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INTRODUCTION
1.1 INTRODUCTION
Investors are confronted with the problem of choosing the best investment
opportunities in the financial market in order to earn higher return for their
investments. The complexities of financial market can be dealt with certain
intuitions with sound technical back ground. A small investor cannot afford to
invest sizeable amount to maintain their position in fact with market conditions. A
mutual fund foresees market conditions and invests substantial funds collected
from the pool of investors.
Whatever be the type of investor there is a mutual fund that fits everyone.
It is important to understand that each mutual fund has different risks and
rewards. In general, the higher the potential return, higher the risk of loss.
Although some funds are less risky than others, all funds have some level of risk-
it's never possible to diversify away all risk. This is a fact for all investments.
Each fund has a predetermined investment objective that tailors the fund's
assets, sectors of investments, and investment strategies.
All mutual funds are varying based on their asset classes. For example,
while equity funds that invest in fast-growing companies are known as growth
funds, equity funds that invest only in companies of the same sector or region are
known as specialty funds. Hence Mutual Funds have their own risk and return
potential.
Mutual funds could not survive in the early years of inception and went
dark. The initiation made by the government results in the development of Mutual
fund growth in the economy. At the same time the products by Insurance
companies prevail as a good investment option for the investors from the early
periods. Hence the growth of economy made opportunity available to the
investors. The government of India encouraged public sector mutual Funds, set
up public sector Banks and Insurance Corporation. It was not sufficient to
mobilize potential investment and it promoted the private sector Mutual Funds in
1993. Hence there are dozens of leading Mutual funds and Insurance
Companies in the economy. Therefore it is worth while to measure the
performance and benefits to the investors. Such comparison will bring to light any
loopholes in the present system and to offer such suggestions based on such
comparison.
3
2. COMPANY PROFILE
HDFC and Standard Life first came together for a possible joint venture, to
enter the Life Insurance market, in January 1995. It was clear from the outset
that both companies shared similar values and beliefs and a strong relationship
quickly formed. In October 1995 the companies signed a 3-year joint venture
agreement.
In October 1998, the joint venture agreement was renewed and additional
resource made available. Around this time Standard Life purchased 2% of
Infrastructure Development Finance Company Ltd. (IDFC). Standard Life also
started to use the services of the HDFC Treasury department to advise them
upon their investments in India.
Towards the end of 1999, the opening of the market looked very promising
and both companies agreed the time was right to move the operation to the next
level. Therefore, in January 2000 an expert team from the UK joined a hand
picked team from HDFC to form the core project team, based in Mumbai.
Around this time Standard Life purchased a further 5% stake in HDFC and
a 5% stake in HDFC Bank. In a further development Standard Life agreed to
4
participate in the Asset Management Company promoted by HDFC to enter the
mutual fund market. The Mutual Fund was launched on 20th July 2000
2.2 HYPOTHESIS
3.
THEORETICAL
FRAMEWORK
MUTUAL FUNDS
ELSS
Benefit:
Until FY 05, Sec 88 of Income Tax Act had fixed an overall ceiling of
Rs.100000 for investments in the tax saving instruments, including a cap of
Rs.10000 for investment in ELSS. The investors would get a rebate based on his
7
taxable income. In FY 05 the budget has scrapped Sec 88 and replaced it with
Sec 80C. under this section, investments up to Rs.100000 are eligible for
deduction from Gross Taxable Income and the ceiling on investments in ELSS is
removed. These investments deducted from the Gross Total Income, hence
reducing the taxable income.
Illustration:
Particulars Rupees(till 05) Rupees (after 05)
Gross Total Income 4,00,000 4,00,000
(-) Deductions Nil 1,00,000
Taxable Income 4,00,000 3,00,000
Advantages of Lock-in-period
Since the fund would remain with the fund manager for a long duration,
it would give him more flexibility with regards to the illiquid nature of mid-cap
space. Therefore, the Fund is likely to perform better than an open-ended
scheme.
8
ELSS VS ULIP
ULIPs basically works like a mutual fund with a life cover thrown in. they
invest the premium in market-linked instruments like stocks, corporate bonds and
government securities. Investments in ULIPs attract Tax benefit under Section
80C.
A tax –saving fund is a diversified equity fund. It works like an open-ended
diversified equity fund that invests predominantly in the stock market to generate
growth by way of capital appreciation for investors.
The only difference between an equity fund and taking a tax saving fund is
that the latter has a 3-year lock-in tax benefits under Section 80C. To that end
there is a common ground between tax-saving funds and ULIPs in the shape of
Section 80C tax benefits.
RETURN ASPECTS
The reason why ULIP returns are on the lower side compared to tax-
saving funds is due to the higher expenses charged by them. The expenses take
their toll on the ‘investible surplus’ which reduces to the extent of expenses.
Life Total
Age Insurance EPF(Rs) PPF / NSC ELSS Deduction
Premium(Rs) u/s 80C
25-35 10% 20% 20% 50-60% 1,00,000
35-40 10% 30% 25% 35-40% 1,00,000
45-55 10% 35% 30% 25-30% 1,00,000
>55 10% 0 65% 20-25% 1,00,000
TAX ASPECTS
The following are the Tax provisions, applicable after the Finance Act 2006-
07:
Dividends from mutual funds for the year 2006-07 are tax-free in the
hands of investors.
In case of mutual fund scheme with more than 50% in debt, a dividend
distribution tax of 10% plus surcharge has to be paid by the mutual funds.
In case of mutual funds scheme with more than 50% in equity, the
dividend distribution tax is not to be paid
10
INVESTMENT IN ELSS:
Investors whose taxable income exceeds Rs.5 lakh are not eligible for any
tax rebates under Section 88.
4. RESEARCH METHODOLOGY
INTRODUCTION
Research design is a plan of action that guides the entire research. There
are four types of research design
a) Exploratory research design
b) Descriptive research design
c) Diagnostic research study
d) Experimental research design
The researcher has adopted Descriptive Research design.
4.4 PRE-TESTING
a. Primary Data:
Data that has already been collected for some other purpose, perhaps
processed and subsequently stored, are termed Secondary Data. The main
types of secondary data: Documentary, surveys and those from multiple sources.
Researcher has used all the types of secondary data to solve the problem.The
secondary data for the study has been extracted from text-books, offer
documents, magazines and through websites.
The data that have taken for the study is collected from source are:
The various statistical tools used by the researcher for data analysis in this study
are:
PERCENTAGE ANALYSIS
WEIGHTED AVERAGE
STEPS:
1. Multiply the weights with variable X and obtain the value ΣWX
2. Divide the total by the sum of weight ΣW
15
CHI-SQUARE TEST:
= ΣXij² - Σ (T)²
nj
where i = 1,2,3,…
j = 1,2,3,…
17
SHARPE’S RATIO:
William F.Sharpe (1966) devised an index of portfolio performance measure. He
assumes that a small investor invests fully in the mutual fund and does not hold
any portfolio to eliminate unsystematic risk and hence demands a premium for
the total risk.
Sp = Rp – Rf
σp
Where Sp = Sharpe’s Ratio,
Rp = portfolio return,
Rf = risk free return, and
σp = standard deviation of portfolio returns.
The Sp for benchmark portfolio is Rm - Rf/ σm
where σm = standard deviation of market returns.
If Sp of the mutual fund scheme is greater than that of the market portfolio,
the fund has out performed the market.
TREYNOR’S RATIO:
In Treynor’s measure, the risk measure of standard deviation, namely total
risk of the portfolio is replaced by market risk, measured by Beta, which is not
diversifiable. The can be set out as
Tn = Rn-Rf
βn
Where
Tn = Treynor’s measure of evaluation.
Rn = Return on the portfolio,
Rf = risk free rate
βn = Beta of the portfolio as a measure of systematic risk.
The Sharpe’s measure relates a portfolio’s excess return to total risk (as
measured by the standard deviation), while the Trenyor measure relates a
portfolio’s excess return to non-diversifiable or systematic risk (as measured by
the beta coefficient).
18
HDFC has various operations like Banking, Insurance, and Mutual Funds
etc. The scope of this study is restricted to Mutual Fund investors only. It is
confined to customers of HDFC Standard life insurance, mutual funds and
concentrates only on the comparison of ELSS and ULIP.
to this study also, such as biased answer, memory access variations, in co-
Secondary data available for comparative analysis is only for the period of
2005-2007.
TABLE-1
AGE OF RESPONDENTS
INFERENCE:
From the above table, it is clear that 32.5% are in the age group of 41-50,
28.33 % of are in the age group of 31-40, 21.67 % of respondents are in the age
group 0f 20-30 and 17.5 % 0f respondents are in the age group of above 50.
CHART1
AGE OF RESPONDENTS
40
35
30
25
20
32.5
15 28.33
10 21.67
17.5
5
TABLE-2
INFERENCE:
From the above table, it is clear that 45% of respondents are Graduates,
31.67 % of respondents are Post Graduates,16.67% of respondents are +2 and
6.67 % of respondents are SSLC.
CHART2
50
45
40
30 31.67
20
16.67
10
6.67
0
SSLC HSC GRADUATION POST GRADUATION
22
TABLE-3
OCCUPATION OF RESPONDENTS
INFERENCE:
From the above table, it is clear that 20.83% of respondents are from IT
sector, 15 % of respondents are from Manufacturing & private sector, 20 % of
respondents are from Self Employment, 10.83 % of respondents are from Govt
Sector and 33.33% are from Others category.
CHART 3
NATURE OF OCCUPATION
40
20
33.33
20.83 20
15 10.83
0
IT SELF- OTHERS
EMP
TABLE -4
INFERENCE:
From the above table , it is clear that 46.67 % of the respondents have
income level of below Rs.20000 per month, 31.67 % of the respondents have
income level between 20 to 50000 per month, 11.67 %of the respondents have
income level between 50 to 80000 and 10 % of the respondents have income
level above 80000 per month.
CHART 4
10
11.67
46.67
31.67
TABLE-5
AVENUES OF INVESTMENT
INFERENCE:
From the above table, it is clear that 20 % of respondents preferred
Insurance, 19.16 % for others, 18.33 % of the respondents invested in Mutual
Funds, 18.33 % for shares, 15.83 for deposits and 8.33 % for Real Estate.
CHART 5
AVENUES OF INVESTMENT
30
25
20 18.33 20 19.16
18.33
15 15.83
10 8.33
5
0
MU FUNDS INSUR SHARES
DEPOSITS R.ESTATE OTHERS
25
TABLE-6
INFERENCE:
From the above table, it is clear that 26.67 % of the respondents opt for
High return, 23.33 % opt for Better margin,18.33 % of the respondents opt for
Secure 16.67 % of the respondents opt for Risk free investment and 15 % opt for
Interest.
CHART 6
30
25
20
15
26.67
23.33
10 18.33
16.67 15
5
0
RSK FREE HI RETURN SECURE BET.MARG INTEREST
26
TABLE-7
INFERENCE:
From the above table, it is clear that 72.5 % of the respondents are aware
of Tax saving schemes and 27.5 % of the respondents are not aware of Tax
saving schemes.
CHART 7
NO
28% YES
72%
27
TABLE-8
INFERENCE:
From the above table, it is clear that 31.67 % of the respondents consider
that ELSS is better Tax saving scheme, 30.83 % of respondents consider Others,
19.16 % of respondents consider ULIP as better Tax saving scheme and 18.33%
of respondents consider Nil.
CHART 8
40
31.67 30.83
30
20 19.16 18.33
10
TABLE – 9
INFERENCE:
From the above table it is clear that 24.16 % of respondents have chosen
a particular investment for the purpose of Tax Benefit, 23.33% of respondents
opt because of Future Expectations, 21.67 % of respondents have chosen for the
purpose of saving their surplus, 19.16 % on the basis of Liquidity and 11.67 % of
respondents choose in terms of Performance.
CHART 9
30
20
24.16 23.33 19.16 21.67
10 11.67
3-D Column 1
0
TABLE - 10
INFERENCE:
From the above table it is clear that, 47.5 % of the respondents are opt for
Moderate Risk Moderate Return, 25 % of the respondents opt for High Risk High
Return and 17.5 % of respondents opt for Low Risk Low Return.
CHART - 10
60
40
20 47.5
25 17.5
0
HIG RISK MED RISK LOW RESK
TABLE – 11
INFERENCE:
From the above table, it is clear that 45 % of the respondents preferred for
Mid term investment, 28.33 % of respondents preferred to Long term investment
and 26.67% of respondents preferred Short term investment.
CHART – 11
26.67
28.33
45
TABLE-12
INFERENCE:
CHART - 12
35 34.16
30
30 26.67
25
20
15
10 9.167
5
0
TABLE – 13
INFERENCE:
From the above table it is clear that 69.17% of respondents are satisfied
with the performance of Tax Saving Scheme and 30.83 % of the respondents are
not satisfied.
CHART - 13
30.83
69.17
YES NO
33
TABLE - 14
INFERENCE:
CHART - 14
TABLE – 15
INFERENCE:
From the above table, it is clear that 43.33 % of respondents feel HDFC
Mutual Funds is good, 28.33 % of feels that is medium, 18.33 % of respondents
feels that it is very good, 9.16 % of respondents feels it is bad and 0.83 % of
respondents feels it is very bad.
CHART - 15
50
43.33
40
30 28.33
20 18.33
10 9.16
0 0.83
= 54.59 – 5
41.33
=1.19
AVEARGE AVERAGE
DATE NAV SENSEX
RETURN BENCHMARK RETURN
31/1/2005 44.06 2057.1
31/1/2006 76.27 73.10485701 3001.1 45.88984493
31/1/2007 93.75 22.91857873 4082.7 36.04011862
AVERAGE RETURN 48.01172
RISK 35.48706
SHARPES INDEX 1.21204
BETA 123.5803 48.50855413 2.547598
TREYNORS INDEX 16.88325
AVE BENCHMARK
40.96498
RETURN
= 23.93 – 5
0.051
= 369.74
43
CALCULATION OF RETURNS FOR ICICI – ULIP
AVEARGE AVERAGE BENCHMARK
DATE NAV SENSEX
RETURN RETURN
31/1//2005 24.64 868.76
31/1/2006 35.53 44.19642857 1251.26 44.02827018
31/1/2007 47.21 32.87362792 1691.45 35.17973882
AVERAGE RETURN 38.53503
RISK 8.006429
SHARPES INDEX 4.188512
BETA 25.04754 39.14825357 0.639812
TREYNORS INDEX 52.41384
AVE BENCHMARK
39.604
RETURN
= 52.41
44
CALCULATION OF RETURNS FOR HDFC - ULIP
= 27.71
45
RISK
AVERAGE STANDARD SHARPE’S
FUND FREE RANKS
RETURN DEVIATION INDEX
RATE
HDFC 54.59 0.05 41.33 1.19 4
PRUDENTIAL
48.01 0.05 35.48 1.21 3
ICICI
FRANKLIN
42.32 0.05 28.34 1.31 1
TEMPLETON
SUNDARAM
48.026 0.05 33.55 1.28 2
BNP PARIBAS
BIRLA
14.50 0.05 49.28 0.19 5
SUNLIFE
RISK
AVERAGE STANDARD SHARPE’S
ULIP FREE RANKS
RETURN DEVIATION INDEX
RATE
AVIVA 21.78 0.05 5.57 3.009 4
MAX NEW
31.89 0.05 8.76 3.06 3
YORK LIFE
KOTAK 23.93 0.05 0.71 26.64 1
ICICI 38.53 0.05 8.06 4.18 2
HDFC 46.99 0.05 21.03 1.99 5
INFERENCE:
Larger the sharpe index better the fund has performed. Thus in ELSS,
Franklin Templeton ranked as better fund as its index is 1.31. Then, Sundaram
follows as its index is 1.28, then Prudential ICICI as 1.21, HDFC as 1.19 and
Birla Sunlife as 0.19.
In ULIP Kotak ranked as better plan as its index is 26.64, then ICICI
follows to it as its index is 4.18, then Max New York Life ranked as its index is
3.06, AVIVA follows next as 3.009 and then HDFC ranked as its index is 1.99.
The inference shows that sharpe index in ULIP shows higher value than
ELSS. This is because of the ULIP’s lesser risk than ELSS. At the same time the
expenses incurred in ULIP is quite higher than ELSS which may result a different
solution.
46
INFERENCE ON TREYNOR’S INDEX
RISK
AVERAGE TREYNOR’S
FUND BETA FREE RANKS
RETURN INDEX
RATE
HDFC 54.59 1.94 0.05 25.50 2
PRUDENTIAL
48.01 2.54 0.05 16.88 3
ICICI
FRANKLIN
42.32 1.33 0.05 27.97 1
TEMPLETON
SUNDARAM
BNP 48.026 2.68 0.05 16.05 4
PARIBAS
BIRLA
14.50 3.93 0.05 2.41 5
SUNLIFE
RISK
AVERAGE TREYNOR’S
ULIP BETA FREE RANKS
RETURN INDEX
RATE
AVIVA 21.78 0.26 0.05 63.97 2
MAX NEW
31.89 0.63 0.05 42.59 4
YORK
KOTAK 23.93 0.05 0.05 369.74 1
ICICI 38.53 0.63 0.05 52.41 3
HDFC 46.99 1.51 0.05 27.17 5
INFERENCE:
Treynor’s Ratio relates a portfolio’s excess return to non-diversifiable or
systematic risk (as measured by beta coefficient). In case of ELSS Franklin
Templeton holds the first rank, in case of HDFC its portfolio is perfectly
diversified as the two measures gives identical rankings, Prudential ICICI holds
third rank, Sundaram BNP Paribas holds fourth rank and Birla holds the fifth. In
case of ULIP Kotak holds first rank, Aviva holds the second, ICICI holds the third
Max New York Life holds fifth and HDFC holds the fifth rank.
Based on the above calculations as both Sharpe’s and Treynor’s ratio are
considered ELSS portfolios are perfectly diversified
47
WEIGHTED AVERAGE
The following is a weighted average rating method used to find the level of
satisfaction with HDFC mutual funds given by the respondents.
No. of
Options Weights (X) (W) (X)
Respondents (X)
Very Good 22 1 22
Good 52 2 104
Medium 34 3 102
Bad 11 4 44
Very Bad 1 5 5
TOTAL 120 277
Xw = ΣWX = 277
ΣW 120
=2.3
INFERENCE:
On the average the customers are satisfied with HDFC Mutual Funds.
48
XW = ΣWX / ΣW
= 481 / 28
= 17.17
Analysis:
INFERENCE:
From the above table it is clear that Deposits holds the first rank, Share
Market holds second rank, Mutual Funds holds third rank, Bonds holds fourth
rank, Insurance holds fifth rank, Post Office Savings holds sixth rank and
Derivatives holds seventh rank.
50
CHI-SQUARE ANALYSIS
Chi-Square Test-1
Chi-Square test to find the relationship between nature of investment and choice
of schemes.
HYPOTHESIS
Observed Frequencies:
Schemes
ELSS ULIP Others Nil TOTAL
Investment
Mutual
8 3 7 4 22
Fund
Insurance 5 4 9 6 24
Shares 4 4 8 6 22
Deposits 11 3 2 3 19
Real Estate 1 1 6 2 10
Others 7 7 7 2 23
TOTAL 36 22 39 23 120
Expected Frequencies:
X² TABLE:
Oi Ei (Oi – Ei) (Oi – Ei)² (Oi – Ei)² / Ei
8 6.60 1.40 1.96 0.29
3 4.03 -1.03 1.06 0.26
7 7.15 -0.15 0.0225 0.003
4 3.37 0.63 0.40 0.117
5 7.20 -2.20 4.84 0.67
4 3.52 0.48 0.23 0.065
9 7.80 1.20 1.44 0.184
6 4.60 1.40 1.96 0.42
4 6.60 -2.60 6.76 1.02
4 4.03 -0.03 0.0009 0.00022
8 7.15 0.85 0.73 0.101
6 3.37 2.63 6.92 2.052
11 5.70 5.30 28.09 4.93
3 3.48 -0.48 0.23 0.066
2 6.18 4.18 17.47 2.82
3 3.64 -0.64 0.409 0.112
1 3.00 -2.00 4.00 1.33
1 1.83 -0.83 0.68 0.372
6 3.25 2.75 7.56 2.33
2 1.92 0.08 0.0064 0.0033
7 6.90 0.10 0.01 0.0014
7 4.22 2.78 7.73 1.83
7 7.42 -0.42 0.18 0.023
2 4.41 -2.41 5.80 1.315
TOTAL 20.309
Now X² = Σ (Oi-Ei)² / Ei
(i.e.,) Calculated X² = 20.309
Degrees of Freedom = (r-1) (c-1)
= (4-1) (6-1) = 15.
The tabulated value of X² at 15 degrees of 0.05 level of significance is 24.309.
Calculated value = 20.309
Tabulated value = 24.906.
20.309 < 24.906
Calculated value is less than the tabulated value. Hence the Null Hypothesis is
accepted.
INFERENCE:
There is no relationship between nature of investment and choice of
schemes.
52
Chi-Square Test – 2
HYPOTHESIS
Null Hypothesis (Ho):
There is no significant relationship among awareness of customers and
qualification of respondents.
Observed Frequencies:
Expected Frequencies:
X² TABLE
Now X² = Σ(Oi-Ei)² / Ei
(i.e.,) Calculated X² = (r-1) (c-1)
=(2-1) (4-1)
= 3.
The calculated value is less than the tabulated value. Hence the Null Hypothesis
is accepted.
INFERENCE:
Chi-Square Test – 3
HYPOTHESIS
Null Hypothesis (Ho):
Observed Frequencies:
Expected Frequencies:
X² TABLE
Now X² = Σ (Oi-Ei)² / Ei
(i.e.,) Calculated value X² = 8.38
Degrees of Freedom = (r-1) (c-1)
=(4=1) (5-1)
= 12.
The tabulated value of X² at 12 degrees of 0.05 level of significance is 21.026
Calculated value = 8.38
Tabulated value = 21.026
8.38 < 21.026
Calculated value is less than the tabulated value. Hence the Null Hypothesis is
accepted.
INFERENCE
There is no significant relationship between reasons to influence decision
of investors and range of income
56
ANOVA
HYPOTHESIS
Null Hypothesis (Ho):
There is no significant relationship between the range of income and risk taking
capacity.
Alternate Hypothesis (H1):
There is significant relationship between the range of income and risk taking
capacity.
X1 X2 X3 X²1 X ²2 X²3
14 29 11 196 841 121
20 14 4 400 196 16
4 8 2 16 64 4
4 8 2 16 64 4
42 59 19 628 1165 145
INFERENCE
There is no significant relationship between the range of income and risk
taking capacity.
The following is an Analysis of variance done to find the relation between
the range of income and risk taking capacity.
HYPOTHESIS
Null Hypothesis (Ho):
There is no significant relationship between drawbacks in promoting products
and choice of investment.
Alternate Hypothesis (H1):
There is significant relationship between drawbacks in promoting products and
choice of investment.
33 % of the respondent’s are fall under Other’s category and then from IT
sector 20.83 % and Self employment 20 %.
59
Among the respondents, 45% of the respondents have completed their under
graduation.
It is found that the majority of the respondents who invested in mutual funds
are under the age group between 41-50. (32.5%)
Most of the respondents have been influenced by the high return to choose a
particular investment.
It is found that, 24.16% of the respondents have chosen the investment for
the purpose of tax saving while 23.33% of the respondents have chosen in
anticipation of future expectations.
47.5% of the respondents are willing to take only moderate risk with respect
to their investment.
It is found that 34.17% of the respondents expect more than 20% of return.
69.17 % of the respondents are satisfied with the performance of tax saving
scheme.
60
Sharpe’s index in ULIP shows higher value than ELSS. This is because of the
ULIP’s lesser risk than ELSS. At the same time the expenses incurred in
ULIP is quite higher than ELSS which may result a different solution.
Larger the Sharpe’s index better the fund has performed. Thus in ELSS,
Franklin Templeton ranked as better fund as its index is 1.31. Then,
Sundaram follows as its index is 1.28, then Prudential ICICI as 1.21, HDFC
as 1.19 and Birla Sunlife as 0.19.
61
HDFC’s portfolio is perfectly diversified as the two measures Sharpe’s index
and Treynor’s index gives identical rankings.
ELSS Franklin Templeton holds the first rank, in case of HDFC holds second
rank, Prudential ICICI holds third rank, Sundaram BNP Paribas holds fourth
rank and Birla holds the fifth as per Treynor’s ratio.
From the analysis it is found that most of the respondents were under the
age group 41 to 50 and are coming under the income level of below
Rs.20000 per month. So the company has to concentrate the above said
income levels and attract the age group of 41 to 50.
62
Majority of the respondents is in the opinion that HDFC should give more
importance on product performance. Hence the company should
concentrate more on product performance.
Investors are considering ELSS as the better tax saving scheme. So the
company should make necessary arrangements to make more advantage
on this.
Most of the respondents are willing to take moderate risk, preferring mid
term investment and expecting more than 20 % of returns. Hence the
company should act accordingly.
The company satisfies the customers and at the same time it should
improve its relationship towards its customers.
8. CONCLUSION
The study is based on the primary data specially collected for the purpose
of creating a deeper understanding of the changing habits of investment
preferences of investors with regard to the current and future scenario of
63
investments. Special attention has been given bring to out the concerns of
investors towards Equity Linked Saving Scheme.
The major strands of the analysis may now brought together in order to
derive a broad picture about factors that influence the investor to go for a
particular investment, expectations of investors in terms of return from their
investment and to understand the needs of the investors.
This study identifies the scenario of Tax Saving Schemes and the
investors risk willingness, expectations in the form of return expected from their
investment and the basic needs of the investors. The observations from the study
will be useful for HDFC which leads to customer satisfaction and in turn it may
generate revenue to the company.
BIBLIOGRAPHY
BOOKS REFERRED:
JOURNALS:
Business Line,
Economic Times,
Dalal Street.
e REFERENCES:
www.hdfcfunds.com
www.hdfcinsurance.com
www.icicidirect.com
www.bseindia.com
www.crisilindia.com
www.amfi.com
www.valueresearch.com
QUESTIONNAIRE
1) Name :
Address :
Phone :
Gender : Male Female
Age : 20-30 31-40 41-50 ABOVE 50
Qualification: SSLC +2 UG PG
65
2) NATURE OF OCCUPATION:
IT Manufacturing Self Employment Govt Sector
Others
16) SUGGESTIONS: