CURRICULAM VITAE

ParasArora
GH-14, Flat No. 818, PaschimVihar, New Delhi 110087
Mob: 9999488343
E-mail: parashoney89@gmail.com
Objective:
To use skill, Practical & theoretical knowledge gained in course, attitude towards work, & to associate
myself with an organization who could make optimum use of my knowledge & skill so that I could
grow with the growth of the organization.
Synopsis:
A dynamic, self motivated and confident professional with over 3.7 years of experience as a Business
Analyst and as customer care executive with reputed organizations; expert in networking and
developing rapport; seeking to utilize expertise, knowledge and experience and contribute effectively
towards furtherance of organizational goals of a growth oriented organization.
Academic Qualification:
Passed Secondary from C.B.S.E. Board with 80%
Computer Skills:
Passed Senior Secondary from C.B.S.E. Board with 82.25% VB certified for excel macros and automation.
Competent using MS Office (Word, Excel,
Graduation B.A. Eco (H) from Experience:
Delhi University with 55% (Agg.).
Powerpoint).
Total Experience:- 3years 7months
Process Specialist, XL India, XL Group Plc.(13th Feb. 2012 3rd Jan.2014)

Company Profile:XL Capital Ltd. is a leading provider of global insurance and reinsurance
coverages to industrial, commercial and professional service firms, insurance companies, and other
enterprises on a worldwide basis. XL Capital group has achieved a credit rating of 'A' from A.M. Best.
The company headquartered at Bermuda, has its operations in more than 27 countries.(Website:
www.xlcapital.com)

Roles and Responsibilities: Joined the organization as a Process Specialist in Equine Insurance process.
Providing analysis and business solutions for the Equine segment market to the business heads and
underwriters.
Responsible for analysis and growth to provide support to the underwriting services for the
Underwriters in US for XL Insurance, Equine segment market in U.S. and Canada regions.
Responsible for renewing policies as per the monthly renewal report.
Responsible for generating agent wise performance MIS and giving feedback whenever required.

Also did mentoring & tutoring for the new joiners.

Have been awarded thrice for being Top performer in the Hall of Fame.

 Received YHEI award (You Have Earned It) for maintaining the highest accuracy consecutively for
three months and for automating various reports and saving manual hours.
Received Pat on the Back award for maintaining highest accuracy and productivity consecutively for
two months.
Initiated and created Process Manuals for the team.
Projects Managed: Part of MAXCPERTS team which is responsible for business automation.
Automated various reports which resulted in saving more than 200 manual hours.
Online Product for Underwriting and Testing: Actively involved in an Online product to the
underwriting practices for the Equine line of business to inflate the business and increase ROI (return
on investment). I was responsible for testing the software, logging the defects and implementation
from operational perspective as had complete knowledge of WINS.

One Year With Mercer

Roles & Responsibilities: Joined the Organization as a Business Analyst in Insurance process.
Responsible for loading of all types of insurance plans for different clients across the world.
Within 6 months of time promoted to the Peer Review level.
Achieved Rising Star award in the Organization.
Also received On Spot award as well within the process for performing well & managing roles &
responsibilities in a major project.
On the basis of performance in the 2nd quarter ranked no. 1 within the B Level.

Sixth months with Convergys

Roles & Responsibilities: Worked in Customer Care Australian process.
Involved in fulfilling all the customer queries related to their prepaid services.
Received Silver VOC Champion award in the initial stage.
Promoted to train new hires for process related queries & also responsible to make new hires live for
the process.
Also responsible to give feedback to new hires & make them work on their improvement ideas.
Also worked in the quality department for the same process.
Received appreciation from the client for customer handling skills.
Extra Curricular:
Vice President of college Economics society.
College Topper in 2nd Year.
Bagged Best Interjector Prize at Inter-School Debate Competition.
Played Volley Ball and Foot Ball at CBSE Level.

 Played Table Tennis & Badminton at Zonal Level.

Bagged 1st Prize in Folk Dance & 3rd Prize in Folk Song Competition at Zonal Level.

Professional Profile:
Zeal to acquire share and knowledge.
Highly organized & dedicated, with a positive attitude.
Have a good command on written, oral and interpersonal communication skills.
Committed to achieve targets, goals & objectives as a team player.

Personal Details:
Fathers Name: Mr. A.K. Arora
Martial Status: Single
Date of birth: 6th September, 1989 Hobbies: Listening to Music, Billiards, Interacting with
people, Riding Bikes.
Sex: Male
Nationality: Indian
Declaration:
I hereby declare that the information mentioned here is true to the best of my knowledge and belief.

Date:
(ParasArora)