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Legally, signatures must be signed with a blue pen so the reader knows the letter is

not a photocopy.
A. True
B. False
Ans:True

Which of the following employs correct capitalization?

A. Ms. Cambell, the Owner of the company, will be visiting the office today.
B. During the spring semester, I am taking a chemistry course and Italian 101.
C. I am concerned of visiting Florida in the Fall since it's hurricane season.

D. All of the Above


E. None of the Above

"Enclosures (3)" at the end of a letter indicates that there are three additional
documents plus the letter.

A. True
B. False

Which of the following is an acceptable closure to a formal business letter?

A. Regards,
B. Sincerely,
C. Respectfully,
D. B & C
E. All of the Above

When writing a business letter, it is most effective to write the introduction....

A. ...before you brainstorm.


B. ...by including personal information about yourself.
C. ...after writing the body of the letter.

D. ...at the same time as the body of the letter.

A.
B.
C.
D.

Which of the following sentences is written in the passive voice?


The wedding dress was designed by Sarah and will be sewn by Leslie.
Kendra will get in pajamas and read a book tomorrow evening.
I asked you to pick up the dry cleaning by the end of the day.
The manager suggested adding an additional vacation day.

It is considered a breach of etiquette to have your administrative assistant sign


letters on your behalf.
A. True
B. False
Ans:False

A.
B.
C.
D.
E.

You are given the task of generating a short memo on new rules regarding lunch
hours. The memo should include which of the following
the purpose of the memo
the context and problem
the specific details
A and C
All of the above

A.
B.
C.

Which of the following sentences is written in active voice?


The car was cleaned by professionals.
The car will be cleaned tomorrow.
I cleaned the car.

The example below contains an example of which of the following errors?

A.
B.
C.
D.

"Kelly is a great babysitter. Qualified, professional, and fun."


a dangling modifier
a prepositional phrase
a run-on sentence
a sentence fragment

Which of the following techniques should be used to create concise documents?


A. Refrain from repeating subject lines verbatim.
B. Repeat only important ideas.

C. Provide information in a visual format if possible.


D. Refrain from repeating information using different formats.
E. All of the above

A.
B.
C.
D.

Which of the following employs the correct punctuation?


My grandmother seldom goes out to eat; for dinner, she's afraid to drive in the dark.
My grandmother seldom goes out to eat for dinner she's afraid to drive in the dark.
My grandmother seldom goes out to eat for dinner, she's afraid to drive in the dark.
My grandmother seldom goes out to eat for dinner; she's afraid to drive in the dark.

When writing a formal business letter, which of the following is appropriate?


A. October 14, 2008
Mr. Roger Smith
President
Smith, Inc.
123 Common Drive
Philadelphia, PA 19123
Dear Roger,
B. October 14, 2008
Mr. Roger Smith
President
Smith, Inc.
123 Common Drive
Philadelphia, PA 19123
Dear President Smith:
C. October 14, 2008
Mr. Roger Smith
President
Smith, Inc.
123 Common Drive
Philadelphia, PA 19123
Dear Mr. Roger Smith;
D. October 14, 2008
Mr. Roger Smith
President
Smith, Inc.
123 Common Drive

Philadelphia, PA 19123
Dear Mr. Smith;
E. October 14, 2008
Mr. Roger Smith
President
Smith, Inc.
123 Common Drive
Philadelphia, PA 19123
Dear Mr. Smith:

A.
B.
C.
D.

Which of the following is grammatically correct?


This child, who has suffered from a misdiagnosis, thrive because of his spirit.
This child, who has suffered from a misdiagnosis, have thrived because of his spirit.
This child, who has suffered from a misdiagnosis, thrives because of his spirit.
All of the above are grammatically correct.

When writing business emails, avoid being too playful. Using smiley faces and other
emoticons is considered inappropriate in the work environment.
A. True
B. False

A.
B.
C.
D.

A.
B.
C.
D.
E.

Which of the following is grammatically correct?


Sam works with me and Sally.
Sam works with Sally and me.
Sam works with I and Sally.
Sam works with Sally and I.

Which of the following sentences uses pronouns correctly?


A few of the executives were voicing their support.
Each executive voiced their support.
One of the executives voiced their support.
A&C
All of the Above
A Table of Contents should be used in all formal documents, regardless of the length
of the document
A. True
B. False


A.
B.
C.
D.

Which of the following employs correct comma usage?


Cathy my best friend bought me that for my birthday.
Cathy, my best friend, bought me that for my birthday.
Cathy, my best friend bought me that for my birthday.
Cathy my best friend, bought me that for my birthday

A.
B.
C.
D.
E.

In preparing to write a document, which of the following should be considered?


What information am I intending to convey in this document?
Is the document intended to be informative or persuasive?
Who is my target audience?
What expectations are there from my target audience?
All of the above

Which of the following sentences conveys the information in the most concise
manner?
Please take some time to fill in the responses on the Customer Satisfaction Survey
form that was included in this mailing in order to help us improve our responses and
resolve your issues in a more timely and efficient manner.
Please fill in the responses on the Customer Satisfaction Survey form included in this
mailing, to help us improve our responses in a more timely and efficient manner.
Please fill in the responses on the survey included in this mailing.
Please take some time to fill in the survey to help us resolve your issues in a more
timely and efficient manner.

A.

B.
C.
D.

In business writing, it is important to use gender-neutral language. What is sexist


language?
A. Language that employs positive references to women.
B. The use of words that unnecessarily distinguish between men and women.
C. The Use of words to make claims of knowledge based on differences in Gender.