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Abstract
Quality of service is defined in the ITU standard as "a set of quality requirements
on one or more of the collective behavior." The quality of telecommunications service is
the ability to provide different priority to different applications, users, or the flow of
data, or to ensure a certain level of performance for the data flow. The concept of
excellent performance refers to the highest degree of satisfaction for workers, and lower
rates of absence, and cost less to work by reducing the wastage of time and effort,
resources, and enhance competitiveness. And excellent performance is the only way for
the survival and persistence of organizations in today's world record of the challenges of
a diverse and competitive based on the continuous development in methods and ways of
working and control of the wishes of the customer. According to what stated in the
above has been selected Title "Quality of service and its role in the excellent
performance/ an analytical study of the opinions of the employees of Asia-Cell/ Branch
Mansour." Was chosen as the telecommunications company "Asia Cell" to represent the
society for research, were identified from a sample consisted of employees (40)
employees to represent the research sample. The research found a group of the most
important findings was the existence of correlation between the impact of service
quality and excellent performance. Based upon a set of recommendations presented to
support the positive aspects and seek to correct the parameters that appear in the result
of search.

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www.kantakji.com/fiqh/Files/Quality/12345.pdf
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http://www.ulum.nl/Assessment%20of%20the%20real%20application%20of%20total%
20quality%20management%20in%20hotels.pdf

.
) (
.2009
http://www.kantakji.com/fiqh/Files/Banks/C219.doc
.
-
28 .2006 1
http://www.tishreen.shern.net/new site/univmagazine/VOL282006/Eco/No1/2.doc
.
:
.2005
http://dar.ju.edu.jo/DAR/JJBA/Articles/2005/no.1/Abs6-A.pdf
www.messbaih.com
-

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.2009
. '' ''
.2009
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190

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: .
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" Services", A.M.A, Chicago, 1984, transportation from

.26 : "
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http://www.aleqt.com/2008/11/17/article_164905.html .A
http://ar.wikipedia.org/ .B
www.unpan1.un.org/intradoc/groups .C

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