ABSTRACT

As the growing use of computer system has been growing in

every field in the present world, there is also a need for the use of
software to keep the records of customers as well as the working
staffs in a hotel. The use of software is important as it helps to
keep the database of the customers and staffs of the hotel.
Though variety of manual methods and techniques were implied
to keep the records but that were all inefficient and there were
most cases of losing of data and records. So with the perspective
of keeping the records and database of customers and staffs,
hotel management software is developed. The system is designed
to facilitate the customers who come to visit the hotel to spend
their holidays and vacations. The system will be beneficial for all
the customers and the staffs of hotel.

1. INTRODUCTION
The manual method of keeping records of resort
has been in existence for many years and may not be as
applicable as it was before because of the problem usually
facing in managing the hotel including customer records,
staffs records, income records, maintenance of resort and
power management system. This makes the need of
automatic/computer based management system with some
limitations. Some of the limitations includes virus bug,
system hang, misuse of data and records.

1.1 PROBLEM SPECIFICATION:

- Rupakot Resort was dealing with a lot of data in registers.
- Manual operation slowed the works.
- Errors were regular.
-Customers were complaining about bad management
system and
suggested computerized interface for services.

1.2 SOLUTION OUTLINE:

The software was planned to be developed in 'Java' as
front end
the

for the user interface and 'Oracle' as back end to store

records.
Software was proposed to provide the information of:

a) Customer Services(food, accommodation & activities)

b) room and table availability
c) hotel management and departments

Only authenticated users will be allowed to access the source

and data whereas
customers would be able to get the benefits of general data.

1.3 KEY BENEFITS:

i) Automatic data registry
ii) Faster billing and reports with no error
iii) Job satisfaction for staff and service satisfaction for
customers.

2. OBJECTIVES
- To develop a software which handles database, customer
interaction, reports
and staff privileges.
- To develop software which decreases the labour cost and makes
the system
faster.

3. PROCEDURE:
3.1 PROJECT FLOW:

Maintenance

The Waterfall Model was adopted for the development of the

Computer Based Hotel Management system. The model views the
process of software development in five stages. The activities in
one stage will be completed before moving to the other. Phases
involved in the Waterfall Model are:

Requirement Analysis and Definition

System and Software Design
Implementation and testing
System testing
Maintenance
Requirement Analysis and Definition:
In this stage, the users (staff, customer, guest) of the system
were consulted in order to establish the goals, requirements, and
services that the end-user requires and expects from the system.
This involved proper definition of scope and uniqueness of
problem. The problem on which this project is based is the design
and implementation of a computer based hotel management
system that does not suffer the setbacks of the existing manual
method of registry and service-provision.
System and Software Design:
The requirement specifications from the first phase were studied
and a system design was prepared to help in specifying hardware
and software requirements and also help in defining the overall
system architecture. This includes the use of Data flow diagrams,
Entity Diagrams.

Implementation and Testing:

This stage involved the actual development of the system by
developing the graphical user interface, implementing the client
using "java" and creating the system database using "Oracle".
System Testing:
This is the stage after coding where every unit of the program
was tested and integrated as a complete system in order to
ensure the system works according to required specification.
Maintenance:
This is the final stage of development in which all necessary
maintenance activities were carried out in order to see that the
software continues to work even when there is a new
development in the future.

3.2 PROJECT PLAN:

The project was planned to start amidst the operation of resort
and a junior manager was given the job to supervise the project
along with the project head.

3.3 ARCHITECTURE

3.4 ER DIAGRAMS AND DFD

Fig: ENTITY RELATIONSHIP DIAGRAM

Fig: DATA FLOW DIAGRAM

4. SOFTWARE AND HARDWARE

REQUIREMENT
On user level, java is used with minimal graphics to
accomplish simplicity.
For storing the data and registering information, oracle is
used.

5. BUDGET AND SCHEDULING

Hence the total cost of the hotel management software is 97810.

6. SUMMARY

With above procedures and measures the system project initiated

with successful within two weeks after the estimated completion
date with minor bugs that were debugged in one extra week.

7. REFERENCES

- Robert K. Yin,' Case Study and Research Design'. Thousand

Oaks, Ca Sage Publication, 2002
- William J. Ray,' Methods Toward Science Of Behavior and
Expenses- Fourth Edition Pacific Groove Ca Brooks Cole
Publishing Company, 1993