A Report on

Business Communication Barriers

In Bangladesh

Submitted To:
Ms. Rabeya Rahman
Assistant Professor
Department of Management Studies
Faculty of Business Studies
Jagannath University

Submitted By:
Group Blue
10th Batch, Sec-B
Department of Management Studies
Faculty of Business Studies
Jagannath University

Date of Submission: 12th April 2015

Group List
Group Name: Blue
Group Representative: Abdullah Al Sadee

Sl No.

Name

ID

Merit

Abdullah Al Sadee

B-140202144

697

Tithy Kar

B-140202117

382

Tarun Kumar Das

B-140202122

534

Md Shihabul Alam

B-140202127

569

Tabassum Ferdous

B-140202136

644

Rakib Hasan Naiem

B-140202143

694

Protick Bhowmick

B-140202169

836

Arafat Islam

B-140202171

36(others)

Sanwar Talukdar Sunny

B-140202181

1824

10

Kamran Hasan Shazol

B-130202117

Re-ad

Remarks

LETTER OF TRANSMITTAL

April 12, 2015

Ms. Rabeya Rahman
Assistant Professor
Deptt. Of Management Studies
Faculty of Business Studies
Jagannath University
Subject: Submission of Report on Business Communication Barriers in Bangladesh.
Dear Madam,
We are pleased to inform you that we have prepared our report that was assigned to us in the topic of
Business Communication Barriers in Bangladesh. We had been working on this report for a
week. As this is our BBA requirement so we have finished our report. We have learnt a lot of things
that are practical oriented. We have maintained the discipline and showed our best attitude. We have
also reviewed our lessons with the practical arena.
We think this is a great opportunity for us in learning the communication barriers in Bangladesh. It
will help in building a radiant career as a whole.
So our special thanks to you for assigning us with such an interesting topic.
We have tried our level best to prepare a precise report. We hope you will consider our heartiest
apology in case of any mistakes in the report.
Any sort of recommendation & suggestion related to the topic is highly appreciated.
Thanking you
Sincerely yours
Group Blue
10th Batch, Sec-B
Dept. Of Management Studies
Faculty of Business Studies
Jagannath University

ACKNOWLEDGEMENT
It was a great pleasure to prepare report on Business Communication Barriers. I would like to
thank and convey my gratitude to honorable course teacher, Ms. Rabeya Rahman, Assistant
Professor, Department of Management Studies, Jagannath University, for letting me to prepare this
report. I would also like to express my sincere appreciation to her for her wholehearted support and
guidance.

I am also grateful to all of the group members of my group who extended their wholehearted cooperation to the group on this report. Without their relentless work and co-operation this report
wouldnt have been possible. And I also would like to thank my group member Protick Bhowmick
especially for his selfless support and hard work. We had a wonderful experience preparing this
report. We gathered a lot of knowledge and experience which will help us in our future. I expect
more such reports further so that we can gather more experience and work in a team.

EXECUTIVE SUMMARY

TABLE OF CONTENTS

SL. NO.

Topic

Page no.

CHAPTER 1

Introduction:
Now a days all business organizations all over the world need to establish and maintain an effective
communication system with the parties related to the business. An effective communication system
undoubtedly helps to achieve organizational goal greatly. This communication can be made with the
internal or external relevant parties of the business which is always established through
communication medium. If all process can be used effectively, organizational goal can be easily
achieved. There are few elements which hinders the communication process of an organization. So
an organization runs effectively when it overcomes the barriers skillfully.
1.1 Objective of the Report
Communication barriers can interfere with or block the message you are trying to
send. This topic will help you to:
recognize the barriers to communication which prevent messages being sent and
received successfully
develop communication skills to overcome these barriers.
1.2 Origin of the report

1.3 Methodology of the report

In this report we use both primary and secondary data. The data sources are:

Primary Data Sources:

Secondary Data Sources:

1.4 Limitations of the report

Research work is very much comprehensive. It is an accumulation of both information and creative
thinking. It required great effort and sound planning to make this report. It is true that we got help from
many responsible people. But still we faced some problems. As we are really new in this field and it is
our first report; we felt the lack of experience in every stage of our work. But we tried our level best to
overcome this. On top of that our topic was about business communication barriers; it is a very
comprehensive topic in todays digital world. But in this sector we found some new concept as well. In
this respect there may be some lacking in the report because of our knowledge limitation. We tried to
write the report in a sequential way. All errors are totally unintentional. At the end we are very happy to
present this report to the readers and its success will depend on the positive response of the readers.

Chapter 2

Communication is the exchange of information between two or more parties. In this case one party
transmits message to another using oral/written/hints etc. as a medium or any other perceivable
means. Here the sender of the message is called communicator and to whom the message is sent is
called the receiver or communicate. For effective communication there must be two way flow of
information. That is the communicator will send message to the receiver will have to give due
response and replay to the sender. Therefore, communication is a process of transmitting ideas,
information, facts, thoughts, opinions, etc from the sender to receiver with a view to sharing mutual
understanding to stimulate action for accomplishing organizational goals
Business communication is a process of exchanging information or message relating to business
with a view to achieving organizational goals.

Types of communication

3 broad categories Internal Operational communication

External Operational Communication
Personal Communication
Internal Operational communications
The communicating done in conducting work within an organization

 E.g. giving orders, assembling reports, writing email etc.

Most work performed on computer net works
In large biz, much of the work done involves internal-operational communication
External Operational Communication

Work related communication with people outside the biz

E.g. personal selling, telephoning, advertising, writing messages etc.
Messages display a company etiquette
Biz messages do more than communicate information
They take place of human contact effect of human contact
Clarity, warmth understanding conveyed, all convey a message.
Positiveness of message referred to as good biz etiquette
Personal Communication

Both internal & external communication are vital to biz success

Personal communication non-biz related
Exchange of information and feelings among people
Affects employee attitudes
Attitudes affect employee performance

Importance of communication
Effective communication is required at various levels and for various aspects in an organization such
as For manager employee relations:
Effective communication of information and decision is an essential component for managementemployee relations. The manager cannot get the work done from employees unless they are
communicated effectively of what he wants to be done? Chances of misunderstanding and
misrepresentation can be minimized with proper communication system.
For motivation and employee morale:
Communication is also a basic tool for motivation, which can improve morale of the employees in
an organization. Inappropriate or faulty communication among employees or between manager and
his subordinates is the major cause of conflict and low morale at work. Manager should clarify to
employees about what is to be done, how well they doing and what are can be done for better
performance to improve their motivation.
For increasing productivity:
With effective communication, one can maintain a good human relation in the organization and by
encouraging ideas or suggestions from employees or workers and implementing them whenever
possible, one can also increase production at low cost.

For employees:
It is through the communication that employees submit their work reports, comments, grievances
and suggestions to their seniors or management. Organization should have effective and speedy
communication policy and procedures to avoid delays, misunderstandings, confusion or distortions
of facts and to establish harmony among all the concerned people and departments.

Chapter 3

Types of communication barriers

There are many different factors that can create barriers to effective
communication.

Language barriers
Language barriers occur when people do not speak the same language, or do
not have the same level of ability in a language. However, barriers can also occur
when people are speaking the same language. Sometimes barriers occur when
we use inappropriate levels of language (too formal or informal) or we use jargon
or slang which is not understood by one or more of the people communicating.

Often the situation in which the conversation is taking place, and whether or
not people have prior experience of the matter being discussed, can also
contribute to such barriers being formed.