Beruflich Dokumente
Kultur Dokumente
4. Every organization has their own secrecy that is not revealed to others. While collecting
data they did not disclose much information for the sake of organizational confidentiality.
5. Since banks personals were very busy they could provide me very little time.
Nature of Business
The principal activities of the bank are providing all kinds of commercial Banking
Services to its customers.
The other activities of the bank are providing of all kinds of Islamic banking services to its
customers.
Legal Status.
Establish
1999
Incorporated
2nd June,1999
Activity Starts
3rd August,1999
Islamic Banking
1st July,2004
September, 2006.
September, 2006.
Authorized Capital
Profit
TK 407 corer
Total Asset
TK 123,385,904,440
Shares
TK 922356286
Paid up Capital
TK 922.36 corer
Reserve Fund
TK 62775000
Number of Employees
1724 Persons
No. of Branches
62
Corporate Vision
Corporate Slogan of EXIM Bank- Together Towards Tomorrow:
EXIM Bank Ltd. as the name implies, is not a new type of bank in some countries on the
global, but is the first of its kind in Bangladesh. It believes in togetherness with its
customers, in its march on the road to growth and progress with services. To achieve the
desired goal, it has intention to pursuit of excellence at all stages with a climate of
continuous improvement. Because it believes, the line of excellence is never ending. It
also believes that its strategic plan and business networking will strengthen its
competitive edge over in rapidly changing competitive environment. Its personalized
quality services to the customers with the trend of constant improvement might be
cornerstone to achieve its operational success.
Corporate Mission
The Bank has chalked out the following corporate objectives in order to ensure smooth
achievement of its goals
To be most caring and customer friendly and service oriented bank.
To create a technology based most efficient banking environment for its customer.
To ensure ethics and transparency at all levels.
To ensure sustainable growth and established full value to the honorable stakeholders and
Above all, to add effective contribution to the national economy
Investment/ Finance:
Corporate Finance
Industrial Finance
Project Finance
Syndicate Investment
Mode of Investment
Bai Murabaha
Bai Muazzal
Quard
Foreign Exchange
Deposit
For 01 months
For 03 months
For 06 months
For 1 year and above
Foreign Currency Deposit
Center Information
Board Bazar SME Service Center.
Center Information
Shetakundo SME Service Center,
Shetakundo, Chittagong.
Introduction
Total Employee
Types of employee
Executive Vice President
Assistant Vice President
Senior Principle Officer
Principle Officer
Executive Officer
Senior Officer
Officer
Management Trainee Officer
Junior Officer
Assistant Officer
Total
Number of
employee
2
9
13
18
15
17
9
2
14
10
109
Source: Branch Document
2009
2010
73
112
Source: Yearly statement of EXIM Bank Limited, Motijheel Branch.
Net Profit (Tk.)
2011
120
This graph representing the total profit of the EXIM Bank Limited (Motijheel Branch).
Total profit increased from 2011 because of the increasing of customers investment,
deposit, foreign trade, employee performance & overall better service and good will in
bank sector.
Achievement
12000000
Introduction
The General Banking department does the most important and basic work of the Banks.
All other departments are linked with this department. It also played a vital role in deposit
mobilization of the branch. EXIM bank provides different type of accounts and special
types of saving scheme under general banking. For proper functioning and excellent
customer service this department is divided into various sections namely as follows:
Saving deposit will be accepted on Mudaraba principal and such deposit bear 0.62
weightage
Account Section
This is very much crucial department for all branch of commercial bank. Records of all
the transactions of every department are kept here as well with other respective branches.
Accounting department verifies all financial amounts and contains of transaction. If any
discrepancy arises regarding any transaction this department report to the concern
department.
Task of Accounts Department
Accounts department is a vital role in commercial banking. In private banking sector
accounts department of EXIM bank of Bangladesh LTD. Performed its task properly. The
activities of accounts section are as followed:
Memorandum of Association
Articles of Association
Copies of Annual Accounts
Copies of the Boards resolution, which contains
a) The name of the persons who have been authorized to operate the bank account on
behalf of the company.
b) The name of the persons who are authorized to execute documents with the bank on
companys behalf.
Societies, Clubs and Associations
In case of these sorts of accounts EXIM Bank Ltd requires the following documents:
Registration Certificate under the Societies Registration Act, 1962
Copies of Memorandum, Articles of Association
Resolution of the Managing Committee.
Power of Attorney to Borrow
Non-government Organization (NGO)
The account opening procedure is same but in exception is that the Registration
Certificate from the Social Welfare Department of Government must be enclosed with the
application.
Profit on deferent deposit
SL No
1.
Nature of deposit
9.75%
b) For 03 months
12.25%
c) For 06 months
12.25%
13.00%
2.
0.00%
3.
6.00%
4.
5.50%
5.
12.00%
6.
Super Savings
12.25%
7.
12.25%
8.
13%
9.
Education Savings
10.50%
10.
10.50%
Mudaraba Term Deposit Account shall be opened for a fixed period varying from 90days, 180
days, and 360 days or above and are payable at a fixed date of maturity.
Mudaraba Term Deposit Accounts can be opened with a minimum deposit of Tk.2, 000/.
Rate of profit
Profit on Mudaraba Term Deposit Account shall be at rates fixed by Head office from time to
time depending on their period of maturity. Deposit of Longer duration naturally earns higher
return at higher weightage. Profit on Mudaraba Term Deposit Account shall be payable at
maturity of the deposits. The customers will have the option of withdrawing profit accumulated at
maturity or on half yearly basis or may leave the profit with the principal.
Deposit
Term
Payable at maturity
Payable amount
6 Years
6 Years
6 Years
Double
Double
Double
Tk.10,000.00
Tk.20,000.00
Tk.40,000.00
6 Years
Double
Tk.100,000.00
100,000/200,000/-
6 Years
Double
Tk.200,000.00
6 Years
Double
Tk.400,000.00
500,000/-
6 Years
5,000/10,000/20,000/50,000/-
Double
Source: Branch Document
Tk.1000,000.00
Amount of deposit(Tk.)
50000
100000
200000
500000
1000000
Monthly
Monthly
Monthly
Terms Installment
Tk.500
5
Installment
Tk.1000
Installment
Tk.2000
Installment
Tk.5000
years
8
Tk.39041
Tk.78082
Tk.156164
Tk.390411
years
10
Tk.74202
Tk.148404
Tk.296809
Tk.742024
years
Tk.105095
Tk.210109
Tk.420380
Tk.1050952
Tk.144461
Tk.288923
Tk.577847
Tk.1444618
12
years
Monthly
Terms
5 years
10 years
Installment
Tk.500
Tk.38518
Tk.110354
Monthly
Monthly
Installment
Installment
Tk.1000
Tk.2000
Tk. 77036
Tk.154072
Tk.220708
Tk.441416
Source: Branch Document
Monthly
Installment
Tk.5000
Tk.385180
Tk.1103540
Under this scheme EXIM Bank has 5, 8, 10, 12 years term deposits but in the case of
IBBL it has only 5& 10 years term deposit. Exim bank payment after maturity of the
DPS is higher than the IBBL DPS.
Lost Cheque
If the customer of the bank lost his check then the customer should maintain the
following procedures to draw a new check.
First of all, the customer needs to do a GD in the local police office.
Then the copy of the GD should be hoard to the bank officer.
The bank officer will check through the GD copy and than issue new check book to the
customer.
Cash Section
The cash section of EXIM Bank Ltd deals with all types of negotiable instruments, cash
and other instruments and treated as a sensitive section of the bank. It includes the vault
that is used as the beyond this limit, the excess cash is then transferred to Bangladesh
Bank. This section performs the following functions:
Cash Receiving
The work of cash receiving counter is examining deposit slips. Depositor uses the
prescribed deposit slip supplied by the bank for deposit cash, check, draft, pay order etc.
In all types of deposits the teller must check the following things.
The slip has been properly filled up.
The title of the account and in its number.
The amount in figure and in words is same.
Instrument signed by the depositor.
Date of the instrument.
After checking all these things the teller will accept cash, check, draft, pay order etc.
against deposit sleep. The teller will place the cash in the cash in drawer according to
denominations. The teller will place signature and affix cash receipt, rubber stamp seal
and record in the cash received register book against the account number. At the end of
this procedure, the cash officer passes the deposit slip to the computer section for posting
purpose and returns the customers copy.
Cash Payment Procedureprecaution
In order to safe guard the position the paying banker has to observe the following
precaution before honoring a cheque:
A check must be looked whether it is an opened or crossed cheque.
The paying officer should see whether the check is drawn on his/her branch.
He must see if the check is post dated or pre dated.
The office must carefully see the apparent tenor of the cheque.
The officer must compare the signature of the cheque with the signature on the specimen
signature card.
The officer must verify the regularity of the endorsement.
The Officer may allow overdue against a check if prior arrangement is done with the bank.
Cash Packing
After the banking hour cash is packed according to the denomination. Notes are counted
and packed in bundles and stamped with initial.
Allocation of Currency
Before starting the Banking hour all tellers give requisition of money through Teller
cash proof sheet. The head Teller writes the number of the packet denomination wise in
Reserve sheet at the end of the day; all the notes remained are recorded in the sheet.
Passing the Cheque / Cancelation of Cheque
After verifying the above mentioned things the officer passes it to the computer
section for more verification. After that it is passed to the cash officer to make payment.
By putting seal the cash officer make it clear to pay. The cash officer gives the cash
amount to the holder and record in the cash paid register.
Dishonor the Cheque
A bank can dishonor a cheque in the following situations:
Insufficient fund.
Payment stopped by drawer.
Alteration required drawer signature.
Effect not clear in the check.
Exceed arrangement in check.
Full cover not received.
Payees endorsement irregular/illegible/required.
Drawer signature different and required.
Cheque is post dated/mutilated /out of date.
Deposit Section
The function of the deposit section is very important. It is fully computerized. The officer
of the deposit section maintains account number of all the customers of the bank. They
are used different code number for different account. By this section a depositor/drawer
can know what the present position of his / her account is. The officer makes posting
three types of transactions such as cash, clearing and Transfer. This section performs the
following tasks:
Post all kind of transactions.
Provide on demand report.
Check maintenance.
Preparation of day transaction position.
Preparation of closing monthly transaction
Remittance Section
Banks have a wide network of branches all over the country and offer various kinds of
remittance facilities to the public. The remittance section can be divided into two parts.
One is local and another is foreign remittance.
Local Remittance
The main local instruments used by the EXIM bank of remittance of funds are :
Telegraphic Transfer (TT)
Payment order (PO)
Demand draft (DD)
Online
Commercial banks in Bangladesh offer the facilities of transferring funds, from one place
to another, to their customer as well as to the general public. Such transfer of funds can
be affected either trough demand draft or telegraphic transfer or mail transfer. The
aforesaid methods of remitting money from one place to another within the country are
known as in land remittance.
His full name and address should be written on the application. Bank should recover
commission of pay order from the purchaser.
A Pay Order is divided into three parts. The actual Pay Order, the second counter foil to be
return by the payee and the first counter foil to be return by the payee and the first
counter foil to be retained by issuing branch as record.
Payment Order Charges
Total Amount of PO
Vat
Up to 10000
Tk. 4
Tk.25
Tk.9
Tk.60
Commission
120
iv) Online
Online bunking is the practice of making bank transactions or paying bills via the
Internet. Online banking allows us to make deposits, withdrawals and pay bills all with
the click of a mouse. It doesnt get much more convenient than that.
EXIM Bank provides online banking services to their customers balance transfer from
one branch to another branch, checking their account balance, provide account statement.
One can get the facilities by EXIM Bank pay only 1k. 100 per month.
Foreign Remittance
This bank is authorized dealer to deal in foreign exchange business. As an authorized
dealer, a bank must provide some services to the clients regarding foreign exchange and
this department provides these services.
The basic function of this department are outward and inward remittance of foreign
exchange from one count to another country. In the process of providing this remittance
service, it sells and buys foreign currency. The conversion of one currency into another
take places at an agreed rate of exchange, which the hanker quotes, one for buying and
another for selling. In such transactions the foreign currencies are like any other
commodities offered for sales and purchase, the cost of (convention value) being paid by
the buyer in home currency, the legal tender.
Outward remittance covers sales of foreign currency through issuing foreign T.T. Drafts,
Travelers Check etc. as well as sell of foreign exchange under L/C and against import
bills retired.
Collection of bills, which are beyond the clearing range and collected through OBC
mechanism.
Procedure for Outward Bills for Collection:
signature of the account holder personally or to his duly authorized representative against
proper acknowledgment.
I issue more than 50 or 60 cheque to the customer. Its not so easy to issue a cheque book.
Have to find out here the demanded cheque and then have to record it. And finally give
the cheque book to the customer and customer signature in the cheque discount file.
Verify signature in different issue was one of my learnings from the Bank.
I learned the process to renew MTDR account at the Bank.
I experienced the formalities to issue a Pay Order.
I learned the procedures to issue Demand Draft.
I learned how to issue check book.
Finally, I learned how to prepare an internship report.
Learned about the office environment.
All this above learning point will be helpful for my future. Those will be helpful for my
career. As I have learned many things I can use them on my future to improve my
position to run faster on job market.
Strength
The strength that can be find out from the SWOT analysis that are bellow
EXIM Bank Limited, Mhotijeel Branch has already established a favorable reputation in
the banking industry of the country. It is one of the leading private sector commercial
banks in Bangladesh. The bank has already shown a tremendous growth in the profits and
deposits sector.
EXIM Bank Limited, Mhotijeel Branch has provided its banking service with a
top leadership and management position.
EXIM Bank Limited, Mhotijeel Branch has already achieved a high growth rate.
The number of deposits and the loans and advances are also increasing rapidly.
EXIM Bank Limited, Mhotijeel Branch has an interactive corporate culture. The
working environment is very friendly, interactive and formal. And there are no
hidden barriers or boundaries while communicate between the superior and the
employees. This corporate culture provides as a great motivation factor among the
employees.
EXIM Bank Limited, Mhotijeel Branch has the reputation of being the provider of
good quality services to its customers.
The major strength of the bank is the Board of Directors of EXIM Bank Limited,
Mhotijeel Branch has they themselves a large financial based and they inves a lot
of capital to the bank and their endeavor.
Weakness
The weaknees that I identified that are bellow
The bank location is not on a suitable place and the bank has no ATM (automatic
teller machine) and credit card.The bank failed to provide a strong quality
recruitment policy in the lower and some mid leve position.
The poor quality has become a major problem for the bank. The quality of the
service at Exim Bank Limited, Mhotijeel Branch is better than the local private
bank. But the branch has to compete wiyh the Multinational Banks located here.
Some of the job in EXIM Bank Limited, Mhotijeel Branch has no growth or
advancement path. So lack of motivation exists in persons filling those positions.
This is a weakness of the Bank that it is having group of unsatisfied employees.
Opportunity
The opportunity that are available for EXIM bank to explore it self are given bellow
In order to reduce the business risk, EXIM Bank Limited, Mhotijeel Branch has
to expand their business portfolio. The management can consider options of
starting merchant banking or diversify into leasing and insurance sector.
A large number of private banks coming into the market in the recent time. In this
competitive environment EXIM Bank Limited, Mhotijeel Branch must expand
its product line to enhance its sustainable competitive advantage. In that product
line, they can introduce the ATM to compete with the local and the foreign bank.
They can introduce credit card and Debit card system for their potential customer.
Opportunity in the retail banking lies the fact that the countrys increased
population is gradually learning to adopt consumer finance. The bulk of our
population is middle class. Different types of retail leading products have a great
appeal to this class. So a wide variety of retail lending products has very large and
easy pregnable market.
Threats
The availability of threats for EXIM bank in the market are bellow
All sustain multinational banks and upcoming foreign, private banks pose
enormous threats to EXIM Bank Limited, Mhotijeel Branch.
The default risks of all terms of loan have to be minimized in order to sustain in
the financial market because the default risks lead the organization toward
bankruptcy. EXIM Bank Limited, Mhotijeel Branch will have to remain
vigilant about this problem so that proactive strategies are taken to minimize this
problem.
The low compensation package of the employees from the mid level to lower
level position threats the employee motivation. As a result good quality
employees leave the organization and it effects the organization as a whole.
So these are all about the SWOT analysis of EXIM bank. Here Strength and Weekness
are internal. And on the other hand Opportunity and Threat are external.
Conclusion
From the practical implementation of customer dealing procedure during the whole
period of my practical orientation in EXIM Bank Ltd., I have reached a firm and
concrete conclusion in a very confident way. Performance of EXIM Bank Ltd. during
the last five years has proved that with strong desire and will power one can achieve
whatever target he may have. The bank has succeeded in achieving more customer than
many other competitors.
In my study I have found that EXIM Bank Ltd. has reached this position by its excellent
customers service, commitment, peoples love and dedicated human resources. EXIM
Bank Ltd. has shown its supremacy in all kinds of banking operations in our country.
Bank is the largest organization of mobilizing surplus domestic savings. Attractive
Savings Schemes are offered by EXIM Bank Ltd., Mhotijheel Branch like MSS, MSD,
MTDR, MSTD etc. Schemes are designed concentrating in different purposes to help the
fixed income group people to help in need. Branch-Officials are also whole-hearted and
dedicated to serve their customer with utmost care. The officials follow the policy very
strictly. They are choosy and conservative in sanctioning loan. The proposal is thoroughly
scrutinized by the loan sanctioning authority. The total function of the investmeent
division is monitored periodically EXIM Bank Ltd., Mhotijheel Branch always tries to
increase foreign exchange through import, export and remittance. This bank always
conceives amicable behavior with exporters and helps them in their business activities as
a trustee friend. It encourage importer to import goods in legal procedure and provide
financial assistance for doing business smoothly.
EXIM Bank Ltd., Mhotijheel branch is going well. Though there are some drawbacks in
implementing the different tasks manually, it can be overcome through the involvement
of more experts in decision making process and utilizing the tools to judge integrity of
the customers. Finally it can be argued that through the results achieved so far are not
satisfactory, why not the bank using a modern scientific technique for enhanching its
strength and there lies the opportunities to make it more effective in the future for their
own benefit.
7.2 Recomendation
The bank is actually service organization. The main objectives of the world famous and
successful banking organizations are to making of profit through addressing the clients
time to time with new pieces of service instruments. Here in below I have mentioned
some recommendation:
Now a day the world is going very fast. Now most of the bank provide online services,
although EXIM bank ltd, Mhotijeel branch also provide but in some limited area. So that
they can take more initiative about that.
In the total banking system it is necessary to implement modem banking process instead
of traditional system. It should be more computerized & they should provide ATM card
facilities to their customers.
Customers who failed to give reference for opening an account bank should flexible in
that case.
EXIM bank ltd, Mhotijeel branch should appoint customer service officer in all branches
so that customer can get information easily which the customer want.
EXIM bank ltd, Mhotijeel branch should print ID for their officer for better identification
of the people & marketing of the bank also.
EXIM bank ltd, Mhotijeel branch should open more branches in Dhaka city as well as all
prime locations of Bangladesh & improve its service quality too; otherwise it will fall
back of other private commercial bank.
EXIM Bank is one of the third generation banks in Bangladesh. And they are doing well
also. But it has some draw back. I strongly believe that the banking services marketing
are different from goods marketing in a significant way. So that, it can improves totally
different strategy and tactics. The bank wholly converted in to Islamic banking system
during the year 2004, so there is scope to promote this new banking system, by making
people aware of these new banking phenomena