Beruflich Dokumente
Kultur Dokumente
6.07
Status:
Checked:
Version History
Version
01
Date
01.09.2014
Description
Original
Prepared by
Vlad Aron
Reviewed by
Diana Coloja
Approved by
Purpose
ASAP
IS-U Implementation project
01.09.2014
Page 1 from 18
Alternatively, you can directly access the transaction by typing t-code in command filed and press
<Enter> or click on the check mark icon
in the top left side corner of the screen:
Procedure Steps
In the Create Service Notification: Initial Screen" screen enter information in fields as following:
ASAP
IS-U Implementation project
01.09.2014
Page 2 from 18
Field Name
Notification
Type
Reference
Notification
Description
Notification
Type
Notification
R/O *
R
O
Remarks
*R Required, O Optional
ASAP
IS-U Implementation project
01.09.2014
Page 3 from 18
Enter the field value according to the following table (depending on notification type, some fields
can be mandatory):
Field Name
Description
Description
Description
R/O
*
R
ASAP
IS-U Implementation project
01.09.2014
Page 4 from 18
reported problem in
the Short text field
Sold-to
party
Sold-to
party
R/
O
Pur. order
Protocol
number
Protocol
date
Functional
location
O/
R
O/
R
O/
R
Purchase
order date
Func. Loc.
Equipment
Equipment
Coding
Coding
Long text
Long text
Select a value
from the drop
down list
Select a value
from the drop
down list
Insert additional
details regarding
the
problem/address
etc.
icon
to get to be redirected to Create
Service Notification <description of the work
notification type> screen
Same as for functional location
ASAP
IS-U Implementation project
01.09.2014
Page 5 from 18
Object part
Object part
Defect
type
Defect
type
O/
R
Text
Text
for
defect type
Cause
code
Cause
code
Priority
Priority
O/
R
Select a value
from the drop
down list
Select a value
from the drop
down list
Insert additional
details regarding
the
reported
problem
Select a value
from the drop
down list if the
field is not filled
Select a value
from the drop
down list
Select:
- Yes if you want the execution date to be
reset according to priority
- No if you dont want the execution date to
be reset according to priority
Required
start
Required
start
Required
end
Required
end
Select a date to
specify when the
activity
should
start
Enter
an
estimated
finish
date for the work
*R Required, O Optional
To insert information regarding address details you have the following options:
1. Customer address screen, by clicking Maintain partner address button
ASAP
IS-U Implementation project
01.09.2014
Page 6 from 18
Address data in this screen is taken from the client master data. It can be changed, but this will not
update the client master data address details
2. Object address screen by clicking Partner overview button . Information in this screen
cannot be changed, it is taken from the reference object (equipment/functional location)
ASAP
IS-U Implementation project
01.09.2014
Page 7 from 18
ASAP
IS-U Implementation project
01.09.2014
Page 8 from 18
Description
Country
R/O *
R
Remarks
*R Required, O Optional
ASAP
IS-U Implementation project
01.09.2014
Page 9 from 18
Field Name
Description
Name
Building code
Room
Floor
c/o
GIS
address
code
Building name
Street
House number
Name
Building code
Room
Floor
Entry number
GIS address code
Building name
Street
House number
R/O
*
O
R
O
O
O
O
A value is to be entered
Postal code
Postal code
City
City
Region
Region
Telephone
Telephone
Remarks
is to be entered
is to be entered
is to be entered
is to be entered
is to be entered
is to be entered
A value is to be entered
Select a value from the drop down list
A value is to be entered
Additional
address 1
Additional
address 2
District
Struct.
A value
A value
A value
A value
A value
A value
O
R
R/
O
O
Additional
address 1
Additional
address 2
District
Reg.
Grp.
A value is to be entered
*R Required, O Optional
While introducing data interrogation screens regarding address acceptance may be generated.
Click YES option to adopt data.
ASAP
IS-U Implementation project
01.09.2014
Page 10 from 18
For notification type Z9-Written correspondence an additional custom tab was defined
Answering dates:
Description
Remarks
When user status Temporary
answer sent is set, this field is
mandatory
When user status Executedanswer sent is set, this field is
mandatory
*R Required, O Optional
ASAP
IS-U Implementation project
01.09.2014
Page 11 from 18
Description
R/O *
Function
Partner
Partner
ASAP
IS-U Implementation project
01.09.2014
Page 12 from 18
The system status will be automatically updated with a new value NOPR:
ASAP
IS-U Implementation project
01.09.2014
Page 13 from 18
:
To postpone a notification click Postpone button .
The system status will be automatically updated with a new value NOPO:
To create an attachment click on Services for Object arrow. In case tasks are assigned to the
notification the following screen will be displayed:
ASAP
IS-U Implementation project
01.09.2014
Page 14 from 18
Select the line corresponding to the notification by clicking on the marked button and validate by
clicking the green check mark .
Inside the new displayed screen execute the following steps:
ASAP
IS-U Implementation project
01.09.2014
Page 15 from 18
The following message is displayed on the status bar at the bottom of the screen:
Click on Tasks tab to assign work that needs to be performed by the responsible department in
order that the problem is solved (depending on notification type, you may find/not find values for
tasks):
Description
Code group
Code group
Task code
Task code
Task text
Task text
ASAP
IS-U Implementation project
01.09.2014
Page 16 from 18
additional
information
regarding
the
work that needs
to be done
Task
processor
Responsible
Task
processor
Responsible
Planned
start date
Planned
start date
Planned
start time
Planned
start time
Planned
finish date
Planned
finish date
Planned
finish time
Planned
finish time
Completed
by
Completed
by
Completion
date
Completion
date
Select a value
from the drop
down list
Select a date
when the task
processing should
start
Select the time
when the task
processing should
start
Select a date
when the task
processing should
finish
Select the time
when the task
processing should
finish
Fill
information
regarding
the
person that has
completed
the
task
Select the date
when the task has
been completed
*R Required, O Optional
ASAP
IS-U Implementation project
01.09.2014
Page 17 from 18
The following message type is displayed on the status bar at the bottom of the screen.
ASAP
IS-U Implementation project
01.09.2014
Page 18 from 18