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Automatically diagnose and fix problems with hardware. (USB) Mice and keyboards
are not detected by the device manager or when they are not working. Find other
automated solutions
What it fixes...
When you install a hardware device, it is not detected
Determine if your audio device is plugged in
Driver updates aren't automatically installed by Windows Update
You receive one of the following errors:
Your <Device Name> is currently disabled or turned off in Windows
Your <Device Name> has a driver problem and needs to be reinstalled
Windows has detected a problem with your <Device Name>, it is not working
properly
There is no driver installed for your <Device Name>
Find other Fix it Solutions...
driver failed or a driver was uninstalled for a given device but was not
replaced/updated. This error prompts you to reevaluate your driver installation and
reinstall the driver if necessary. In most cases, reinstalling the driver will fix the
problem.
Drivers are essential for the normal operation of any hardware device. A driver is
software that provides for the functions and operating procedures for any given
device. Each hardware device has its own unique driver that provides it with the
instructions and resources necessary for completing its array of tasks. Drivers
create compatibility by enabling communication between other hardware devices
and the operating system. Without a driver, a hardware device will not work and
may not even be recognized by Windows. A driver does exactly what the name
suggests, it drives or operates the physical hardware device itself.
It is not unusual for a driver to become corrupted and produce errors like Code 28.
The important thing to keep in mind is that the problem is only software related and
can be corrected. Of course, there are other causes of Code 28 other than a nonpresent or missing driver.
Common Causes of Code 28 Errors
This error message typically only occurs when a device is attempting to
communicate with the operating system but Windows cannot find the driver for the
device. Windows will attempt to load the driver from the location peviously specified
by the device but will be unable to find it. Although, there are other circumstances
which can provoke this error...
Common causes of Code 28 errors...
The driver is not installed.
The driver is missing.
The driver is out-of-date.
The driver is corrupt.
A previous attempt to update the driver failed.
The device is not configured as the default device.
The device is not plugged in correctly or all the way.
The device is damaged.
Code 28 can occur due to any of the above causes, yet the most common cause is
because the driver is missing or simply not installed. The device manager often
reports errors such as Code 28 based on a logical pattern in the behavior of the
driver and/or the device itself. It is not uncommon for errors such as these to occur
but neither is it uncommon for Windows to report the error incorrectly. Fortunately,
the method for troubleshooting and correcting Device Manager errors is
synonymous with all errors that might appear within the Device Manager.
The best action to take when troubleshooting Device Manager errors like Code 28 is
to uninstall and reinstall the driver. In this case, it is likely that uninstallation will not
be necessary as it is possible that there is not a driver installed at all. We have
provided a guide to manually fixing Code 28 errors. Alternatively, continue reading
below to learn how to easily fix the problem with an automated tool.
How to Easily FIX Code 28 Errors
Code 28 errors are nearly always caused by driver problems. Whether it is a
misconfigured driver, a missing driver, or a corrupt driver, it is rather safe to
assume that the problem is driver-related. Unfortunately, it is difficult to determine
exactly which driver may be causing the issue. That is where the use of automated
tools like DriverUpdate come into play.
DriverUpdate is able to scan your computer for out of date or missing device
drivers, and recommend the best possible driver for your system configuration. It
takes the guesswork out of fixing code 28 error messages. Additionally, it ensures
that you only get the correct drivers, which is a big deal since installing an incorrect
driver can result in a crash. DriverUpdate is made by SlimWare Utilities Inc.
( click here to download DriverUpdate ) RECOMMENDED
One can find information on Code 28 Error and other Device Manager error codes in devices
properties dialog box. The information is displayed in the Device Status box.
To access the properties dialog box of a hardware device, perform the following steps:
Expand the hardware device type for which you are getting the error
The information will be displayed in the Device Status box under the General Tab
Applies To
Generally, this error code affects sound cards and USB devices. However, it can also affect other
devices as well.
Solution
In most cases, the error can be resolved by installing the latest driver. To do this, log on to the
manufacturers website, locate the latest driver, and download and install it. Restart your Windows
computer after installing the driver. Alternately, you can use a reliable driver update software to
update your drivers.
Summary
You probably reached this article because Device Manager reported an error code, and you
are not sure how to resolve it. In this article, we will help you find your error code and
suggest what you might try to correct the error.
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Common resolutions
First, try any of the following common resolutions to correct the error:
Error
code
number
Code 3
Error description
Recommended resolution
Code 10
Code 12
Code 14
Code 16
Assign additional
resources to the device
Code 18
Code 19
Code 21
Code 22
Code 24
Code 28
Code 29
Code 31
Code 32
Code 33
Code 34
Code 35
Code 36
Code 37
Code 38
Code 39
Code 40
Code 41
Code 42
Code 43
Code 44
Code 45
Code 46
No resolution required
Code 47
Code 48
Code 49
Code 52
Next step
If these methods does not resolve your problem, unfortunately, you might have to reinstall
Windows. We recommend that you contact the hardware device vendor's technical support
or Microsoft Support for help with this problem.
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References
For more information about device problems in Windows Vista, see Fix problems in which
devices do not work or are not detected in Windows.
For more information about the error codes in Windows 2000, Windows Millennium, Windows
98, and Windows 95, seeExplanation of error codes generated by Device Manager.
For more information about how to troubleshoot device conflicts by using Device Manager,
see Troubleshooting device conflicts with Device Manager.
For more information about how to troubleshoot resource conflicts by using Device Manager,
click the following links:
How to Manage Devices in Windows
How to Troubleshoot Unknown Devices Listed in Device Manager
Description of Device Manager in Windows 2000 and Windows XP
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More information
This section lists the error codes and possible resolutions for the error codes. The error codes
are listed in numeric order.
Code 1
This device is not configured correctly. (Code 1)
Cause
The device has no drivers installed on your computer, or the drivers are configured
incorrectly.
Recommended resolution
Update the driver
In the device's Properties dialog box, click the Driver tab, and then click Update
Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.
If updating the driver does not work, see your hardware documentation for more
information.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in, or may still have the driver files installed from the last time that you set up the
device. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware vendor's website.
Code 3
The driver for this device might be corrupted, or your system may be running low on
memory or other resources. (Code 3)
Recommended resolutions
Close some open applications
If the computer has insufficient memory to run the device, you can close some applications
to make memory available. You can also check memory and system resources, and the
virtual memory settings.
To check memory and system resources, open Task Manager. To do this, press
CTRL+ALT+DELETE, and then click Task Manager.
To check virtual memory settings, open the System Properties dialog box, click
the Advanced tab, and then clickSettings in the Performance area.
Uninstall and reinstall the driver
The device driver may have become corrupted. If the driver is corrupted, uninstall the driver
from Device Manager and scan for new hardware to install the driver again.
1.
In the device's Properties dialog box, click the Driver tab, and then click Uninstall.
Follow the instructions.
2. Restart your computer.
3. Open Device Manager, click Action, and then click Scan for hardware changes.
Follow the instructions.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in, or may still have the driver files installed from the last time that you set up the
device. However, sometimes, it will open the New Hardware Wizard which may ask for the
driver. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware vendor's website.
Install additional RAM
You may have to install additional random access memory (RAM).
Code 10
This device cannot start. (Code 10)
Note If the device has a FailReasonString value in its hardware key, that string is displayed
as the error message. The driver or enumerator puts this registry string value in the error
message.
Recommended resolutions
Update the driver
In the device's Properties dialog box, click the Driver tab, and then click Update
Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in, or may still have the driver files installed from the last time that you set up the
device. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware vendors website.
View the related article in the Microsoft Knowledge Base
For more information about how to fix or troubleshoot Code 10 errors, view Fix: "This device
cannot start" Code 10 error in Device Manager in Windows.
Code 12
This device cannot find enough free resources that it can use. If you want to use this device,
you will need to disable one of the other devices on this system. (Code 12)
Cause
This error can occur if two devices that are installed on your computer have been assigned
the same I/O ports, the same interrupt, or the same Direct Memory Access channel (either
by the BIOS, the operating system, or both). This error message can also appear if the BIOS
did not allocate enough resources to the device.
Recommended resolution
You can use the Troubleshooting Wizard in Device Manager to determine where the conflict
is, and then disable the conflicting device.
Disable the conflicting device by using the Troubleshooting Wizard
1.
2.
Code 14
This device cannot work properly until you restart your computer. (Code 14)
Recommended resolution
Restart your computer
Click Start, click Shut Down, and then select Restart in the Shut Down Windows dialog
box to restart the computer.
Code 16
Windows cannot identify all the resources this device uses. (Code 16)
Cause
The device is only partly configured.
Recommended resolution
Assign additional resources to the device
Note The following steps might only work if the device is a Plug and Play device. If the
device is not a Plug and Play device, you can refer to the device documentation for more
information.
1.
2.
Code 18
Reinstall the drivers for this device. (Code 18)
Recommended resolution
Update the driver. If that does not work, reinstall the driver for this device through Device
Manager.
Update the driver
In the device's Properties dialog box, click the Driver tab, and then click Update
Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.
If this does not work, you will have to uninstall and reinstall the driver.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in, or may still have the driver files installed from the last time that you set up the
device. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware vendors website.
In the device's Properties dialog box, click the Driver tab, and then click Uninstall.
Follow the instructions.
2. Restart your computer.
3. Open Device Manager, click Action, and then click Scan for hardware changes.
Follow the instructions.
Code 19
Windows cannot start this hardware device because its configuration information (in the
registry) is incomplete or damaged. To fix this problem you can first try running
a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall
the hardware device. (Code 19)
Cause
A registry problem was detected.
This can occur when more than one service is defined for a device, if there is a failure
opening the service subkey, or if the driver name cannot be obtained from the service
subkey.
Recommended resolutions
To fix this problem you can first try running the Troubleshooting Wizard. If that does not
work, you can try the following methods to resolve this problem.
Uninstall and reinstall the driver
Uninstall the driver from Device Manager and scan for new hardware to install the driver
again.
1.
In the device's Properties dialog box, click the Driver tab, and then click Uninstall.
Follow the instructions.
2. Restart your computer.
3. Open Device Manager, click Action, and then click Scan for hardware changes.
Follow the instructions.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in, or may still have the driver files installed from the last time that you set up the
device. However, sometimes, it will open the New Hardware Wizard which may ask for the
driver. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware vendors website.
Revert to the most recent successful registry configuration
The Last Known Good Configuration feature is a recovery option that you can use to
start your computer by using the most recent settings that worked. The Last Known Good
Configuration feature restores all the registry information and driver settings that were in
Code 21
Windows is removing this device. (Code 21)
Recommended resolution
This error means that Windows is in the process of removing the device. However, the
device has not yet been completely removed. Here are some methods that you can try to
resolve this problem.
Wait several seconds, and then press the F5 key to update the Device
Manager view.
If that does not resolve the problem, restart your computer. Click Start, click Shut
Down, and then select Restart in theShut Down Windows dialog box to restart the
computer.
Code 22
This device is disabled. (Code 22)
Recommended resolution
Enable the device by using Device Manager.
In Device Manager, click Action, and then click Enable Device. This starts the Enable
Device wizard. Follow the instructions.
Code 24
This device is not present, is not working properly, or does not have all its drivers installed.
(Code 24)
Cause
The device is installed incorrectly. The problem could be a hardware failure, or a new driver
might be needed.
Devices stay in this state if they have been prepared for removal. After you remove the
device, this error disappears.
Recommended resolution
Remove the device, and this error should be resolved.
Code 28
The drivers for this device are not installed. (Code 28)
Recommended resolution
Install the driver
In the device's Properties dialog box, click the Driver tab, and then click Update
Driver to start the Hardware Update Wizard. Follow the instructions to install the driver.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware vendor's website.
Code 29
This device is disabled because the firmware of the device did not give it the required
resources. (Code 29)
Recommended resolution
Enable the device in the BIOS
Enable the device in the BIOS of the device. For information about how to make this change,
see the hardware documentation or contact the hardware vendor.
Code 31
This device is not working properly because Windows cannot load the drivers required for
this device. (Code 31)
Recommended resolution
Update the driver
In the device's Properties dialog box, click the Driver tab, and then click Update
Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in, or may still have the driver files installed from the last time that you set up the
device. However, sometimes, it will open the New Hardware Wizard which may ask for the
driver. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware vendor's website.
Code 32
A driver (service) for this device has been disabled. An alternate driver may be providing this
functionality. (Code 32)
Cause
The start type for this driver is set to disabled in the registry.
Recommended resolutions
Reinstall the driver for this device. If this does not work, you might have to change the
device start type parameter in the registry.
Uninstall and reinstall the driver
Uninstall the driver from Device Manager, and then scan for new hardware to install the
driver again.
1.
In the device's Properties dialog box, click the Driver tab, and then click Uninstall.
Follow the instructions.
2. Restart your computer.
3. Open Device Manager, click Action, and then click Scan for hardware changes.
Follow the instructions.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in, or may still have the driver files installed from the last time that you set up the
device. However, sometimes, it will open the New Hardware Wizard which may ask for the
driver. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware vendor's website.
Change the start type in the Registry
As a last resort, you can edit the registry directly if the driver is required, and if reinstalling
or upgrading does not work. Change the start type inside the registry by using Registry
Editor.
Code 33
Windows cannot determine which resources are required for this device. (Code 33)
Cause
The translator that determines the kinds of resources that are required by the device has
failed.
Recommended resolution
Configure the hardware. If configuring the hardware does not work, you might have to
replace it.
Configure or replace the hardware
If running the Troubleshooting Wizard did not resolve the problem, configure or replace the
device. Contact the device hardware vendor for more information about how to configure or
replacing the device.
Code 34
Windows cannot determine the settings for this device. Consult the documentation that
came with this device and use the Resource tab to set the configuration. (Code 34)
Recommended resolution
Manually configure the device
The device requires manual configuration. See the hardware documentation or contact the
hardware vendor for instructions on manually configuring the device. After you configure the
device itself, you can use the Resources tab in Device Manager to configure the resource
settings in Windows.
Code 35
Your computer's system firmware does not include enough information to properly configure
and use this device. To use this device, contact your computer manufacturer to obtain a
firmware or BIOS update. (Code 35)
Cause
The Multiprocessor System (MPS) table, which stores the resource assignments for the BIOS,
is missing an entry for your device and must be updated.
Recommended resolution
Contact the system vendor to update the BIOS.
Code 36
This device is requesting a PCI interrupt but is configured for an ISA interrupt (or vice versa).
Please use the computer's system setup program to reconfigure the interrupt for this device.
(Code 36)
Recommended resolution
The interrupt request (IRQ) translation failed. Change the settings for the IRQ reservations.
Change the settings for IRQ reservations
For more information about how to change BIOS settings, see the hardware documentation.
You can also try to use the BIOS setup tool to change the settings for IRQ reservations (if
such options exist). The BIOS might have options to reserve certain IRQs for peripheral
component interconnect (PCI) or ISA devices.
Code 37
Windows cannot initialize the device driver for this hardware. (Code 37)
Recommended resolution
The driver returned a failure when it executed the DriverEntry routine. Reinstall the drivers
for this device.
Uninstall and reinstall the driver
Uninstall the driver from Device Manager, and then scan for new hardware to install the
driver again.
1.
In the device's Properties dialog box, click the Driver tab, and then click Uninstall.
Follow the instructions.
2. Restart your computer.
3. Open Device Manager, click Action, and then click Scan for hardware changes.
Follow the instructions.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in, or may still have the driver files installed from the last time that you set up the
device. However, sometimes, it will open the New Hardware Wizard which may ask for the
driver. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware manufacturer's website.
Code 38
Windows cannot load the device driver for this hardware because a previous instance of the
device driver is still in memory. (Code 38)
Recommended resolution
The driver could not be loaded because a previous instance is still loaded. Restart the
computer.
Use the Troubleshooting Wizard
If you have not already run the Troubleshooting Wizard, do so now.
1.
2.
Code 39
Windows cannot load the device driver for this hardware. The driver may be corrupted or
missing. (Code 39)
Cause
There are several causes of Code 39 errors:
Recommended resolution
Uninstall and reinstall the driver
Uninstall the driver from Device Manager, and then scan for new hardware to install the
driver again.
1.
In the device's Properties dialog box, click the Driver tab, and then click Uninstall.
Follow the instructions.
2. Restart your computer.
3. Open Device Manager, click Action, and then click Scan for hardware changes.
Follow the instructions.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in, or may still have the driver files installed from the last time that you set up the
device. However, sometimes, it will open the New Hardware Wizard which may ask for the
driver. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware vendor's website.
Code 40
Windows cannot access this hardware because its service key information in the registry is
missing or recorded incorrectly. (Code 40)
Recommended resolution
Information in the registry's service subkey for the driver is invalid. Reinstall the drivers for
this device.
Uninstall and reinstall the driver
Uninstall the driver from Device Manager, and then scan for new hardware to install the
driver again.
1.
In the device's Properties dialog box, click the Driver tab, and then click Uninstall.
Follow the instructions.
2. Restart your computer.
3. Open Device Manager, click Action, and then click Scan for hardware changes.
Follow the instructions.
Note You may be prompted to provide the path of the driver. Windows may have the driver
built-in, or may still have the driver files installed from the last time that you set up the
device. However, sometimes, it will open the New Hardware Wizard which may ask for the
driver. If you are asked for the driver and you do not have it, you can try to download the
latest driver from the hardware vendor's website.
Code 41
Windows successfully loaded the device driver for this hardware but cannot find the
hardware device. (Code 41)
Recommended resolution
This problem occurs if you install a driver for a non-Plug and Play device, but Windows
cannot find the device. Here are some things that you can try to resolve this problem.
If the Troubleshooting Wizard does not resolve the problem, do one of the following:
If the device was removed, uninstall the driver, connect the device, and then
click Scan for hardware changes to reinstall the driver.
If the hardware was not removed, the driver files might be obsolete. In this case,
update the driver from Device Manager. In the device Properties dialog box, click
the Driver tab, and then click Update Driver to start the Hardware Update
Wizard. Follow the instructions to update the driver.
If the device is a non-Plug and Play device, you may have to install a newer version of
the driver. To install non-Plug and Play devices, use the Add Hardware wizard.
Click Start, and then click Run. In the Open box, type hdwwiz.cpl.
Code 42
Windows cannot load the device driver for this hardware because there is a duplicate device
already running in the system. (Code 42)
Recommended resolution
A duplicate device was detected. This error occurs when a bus driver incorrectly creates two
identically named sub-processes (known as a bus driver error), or when a device with a
serial number is discovered in a new location before it is removed from the old location. You
may be able to resolve this problem by restarting your computer.
Restart your computer
Click Start, click Shut Down, and then select Restart in the Shut Down Windows dialog
box to restart the computer.
Code 43
Windows has stopped this device because it has reported problems. (Code 43)
Recommended resolution
One of the drivers controlling the device notified the operating system that the device failed
in some manner.
If you have already run the Troubleshooting Wizard, you might want to check the hardware
documentation for more information about diagnosing the problem.
Code 44
An application or service has shut down this hardware device. (Code 44)
Recommended resolution
Restart your computer
Click Start, click Shut Down, and then select Restart in the Shut Down Windows dialog
box to restart the computer.
Code 45
Currently, this hardware device is not connected to the computer. (Code 45)
Recommended resolution
This error occurs if a device that was previously connected to the computer is no longer
connected. To resolve this problem, reconnect this hardware device to the computer.
No resolution is necessary. This error code is only used to indicate the disconnected status of
the device and does not require you to resolve it. The error code resolves automatically
when you connect the associated device to the computer.
Additional information
If Device Manager is started with the environment variable
DEVMGR_SHOW_NONPRESENT_DEVICES
set to 1 (which means show these devices), any previously attached (NONPRESENT) devices
are displayed in the device list and assigned this error code.
Code 46
Windows cannot gain access to this hardware device because the operating system is in the
process of shutting down. (Code 46)
Recommended resolution
The device is not available because the system is shutting down.
No resolution is necessary. The hardware device should work correctly next time that you
start the computer.
This error code is only set when Driver Verifier is enabled and all applications have already
been shut down.
Code 47
Windows cannot use this hardware device because it has been prepared for safe removal,
but it has not been removed from the computer. (Code 47)
Recommended resolutions
Reconnect the device
This error code occurs only if you used the Safe Removal application to prepare the device
for removal, or pressed a physical eject button.
Reconnect the device to your computer
Disconnect this device from the computer, and then connect it again.
Restart your computer
Make sure that the device is connected correctly to your computer, and then restart your
computer. Click Start, click Shut Down, and then select Restart in the Shut Down
Windows dialog box to restart the computer.
Code 48
The software for this device has been blocked from starting because it is known to have
problems with Windows. Contact the hardware vendor for a new driver. (Code 48)
Recommended resolution
Update the driver
Contact the manufacturer of your hardware device to obtain the latest version or the
updated driver. Then, install it on your computer.
Code 49
Windows cannot start new hardware devices because the system hive is too large (exceeds
the Registry Size Limit). (Code 49)
Cause
The system hive has exceeded its maximum size and new devices cannot work until the size
is reduced. The system hive is a permanent part of the registry associated with a set of files
that contains information related to the configuration of the computer on which the
operating system is installed. Configured items include applications, user preferences,
devices, and so on. The problem might be specific devices that are no longer attached to the
computer but are still listed in the system hive.
Recommended resolution
Uninstall devices that you are no longer using
To resolve this problem, you should first try uninstalling any hardware devices that you are
no longer using.
1.
Set up Device Manager to show devices that are no longer connected to the
computer.
1.
Click Start, and then click Run.
2.
In the Open box, type cmd. The Command Prompt window opens.
3.
At the prompt, type the following command, and then press Enter:
set devmgr_show_nonpresent_devices=1
b. In Device Manager, click View, and then click Show hidden devices. You will now be
able to see devices that are not connected to the computer.
1. Select the device that you want to uninstall.
2.
On the device Properties dialog box, click the Driver tab, and then
click Uninstall. Follow the instructions.
3.
Restart your computer.
b. Uninstall the devices that you no longer need.
c. Check the device Properties dialog box in Device Manager to see whether the error is
resolved.
Code 52
Windows cannot verify the digital signature for the drivers required for this device. A recent
hardware or software change might have installed a file that is signed incorrectly or
damaged, or that might be malicious software from an unknown source. (Code 52)
Cause
The driver may be unsigned or corrupted.
Recommended resolution
If the Troubleshooting Wizard does not resolve the problem, try one of the following:
If the device is a CD or DVD drive, run the Fix problems with CD or DVD drives that
can't read or write mediatroubleshooter.
Go to the device vendor's website, and then download and install the latest driver for
the device.