Repair your computer in Windows Vista or 7

How to use System Recovery Options for repairing Windows Vista or 7 installations
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When Windows is not able to start even in Safe Mode, then most probably there are some errors or
missing files on your hard disk that prevent Windows Vista or 7 from starting correctly.
Repair Your Computer is a set of tools for recovering from Windows such errors and it is available
on Windows installation DVD. Windows 7 users can also create a System Repair Disc, or borrow
one from friends - as long as the hardware architecture (32-bit/x86 or 64-bit/x64) matches.
Here are some troubleshooting steps to try before using Repair Your Computer:

Last Known Good Configuration often solves booting and stability problems after
installing software, drivers, or messing with Registry entries.

Always boot to Safe Mode at least once - this often repairs corrupted file system
and essential system files.

If Windows is able to boot, use System File Checker and icacls.exe to repair
corrupted system files.

While Windows is running, use free WhoCrashed for determining BSOD (Blue
Screen Of Death) causes.
Also, Reliability Monitor might reveal faulty drivers or software.

System Restore can help reverting back to a state when your computer was running
normally.

Windows 7 user might be able to launch Repair Your Computer or Startup Repair from a hidden
system partition. The two options are described later in this article.
You can also legally download Windows 7 (with Service Pack 1) installation image from
DigitalRiver and burn the contents of ISO file to DVD with Windows 7 Disc Image Burner or
CDBurnerXP.
The full list of editions and other languages is available at
http://www.heidoc.net/joomla/technology-science/microsoft/14-windows-7-direct-download-links:

Windows 7 Home Premium x86 (32-bit)

Windows 7 Home Premium x64 (64-bit)

Windows 7 Professional x86

Windows 7 Professional x64

Windows 7 Ultimate x86

Windows 7 Ultimate x64

To put Windows Vista or 7 installation media onto a bootable USB drive instead, see the
Create bootable Windows installation media on a USB stick guide on my sister site,
www.winhelp.info.
If you do not have the disc (a common case for computers that have Windows Vista or 7 preinstalled) and your friends do not have a matching one either, you can use my Data Recovery
CD/USB for fixing errors on disk or repairing Master Boot Records (MBR), but other options of
Repair Your Computer are unavailable.
Do not use Windows 7 DVD for repairing Windows Vista installations, or vice versa! You can
only use the Command Prompt option on the disc to fix file system errors.
If you can borrow a correct Windows installation DVD from a friend, make sure you get the
right version: you can only use 32-bit Windows disc for repairing 32-bit Windows
installations and 64-bit Windows disc for fixing 64-bit Windows installations!

Launching computer repair in Windows 7 without installation DVD or System

Repair Disc
Windows 7 users can run Repair Your Computer or Startup Repair from a special hidden partition
on hard disk.
1. Launch Startup Repair offered at computer startup

The Launch Startup Repair option is offered automatically after Windows 7 detects that it failed to
start the last time. If the failure happened just once due to power failure during Windows startup,
you can ignore the offer by pressing Arrow Down key on your keyboard to select Start Windows
Normally instead and then pressing Enter key.
Otherwise, you should use Launch Startup Repair (recommended) option.

Move to Startup Repair section.

2. Repair your computer in Windows 7 Advanced Boot Options menu

To access the whole set of recovery tools without using the Windows 7 installation DVD or System
Repair Disc, you need to open Advanced Boot Options menu right before Windows 7 starts. After
you power on your computer, you might see some full-screen logo or black screen with gray texts
such as "AMI", "Intel", "Testing Memory", "Hard disk", etc. Press F8 key on your keyboard
repeatedly right after you see such screen disappear. This will open Windows 7 Advanced Boot
Options menu. If you see the Select Boot Device menu instead, press Esc key to hide it and then
press F8 key again a few times.
Use arrow keys on your keyboard to select Repair Your Computer and press Enter key to confirm
your selection.

Read on for detailed instructions on using the tools.

Launching Repair Your Computer from Windows Vista or 7 DVD/System Repair

Disc
If your computer does not boot from DVD, read the Computer boot order on how to change boot
order.
After you boot your computer using Windows DVD or System Repair Disc, a black screen appears
with gray text "Press any key to boot from CD or DVD". Press some key on your keyboard (Space
and Enter are the most common ones ) within 5 seconds to launch Windows from the disc.

Windows will load some files from the disc, this takes time.

If using Windows Vista/7 installation DVD, Install Windows dialog appears. Select your preferred
settings from Time and currency format and Keyboard or input method boxes. I suggest you leave
Language to "English" here to better understand this article.
If using Windows Vista/7 System Repair Disc, System Recovery Options dialog appears instead.

Here you can only select the appropriate keyboard layout.

Click Next to continue.

Windows installation media users will see a big tempting Install now button. Do not click it! Click
Repair your computer in the lower left corner instead.
System Repair Disc skips this step and continues with looking for Windows installations.

Recovery environment will then look for present installation(s) on hard disks. This might take up
to a few minutes.

Click Next after the correct installation has been detected. If you have multiple versions of
Windows installed, click the one that is broken.
If you see nothing listed here, your computer has a disk controller that Windows Vista or 7 is not
able to detect by default. Click Load drivers, insert the CD, floppy disk or DVD that came with
your computer or disk controller and load appropriate drivers from there. Your Windows
installation will then be located.

If you have several user accounts on the computer, you might have to log on using the account that
has administrative rights. Select an administrator's user name and enter the password.

System Recovery Options window then appears with the list of available recovery tools. The tools
are almost identically named in Windows Vista and 7.

Let's see an overview of the tools next.

Please note that if you are using a wrong media here - e.g. Windows Vista installation DVD on
Windows 7 PC, or 32-bit version of System Repair Disc on 64-bit Windows - you are able to use
the Command Prompt option only. While the other options are not disabled in the list, using these

end with error messages and might damage your broken Windows installation even more.
Step 1 - Startup Repair in Windows Vista or 7

The very first option to try in case Windows is unable to boot is the Startup Repair (see the two
pictures above). Startup Repair will check the condition of your hard disk and see if files needed to
launch Windows are present. The process takes several minutes to half an hour.

If a problem is found, Startup Repair will try to fix it. This usually takes a few minutes for minor
problems, but sometimes the repairs might last for up to half an hour.

In case problems were fixed successfully, Startup Repair offers to restart your computer
immediately to see if your Windows starts normally now. Often it does!

In rare cases, Startup Repairs launches again automatically and does some more fixing. Let it
finish its job and Windows should start normally after the next restart.
In case Startup Repair was unable to locate or repair problems, you will see one of the following
screens. You can click Finish to close Startup Repair and then try some other method of restoring.
Or you can click View advanced options for system recovery and support to return to the list of
recovery tools.

After an unsuccessful repair of Windows 7, Startup Repair suggests using System Restore for
fixing your computer. If Startup Repair was your first step in fixing Windows 7 problems, I
suggest you click Cancel here and try other recovery tools first.

If you've tried all other tools already, click Restore button. Please remember that this System
Restore operation cannot be undone - while you will not lose your documents, e-mails, pictures,
videos and other personal data, some programs might be removed during the operation. Read this
tutorial about System Restore for detailed instructions.

After clicking Cancel, Microsoft asks to send some information about the problem to their servers
to help creating solutions for such situations. This will not send your personal information to
Microsoft, just data about your computer configuration and problems not repaired.
If you are really concerned about your privacy, click Don't Send. If you would like to help
Microsoft a bit, click Send information about this problem (recommended).

Step 1.1 (optional) - use Command Prompt for fixing disk errors and restoring missing system files

If you do not have the correct Windows installation/System Repair media, but you still need to
check for and fix errors on disks, click Command Prompt in the list.

A black Command Prompt window opens on drive X. The X: is a special temporary disk created
entirely in the Random Access Memory (RAM) of your PC. No hard disk space is used for this

drive.
First, we need to locate the drive where Windows is installed. Most probably this is a drive with
letter C, D, E or F.
Type echo list volume | diskpart and press ENTER. This will display all drives/volumes/partitions
available. You need to use this command to verify that no partition/volume is listed as having
RAW file system type.

Ignore all volumes that have CD-ROM for Type.

The volume that has "System Rese" (part of "System Reserved") written in Label column, is the
recovery partition, and it typically has drive letter C in Ltr column. Such partitions are usually
small in size - about 100 megabytes (MB). You should check this partition for errors, too.
Please note that not all computers have the recovery partition.
So, in the example above, the Windows 7 partition has drive letter D (note the Ltr column). You
can also use the Size column for verifying that you have located the correct one. Do not mix up
megabytes (MB) and gigabytes (GB).
To double-check the Windows drive letter, type bcdedit | find /i "OSDEVICE" and press Enter.
This outputs something like osdevice partition=E: where the very last letter is your
Windows/system drive letter. It might be some other letter in your case.

In case your Windows partition showed up as RAW in Fs (File System) column, you still need to
run chkdsk and take note of the results. Normally, Windows partition should list "NTFS" in Fs
column.
Now type chkdsk <the drive letter>: /F /X and press Enter. Replace <the drive letter> with the
letter of drive where Windows is installed (or the drive that has files badly messed up), for
example chkdsk d: /F /X or chkdsk c: /F /X.
This command will find and repair errors on the partition/volume (the /F switch) and if required,
unmount it first (the /X switch).
If you want to run a full disk check with recovering data from unreadable clusters, use the chkdsk

<the drive letter>: /R /X command instead. Note that the exhaustive test might take several hours
to complete.
The process might take quite a while (up to an hour without the /R switch, and several hours with
the /R switch). After it is completed, verify that there is a line stating "Windows has checked the
file system and found no problems" in the report.
If there were errors on the volume, repeat the last command (press ARROW UP key to recall
the last command) until the no problems message appears.
Please check other partitions, especially the 100 MB "System Rese" one for errors, too. If you have
more than one hard drive installed or more than two volumes/partitions, do not forget to run disk
check on these - this might solve your problems.
If Windows partition was listed as RAW in diskpart and you see the "A disk read error occurred
c0000185" message before chkdsk completes, you need to either reseat or replace hard drive cable
(turn off your PC, disconnect power cord, then unplug and replug the SATA or IDE cable both on
motherboard side and hard drive/SSD side). If your PC case is very dusty inside, clean it with
compressed air before reseating or replacing the cable.
Another method that works surprisingly often in this case, is resetting BIOS/UEFI to defaults.
Reboot your PC and press F1, F2, F10, F12 or DEL (aka DELETE) key to get into BIOS/UEFI
(the correct key is usually displayed on screen first). On some computers you might have to press
ESC key to see options list. Then find and use the option that is similar to "Restore defaults" or
"Load defaults". Intel motherboards have F9 key for this purpose.
Please note that you might encounter the "Windows failed to start, File: \Boot\BCD, Status:
0xc000000f, Info: The Boot Configuration Data for your PC is missing or contains errors" screen
after resetting BIOS to defaults. This can be easily fixed with bootrec as shown here.
If reseating/replacing SATA cable and resetting BIOS/UEFI to defaults does not help, run
Memtest86+ to verify that RAM modules are working correctly. If a RAM module has errors,
remove or replace it.
Ignore any failure messages about event log: this is because event logs are not available in
Recovery Environment.

After chkdsk repairs file system errors on all volumes, close Command Prompt window and then
click Restart in the System Recovery Options menu and try starting Windows normally and see if
the problem has been solved. If no disk errors were found, read on.
You can also try restoring missing system files using the SFC (System File Checker) tool. This
is useful in cases where Windows boots up, but all you see is black screen with mouse pointer and
keyboard shortcut Ctrl+Alt+Del does nothing.
Type sfc /scannow and press Enter. Let the scan finish, it will take about half an hour.
If you see the error message "There is a system repair pending which requires reboot to complete.
Restart Windows and run sfc again.", use alternative command sfc /scannow /offbootdir=C:\
/offwindir=D:\ (replace D:\ with the correct drive letter for your CD/DVD drive if necessary).
Close Command Prompt window and and click Restart button to see if this helped to get your PC
running correctly again.
Step 1.2 (optional) - repair Boot Configuration Data with bootrec

If Windows Vista or 7 BCD (Boot Configuration Data) becomes corrupt after a crash, power
outage or some other reason, you'll encounter messages with error code 0xc000000e "A required
device isn't connected or can't be accessed", 0xc0000001 "A required device isn't connected or
can't be accessed" or 0xc000000f "The Boot Configuration Data for your PC is missing or contains
errors" while booting.
Please note that Windows partition must be listed as NTFS (or FAT/FAT32 in rare cases) in Fs
column of echo list volume | diskpart results, otherwise there is no point in running the following
commands. See how chkdsk results can sometimes reveal the cause for Windows partition listed as
RAW.

Type the following commands and press Enter after each one:

bootrec /fixmbr

bootrec /fixboot

bootrec /rebuildbcd

If you see a prompt to add one or more detected Windows installations after the last command,
press A and then Enter on keyboard. This means that BCD has been fixed successfully: close
Command Prompt and restart your PC.
But in many cases, the bootrec /rebuildbcd command results in 0 total identified Windows
installations instead. The screenshot below illustrates this situation:

To resolve this problem, you first need to locate the drive where Windows Boot Manager resides.
In Command Prompt window, type bcdedit and press Enter. Locate the entry Windows Boot
Manager (usually the very first entry with identifier {bootmgr}) and see the second line, device. In
this example, the line reads "partition=C:", meaning that Windows Boot Manager is on the
partition/volume with drive letter C. In many cases, the drive letter might be something different.

Run the following commands in case your PC is in legacy boot mode (uses BIOS, or is set to
legacy boot). If necessary, replace drive letter "C" with the previously detected drive letter in the
first two commands.
If the first command fails with "Path not found" error, your PC is not in legacy boot mode, or you
used a wrong drive letter. Do not worry, try the UEFI boot mode commands instead, or doublecheck the drive letter from bcdedit output.

attrib C:\Boot\BCD -h -r -s (removes hidden, read-only and system attributes from BCD
folder)

ren C:\Boot\BCD BCD.old (renames BCD folder to BCD.old)

bootrec /rebuildbcd (retries the rebuild)

In case your computer is in UEFI boot mode (the commands above resulted in "The system cannot
find the file specified" error), use the following commands instead (replace drive letter "C", if
necessary):

attrib C:\EFI\Microsoft\Boot\BCD -h -r -s (removes hidden, read-only and system

attributes from BCD folder)

ren C:\EFI\Microsoft\Boot\BCD BCD.old (renames BCD folder to BCD.old)

bootrec /rebuildbcd (retries the rebuild)

Now, in the Add installation to boot list line, type A and press Enter. The new BCD is ready, close
Command Prompt and restart your computer.

Step 2 - Windows Memory Diagnostic Tool

If Startup Repair did not solve your problems, and you have not used free Memtest86+ for
checking if your computer's memory modules are fine, try Windows Memory Diagnostic. This will
ensure that Random Access Memory (RAM) modules do not cause computer problems. A faulty
module is the most common reason for software crashes and lockups.
Please note that this check will take at least 30-40 minutes to complete.

Click Restart now and check for problems (recommended) in Windows Memory Diagnostic dialog.

After your computer restarts, Windows Memory Diagnostics Tool will launch automatically. The
test will easily take 40 or minutes. If your computer reboots or stops responding during the test,
you should replace memory modules in your computer. Consult the computer reseller and the
manual that came with your computer for this.
Check the Status column from time to time. If it says "No problems have been detected yet", your
computer's memory is working fine.
After the lengthy test is complete, your computer will restart. In case the Status was "No
problems..." before the restart, you should boot from Windows DVD or System Repair Disc again
and return to Repair your computer tools.

In case Windows Memory Diagnostic detected problems in memory modules, you should replace
the faulty memory modules in your computer as soon as possible - failing RAM module(s) can
easily recreate the problems and in the long run you will definitely experience data loss! Consult
the computer reseller or the manual that came with your computer for replacement of memory
modules.
Do not use your computer or try other recovery options until the faulty memory modules
have been replaced!
Step 3 - System Restore

The next step is to try System Restore from System Recovery Options menu. This works only while
using the correct Windows installation or System Repair disc. Using Windows 7 media on
Windows Vista installation (or vice versa) ends with an error message about no available Restore
Points.

Please note that this System Restore cannot be undone (but you can still choose another Restore
Point later). While you will not lose any of your documents, pictures, videos, e-mails, etc, all
programs installed after the selected Restore Point will be deleted. You will have to reinstall these.
Read detailed instructions on using System Restore.
Step 4 - other options

In case nothing helped, you must restore the disk image backup of your computer. You do have a
backup, don't you?

If you are using Windows Vista or 7 built-in backup, you can click Windows Complete PC
Restore or System Image Recovery in System Recovery Options menu and try restoring a
disk image backup. Detailed instructions on Windows 7 System Image Recovery are
available in this article.

If you are using free AOMEI Backupper, read this guide about restoring disk image using
bootable emergency media.
EaseUS Todo Backup users can follow the Restore disk image using EaseUS Todo Backup
Free tutorial.

In case you do not have a backup, you can use my Data Recovery CD/USB or Puppy Linux to
copy your documents, pictures, videos, music, etc to a flash drive or external hard disk. After
copying is complete, reinstall Windows and all programs, copy your rescued files back to your
computer and do start making regular backups this time.