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Real User Monitoring: The Ultimate Measure of


Application Performance
Liz Lehrer, Ph.D. Senior Technical Sales Consultant
Oracle Real User Experience Insight

Agenda
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Overview
Our solution approach
Use Case
Demo
Q&A

Start Monitoring What Matters Most


End users

Establish performance relationships


Map business services to applications
and applications to the infrastructure
Watch the best key indicator
Use the end-users experience
executing application transactions as
the key performance indicator

Applications
and
Application
Services

Middleware

Monitor applications in-depth


Monitor application components to
provide diagnosis and remediation

Database

Report in business terms


Establish and report Service Level
Agreements (SLAs) for business
services

Host, OS,
Storage
andHost
Network
Host,
, OS

Oracle Real User Experience Insight


What is Real User Experience Insight?
Real User Experience Insight monitors real user activity to ensure webbased applications perform to expectations, provide analysis and
notifications when not performing, and provide intelligence about user
behavior.

What are the benefits?


Highlight lost transactions from frustrated users
Identify service issues and work on the resolution before end users
complain
Reduce support costs by lowering call center volumes
Define metrics that are end-user and business transaction focused

Oracle Real User Experience Insight


How does it work?
Page
request

Collected data:

Network Response Time

Client-ip, Server-ip, Gateway-ip


Requested URL (Page,Object)
Cookie/Session-id
Referrer
GET & POST requests
User client (browser type)

Server Response Time

Delivered?
Aborted?
Network timeout?

Firewall

Switch

Oracle RUEI
Response?
Server error, web site
error, Hit OK
Content of page (i.e order
details, functional errors)

Internet

Web
server

DB

Web
server

DB

Web
server

Network Protocol Analysis Technology

Passive monitoring solution


100% accurate and complete measurements
Data collection is 100% non-intrusive
No impact on web application performance
No changes to applications are needed
Abillity to decrypt SSL traffic
Deploy in production without costly test/QA
environment validations

Real User Experience Insight For:


Line of Business executives

Usage Reports:
Data Browser
Usage by
Country/State

Business Transaction Analyses

Real User Experience Insight For:


Application Owners and Application Support

Error Reporting
User Tracking & Session
Replay

Real User Experience Insight For:


IT Operations
KPI configuration,
monitoring & trending

Function performance
analyses

TomTom Use Case


Customer: TomTom Major GPS Provider to
consumer markets
Business Issue:
For environmental concerns, decides not to include User
Manual in box
Doesnt inform IT

Expectations:
Large increase in ancillary sales as GPS devices were the
seasons hot gift

Reality
GPS devices arent really that intuitive so new customers
need user manual
Christmas arrives

TomTom Business Case:


Christmas Eve 2007 - User Experience Suffers
Overall performance was affected from after
about 3:00 PM, resulting in a drop of total
pageviews and frustrating long page load
times
Overall pageview performance
-Green = Satisfied
-Orange = Tollerating
-Blue = Frustrated

Overall
Page load time (blue) 4.5 37.1 sec
Client aborts (orange) 2.6 28.4%

Root cause: users


downloading the manual

TomTom Business Case:


Send Message to Affected Users
Drill-down feature shows list of affected users

Integrated problem diagnostics


Oracle Enterprise Manager
User
Experience
Monitoring

Composite
Application
Management

Java
Diagnostics

Real user &


End-to-End
Resource View
Synthetic monitoring
visibility
Cross-tier tracing
Packaged and
Service and
Memory leak
custom web apps,
systems
analysis
xml-soap services
SOA, Portal, JEE
Oracle apps incl.
monitoring
Oracle Forms

Database
Diagnostics and
Tuning

Self-Managing
database
ADDM
Automated SQL
tuning

Real User Experience Insight For:


IT Operations
Function performance
analyses

Integrated diagnostics
and discovery for
performance bottlenecks

Real User Experience Insight


Accelerator for Siebel
Provides an out-of-the-box real user monitoring solution that automatically
discovers Siebel applications. Thereby allowing measurement and
monitoring of real user transactions - from clicks to views into business
transactions. Each individual user action will be matched to the correct
screen/applet/view automatically to provide contextual analyses.
When the accelerator is installed the following is reported:
Siebel user-id
Page names based on Siebel URL parameters
Functional errors (marked with SBL-error Code) will be reported as
functional errors.
The screen and view in which actions took place, and where applicable also
the applet and action are shown

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Real User Experience Insight


Accelerator for E-Business Suite
Provides an out-of-the-box real user monitoring solution that automatically
discovers E-Business Suite. Thereby allowing measurement and monitoring
of real user transactions - from clicks to views into business transactions.
Each individual user action will be matched to the correct module/form/form
block or responsibility automatically to provide contextual analyses.
When the accelerator is installed the following is reported:
EBS user-id
Functional errors (marked with ORA-error Code) will be reported as
functional errors.
User actions are reported within framework context
Important Forms user actions and performance over all Forms objects.

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Real User Experience Insight


Accelerator for PeopleSoft
Provides an out-of-the-box real user monitoring solution that automatically
discovers PeopleSoft applications. Thereby allowing measurement and
monitoring of real user transactions - from clicks to views into business
transactions. Each individual user action will be matched to the correct
module/site/node automatically to provide contextual analyses.
When the accelerator is installed the following is reported:
PeopleSoft user-id
Functional errors (marked with PSFT-error Code) will be reported as
functional errors.
User actions are reported within framework context

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RUEI integration with BI


Join real user data with CRM and other
business data
Insight into actions that the user did not take
What products did they not buy?
What price increased abandonment?
Impressions / sales ratio

Suitable for packaged applications as well

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Demo

Q&A