Table of content

1, STRUCTURE AND PRESENTATION

1.1, Model
1.2, Sender's address
1.3, Letterhead
1.4, Date
1.5, Inside address
1.6, Salutation
1.7, Body of the letter
1.8, Complimentary close
1.9, Signature
1.10, Enclosure
1.11, Envelope
2, ENQUIRIES
2.1, Opening lines
2.2, Asking for catalogues, price-lists, prospectuses
2.3, Asking for samples, demonstrations
2.4, Asking for terms, methods of payment
2.5, Asking for an estimate or tender
2.6, Closing lines
3, OFFERS
3.1, Opening lines
3.2, Being unable to answer an enquiry
3.3, Sending catalogues, price-lists, prospectuses
3.4, Sending samples, suggesting demonstrations
3.5, Giving an estimate
3.6, Specifying prices, terms, methods of payment
3.6.1, Specifying prices
3.6.2, Specifying transport and insurance costs
3.6.3, Specifying discounts
3.6.4, Specifying methods of payment
3.6.5, Specifying delivery terms
3.7, Stating the conditions of the offer

3.8, Asking for instructions

3.9, Closing lines
4, ORDERS
4.1, Accepting an offer : opening lines
4.2, Confirming prices, terms, methods of payment
4.3, Insisting on quality
4.4, Insisting on delivery terms
4.5, Asking for better terms
4.6, Ordering alternative goods
4.7, Rejecting an offer
4.8, Cancelling an order
4.9, Acknowledging an order
4.10, Refusing an order
5, PACKING, DESPATCHING, TRANSPORTING
5.1, Types of packing containers
5.2, Packing : instructions from supplier to customer
5.3, Packing : instructions from customer to supplier
5.4, Despatching
5.5, Transporting : types of transport costs
5.6, Transporting : enq. for freight rates and loading dates
5.7, Transporting : replies to enquiries for freight rates
6, PAYMENT
6.1, Methods of payment in foreign trade
6.2, Sending the invoice or statement
6.3, Notifying payment of account
6.4, Acknowledging payment
6.5, Pointing out mistakes or discrepancies in invoices/statements
6.6, Correcting mistakes in invoices or statements
6.7, Delaying payment
6.8, Replying to requests for delaying payment
6.9, Requesting payment
6.9.1, First request
6.9.2, Second request
6.9.3, Third and last request

7, CREDIT
7.1, Asking for credit
7.2, Checking references given by the buyer
7.3, Agreeing to credit
7.4, Refusing credit
8, BANKING
8.1, Opening an account
8.2, Payment instructions
8.3, Accounting and special instructions
8.4, Buying and selling on the Stock market
9, INSURANCE
9.1, Enquiry for insurance rates
9.2, Instructing insurance agents to effect insurance
9.3, Claiming
10, COMPLAINTS AND REPLIES TO COMPLAINTS
10.1, Complaining : opening line
10.2, Complaining of late delivery
10.3, Complaining of poor quality goods, wrong goods
10.4, Complaining of bad packing
10.5, Replying to complaints : opening line
10.6, Replying to complaints of delivery delays
10.7, Replying to complaints of poor quality goods, wrong goods
10.8, Replying to complaints of bad packing
10.9, Replying to complaints : closing line
11, SECRETARIAL
11.1, Reserving hotel accommodation
11.2, Reserving conference facilities
11.3, Making travel arrangements
11.4, Making an appointment
11.5, Confirming an appointment
11.6, Cancelling an appointment
11.7, Letter of introduction
11.8, Letter of congratulation
11.9, Letter of condolence

11.10,Letter of thanks for hospitality

11.11,Meetings : phrases used by the company secretary
12, WRITING A LETTER OF APPLICATION AND A CURRICULUM VITAE
12.1, The letter of application
12.2, The curriculum vitae
13, LINGUISTIC GUIDE
13.1, List of common abbreviations
13.1.1, List of common abbreviations from a to l
13.1.2, List of common abbreviations from m to z
13.2, List of irregular verbs in English
13.3, General useful phrases
13.3.1, Apologizing and expressing regret
13.3.2, Approval (asking for -)
13.3.3, Assurance (giving -)
13.3.4, Attention (drawing - and reminding)
13.3.5, Clarification (asking for -)
13.3.6, Dissatisfaction (expressing - and complaining)
13.3.7, Misunderstandings (clearing up -)
13.3.8, Reference
13.3.9, Refusals to requests and excuses
13.3.10,Requests
13.3.11,Stalling
13.3.12,Suggestions and proposals (making -)
13.3.13,Urgency and necessity (expressing -)
13.3.14,Willingness and offers to help
13.3.15,Wishes (expressing-)