalChart
Zonal offices of PTA
Karachi
Peshawar
Quetta
Rawalpindi
Lahore
Muzafrabad
Organization Type
PTA is a “Strong Matrix Organization”. All the functional elements of this
organization are fully responsible for their respective area and have a reasonable
authority which they can exercise for the completion of their assignments and delivery
of their tasks.

By definition of the strong matrix type organizations following are the key features of
such organizations. A relationship between the key features of the matrix type
organization and the roles and responsibilities of the members of PTA can be
established as follows:

Directors

Directors by definition of PTA are program managers. Under one program numerous
projects are being run at the same time in parallel. So in essence a program manager
has a number of project managers in his team for the completion of ongoing projects.
Project Managers

The project managers are fully responsible for the delivery of the project from start till
the end. They are given a specific team of individuals to carry out the
micromanagement of the project. During the entire project cycle they are involved in
the planning and execution of the project related activities along with the project
budgets planning required necessary to execute the project. A PM is looking after
project/projects for which he is totally accountable and responsible.

Specialists

Specialists are Team leads who are responsible for single projects with designated
executives and engineers reporting to him. Specialists of PMs are engaged a lot with
their required necessary team structure. All the specialists or the PMs report to the
overall project manager who is responsible for the overall project along with all the
ongoing projects and sub projects.

Project Management Staff

Like the project manager the project management administrative staff is also on a full
time basis. The project management administrative staff is full time responsible to
assist their respective project managers to carry out the day to day activities and
activities of the project towards the closure of the project.
 HARDWARE USE BY THE ORGANIZATION

Computer hardware refers to the physical parts of a computer and related devices. Internal
hardware devices include motherboards, hard drives, and RAM. External hardware devices
include monitors, keyboards, mice, printers, and scanners. The internal hardware parts of a
computer are often referred to as components, while external hardware devices are usually
called peripherals. Together, they all fall under the category of computer hardware. PTA has
released TecalTM T8000 blade servers and R series rack servers into the market. These
products help in telecommunication and internet operations, and energy industry. By using the
products, PTA helps users to handle the technical difficulties in saving energy, improving
performance, and developing new architecture.

Name of the organizations. Name of the Hardware.

Dell Laptops, Desktops.

HP Printer.
Kingston USB

HP Projectors
 Detail of Hardware:

`USE BY THE Specification BEST AVAILABLE IN Specification

ORGANIZATION THE MARKET
1:Dell Laptops: Hard Drive: 250GB4 Hard Drive: 320GB5 SATA
SATA Hard Drive Hard Drive (5400RPM)
Model: Inspiron 15 (5400RPM) Model: Studio 15 Memory:4GB4 Shared Dual
Memory: 3GB2 Shared Channel DDR2 at 800MHz
Dual Processors: Intel® Core 2 Duo
Channel DDR2 at T6600 (2.2GHz/800Mhz
800MHz FSB/2MB cache)
Processors: Intel Ram: 456MB
Pentium: Cost: 74320 PKR
Dual Core T4200
(2.0GHz/800Mhz
FSB/1MB cache)
Ram:356MB
Cost: 39920 PKR

2: Dell Desktops: Hard Drives:320GB5 Hard Drives:500GB5 Serial

Model: Studio XPS Serial ATA Hard Drive ATA Hard Drive (7200RPM)
(7200RPM) w/Data Burst Model: Inspiron: 537 w/Data Burst Cache
Cache Memory:4GB4 Dual Channel
Memory:2GB2 Dual DDR2 SDRAM3 at 800MHz-
Channel DDR2 SDRAM3 4DIMMs
at 800MHz- 2DIMMs Cost: 63920
Cost: 23920

3: HP Printer: Print Speed: up to 12 Print Speed: up to 21 pages/min

Model :HP color laser pages/min - Black normal - B/W , up to 21 pages/min –
CP1215 Processor :284 MHz Model: HP color laser jet Color
RAM: Installed ( Max ) 16 CP2025dn Processor: Motorola 540 MHz
MB / 16 MB (max) RAM: Installed ( Max ) 128
Cost: 49199 PKR MB / 384 MB (max)
Cost: 65199 PKR
4: HP Projectors: Speed: up to 30 pages/min Speed: up to 40 pages/min -
Model: GRAND PRIX - B/W - Letter A Size (8.5 B/W - Letter A Size (8.5 in x 11
76-87POWT,AC in x 11 in) in)
Model: NEW HD1080i-
Processor: 266 MHz Processor: 285 MHz
HDMI
RAM: Installed ( Max ) 16 Ram: Installed ( Max ) 18MB /
MB / 16 MB (max) 18 MB (max)
Cost: 49950PKR Memory: 84 MB
Cost: 59920PKR.
5: Kinston USB: Size: 4GB.
1:DT1/4 GB Kingston Read: 6MB/sec
Data Traveler USB 2.0 Write: 3MB/sec
2: DT1/2GB Kingston Cost:1520PKR
Data Traveler USB 2.0 Organization is using
Size:2GB best available usb
Read: 6MB/sec
Write: 3MB/sec
Cost:1200PKR
 SOFTWARE USE BY THE ORGANIZATION
Computer software or just software is a general term used to describe the role that computer
programs, procedures and documentation play in a computer system.

The term includes:

• Application software such as word processors which perform productive tasks for
users.
• Firmware which is software programmed resident to electrically programmable
memory devices on board main boards or other types of integrated hardware carriers.
• Middleware which controls and co-ordinates distributed systems.
• System software such as operating systems, which interface with hardware to provide
the necessary services for application software.
• Test ware which is an umbrella term or container term for all utilities and application
software that serve in combination for testing a software package but not necessarily
may optionally contribute to operational purposes. As such, test ware is not a standing
configuration but merely a working environment for application software or subsets
thereof.

Microsoft Office Professional 2007 Full Version for PC:

Office Professional 2007 is a
complete, easy-to-use suite of productivity and information management software to
help business professionals save time and stay organized. Powerful features
centralize customer, sales and project information in one place so users can respond
more quickly to opportunities. The price of MS Office is 22, 7560 Rupees. The
product’s details are as follow:

•
 NETWORK STRUCTURE
A computer network is a group of interconnected computers. The network allows computers
to communicate with each other and share resources and information. Networks may be
classified according to a wide variety of characteristics. Computer networks can also be
classified according to the hardware and software technology that is used to interconnect the
individual devices in the network, such as Optical fiber, Ethernet, Wireless LAN, Home PNA,
Power line communication.

A sample network diagram

Networks that are use by Huawei are:

• Personal area network

• Local area network

• Campus area network

• Wide area network

• Virtual private network

• Wireless network

• Intranet

• Extranet

• Internet
Personal Area Network:
A personal area network (PAN) is a computer network use in PTA for communication
among computer devices close to one person. Some examples of devices that are used in a
PAN are printers, fax machines, telephones, PDAs and scanners. The reach of a PAN is
typically about 20-30 feet (approximately 6-9 meters), but this is expected to increase with
technology improvements
Local Area Network:
A local area network (LAN) is a computer network covering a small physical area, like a
home, office, or small group of buildings, such as a school, or an airport. On a wired LAN,
PCs in the library are typically connected through a system of interconnected devices and
eventually connect to the Internet. The staff computers can get to the color printer,
checkout records, and the academic network and the Internet. All user computers can get to
the Internet and the card catalog. Each workgroup can get to its local printer. Note that the
printers are not accessible from outside their workgroup. The defining characteristics of
LANs, in contrast to WANs (wide area networks), include their higher data transfer rates,
smaller geographic range, and lack of a need for leased telecommunication lines. LAN
technologies operate at speeds up to 10 Gbit/s. This is the data transfer rate.
Campus Area Network:
A campus area network (CAN) is a computer network made up of an interconnection of
local area networks (LANs) within a limited geographical area, specific to an academic
setting. In PTA the network is likely to link a variety of campus buildings. A campus area
network is larger than a local area network but smaller than a wide area network (WAN).
The main aim of a campus area network is to facilitate students of PTA accessing internet
and university resources.
Wide Area Network:

A wide area network is a network where a wide variety of resources are deployed across a
large domestic area or internationally. PTA uses a WAN to interconnect their offices in
different countries. The largest and best example of a WAN is the Internet, which is a
network composed of many smaller networks. The Internet is considered the largest
network in the world. The PSTN (Public Switched Telephone Network) also is an
extremely large network that is converging to use Internet technologies, although not
necessarily through the public Internet.

Virtual private network:

A virtual private network (VPN) is a computer network in which some of the links
between nodes are carried by open connections or virtual circuits in some larger network
(e.g., the Internet) instead of by physical wires. PTA by using a VPN allows computer
users to appear to be editing from an IP address location other than the one which connects
the actual computer to the Internet.

Wireless network:

Wireless network refers to any type of computer network that is wireless, and is
commonly associated with a telecommunications network whose interconnections between
nodes is implemented without the use of wires. Cellular phones are part of huge wireless
network systems like PTA. People use these phones daily to communicate with one
another. To make possible sending information overseas PTA is using wireless network
systems using satellites and other signals to communicate across the world. Emergency
services such as the police department utilize wireless networks to communicate important
information quickly. People and businesses use wireless networks to send and share data
quickly. Wireless networks are as an inexpensive and rapid way to be connected to the
Internet in countries and regions.

Internet
It consists of a worldwide interconnection of governmental, academic, public, and private
networks based upon the networking technologies of the Internet Protocol Suite. The
Internet is also the communications backbone underlying the World Wide Web (WWW).
PTA 65% work is depending on internet.
Intranet:

PTA is also using intranet. An intranet is a set of networks, using the Internet Protocol and
IP-based tools such as web browsers and file transfer applications that are under the control
of a single administrative entity. That administrative entity closes the intranet to all but
specific, authorized users. Most commonly, an intranet is the internal network of an
organization. A large intranet will typically have at least one web server to provide users
with organizational information.

Extranet:
An extranet is a network or inter network that is limited in scope to a single organization
or entity but which also has limited connections to the networks of one or more other
usually, but not necessarily, trusted organizations or entities (e.g., a company's customers
may be given access to some part of its intranet creating in this way an extranet, while at
the same time the customers may not be considered 'trusted' from a security standpoint).
Technically, an extranet may also be categorized as a CAN, MAN, WAN, or other type of
network, although, by definition, an extranet cannot consist of a single LAN; it must have
at least one connection with an external network.
 ONLINE PRESENCE

With the decrease in the network cost, more users can use broadband network resources. Users
are not merely satisfied with voice and data services. They require more online services that
enable them to interact with each other. Therefore, enterprises increasingly emphasize on how
to build a communication network that integrates voice, data and videoconferencing services,
products sales and purchase services on a single data network, to satisfy versatile
communication requirements of enterprises and all stakeholders. As one of the
telecommunications equipment vendors with the most diverse product lines, PTA has many
outstanding advantages in providing complete solutions to satisfy the multimedia
communication service demands of various enterprises and stakeholders. Coordinating its joint
strengths in data communications, transmission and multimedia products, PTA proposed the
Viewpoint MeNet Multimedia Communication Solution (hereinafter referred to as ViewPoint
MeNet Solution), which thoroughly satisfies versatile communication demands of enterprises.
The ViewPoint MeNet Solution provides various services such as video conference,
conference call, videophone, IP telephony, PC to Phone and streaming service online.

Following are the main online services:

• Industry support
Expert group forum
Licensing
Industry report
• Consumer support
Sims information
Stolen IMEI search
Complaints
• Legislation
Rules
Regulations
Policies

• Media centre
PTA providing almost every new information about different events
I.e. jobs, tender notice, Cellular Mobile Quality of Service and different news about
services
 How PTA maintain Security & Backup
PTA has developed comprehensive security strategies before focusing on any one
particular security problem. Security is never ending exercise. PTA faces and on
going threat from several sources both internal and external PTA security policy is in
place.
Physical Security
Release of Information
Policy documents supplied as part of employee work related task or other required-
reading resource should not be misquoted or used anywhere else. Failure to comply
in many cases is a suitable justification for termination of employment.

Visitors
Visitor cards are issued to all the visitors of the designated officers of PTA for entering
the premises after necessary verification.

Network Security
Antivirus
PTA use kaspersky Antivirus to save data.

Physical firewall
PTA uses physical firewall to Protect from any hazard.

Digital Signature
Digital signature is used in PTA. It is an electronic signature that can be used to
authenticate the identity of the sender of a message or the signer of the document,
and possibly to ensure that the original content of the message or document that has
been sent is unchanged.
Backup
For backup Pakistan telecommunication authority use compatible hard drive minimum
capacity is 30 GB and maximum 100 GB these hard drives are given to
the department ever weak for storage of data and backup for critical and some time
non critical data also store in it. They also use its IP server for most critical and
secrete data that use only top level management it very secure because its
open only key words that only know top executive. When they enter the key words
data can b converted in to readable format.
Key words are very secure it can not be break by any person instead of that person
who know these key words

Conclusion & recommendation:

The Pakistan telecommunication authority pursuing cooperation agreements with its

international counterparts as well as with various agencies within the country;
cooperation, however, needs to be mutual in order to be effective. Our reform agenda
fits in well with the Government’s policy and broader reforms of the economy and as
such require necessary support from the Government and public

While the year under review was marked with considerable challenges in
implementation of the envisioned reforms, I assure you that the challenges have only
strengthened our resolve and belief in fundamental reforms.
Reference

Zahid Mumtaz Malik

Assistant director
Cell no 03215100089
Office+92-51-9205903
E-mail zahidmalik@pta.gov.pk

More information
Visit: www.pta.gov.pk
Office address
PTA headquarters, F 5/1, Islamabad