nAIDU

2.1

Correction an act for repair the mistake taken place

E.G- Correcting an error in a BPO software
Corrective action an act through which the issues are identified
scientifically and actions are applied. . E.g- in a software
programme indentification of microbe in a drinking liquid and
taking actions to resolve that by continuously monitoring the water
quality and providing training to the employee.

Preventive action an act by which the impending challenging

areas will be acknowledged and go forward for the series of
actions in preventing the failures of the QMS processes.

2.2

2.3

2.4

e.g- ensuring home hygiene conditions by periodically following

fumigation process or floor washing process.
Asking the client to postpone the schedule for some other
time

Asking the client to send the video to their email id and

when they are developing the audit report,it will be used
Requesting the client to block it since the same information
might have been got from the site visit
Advising the co auditors to get the site specific informations
clearly so as to compensate the video messages.

Rejecting the proposals from the client

a) Audit check list
b) uses of a check list:
Will address the client auditee and the process to be audited

Date of the audit and the place of the audit

Process details in sequence will support to the asking the
questions to the auditor
None of the requirements shall be left out and will add value
to the auditor in gathering more points
Always provide a space for recording the findings and
samples
Continuity will be there in the audit flow
Following outline will be considered for closing meeting
Extend of the fulfilment level of the purpose of audits will be
explained
Scope finalised will be disclosed with the specific exclusions
Methodology followed in achieving samples coverage and the
level of supports from the samples in fulfilling the audit

nAIDU

3.1

scope
Final thanks to the management in completing the audit

Quality Policy Cl. 5.3- from point no to a to e

Checking the suitability of policy to the QMS of the orgnaization
Check the commitment of management in reviewing the policy
Check the objectives linked with the policy
Check the policy communication methods and its awareness
among the employees
Check the policy reviews and the results of the same in resulting the
management vision achievements
Check the continual improvement commitment delivered by the policy
(e.g)Quality policy and objectives, policy reviews and the amendment
evidences, policy awareness interview among the employees
Quality Objectives (cl.5.4.1)
stage of establishments and communication of objectives
Communication levels and modes and awareness among the
employees
Objectives review frequency and its targets
Data analysis and its results in meeting the continual
improvements
Corrective and preventive actions in fulfilling the management
commitments (e,g)objectives status monitoring record, Quality
objectives statements with KPI & Targets
Management commitment: (cl.5.1) can be checked for
In meeting the statutory and regulatory requirements
Providing the applicable and suitable resources
Providing the policy and objectives formations and its reviews
Allocating the responsibilities and its communications
Providing the good internal communications
Participating in the management reviews
(e.g) statutory and regulatory licences,MRM minutes,
Responsibility documents and its displays to the organization