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SERVICE ASSURANCE
MANAGEMENT
SYSTEM (SAMS 2.0)
USER MANUAL V1

SAMS 2.0 User Manual

Contents
1.0

Introduction...................................................................................................................................... 3

2.0

Using Dashboard for daily monitoring tools (Ministry) .............................................................. 4

3.0

Using Dashboard for daily monitoring tools (Agency) .............................................................. 9

4.0

Getting Started with Fault Manager (OneClick Spectrum)..................................................... 14

5.0

Performance Manager User Guide............................................................................................ 31

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1.0 Introduction

SAMS is a Service Assurance system that enable agency to monitor and manage network
fault, performance, utilization and trouble ticket (TR) status. The system shows dashboard
Indicator with summary status of site Up, Down or Preventive Maintenance, number of sites
exceed utilization threshold and number of open trouble ticket status. There are 3 types of
dashboard view:
i.

Overall 1Gov*net summary view of all ministry and agency.

ii.

Ministry view of all relevant agencies.

iii.

Agency view details list of sites belongs to the agency.

User is able to view details status and report by Click on Fault Manager for Alarm
Monitoring, Performance Manager for nework health and utilization and Report for Schedule
Monthly Report. Detail application and traffic analysis report can be viewed from Agency
dashboard with link to Exinda BMT dashboard.

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2.0 Using Dashboard for daily monitoring tools (Ministry)

2.1 Ministry Login Page

2.2 Main page

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This column will show the percentage of Network Health,

Total Site Up/Down/PMW, Total number of trouble ticket
and Utilization (inbound & Outbound)

This column will show specific total site Up, Down and
PMW for each Ministry

This column will show the number of site inbound &

outbound utilization for the selected ministry

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2.3 Detail page

By clicking Detail, List of trouble ticket will be shown as

per below picture.

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2.4 Report page

To view the report page, users need to click on Report button at the bottom page. Then, they can select
Ministry, Year and Month.

2.5 Fault Manager page

When click on Fault Manager, system will go directly to Spectrum OneClick system.

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2.6 FAQ page

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3.0 Using Dashboard for daily monitoring tools (Agency)

3.1

Login Page

3.2

Main Page

This page will show Total Site Up, Down and PMW. For more details user can click on Details

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This column will show the overall summary for Agency. It

includes number of tickets and percentage of Agencys
Network Health.

This view will show the number of sites that utilizing the
1Gov*Net line. It show number of sites that achieve
more that 75%, between 5%-75% and below 5% utilize.

This view will show the number of sites that had incident
either network problem, performance issue or general
request based on alarm detection or user calls.

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By click details, a new page showing the lists

of sites with its incident current status.

3.3

Report page

To view the report page, users need to click on Report button at the bottom page. Then, they can select
Year and Month.

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3.4

Fault Manager page

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3.5

FAQ page

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4.0 Getting Started with Fault Manager (OneClick Spectrum)

4.1 OneClick Spectrum Pre-requisite

a. Install the Java Runtime Environment (JRE)

i. includes the Java Web Start client, which is required to run Java
Network Launching Protocol (JNLP) applications
b. Workstation minimum requirement:

4.2 Installing JRE

a. Part 1 Before you begin installing the OneClick client, confirm the
following:
i.

You have the correct URL for the OneClick web server system.

ii.

You can access the OneClick web server system using HTTP on a
web browser.

iii.

Your account allows you to log in to the OneClick web server

b. Part 2 JRE Installation steps:

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i.

Open the OneClick home page at the URL provided by your CA

Spectrum administrator, using your Web browser. The URL has the
following format: http://10.251.1.122:8080.

ii.

Enter your OneClick login credentials if prompted.

iii.

Click Install JRE.

iv.

Click Java Runtime Environment to download the JRE.

v.

Click Run or Open in the File Download dialog.

vi.

After file download completes, the Internet Explorer Security

Warning dialog opens.

vii.

Click Run.

viii.

The J2SE License Agreement dialog opens.

ix.

Select Typical setup and click Accept to accept the License

Agreement.

x.

Click Finish when the installation completes.

xi.

You can now click Start Console from the OneClick home page to
start the OneClick Console.

4.3 OneClick Console

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4.4 Creating OneClick Shortcut

i.

Click Start > Control Panel > Java

ii.

On the General tab, under Temporary Internet Files, click View.

iii.

The Java Cache Viewer appears.

iv.

In the Java Cache Viewer, right-click the Spectrum OneClick Console

application and click Install Shortcuts.

4.5 OneClick Console User Interface Overview

i. Comprise of 3 distinct panels:
Navigation Panel
Contents Panel
Component Detail Panel

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4.6 Navigation Panel

i. Access information about your network assets. The Navigation
panel includes the following:
Alarm views
Topology views
Device lists
Event views
Containers
ii. Explorer Tab
Displays a hierarchical view of containers and device models
4.7 Contents Panel
i. Located in the upper right side of the OneClick interface
ii. Information displayed in the Contents panel depends on the context
set from the Navigation panel
iii. If the Explorer tab is the active tab in the Navigation panel, the
Contents panel displays the Alarms, Topology, List, Events, and
Information tabs

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4.8 Component Detail Panel

i. displays additional detailed information for the item that is selected
in the Contents panel.

4.9 OneClick Tabs

i. Alarms tab
Appears in either the Contents or Component Detail panel
depending on context.
ii. Alarm Details tab
Appears in the Component Detail panel, shows detailed
information about the alarm selected in the Alarms tab.
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iii. Topology tab

Displays network topology models created manually or by
Discovery.
iv. List tab
Displays all models of the container currently selected in the
Explorer tab.
v. Events tab
Displays events for the container, model, or application
currently selected in either the Explorer tab or the Contents
panel. This includes all alarms and events for the selected
model.
vi. Alarm History tab
Displays the historical information for the selected alarm
including associated events, status, when created, and
cleared. For general alarm history for a device, use the
Events tab.
vii. Performance tab
Displays performance information for the selected device,
including CPU & Memory Utilization.
viii. Neighbors tab
Displays the model selected from either the Explorer tab or
the Contents panel and any models that are directly
connected to it.

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4.10

Alarms Tab
i. Displays any alarms that exist for the device, container, or
application selected in the Explorer tab in the Navigation panel
ii. Select an alarm in the Alarms tab to display detailed information for
that alarm in the Component Detail panel.

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4.11

Topology Tab
i. Appears in the Contents panel and shows network topology
diagrams for selected containers and collections
ii. If you double-click an icon in a topology view, the context of the
Navigation panel shifts to select and display that device, container,
or application.

4.12

List Tab
i. Displays all models of the container currently selected in the
Explorer tab
ii. If a device is selected in the Explorer tab, all models are displayed
for that devices container.

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4.13

Event Tab
i. Appears in either the Contents or Component Detail panel
ii. Displays all the events for the item selected in either the Explorer
tab or the Contents panel
Filtered Event Types
Select the types of events to exclude from the Events table.

4.14

OneClick Panels
i. By default all three panels appear in the OneClick interface,
however, you can modify your view of the panels as needed.
View menu: Each panel is listed in the View menu. If the
panel has a checkmark next to it, it is viewable. If the panel
does not have a checkmark next to it, it is not currently
viewable in the OneClick Console interface.
Docking and Cloning: Each OneClick panel can be docked,
undocked, or cloned using the following buttons:
a. Undock: Click to undock a OneClick Console panel.
b. Dock: Click to dock a previously undocked OneClick
Console panel.
c. Clone: Click to clone a OneClick Console panel.

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4.15

Main Toolbar
i. Appears at the top of the OneClick Console, contains buttons for
completing tasks common to many OneClick applications.

4.16

Tools Ping Utility

i. You can use the Ping tool on the console to ping the selected
devices (CTRL + G)

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4.17

Row Details
i. View more information about the rows in OneClick Console lists
from the Row Details dialog.
ii. The Row Details dialog displays the value for each available field,
even fields that aren't currently displayed in the list.

4.18

Manage Your Network with OneClick

i. Filter Alarms Determine how alarms appear in your OneClick
view using alarm filters created in the Alarm Filters dialog.

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ii. Alarm Details View the Alarm Details

iii. System Cleared Alarm Alarms that have been cleared

automatically by the system without any user acknowledging them
first, resulting in a device being returned to a normal (green)
condition.

iv. Event Filtering Filter the events displayed in the Events tab by
entering text to filter on in the Filter text box.

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v. Connection Status Indicator

Provides visual indicators when the connection status to the
SpectroSERVER changes.
If the connection is lost, the borders around the OneClick
Console turn red.

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vi. Connection Status Dialog

Provides connection status and shows status logs for the
servers and services used by the OneClick Console and
OneClick add-on applications.
It provides the following information:
a. Web services provided by the OneClick server
b. Landscape service provided by the SpectroSERVER
c. Events services provided by the SpectroSERVER

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vii. OneClick Messages

Receive messages from OneClick administrators if your CA
Spectrum environment is configured to support this option.
The Messages icon (

) appears in the status bar. You

will know you have unread messages when the Messages

icon displays a + sign next to it.
Retrieve your messages by clicking the Messages icon,
which opens the Messages dialog.

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5.0 Performance Manager User Guide

5.1 Once login, a dashboard landing page will appear (refer below screen shot).
Click on the Performance Manager link.

5.2 Performance Manager/Center (PC) page as shown below. Click on the

Dashboard Tab and choose Mampu Agency Report

5.3 Once click you will see 2 table in the PC.

a. Top Interface Utilization In & Out. In this table you may see 3 info:
i. Site name
ii. Utilisation In Average (in percentage)
iii. Utilisation Out Average (in percentage)
iv. Max Per Page
b. IM Table (Top) Interface. In this table you may see 7 info
i. Site name
ii. Utilisation In Max (in percentage)
iii. Utilisation Out Max (in percentage)
iv. Percent errors In Average
v. Percent errors In - Average
vi. Discard Average
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vii. Utilisation In Average (in percentage)

viii. Utilisation In Average (in percentage)
ix. Max Per Page
c. Max Per Page (bold on the above list) is an option to show total list of
site per page. For Example you can choose to view 5/10 sites per
page( as shown in pic below).

5.4 How to Filter the period/duration as requied.

a. From the page, we can change the period duration as required. There are
to option available

i. Option 1 : can choose the period set in PC (Ex : Last 1 hour, Last 4
Hours etc)
ii. Option 2 : Can customized period as required.
Option 1:

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Option 2:

5.5 How to view list sites for each group of Ministry-Agency.

a. Click on the link Group: /My Assigned Groups [change], if want to change
the Ministry and agency group view (ex: MITI-MIDA)

b. Once click on the link, a new window will pop-up.

i. Click on + sign for each Ministry that we required ( Kementerian
Antarabangsa dan Industri)
ii. Than highlight on the Ministry-Agency name that we wan to view
(ex: MITI-MIDA) and Click OK.

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5.6 How to view the Utilisation and information of the sites.

a. Click on the site name at the Top Interface Utilisation In & Out table

b. Once click, a new window will open, we can see a few tab on it. For your
information only 3 tabs a available and usable :
i. Details Tab, Interface Health and Custom View Infrastructure
Management

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c. On the Details Tab it will show the site information of :

ii. Site name, Interface & Speed.

d. Interface Health Tab. Under the tab, there are a few graph available (as
shown in the pic). To view the graph click on the down arrow (
expand the graph view(as shown)

) to

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e. Custom View Infrastructure Management. Under this tab, data(graph)

available are on:
i. IM Trend Chart (Interface Component) Interface, and;
ii. Utilisation In / Out (95th Percentile) Interface
iii. Utilisation In / Out (Maximum) Interface
iv. Other table may ignore (will be remove)

5.7 To view detail on sites. Click on the site name

5.8 After click, new page will open. There are a few Tab available (Used Tab Details, System Health, Interface Health, Top Interface Utilization & Custom View
Infrastucture management)
a. Details Tab info available
i. Device IP, Device info (name, Description)

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b. System Health Info available

i. Average CPU utilization, Memory Utilization and Interface
Utilization info

c. Interface Health - Available info :

i. Interface utilization In / out Average infor for that device during that
period(Last 4 Hours)
ii. Interface Speed

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d. Top Interface Utilization Available info:

i. It will show the top interface Utilisation graph for that device during
that period(Last 4 Hours)

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e. Custom View Infrastucture management available Info :

i. IM Trend Chart (Device) Interface
1. 95th Percentile
2. Utilisation In/Out - Maximum

5.9 Other Option :

a. To refresh the data received automatically, we need to on the Auto
Refresh option (Top righ) on the page.

b. Print Option to print the data/graph of the page just click the Print option
beside the Auto Refresh option.
5.10
Multiple Interface option . Click on the Dashboard and choose Multiple
Interface option

i. Once click Multiple Interface option, New window will appeared. To

option table that available to be view are :
1. MultiTrend Interface Utilisation (Trend) Utilization by
Percentage In Decending
i) It will show utilization (In only) graph for each site in
one(1) graph.

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2. MultiTrend Interface Utilisation (Trend) Utilization by

Percentage In & Out Decending
i) It will show utilization(In & Out) graph for each site
under the Ministry Agency

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