Let It Go, Free Yourself for Emotional Upheavals

19-20 March 2015 | 11-12 June 2015, 2-3 November 2015, Armada Petaling Jaya
*Checkout the latest dates and training venues on http://www.itrainingexpert.com/course-calender.asp

OVERVIEW

LEARNING OUTCOME

Anger is a normal, healthy emotion but can quickly

become unhealthy and detrimental if not understood
and controlled. With this Anger Management designed
by iTrainingExpert helps you hands-on on managing
ones anger becomes easier and leads to less stress and
improved personal and work relationships.
If nothing on this earth is certain, except death and
taxes, then why do we are we still affected by 'anger'
in all forms in our lives?
No doubt, there's benefits of having highly strungemotions at times, but if 'anger' is constantly pounding
you like a predator chasing its prey mercilessly, it can
be an incredibly damaging force; costing us their jobs,
personal relationships, and even their lives when it gets
out of hand. However, since everyone experiences
anger, it is important to have constructive approaches
to manage it effectively.
WHO SHOULD ATTEND
This course is suitable for people whose work involve a
lot of communication with others.

By the end of the course, delegates will learn to:

understand themselves and emotions better
discover the root cause of anger and be aware of
the triggers for negative emotions
realise that the negative emotion is just a
manageable 'temporary state'
manage anger and other negative emotions
before they go uncontrollable
control the situation or people who are
experiencing 'anger'
maintain calm and contain professional service
with unreasonable customers
deal with self-inflicted anger
flush and get rid of the toxic emotions bottled up
in our bodies
relax and react differently to cope with anger
when it arises in future
DURATION
2 days; 9.00am 5.00pm

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Corporate Admin Headquarters: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com

COURSE OUTLINE (2 days)

Module 1 Communication Skills; Angry people are
often unable to communicate well because of the flare
up emotions
Using Verbal and Body Language to deescalate
the feelings of anger and rage.
Reframing content and context that enable us to
control our angry feelings and blood pressure.
Module 2 Becoming Curious; Irritated people often
lose their sound judgment and turn condemning

Distinguishing curiosity vs judgment/anger

Face to face with bad-name calling abuse
See negative grouping in a different light
Discover Assumptions are illusions,
Replace I know what youre feeling-thinking
with Meta-questions where The answers lie in
the Questions."

Module 3Heart over Head; Generating New

Behaviour
Looking through the glass - emotions vs logical
thinking
Why our behaviour produces the very opposite
outcome we desire
The power of subconscious mind and how you
can change your reactions in an instant second
Look for a match desired outcome with actual
outcome.
Modul4 4 Digging the Roots of The Negative
Feelings; Angry people are often unaware of their
feelings underneath their anger
Searching for the first event that instigate your
anger
Disassociate yourself from respond to 'anger'
React in ways that deescalate our anger
Module 5 Consequences of Anger; For those are
highly strung can destroy a village rather than build it
up
Assessing 'anger' as neutral
Checking our anger thermometer - expressing

anger that either escalates or deescalates our

anger.
Use solid and simple anger management tools to
move into the deeper aspects of anger
Using this emotion to building relationship rather
than destroy them
Empower Yourself

Module 6 Freedom from the Need to Control ; Angry

people are often obsessed with a need to control the
outcome
How to loosen the grip of the 'problems' or
'conflicts'
Managing your "expectation to results" and
attachment to outcome in solving personal
conflict in life.
Let go of "outcome" without compromising ones
integrity, values or performance
Liberate from the bondage of 'ego' and 'control
freak'
Free yourself from negative emotions that affects
your health and experience better relationships
with others
METHODOLOGY
This is an experiential training which integrates
learning through videos, role plays, presentations,
activities, business games, case studies,
presentations, group discussions and reflection.
COURSE LEADER
M VINCE TAY, Certified Professional Trainer &
Executive Coach
With a passion to enrich the lives of others, Vince
decided to become a trainer and coach after
discovering the power of experiential training
more than 26 years ago. Since then, he has helped
his clients to find their own merits and enrich their
personal lives as well as those around them.
Constantly seeking to show others how to be more
self-aware and get more out of life, he has made
training and coaching his life ambition.

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Corporate Admin Headquarters: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com

Applying his knowledge and experience from a

variety of industries including construction(as CEO),
project management, general trading, shares and
options trading, unit trusts and real estate, Vince is
able to connect with individuals from all walks of
life.
In his desire to develop his training skills, he had
undertaken a variety of programs including Born To
Be Free by IHK (Institute of Hard Knocks),
Leadership Program (AsiaWorks Training), Memory
Techniques, Born Rich (Robert Proctor),
Metaphysics, Master Class Train The Trainer (Result
Asia), Hypnosis & NLP Practitioner and MIM
Certified Professional Trainer, approved by the
Human Resources Development Fund (HRDF).
Vince is very active in Toastmasters (a public
speaking club ) and won the humorous contest
twice consecutively at club level. His creativity
coupled with his sense of humour, versatility and
passion to make a difference in the lives of others
have compelled him to become a Trainer and Coach
and work towards building a world where people
live to contribute their best.
People benefited from his programs are from
organizations like :- TNT, OSK Investment bank,
CIMB Tech banking, Kenanga Investment Banking
Bhd , Philips Lumileds, Dell, Maybank Investment
Banking, GTC Associates, Alcatel-Lucent Malaysia
S/B , Intel , BH Insurance, ASPAC, Suruhanjaya
Syarikat Malaysia (Companies Commission of
malaysia,), UMW heavy equipments, OSC courier
MNP properties S/B , F&N Dairies (Premier Milk),
Asea Brown Broveri (ABB), DHL Exel Supply Chain,
Allianz Insurance, Diagraph Corporation and Kuwait
Finance House (just to name a few) .
He strongly believes that training should be practical
which is then followed-up with coaching to make
the training sessions more effective. Today, being a

trainer and coach allows him to share a different

perspective of the world with others and to connect
with them at a very personal level.
INVESTMENT
Normal price:
RM 2590.00 | US 950.00 per
delegate
*Early Bird Price:
RM *1990.00 | US 750.00 per
delegate(Payment must be made 14 days before the
course commence)
Group Registration: RM 1890.00 | US 700.00 per
delegate for a minimum of 3 participants register
together.
(*Fee inclusive of Buffet Lunch, Refreshment,
Training Materials Certificate of Achievement)
*Effective 1 April 2015, a 6% GST charge is applicable.
REGISTRATION
Download Registration from:
http://www.itrainingexpert.com/Registration-Form/

Registration Online:
http://itrainingexpert.com/course/25/Managing-Emotion,-Conflict-andChange.html

This training programme is SBL Claimable *Subject

to PSMB conditions.
We Are An Approved Training Provider Under SBL
Scheme With Pembangunan Sumber Manusia
Berhad, Malaysia. (PSMB/HRDF).
1. All registrations MUST be accompanied within
PAYMENT 14 days after the issuance of invoice or
fully paid before the event.
2. Completed registration form with cheque or
telegraphic transfer should be made in favor of
"ITRAININGEXPERT GLOBAL PLT".
3. Bank into "CIMB BANK BERHAD"
Account No: 800 356 2428. Swift Code: CIBBMYKL.
Scan & email to info@itrainingexpert.com the bank-in
slip to us.

ITRAININGEXPERT GLOBAL PLT (LLP 0000201-LGN)

Corporate Admin Headquarters: No 9, Jalan BK 8A/2, Bandar Kinrara, 47180 Puchong, Selangor, Malaysia
Tel: +603-8074 9056 |
Fax: +603-8082 4164
Email: info@itrainingexpert.com
| Website: www.iTrainingExpert.com