Kenneth J.

Pailet
Metairie, LA 70003 Cell: 850.228.2054 kdba4@aol.com;
kenneth.pailet@radioshack.com

www.linkedin.com/in/KennethPailet;

PROFILE:
A highly qualified HR Manager/District Manager/ Educational Facilitator/Trainer, with proven capacity for
driving profitability through effective leadership strategies delivered via customized management training
concepts ~ Adept in the practical application of problem-solving methodologies including, 5-Whys, Force Field
Analysis, and the Baumgartner Matrix for increasing team performance ~ Solid background in both Operations
(DM) & Human Resources (Manager/Generalist), with validated expertise in multi-organization collaborations
with accomplishments in development of corporate-wide initiatives

CORE STRENGTHS:
Customer Driven
Leadership Training & Development
Interventions/Consulting
Diversity and Inclusiveness

HR Performance Management
Succession Planning (9-Box)
Employee Relations
Quality Recruiting

Team Facilitation
Creative Problem Solving
Total Quality Management
Managerial Styles

KEY QUALIFICATIONS/ACCOMPLISHMENTS:

Strategic HR Business partner specializing in Recruiting, Training, Coaching, Performance

Management, & Succession Planning
Highly successful multi store District Manager for RadioShack, and Sears
Nationally recruited for Sears National Management Trainee Program. Served as Senior manager of
Sears University, an accredited corporate educational university
Led corporate training/development via Sears University facilitated courses to Northeastern
managers and 60+ national new management trainees in two centers resulting in placement of key
management positions
Collaborated with American Media and Franklin Covey in formulating custom course curriculum
courses and pioneering e-learning program
Facilitated Civil Treatment and Diversity programs for all corporate leadership and management
Leadership of a $25M Sears store of 200+ associates with 40% growth in market share in appliances
Human Resource strategist in recruitment, development and direction of executive staffs with
strengths in hiring, training, coaching, evaluation, performance management, and counseling.
Utilized Baumgardner Matrix, a problem solving methodology, in the intervention of 180 staff
propelling worst region to the best region in customer service within 6 months

PROFESSIONAL EXPERIENCE:
RadioShack South East Division People Development Manager - (Promoted)
August 2013 to present
Responsible for Training & Development of all field managers and associates in the south eastern part of
the company. Developed a 30/60 day HR & LP wellness check follow up for all new Store Managers.
Also, provided an HR tool kit to all new District Managers to make it easy for them to access common
policies, & to share best practices.
Facilitated Succession Planning using a 9-Box rating, at the Divisional, Regional and District levels.
Partnered with both Regional Directors & District Managers in handling Performance Management
initiatives
RadioShack Regional Human Resources Manager - (Promoted)
August 2011 to August 2013
Responsible for Recruiting, T & D, & Employee Relations for a 10 District, 183 store Region.
Promoted in second year & increased scope of responsibility to include an additional 10 District, 175 store
Region
RadioShack - District Manager June 2008 to August 2011
Ranked #1 in the Region in overall Performance Ranking, for Q-1 through Q-3 2010
Ranked #7 in the Division in overall Performance Ranking, for Q-1, 2011
Express March 2008 to June 2008
Store Manager - Training for Field Training position
Parisian/Belk - Operations/Human Resources Manager May 2006 to March 2008
Reduced associate turnover by 30%, & helped 70 + associates and managers transition through Belks
acquisition of Parisians, while maintaining high morale among the team
Bed Bath & Beyond - District Manager Training Program
November 2004 to May 2006
Directed Hard line sales to 17% growth in 4 months earning promotion to Assistant Store Manager
Consult with team regularly ensuring that no apparent opportunity is missed
Demonstrate industry-specific proficiencies in practical and innovative management strategies

Kenneth J. Pailet

Page 2

Sears
July 1975 to Nov 2004
Large A Store General Manager - $25M Volume Tallahassee October 2001Nov 2004
Saved $352K+ in one year via initiation of region-wide inventory control strategy
Mitigated impact of concurrent retirements of 10+ senior managers via succession planning initiative
Selected as National Recruiter for Sears at Florida State University and Florida A & M University
District Merchant AL, FL, MS, GA - $152M Volume - Birmingham March 1999Oct 2001
Achieved tenure in a 16-store district with appliances, electronics and computer departments
Boosted district sales for Sears Brand Central by $2+M in two years ($150M to $152M)
Advanced market edge via collaboration in development of Sears Offensive Competitors Manual
Senior Manager, Sears University - SE and SC Regions Albany, & Northeast U.S. - October 1996 to Mar 1999
Supported the development of multiple Sears University courses to include Coaching, Introduction to
Sales Management and Performance Plan for Improvement
Collaborated in the development of a practical Store Managers Training Tool Kit (Coaching/PPI)
Secured management buy-in and $100K funding for satellite training site; established location and
oversaw build-out
Utilized diverse interventions such as Six Sigma, The Baumgardner Matrix and Force Field Analysis
generating improved processes/performance of in-tact teams
Recruited nationally and selected candidates for new trainees of the Sears Retail Management
Development Program
Mid-Size B Store General Manager - $13 to 18 M Volumes - Meraux, LA , Dothan, AL - March 1993 to Oct 1996
Recognized Best in District as 3rd in a 150-store region
Met 119% of profit target equaling a 16% increase
Achieved a 109% to sales plan generating a 14% increase
Selected to manage 1 of 12 goal-sharing stores nationwide aimed at gain sharing rewards
Directed a B store to unprecedented 2-year achievement of 86% in sales growth from $7M to $13M
Served two years on Sears Regional Customer Service Committee formulating best practices for guiding
company managers to improved overall performance via customer service
Achieved #1 in district in credit solicitation & appointed to National Credit Committee for development
of a corporate wide multi-level rewards program for encouraging in-store credit solicitation
Small-Size D Store General Manager - Covington- Laplace -Gonzales-Baker, LA.March 1988 to March 1993
Led $6M volume Covington team in attaining 106% sales increase in first year
Achieved double-digit sales increases in four D stores for four consecutive years
Area Sales Manager - Hard Lines - 7 Depts. - $5M Volume October 1984 to March 1988
Headed a $55M+ A store with 40 associates
Directed multimillion-dollar departments in sporting goods, toys, home improvement/outside sales
Large A Store HR Manager/ Training Coordinator - $55M Volume September 1983 to September 1984
Coordinated intermediate and advanced retail training for all Area Sales Managers in a $55M+ Sears
retail store
Achieved a 100% on yearly training audit

ACADEMIC CREDENTIALS:
University of New Orleans - New Orleans, LA - Bachelor of Arts -Philosophy

August 1984

PROFESSIONAL LICENSURES/CERTIFICATIONS:
Villanova University - Masters Certificate in HR Management

Certificate Anticipated November 2015

Franklin Covey Certified Facilitator - First Things First, On Building Trust

February 1998 through June 1998

Bob Pike Certified Master Facilitator - Creative Training Techniques

Baumgardner Matrix
Civil Treatment for Managers Certification - ELI Licensed Facilitator
Diversity Licensed Trainer
Myers Briggs Type Indicator (MBTI) - Licensed Facilitator
Strategic Leadership Management Training - The College of William and Mary

April 1997
May 1998
December 1997
May 1998
December 1998
July 1998

Kenneth J. Pailet

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PROFESSIONAL AWARDS/RECOGNITION:

Winner of multiple Sales contests throughout 36 year retail career

2009 2011
Top region District Manager in the division for three straight quarters
2010
Winner District Manager March Madness Sales & RSSP contest 2010
Annual Chairmans Award for Quality & Excellence in Training and Development (Companywide) 1996
Best Area Sales Manager 12-Store District Honor
1986
Outstanding Customer Service Award - #1 in District
2003
Improvement in Customer Service Award - #1 in Region
1995
Sales Contest Awards Appliance 2000, Sears Days 1992, Furniture 1991, TVs 1987, Toys 1986

PROFESSIONAL AFFILIATIONS:
Society for Human Resource Management & American Society for Training & Development -

2004 to present