Beruflich Dokumente
Kultur Dokumente
Objective
I strive to provide the best service possible with efficiency and quality with the goals to meet deadlines. I feel that
working as a team player with effective communication skills is a strong aspect to success. My ambition is to grow
successfully within a company from entry‐level on up.
Work Experience
January 2009 – May 2009 TES Kamloops & Thompson, Okanagan, BC
On‐Call IBM Technician
Hardware replacement software installs and memory upgrades for businesses within Kamloops and area.
Academic Qualification
Professional Certifications
y Graphic Communications Technician (NAIT, Westerra Campus).
y WHIMIS Certification (Sprott‐Shaw Community College).
y Customer Service Specialist (Convergys Customer Care, Sprott‐Shaw Community College).
y Conflict Resolution Specialist (Sprott‐Shaw Community College).
y Technical Support Specialist (Convergys Customer Care).
Associations
I was a member of the Sprott‐Shaw Community College Curriculum Committee for the campuses in Western Canada. I
was part of this association while I held my tenure at the Kamloops campus.
Accomplishments
• I strategically planned and produced the new curriculums for the Marketing and Customer Service & Sales
diploma programs that were rolled out throughout all the campuses in Western Canada in 2007.
• Worked with IBM technicians to update the POS (cash register systems) at the Real Canadian Superstore in
Kamloops, BC
• Worked with IBM technicians to perform hardware and software computer system updates on teller,
administrative and management PC’s at all the Bank of Nova Scotia locations in Kamloops, BC
References
Upon request.