26-27 November 2014, Armada PJ

*Checkout the latest dates and training venues on http://www.itrainingexpert.com/course-calender.asp

WHY ATTEND THIS COURSE?

YES-There is a BETTER and FASTER way to collect your money!
We have developed Debt Recovery and Credit Management's
live seminars because professionals like you have asked for
training that would help sort out all of the important issues
that your business confronts on a daily basis. These hands on
practical workshops are filled with invaluable tips, how to
information and dos and donts.
This intensive learning session covers everything you need to
know comprehensively.
In this seminar, you will be equipped with the tools,
techniques and professional skills needed to collect
commercial accounts more effectively and by design, rather
than by default without losing the customer or client while
building a lasting customer relationship and opportunity for
future sales.
If any part of your job involves collecting outstanding
receivables and/or managing people who perform this
business critical asset management function, you must
attend this collection seminar to sharpen your skills and
achieve your receivable cash flow goals.
Delegates will learn to apply stress management techniques
, as well as listening and communication skills needed to
remain motivated, in control and show confidence during
the collection process while professionally collecting more
past due accounts receivables faster and more effectively.

Cash flow management is so important in managing the health

of a running business. With the implementation of GST by 2015
for Malaysia, it is even more critical to tighten the credit
management and debt recovery policies in your business.
In this workshop, you will hear and learn from the experienced
facilitator who would be sharing his 30 years of practical
experience in credit management and MILLION DOLLAR DEBT
RECOVERY experience. This is a MUST investment for all
business!
WHAT IS IN FOR YOU IN ATTENDING THIS COURSE?
By the end of this course you will be able to:

Realise the impact of sound credit management

techniques.
Understand the importance good credit
management practice from top management and all
aspects of the business.
Review your organisations credit policy and identify
areas for improvement.
Manage Problematic Debts
Profile your Customers
Recover debt recovery in practical approaches
Understand Legal Debt Recovery Strategies
Initiate Legal Actions
Avoid Futile Effort in Recovery
Review Legal Case Studies

ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN)

Admin HQ: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com

WHO SHOULD ATTEND

Entrepreneurs, Bankers, Accountants, Business and Finance
Managers, Marketing Managers, Collection professionals,
customer service managers, Small Medium business owners,
Sales people, Finance Executives, Supervisors, Managers,
Credit Analysts, Credit Controller, Bookkeepers and Recovery
Officers.
COURSE OUTLINE ( 2 DAYS)
PROGRAMME OUTLINE
Day 1:
Sharing Real-Life of Problematic Debt Experiences

Role play and reverse role play on current

difficult and sticky debt situations
Negotiating for Debt Recovery
Soft Negotiation
Hard Negotiation
Principles Negotiation
Successful Negotiation
Profiling Your Debtors
Handling Complaints & Difficult Customers
Focus on Large Customer
Visit your Debtor
Evaluating Credit and Monitoring

Importance of Credit Evaluation and Monitoring

Criteria For Approval Or Rejection

Setting the Credit Limit

Monitoring Customer Account

Group exercises
Day 2
Exploring Recoveries techniques
External Outsourcing To Collection Agencies
When and why to outsource debts to collection
agency
Outsourcing Cost
Internal Outsourcing to Staff

Why should outsource to staff and when not to

outsource to staff
Going into Legal Procedure

What To Do Before Litigation

Contents for the Letter Of Demand

Factors To Consider Before Suing

Preparation For Suing

Preparation For Trial

Enforcement Of Judgments

Developing Good Qualities of An Effective Collector

Identify the qualities of an effective

collector and rank them

Role play and reverse play on your

attributes as effective Collector
Case Studies and Group Discussion

Case Study 1 (Negotiation Skills)

Case Study 2 (Credit Evaluation)

Case Study 3 (Handling Difficulty Debtor)

Case Study 4 (Effective Collector)

Case Study 5 (Dealing with Non Performing

Loan borrowers)

Case Study 6 (Detecting early warning signs)

Case Study 7 (Government Accounts)

INVESTMENT
Individual: RM 2590.00 per pax | USD 880 per pax
Early bird: RM 1990.00 per pax | USD 680 per pax (Payment
must be made 14 days before the course commence)
Group discount: RM 1890.00 per pax | USD 640 for a minimum
of 3 participants register together.
(Fee inclusive of Refreshment, Training Materials and Resources,
Certificate of Completion)
COURSE EXPERT
Dr WC, Liew
Chartered Accountant
PhD International Finance (US)
MBA (Singapore)

Dr Liew is a fellow member of the Chartered

Institute of Management Accountants, UK and is a Chartered
Accountant by profession. He has a Asia Pacific Executive MBA
(for senior executives) from the National University of
Singapore and a PhD in international finance with Rushmore
University of USA.
Dr Liew has been appointed as the Chief Financial Controller
for several private sector companies, ranging from family-run
businesses to professionally managed multi-national
corporations in South Asia and the ASEAN region.
Dr Liew brings to you more than 30 years working experience
in senior financial and operational management positions
spearheading the profitability and growth of companies.
He has worked for the MBF Finance and its related group of
companies over the 10 years before moving on to hold leading
positions in Indonesia and Sri Lanka.

ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN)

Admin HQ: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com

He is now actively involved in speaking and training in

Malaysia, Singapore and the Asia Pacific region.

me in the collection process. Really nice to hear from you again

and following up on my collection position."
Alynn Tan, Credit Control Officer

WHO HAVE ATTEND DR LIEW'S LIVE TRAININGS

Dr Liew had conducted various seminars for corporate
clientele including Association of Credit Management
Malaysia, Chartered Institute of Management Accountants,
Malaysia Institute of Management, Malaysia Institute of
Accountants, Institute of Bank-Bank Malaysia, Nestle, IQPC
Worldwide Pte Ltd , Singapore, Lexis Nexis, Proton Edar
Malaysia , Brunei Investment Agency, Small Medium Industries
Development Corporation , Ministry of Development, Brunei ,
BICPA Asean Management, Brunei, Risda Group Of
Companies, Sales & Marketing Training Forum in Sri Lanka,
Giant Retail Sdn Bhd, Telekom Brunei & Ministry of Foreign
Affairs, Malaysia, Sabah Electricity Sdn Bhd, Bank Islam Brunei
Darussalam. Continental Tyres, Sime Darby Bhd ,Sony Malaysia
Sdn Bhd , Perodua Sdn Bhd & Credit Guarantee Corporation
(M) Bhd; Fujixerox, UDA Holdings, SPNB, Diners Club, Elk Desa
Capital Bhd, Antah Schindler, UCSI and Ministry of Finance
(MOF, Malaysia).
He specialised in Credit management and debt recovery and
provides management consultancy and training specialising in
Fast closing monthly, leadership, Strategic Planning, KPI,
Balance Score card, budgeting, accounting, finance, Cost
reduction, credit management and loan recovery.
To contact Dr Liew, please write to us at
info@iTrainingExpert.com or call +603 8074 9045.
WHAT PAST PARTICIPANTS HAVE TO SAY...

"I realized my credit team is too nice with the customers. It

gives me now the urgency to train the down line on the
importance of customers and its credit exposure. Thank you
Dr Liew for still remembering me. Do keep in touch please."
Herbert Poh, Manager, Proton Edar Sdn Bhd
"After the 2 day workshop on Credit Management and Debt
Recovery, the following improvement are obvious, I set
customer dateline for customers to pay, as the trainer
impressed with the phrase customer always want to pay
Now I have the passion for collection from my customers"
Shafanie, Admin and Customer Relationship Manager, Salihin
Consulting Group
"The clear improvement is the boosting of my confidence in
negotiation with the customers on default payment, knowing
what to ask, how to approach the customers as many role
plays of customer interaction facilitated by Dr Liew really helps

"Before the credit seminar training, I am a very straight

forward person in collection and sometimes customers
cannot take it. After the training, I realize I should be cool and
focus in the collection process. I am practicing them now and
seeing a real change in my attitude towards the customers.
Really thank you to Dr Liew."
Punitha Subramaniam, Head Of Business Support Section,
Johor Port Bhd

"The credit management and collection seminar reinforce my

belief in building strong rapport with customer, help the
customers and even take some risk if necessary to recover the
debt. The skills learnt from the practical training process in
solving and recovery the debts are indeed rewarding and
challenging. Dr Liew, feel free to drop by for a cup of drink and
chat." Woon Tein Khow, Marketing Manager and Credit Head,
Theen Seng Paper Manufacturer Sdn Bhd

"The credit seminar indeed is very beneficial as I am now

cutting down bad cases, do more prevention during
evaluation stage and ask for advance payment. Before that,
we will provide the professional services, bill them and then
chase for collection. Really appreciate the skills and input
from Dr Steven Liew. And also thank you for follow up with
us after the credit and collection training session." Lim Kai
Siang, Lim Kai Siang and Co, Chartered Accountant
"After the credit and collection seminar, Now I have the pretty
good picture of guiding my credit staffs in the monitoring
and collection process. Today, my Account Receiver (AR) is in
a pretty good shape."
Tan Kok Leong, Finance Manager, Omni Precision Sdn Bhd

"The greatest improvement after the 2 day credit and

collection workshop by Dr Steven Liew is implementation of
outsourcing to collection agency. What very effective and the
bad cases have improved tremendously. The human touch,
negotiates skills learnt , review and monitor accounts are
really put to good use." Jumarin Ismail, Senior Internal
Auditor, Technology Park Malaysia Corporation Sdn Bhd

ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN)

Admin HQ: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com

TRAINING REGISTRATION FORM (PUBLIC PROGRAM)

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For enquiry, please contact us at +603 8074 9056

ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN)

Admin HQ: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com

INVOICE, REGISTRATION, CANCELLATION, PAYMENTS, DISCOUNT, AND REFUND POLICIES

PAYMENT AGREEMENT
1. The organiser shall confirm all registrations latest by one (1) week before the commencement of the
2. To join, please complete this Registration Form and return to us via FAX NO. +603-8082 4164, send a signed
scanned copy to info@itrainingexpert.com or register online. Reservation or Registration by Telephone WILL
NOT BE ACCEPTED.
3. A pro-forma invoice will be emailed to you upon acceptance of the Registration Form.
Payment is required within 14 days upon receipt of the invoice. All payment must be before to the training date.
Confirmation letter will be issued to participants once payments have been received. All payments must be
banked into the organisers bank account and email or fax payment slip as proof of payment.
4. Payment MUST BE DONE prior to the events commencement otherwise the registrant can be refused entry.
5. For late payment, we will start charging a 10% interest for payment not received 7 days after the completion of
the program.
6. Please make cheque payable to: "ITRAININGEXPERT GLOBAL PLT" and bank in to CIMB Bank Berhad
7. Account No: 800 356 1683. Swift code: CIBBMYKL. Email or fax the payment slip back to us for confirmation.
8. The course offered is SBL claimable under Human Resources Development Fund (Malaysia).
CANCELLATION POLICY
1. The organiser shall confirm all registrations latest by one (1) week before the commencement of the course.
2. Once a registration is confirmed, NO CANCELLATION IS ALLOWED. If the registered delegate is unable to attend,
a substitute is allowed. A registration cancelled on the week of confirmation will be charged the full training fee.
3. All cancellations will incur a 20 per cent administration fee.
4. Cancellations made less than seven working days before the training event will not be eligible for a refund.
5. For cancellation in writing (letter/email) in more than 14 days prior to the training we will prepare a full refund.
6. If you cannot attend an event, you can nominate a substitute at any time without payment of an administration
fee.
7. In case of registrations that have been paid in advance, no refunds or credits will be given for registrations
cancelled on the week of confirmation or for no-shows. A substitute may be sent.
8. A full (100%) refund may be granted if the course is cancelled by the organiser. The organiser reserves the right to
postpone or cancel any course and/or change instructors at any time.
PROGRAM POLICY
Please note that consultant and topics are confirmed at the time of publishing. However, should circumstances
beyond the control of the organizer may occur, we reserve the right to alter or modify the advertised speakers/ topics/
dates if necessary.
DATA PROTECTION
Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709).
ORGANIZERS RIGHT TO CANCEL OR RESCHEDULE
We reserve the right to cancel or reschedule any program or course. In the event that, the organizer cancels a program
or course, a full refund of the amount paid for the program or course will be issued or applied as a credit toward a
rescheduled program or course.
We cannot and do not assume responsibility for any other costs (i.e. non-refundable airline tickets or hotel
reservations) or damages (including consequential, exemplary, incidental, or tort damages) or for any lost profits
resulting from the rescheduling or cancelling a program or course.
Email to info@itrainingexpert.com with any questions or concerns.

ITRAININGEXPERT GLOBAL PLT (LLP 0000201- LGN)

Admin HQ: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
Website: www.iTrainingExpert.com