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This is a normal message given by Visio the first time ProMax is being

used.

Please always Enable Macros*.


Select the Always trust macros from this publisher option to
not repeatedly see this warning message.

HASP device not found.

* You might be required to select the Always trust macros from


this publisher option before the enable choice is available.

Plug in the security device.


Check that the light on the device is illuminated. If not, try
plugging it into a different USB port and try ProMax again.
Check your driver installation:
o
Open Internet Explorer and type: http://localhost:1947
o
If a control center opens, let us trouble-shoot.
o
If it doesnt open a webpage, reinstall the device driver:
i. From the DVD, go to HASP & NetHASP, then
Driver, and then GUI.
ii. Run the HASPUserSetup.exe file and follow its
instructions.

Computer could not find the right SQL Database.

Run ServicesPipeTimeout.vbs script file and try ProMax again. If it


still doesnt work,
Run FixSQLImagePath.vbs script file and try ProMax again.

Expired security device.

We may need to reset the device, or have you use a different


one.

ProMax could not start the SQL Database.

Reboot, and install any Windows Updates that are waiting.


Try using Local Account option for the database:
o From the Windows Menu, click on Run in Windows XP, or
the Search programs and files field in Windows 7.
o In XP, type services.msc and hit enter. In Win7, type
services.msc and then right-click on the search result that
matches and select Run as Administrator.
o In the list of items, look for SQL Server (BRYANRES).
o Right-click on this service, and select Properties .
o Check that the Path to executable ends with:
\MSSQL\Binn\secservr.exe" sBRYANRES.
If not, run FixSQLImagePath.vbs script file and try
ProMax again.
If it does, the select the Log On tab, and select
Local System account. Reboot and try ProMax.
If you are running encryption software (such as Credent), exclude
both the SQL Server BRYANRES instance, and the ProMax
database found at c:\Documents and Settings\All
Users\Application Data\Bryan Research & Engineering
Inc\ProMax3\Data.
If none of this works, reinstall ProMax:
o First, uninstall ProMax from the Add/Remove Programs list
in the Control Panel of Windows.
o Second, uninstall Microsoft SQL Server 2005 from the
Add/Remove Programs list. Select the BRYANRES:
Database Engine option only.
o Last, reboot and reinstall ProMax from the DVD.

ProMax could not connect with the SQL Database.

Reboot and try ProMax again.


If it still doesnt work, start the SQL database manually:
o From the Windows Menu, click on Run in Windows XP, or
the Search programs and files field in Windows 7.
o In XP, type services.msc and hit enter. In Win7, type
services.msc and then right-click on the search result that
matches and select Run as Administrator.
o In the list of items, look for SQL Server (BRYANRES) .
o Verify that it is an Automatic start-up type. If not, rightclick and go to properties. Change the drop-down menu to
Automatic.
o Verify that the status is Started. If not, right-click and
select Start from the options.
Alternatively you can start the database by opening the
command prompt and typing: net start mssql$bryanres

Sentinel HASP License Manager service is not running.

Did you restart after installing ProMax? If not, it is required.


Manually start the License Manager:
o
From the Windows Menu, click on Run in Windows XP,
or the Search programs and files field in Windows 7.
o
In XP, type services.msc and hit enter. In Win7, type
services.msc and then right-click on the search result
that matches and select Run as Administrator.
o
In the list of items, look for HASP License Manager (for
ProMax 3.0 or 3.1), or Sentinel HASP License Manager
(for ProMax 3.2).
o
If you cannot find it, try reinstalling from the ProMax
DVD:
From the ProMax DVD, go to HASP & NetHASP,
then Nethasp license Manager, and then Win32.
Run the file lmsetup.exe
o
Verify that it is an Automatic start-up type. If not,
right-click and go to properties. Change the drop-down
menu to Automatic.
o
Verify that the status is Started. If not, right-click and
select Start from the options.
o
If it will not start, probably the Windows firewall and/or
anti-virus software is blocking the ports necessary for the
driver to function. Ports 1947 and 475 should both be
excluded from firewall blocking for both TCP and UDP
access. After opening these ports, you must reboot.

Company name on security device doesnt match the installed


version of ProMax.

Find the company name of your installation of ProMax from the


About ProMax option found in the Help menu.
Compare with the tag on the security device:
o
If it looks like it should match, we may need to reset the
device, or have you use a different one.
o
If it does not appear to match, we may have given you
the wrong disk or the wrong security device.

Time or date issue.

Check the time and date on your computer, including A.M. vs.
P.M., and the current year.
If this doesnt work, we may need to reset the device, or have
you use a different one.

Microsoft Visio was not found on the computer.

Install Microsoft Visio.

During installation, some features of MSXML and SQL did not install
correctly.

Install the Windows Installer Clean Up Utility, msicuu2.exe


Run the utility to remove MSXML6.

(Optional) Uninstall the utility.

or

Error connecting to the Update site for ProMax.

Install: Requires a dedicated instance of SQL 2005.

Select Yes and ProMax will continue to work as


normal.
(Optionally) Modify the ProMax installation to not
include the FLEXnet Update Manager in the install.

Some scripting files required to use ProMax are not


correctly registered on your computer.

or

Close ProMax and any Microsoft Office files that are


open.
Register the mscomctl.ocx file on your computer:
o
From the Windows Menu, click on Run in
Windows XP, or the Search programs and
files field in Windows 7.
o
In XP, type cmd and hit enter. In Win7, type
cmd.exe and then right-click on the search
result that matches and select Run as
Administrator.
o
If you have a 32-bit system, type:
regsvr32 c:\windows\system32\mscomctl.ocx
o
If you have a 64-bit system, type:
regsvr32 c:\windows\sysWOW64\mscomctl.ocx
Open ProMax.

MSXML6 is installed but not correctly registered on the computer.

Close ProMax and any Microsoft Office files that are open.
Register MSXML6 on your computer:
o
From the Windows Menu, click on Run in Windows XP,
or the Search programs and files field in Windows 7.
o
In XP, type cmd and hit enter. In Win7, type cmd.exe
and then right-click on the search result that matches and
select Run as Administrator.
o
If you have a 32-bit system, type:
regsvr32 c:\windows\system32\msxml6.dll
o
If you have a 64-bit system, type:
regsvr32 c:\windows\sysWOW64\msxml6.dll
Open ProMax.

Missing ProMax Menu.

WMI problem on computer (error 1720).

Install ProMax from the Setup.exe file, not the ProMax.msi file.
If this does not work, we can attempt to manually install SQL
Server Express on your computer.

Run WMIfix.bat file and try installing ProMax again.

Close ProMax and Visio.


Reset the custom VSU menus on your computer:
o Using Windows Explorer go to %AppData%\Microsoft\Visio
o Delete any .vsu file(s) you find.
o Using Windows Explorer go to %AppData%\Bryan Research
& Engineering Inc.\ProMax3\Data\1033
o Delete any fines named Menu TB*.vsu, custom.vsu, or
customll.vsu.
Restart ProMax.