MakeMyTrip Inc. is an Indian online travel company, founded by Deep Kalra in 2000.

Headquartered in Gurgaon, Haryana, the company provides online travel services including
flight tickets, domestic and international holiday packages, hotel reservations, rail and bus
tickets. In 2011 and 2012, MakeMyTrip made strategic acquisitions in pursuit of growth
through new channels and markets in Southeast Asia. Recently, it launched Travel Apps for
mobile devices.[1] The company has been consistently recognised as one of India's best travel
portals.[2] In addition to a full-service online portal, the company also operates through 59
retail stores[3] across 37 cities in India along with international offices in New York City and
Sydney.

Contents
[hide]

1 History
2 Mergers and acquisitions
3 Products and services
4 Work culture
5 Awards and recognition
6 Leadership team
7 Board of directors and investors
8 References
9 External links

History[edit]
MakeMyTrip was founded by Deep Kalra, an alumnus of Indian Institute of Management
Ahmedabad.[4] Prior to setting up MakeMyTrip, Deep had worked with GE Capital as vice
president of business development (retail), as well as serving stints with ABN AMRO
Bank and AMF Bowling.
MakeMyTrip was launched in the US market[5] in 2000 to cater to the overseas Indian
community for their US-to-India travel needs. The founding team consisted of Deep Kalra,
Keyur Joshi[6] (Co-Founder & Chief Commercial Officer), Rajesh Magow [7]( Co-Founder & CEO India, formerly Chief Operating Officer & Chief Financial Officer) and Sachin Bhatia (ex-Chief
Marketing Officer). After serving a long tenure of 10 years, since the company's inception,

Sachin Bhatia[8] quit MakeMyTrip as an active member and decided to work as an

independent advisor and a prime shareholder in the company.
With the success of IRCTC (Indian Railways Catering and Tourism Corporation)'s online
business model which enabled the Indian traveller to purchase railway tickets [9] on the
Internet, things started to look brighter for the travel market in India. This was also the time
when Low-Cost Carriers entered the Indian Aviation space. MakeMyTrip started its Indian
operations in September 2005,[10] offering online flight tickets to Indian travellers. To broaden
it's travel portfolio, the company also started to focus on non-air businesses like holiday
packages and hotel bookings. On 13 August 2010, MakeMyTrip was listed on the
NASDAQ[11] and went public, making a debut in the US market. Trade Analysts believed that
this was an encouraging sign for both the investors and other Indian firms.
In 2011, the company strengthened focus on the mobile route by creating several travelrelated Apps[12] for all types of mobile devices (smartphones and basic cellphones). In the
same year, MakeMyTrip also made three acquisitions,[13] namely, Luxury Tours and Travel
Private Limited (Singapore), Le Travenues Technology Private Limited (Gurgaon, India) and My
Guest House Accommodation (New Delhi, India). MakeMyTrip's other acquisitions include
travel operators like ITC Group and Hotel Travel Group to enter new markets in the South-East
Asian region in the year 2012.
Rajesh Magow was appointed as CEO - India in August 2013.

Mergers and acquisitions[edit]

Number

Acquisition /
Investment Date

9 May 2011

August 2011

November 2011

My Guest House
Accommodation

November 2012

ITC Group

November 2012

Hotel Travel Group (HT

Group)

February 2014

easytobook.com (ETB)

Company
Luxury Tours and Travel
Private Limited
Le Travenues Technology
Private Limited which owns
Ixigo.com

Business

Country

Travel Agency Singapore

Online travel
meta search
Gurgaon, India
engine
Budget
Lodging/Hotel New Delhi, India
Operator
Tour Operator Thailand
Thailand,
Travel Firm
Singapore and
Malaysia
Online Hotel
Amsterdam
Operator

Ref(s
)
[14]

[15]

[16]

[17]

[18]

[19]

Products and services[edit]

Flights - MakeMyTrip provides flight tickets for travel in all major domestic, international as
well as low-cost carriers operating in India. It caters to travellers for both domestic and
international travel from India. Apart from this, it caters to inbound travel to India from
countries like US, Canada, Singapore and UAE.
Rail and Bus tickets - MakeMyTrip sells online rail tickets to its customers offering features

like return tickets with single payment option, flexi-search and automatic alerts and updates
on the availability of tickets. It also offers bus tickets across different categories like Volvo, Air
Conditioned, Non Air Conditioned, Deluxe, Semi-Deluxe and Sleeper vehicles.
Cab Service - MakeMyTrip introduced car hire services on its Indian website in May 2010. It
currently provides car hire services in conjunction with holiday package bookings.
Hotels and Packages (Holidays) - The company offers hotel reservations in India and
international cities alike. There are over 13,000 hotels and guesthouses in India that can be
searched and compared online on the MakeMyTrip website. The hotels range from luxury to
budget accommodations. In November 2012, MakeMyTrip acquired My Guest House
Accommodation to increase the overall inventory for budget rooms and service apartments.
MakeMyTrip also offers a wide selection of hotels outside India. Through the acquisition of
easytobook.com, MakeMyTrip now offers access to more than 184,000 hotels outside India.
MakeMyTrip also offers group and customised holiday packages for popular domestic and
international destinations.
Mobile Solutions - In 2012, MakeMyTrip launched travel mobile applications (Apps)
for iPhone, Android, and BlackBerry devices. The app offers services like flight and bus
bookings, hotel reservations and holiday packages. It also caters to other post-purchase
requirements like generating e-tickets, making cancellations, tracking status of refunds and
other travel alerts. The travel itineraries available on the Apps can be shared on Facebook and
Twitter.

Work culture[edit]
The company has been consistently ranked among the Top 10 "Great Places to Work for in
India" by the Great Place to Work (GPTW) Institute and the The Economic Times, for four
years in a row (2010 to 2013).[20]

Awards and recognition[edit]

Number

Year

Name of the Award

1
2

2014, 2013 Best Travel Portal India

2014, 2013 e-tailer of the Year

2014, 2013 Favourite Online Travel Agent

2013, 2012 Best Travel Portal

2013

2013

2013

Best Travel portal (India)

Awarded by
World Travel Awards
ET Retail Awards
Conde Nast Traveller Readers' Travel
Award
Outlook Traveller Reader's Choice
Travel Awards
Travel & Leisure South Asia Readers
Choice Awards

Most Innovative B2C Company

Travel Innovation Summit by
creating consumer friendly
PhocusWright
technologies
Website of the Year
Ascendas

Ref(s
)
[21]
[22]

[23]

[24]

10
11
12

2013
2013,
2012,
2011, 2010
2013, 2012
2013, 2009
2012

13

2012

14

2012

Industry Architecture Shift

15

2012

Best Travel Innovator

16

2012

17
18

2012
2012

19

2012

20
21

2011
2011

22

2010

23

2009

24

2009

25

2008

26

2008

27

2007

Crisil Emerging India Awards

ICICI

Ten Best Companies to Work

For in India

Great Place to Work Institute

[25]

Lonely Planet Travel Award

CNBC Awaaz Travel Award
Star Retailer Awards

[26]

Eyefortravel Award

[28]

Best Travel Facilitator (Indian)

Best Travel Portal
e-Retailer of the Year
Best Mobile Strategy and Best
Mobile Solution

Leisure and Travel E-Retailer

Award
Best Online Tour Company
Retailer of the Year
Ranked 1st in Professional
Services category
Best Online Travel Service Firm
Best Domestic Tour Operator
Most Preferred Travel and
Holiday Website
Best Service Provider Company
(tour operators category)
Superbrand
Most-preferred full-service
Online Travel Agency in India
Most-preferred full-service OTA
in India
Best Online Travel Agent (OTA)
Award

Leadership team[edit]
Deep Kalra, Chairman & Group CEO
Rajesh Magow, CEO - India
Keyur Joshi, Chief Commercial Officer
Mohit Kabra, chief financial officer
Sharat Singh, Chief Technology Officer
Mohit Gupta, Chief Business Officer - Holidays
Ritwik Khare, Vice President
Ranjeet Oak, Senior Vice President - Flights

Porter Prize (named after Michael E

Porter)
Travel Distribution World Asia Awards
(Budgie & Travel Awards)

[27]

[29]

[30]

Franchise India e-Retailer Awards

[31]

Safari India National Tourism Award

Franchise India awards
Great Places to Work (GPTW) by The
Economic Times
Times Travel Honours
Times Travel Honours
IMINT Shoppers and Consumer
Insights Awards

[32]

Indian Council of Market Research

[37]

Consumer Superbrands India

User Survey conducted by TravelBiz
Monitor

[38]

[33]
[34]
[35]
[35]
[36]

[39]

TravelBizMonitor
Galileo-Express Travel World

[40]

Pranav Bhasin, Vice President- Mobile

Yuvaraj Srivastava, Senior Vice President- HR

Board of directors and investors[edit]

Deep Kalra, Founder and Group CEO, MakeMy Trip
Rajesh Magow, Co-founder and CEO, India
Keyur Joshi, Co-founder and Chief Commercial Officer
Philip C Wolf, Chairman, PhoCusWright Inc.
Frederic Lalonde, Founder and CEO, Openplaces.org
Vivek N Gour, managing director
Ranodeb Roy, CEO of RV Capital Management Private Limited, Singapore
Aditya Tim Guleri, managing director, Sierra Ventures
Naushad Ally Sohoboo, Cim Global Management Services
Gyaneshwarnath Gowrea, managing director, Multiconsult Limited