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Alcatel-Lucent 9364
Metro Cell Indoor and Outdoor | Release 2.4.1
Troubleshooting

Alcatel-Lucent Proprietary
Use pursuant to applicable agreements

401-387-076
Issue 2
July 2012

Use pursuant to applicable agreements


Legal notice
Legal notice

Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective
owners.
The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein.
Copyright 2012 Alcatel-Lucent. All rights reserved.
Contains proprietary/trade secret information which is the property of Alcatel-Lucent and must not be made available to, or copied or used by anyone outside
Alcatel-Lucent without its written authorization.
Not to be used or disclosed except in accordance with applicable agreements.

Alcatel-Lucent Proprietary
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Contents
About this document
Purpose

.............................................................................................................................................................................................. v
v

Reason for reissue

.......................................................................................................................................................................... v
v

New in this release ......................................................................................................................................................................... vv


Intended audience

.......................................................................................................................................................................... v
v

Supported systems

......................................................................................................................................................................... v
v

How to use this document


Prerequisites

......................................................................................................................................................... vi
vi

................................................................................................................................................................................... vi
vi

Conventions used .......................................................................................................................................................................... vi


vi
Related information
Document support

....................................................................................................................................................................... vii
vii

Technical support

........................................................................................................................................................................ vii
vii

How to order

................................................................................................................................................................................. vii
vii

How to comment
1

..................................................................................................................................................................... vi
vi

......................................................................................................................................................................... vii
vii

LED state descriptions


Overview ...................................................................................................................................................................................... 1-1
1-1
LED states for V1.x Small Cell devices ........................................................................................................................... 1-2
1-2
LED states for V2 Small Cell devices ............................................................................................................................... 1-8
1-8
LED states for V2.2 Small Cell devices ......................................................................................................................... 1-13
1-13

Troubleshooting procedures
Overview ...................................................................................................................................................................................... 2-1
2-1
Small Cell remote troubleshooting procedure ................................................................................................................ 2-2
2-2
Small Cell on-site troubleshooting

.................................................................................................................................... 2-7
2-7

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Contents
....................................................................................................................................................................................................................................

V1.x Small Cell LED troubleshooting procedure


V2 Small Cell LED troubleshooting procedure

..................................................................................................... 2-11
2-11

......................................................................................................... 2-16
2-16

Small Cell diagnostic ............................................................................................................................................................ 2-20


2-20
Glossary
Index

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About this document


About this document

Purpose

The purpose of this document is to provide the troubleshooting procedures that an


operator can perform when a failure occurs in the 9364 Metro Cell Indoor and Outdoor
Small Cell devices.
Reason for reissue

The reissue reasons are:


Issue

Issue date

Reason for reissue

July 2012

Standard issue

July 2011

Standard issue

New in this release


New features:

None

Other changes:

Small Cell login information removed as all remote debugging is carried out via the
management system.

Intended audience

The audience for this document is:

Operations and maintenance personnel


Network supervision personnel

Supported systems

This document applies to Alcatel-Lucent 9364 Metro Cell - Indoor and Outdoor Release
2.4.1.
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About this document


....................................................................................................................................................................................................................................

How to use this document

Start with the first chapter and work through the manual to the end.
Prerequisites

It is recommended that readers become familiar with:

The technical description of the Metro Cell device

The operation and management of the Small Cell from the Home Device Manager
(HDM)

Conventions used

Vocabulary conventions
None
Typographical conventions
The following typographical conventions are used in this document:
Graphical representation

Description

italicized text

File and directory names


Emphasized information

graphical user interface text

Text that is displayed in a graphical user


interface or in a hardware label

variable

A value that the user supplies.

Command-syntax

Command names that the user types

input text

Text that the user types or selects as input to a


system

output text

Text that a system displays or prints

Key-capture

Indicates a key combination on the keyboard.

Path

Indicates a directory path or a file name.

Attribute

Indicates that this word is a GUI or CLI


attribute (parameter).

IP reference, reference number

Related document that is referenced in the


document

Related information

None

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....................................................................................................................................................................................................................................

Document support

For support in using this or any other Alcatel-Lucent document, contact Alcatel-Lucent at
one of the following telephone numbers:

1-888-582-3688 (for the United States)


1-317-377-8618 (for all other countries)

Technical support

For technical support, contact your local Alcatel-Lucent customer support team. See the
Alcatel-Lucent Support web site (http://www.alcatel-lucent.com/support/) for contact
information.
How to order

To order Alcatel-Lucent documents, contact your local sales representative or use Online
Customer Support (OLCS) (http://support.alcatel-lucent.com)
How to comment

To comment on this document, go to the Online Comment Form (http://infodoc.alcatellucent.com/comments/) or e-mail your comments to the Comments Hotline
(comments@alcatel-lucent.com).

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LED state descriptions


1

Overview
Purpose

This chapter describes the LED states for Small Cell devices.
Contents
LED states for V1.x Small Cell devices

1-2

LED states for V2 Small Cell devices

1-8

LED states for V2.2 Small Cell devices

1-13

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LED state descriptions

LED states for V1.x Small Cell devices

....................................................................................................................................................................................................................................

LED states for V1.x Small Cell devices


Overview

This topic describes the LED states on the V1.x Small Cell devices.
LED interpretation table when using the Iuh interface

The following table describes the possible states for each LED when the Small Cell is
using the Iuh interface to communicate with the Small Cell Gateway, that is,
BSR.enableIuh is set to true.
When BSR.enableIuh is set to true, the WAN LED follows a 2 step WAN connection
procedure and the WAN OK state is not used.
For Small Cells 2.4 onwards, backhaul congestion may be detected while the SCTP
association is established, and may occur during system auto-configuration. If this
happens, the system auto-configuration indication takes precedence.
State

Description

Power LED

WAN
(Network)
LED

Phone (User)
LED

System LED

Power off

Power off

OFF

OFF

OFF

OFF

Power on

Power on

ON

ANY

ANY

ANY

WAN error

IPSec tunnel
establishment
failure/released.

ON

OFF

ANY

ANY

WAN
connecting
(step 1 of 2)

IPSec tunnel
establishment
complete.

ON

SLOW
BLINKING

ANY

ANY

WAN
connecting
(step 2 of 2)

Small Cell
registration
complete.

ON

ON

ANY

ANY

Phone not
detected

Last RRC
connection
release.

ON

ANY

OFF

ANY

Phone Detected

First RRC
connection and
IMSI in ACL.

ON

ANY

SLOW
BLINKING

ANY

Phone tx/rx

First CS/PS
RAB
establishment
complete.

ON

ANY

BLINKING

ANY

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LED state descriptions

LED states for V1.x Small Cell devices

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State

Description

Power LED

WAN
(Network)
LED

Phone (User)
LED

System LED

Phone Max
Number

Max number of
UEs connected.

ON

ANY

ON

ANY

System config
error

Add cell
(reserved PSC
& low Tx
power).

ON

ANY

ANY

OFF

System (auto)
configuring

Autoconfiguration
using UE (PSC
selection) or
network
listening
(autoconfiguration or
selfoptimization).

ON

ANY

ANY

BLINKING

System OK

Auto
configuration
complete.

ON

ANY

ANY

ON

System OK
Backhaul
congestion
(BCR2.4
onwards)

System is in
service but has
detected
backhaul
network
impairments
that may impact
service.

ON

ANY

ANY

FAST
BLINKING

Engineer
indication

Refer to Error
Codes.

BLINKING

err bit 2

err bit 1

err bit 0

Notes:

1.

ANY indicates that the LED can be ON, OFF or BLINKING.

2.

System LED may also be referred to as Service LED.

3.

WAN (Network) LED may also be referred to as Connectivity LED.

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LED state descriptions

LED states for V1.x Small Cell devices

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LED interpretation table when using the Iuh interface

The following table describes the possible states for each LED when the Small Cell is
using the Iuh interface to communicate with the Small Cell Gateway, that is,
BSR.enableIuh is set to false.
When BSR.enableIuh is set to false, the WAN LED follows a 3 step WAN connection
procedure and uses the WAN OK state.
State

Description

Power LED

WAN
(Network)
LED

Phone (User)
LED

System LED

Power off

Power off

OFF

OFF

OFF

OFF

Power on

Power on

ON

ANY

ANY

ANY

WAN error

IPSec tunnel
establishment
failure/released.

ON

OFF

ANY

ANY

WAN
connecting
(step 1 of 3)

IPSec tunnel
establishment
complete.

ON

SLOW
BLINKING

ANY

ANY

WAN
connecting
(step 2 of 3)

Small Cell
registration
complete.

ON

BLINKING

ANY

ANY

WAN
connecting
(step 3 of 3)

IuCS'
connection
establishment
complete.

ON

FAST
BLINKING

ANY

ANY

WAN OK

BVG DPAT
binding update
complete.

ON

ON

ANY

ANY

Phone not
detected

Last RRC
connection
release.

ON

ANY

OFF

ANY

Phone Detected

First RRC
connection and
IMSI in ACL.

ON

ANY

SLOW
BLINKING

ANY

Phone tx/rx

First CS/PS
RAB
establishment
complete.

ON

ANY

BLINKING

ANY

Phone max.
number

Max number of
UEs connected.

ON

ANY

ON

ANY

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LED state descriptions

LED states for V1.x Small Cell devices

....................................................................................................................................................................................................................................

State

Description

Power LED

WAN
(Network)
LED

Phone (User)
LED

System LED

System config
error

Add cell
(reserved PSC
& low Tx
power).

ON

ANY

ANY

OFF

System (auto)
configuring

Autoconfiguration
using UE (PSC
selection) or
network
listening
(autoconfiguration or
selfoptimization).

ON

ANY

ANY

BLINKING

System OK

Auto
configuration
complete.

ON

ANY

ANY

ON

System OK
Backhaul
congestion
(BCR2.4
onward)

System is in
service but has
detected
backhaul
network
impairments
that may impact
service.

ON

ANY

ANY

FAST
BLINKING

Engineer
indication

Refer to Error
Codes.

BLINKING

err bit 2

err bit 1

err bit 0

Notes:

1.

ANY indicates that the LED can be ON, OFF or BLINKING.

2.

System LED may also be referred to as Service LED.

3.

WAN (Network) LED may also be referred to as Connectivity LED.

Error codes

The following table describes the LED states for each possible error code:

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LED state descriptions

LED states for V1.x Small Cell devices

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Error code

Power LED

WAN LED (error


bit 2)

WAN LED (error


bit 1)

System LED
(error bit 0)

Default generic
establishing IPSec
tunnel

BLINKING

OFF

OFF

OFF

Location check
failure

BLINKING

OFF

OFF

ON

Movement check
failure

BLINKING

OFF

ON

OFF

BLST failure

BLINKING

OFF

ON

ON

Temperature out of
range

BLINKING

ON

OFF

OFF

EAP-AKA
authentication
failure

BLINKING

ON

OFF

ON

USIM
authenication
failure

BLINKING

ON

ON

OFF

Boot loader validity


failure

BLINKING

ON

ON

ON

Default generic
download backhaul
indication

BLINKING

SLOW BLINKING

OFF

OFF

Default generic
download in
progress

BLINKING

SLOW BLINKING

BLINKING

OFF

Default generic
download
activation

BLINKING

ANY

OFF

BLINKING

Generic validity
failure

BLINKING

OFF

BLINKING

OFF

RF module tx
failure

BLINKING

OFF

BLINKING

BLINKING

Small Cell lock


down upgrade

BLINKING

BLINKING

BLINKING

BLINKING

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LED state descriptions

LED states for V1.x Small Cell devices

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Board level self-test sequence

The following table describes the LED states that are visible during the Board level
self-test sequence (BLST):
Procedure

LED name

LED indication

Board Level Self Test (BLST)

POWER

BLINKING

POWER

OFF

WAN

BLINKING

WAN

OFF

SYSTEM

BLINKING

SYSTEM

OFF

PHONE

BLINKING

PHONE

OFF

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LED state descriptions

LED states for V2 Small Cell devices

....................................................................................................................................................................................................................................

LED states for V2 Small Cell devices


Overview

This topic describes the LEDS states on the V2 Small Cell devices.
Hardware LED interpretation table

The following table describes the possible states for each LED:
State

Description

Power LED

System LED

Phone (device)
LED

Power off

Power off

OFF

OFF

OFF

Power OK

Power on

ON

ANY

ANY

System Initializing
and registering with
gateway

System is
initializing, for
example: booting,
connecting, loading
data, registering
with the Small Cell
Gateway.

ON

BLINKING

BLINKING

System performing
auto-configuration

Registration with
Small Cell
Gateway
successful. Small
Cell is now
performing
auto-configuration /
network listening.

ON

BLINKING

OFF

System OK (In
Service)

System is ready to
provide service, or
is providing
service.

ON

ON

ANY

System Not in
Service (Needs
Operator
Intervention)

System cannot
achieve stable clear
state and provide
service.

ON

OFF

OFF

Phone: no active
users

Small Cell has no


active RABs.

ON

ON

OFF

Phone has active


user(s)

Small Cell has at


least one active
RAB.

ON

ON

ON

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LED state descriptions

LED states for V2 Small Cell devices

....................................................................................................................................................................................................................................

State

Description

Power LED

System LED

Phone (device)
LED

Phone: maximum
number of users
active

All available RABs


on Small Cell are
active.

ON

ON

BLINKING

Backhaul congestion
(Small Cell 2.4
Onwards)

System is in service
but has detected
backhaul network
problems that may
impact service.

ON

OFF

BLINKING

Major hardware
fault (return to
supplier)

A major hardware
fault has occurred.

BLINKING

OFF

OFF

Location check
failure

Location Check has


failed

BLINKING

BLINKING

OFF

Movement check
failure

Movement Check
has failed

BLINKING

ON

OFF

while maximum
number of RABs
active.

Notes:

1.

ANY indicates that the LED can be ON, OFF or BLINKING.

2.

Phone (device) LED may also be referred to as 3G Mobile LED.

3.

System LED may also be referred to as Connectivity LED.

If a product variant is fitted with a second Ethernet port, a dedicated LED illuminates to
indicate that an Ethernet connection has been made to this port.
GPS localization process LED interpretation table

The following table describes the possible states for each LED during the GPS
localization process:
State

Description

GPS LED

System LED

Power off

No power

OFF

OFF

LED-gpsNotRequired

GPS Location Detection


is not required.

OFF

ANY

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LED state descriptions

LED states for V2 Small Cell devices

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State

Description

GPS LED

System LED

LED-gpsScanActive

GPS Location Detection


is in progress.

BLINKING

ANY

LED-gpsHardwareFailure

GPS hardware has failed


or is not present when
GPS Location Detection
is required.

OFF

LED-gpsLocationFailure

GPS Location has failed


to provide an accurate
location fix.

OFF

LED gpsLocationUnauthorised
System not in service
(needs operator
intervention)

GPS has provided an


accurate location fix,
which has failed the
authorization checks.

ON

OFF

LED-gpsLocationValid
System OK (in service)
(assuming other
initialization checks are
successful)

GPS has provided an


accurate location fix,
which has been accepted
as an authorized location
fix.

ON

ON

(depending on how other


initialization checks are
implemented in relation
to GPS localization).
ANY
(if alternative location
checks may be used or if
GPS location checks are
disabled).
ANY
(if alternative location
checks may be used or if
GPS location checks are
disabled).

(assuming other
initialization checks are
successful)

Notes:

1.

ANY indicates that the LED can be ON, OFF or BLINKING.

User Scenarios for V2 hardware LED indications


Scenarios for

Scenario descriptions

Power OK

1. User connects PSU to mains and to Small Cell. Power LED is ON.

Power off

1. User accidentally pulls PSU plug from mains. Power LED is OFF
(all LEDs are OFF).
2. PSU or PSU connector fails. LED is OFF (all LEDs are OFF).

System OK (in
service)

1. Small Cell has successfully booted, established tunnel, registered,


and is available for service. System LED is ON.

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LED state descriptions

LED states for V2 Small Cell devices

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Scenarios for

Scenario descriptions

System initializing

1. Small Cell is establishing IPSec tunnel, or Registering with Small


Cell Gateway, or establishing IuCS connection, or performing
auto-configuration, or performing network listening: System LED
is BLINKING.
2. Small Cell is engaged in auto-configuration or self-optimization:
System LED is BLINKING.
3. Small Cell has succeeded in establishing IPSec tunnel after initially
failing to do so for longer than 10 minutes; system boot sequence
has resumed: System LED is BLINKING.

System not in service


(requires operator
intervention)

1. IPSec tunnel establishment has exceeded 10 minute time limit:


System LED is OFF
2. System has a configuration error: System LED is OFF.
3. Location Check or Movement Check failure.
4. System has detected connectivity problems to the CS core network.

Phone/device has
active user(s)

1. One or more users is successfully connected through the Small


Cell: Phone LED is ON.
2. Successful call handover from Small Cell 1 to Small Cell 2: Phone
LED on Small Cell 2 is ON.
3. Second and third authorized users make concurrent calls on a
closed or semi-open access Small Cell: Phone LED is ON.

Phone/device has
active user(s)

1. One or more users is successfully connected through the Small


Cell: Phone LED is ON.
2. Successful call handover from Small Cell 1 to Small Cell 2: Phone
LED on Small Cell 2 is ON.
3. Second and third authorized users make concurrent calls on a
closed or semi-open access Small Cell: Phone LED is ON.

Phone/Device has no
active user(s)

1. No users are taking service on the Small Cell (That is, there are no
active RABs): Phone LED is OFF.
2. Last authorized user has ended their call: Phone LED is OFF.
3. System shows ?System Initializing? indication: Phone LED is OFF.
4. System shows ?System requires operator intervention? indication:
Phone LED is OFF.

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LED state descriptions

LED states for V2 Small Cell devices

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Scenarios for

Scenario descriptions

Phone/device: phone
has maximum
number of users
active

1. A 4-user Small Cell has three active RABs, and the Phone LED is
ON. A new user makes a call and a fourth RAB becomes active:
Phone LED BLINKS as long as four RABs are active.

Backhaul congestion

1. Small Cell has detected backhaul impairments that may impact user
service : Phone LED BLINKS and System LED BLINKS.

2. A home user with 4-user Small Cell sees Phone LED is BLINKING
and attempts a call. The home user may or may not be given
service, depending on which features are activated, how they are
configured, and whether or not a local macro cell is available. If
they are not given service, they may infer that this is due to
capacity issues on the Small Cell.

2. A home user may infer that impairments affecting calls during this
indication may be due to congestion in the backhaul. Possible call
impairments include dropped calls and poor voice quality It may be
possible for the user to request other users of the local network to
reduce network usage whilst a call is made.
The backhaul congestion may potentially be detected whilst the
System is Initializing, in which case the System initializing LED
indication takes precedence.
The Phone LED provides no indication of number of active users
during backhaul congestion. The Small Cell ensures that the Phone
LED indication is correct when the backhaul congestion state
changes to uncongested.
Major hardware
failure (return Small
Cell to supplier)

1. Small Cell detects RF module tx failure, or BLST failure: Power


LED is BLINKING, other LEDs are OFF.

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LED state descriptions

LED states for V2.2 Small Cell devices

....................................................................................................................................................................................................................................

LED states for V2.2 Small Cell devices


Overview

This topic describes the LED states on the V2.2 Small Cell devices.
V2.2 Small Cell Hardware LED interpretation table

The following table describes the possible states for each LED:
State scenario

Description

Power LED

Connection
LED

Service LED

Usage LED

Power off

Power off

OFF

OFF

OFF

OFF

Power on

Power on (and no
hardware faults

ON

ANY

ANY

ANY

System Initialization in
progress, not complete.

ON

SLOW
BLINKING

OFF

OFF

OFF

System
Initializing

(Red)
(Red)

(White)
System OK
(ready for use)

Initialization complete
and successful

ON

ON

ON

(Red)

(White)

(White)

One or more
calls or internet
connections in
progress

Device has at least one


active voice or mobile
data connection

ON

ON

ON

ON

(Red)

(White)

(White)

(White)

Maximum
number of
simultaneous
users reached

Maximum number of
simultaneous voice/data
connections is reached.

ON

ON

ON

(Red)

(White)

(White)

SLOW
BLINKING

Poor IP
connection
quality
indicator.

Backhaul Congestion

ON

ON

ON

ANY

(Red)

(Orange)

(White)

(White)

Radio
interference
detected

Radio interference
detected which is likely to
impact voice and data
quality. Service is
provided, but
performance may be
affected

ON

ON

ON

ANY

(Red)

(White)

(Orange)

(White)

(White)

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LED state descriptions

LED states for V2.2 Small Cell devices

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State scenario

Description

Power LED

Connection
LED

Service LED

Usage LED

IP connectivity
set up failed

Platform detects failure to


obtain IP address from
DHCP during setup

BLINKING

OFF

OFF

ON

Device IP
connection has
failed to reach
customer
network.

Platform detects failure to


resolve the IPsec tunnel
FQDN via DNS.

BLINKING

Authentication
with network
has failed

Platform detects
authentication failure via
Security Gateway.

BLINKING

Connectivity to
the network
concentrator
failed

Loss of connectivity to
the FGW

BLINKING

ON

(Red)

(Orange)

Network timing
not achieved in
device

Network timing not


achieved in device within
time limit.

BLINKING

ON

(Red)

(Orange)

Failed Location
Check

Failed any applied


location/movement
check.

BLINKING

ON

ON

(Red)

(Orange)

(Orange)

PPPoE
username or
password
invalid.

1. PPPoE fails: show


failure LED
indication while
DHCP attempt made.
If DHCP succeeds,
allow PPPoE failure
indication to be
overwritten by next
state

BLINKING

ON

ON

ON

(Red)

(Orange)

(Orange)

(Orange)

BLINKING

OFF

OFF

OFF

BLINKING

BLINKING

BLINKING

BLINKING

(Red)

(Orange)

(Orange)

(Orange)

(Red)

(Orange)
OFF

(Red)

ON

OFF

(Orange)

OFF

(Red)

ON

ON

(Orange)

(Orange)

OFF

OFF

OFF

ON
(Orange)
OFF

2. PPPoE fails and


DHCP fails maintain
PPPoE failure
indication on LEDs.
Small Cell
device has a
hardware fault

Hardware Fault

Over
temperature

Temperature exceeds
defined limit for
hardware

(Red

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LED state descriptions

LED states for V2.2 Small Cell devices

....................................................................................................................................................................................................................................

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LED state descriptions

LED states for V2.2 Small Cell devices

....................................................................................................................................................................................................................................

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2roubleshooting
T
procedures

Overview
Purpose

This chapter describes the troubleshooting procedures for Small Cell devices.
Contents
Small Cell remote troubleshooting procedure

2-2

Small Cell on-site troubleshooting

2-7

V1.x Small Cell LED troubleshooting procedure

2-11

V2 Small Cell LED troubleshooting procedure

2-16

Small Cell diagnostic

2-20

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Troubleshooting procedures

Small Cell remote troubleshooting procedure

....................................................................................................................................................................................................................................

Small Cell remote troubleshooting procedure


Purpose

This procedure describes how to troubleshoot Small Cells from the HDM.
Before you begin

Wait at least 15 minutes after powering on the Small Cell.


Ensure that a W-CDMA 2100 Mhz capable mobile device is available.
Check that a DSL router (not a DSL modem) is installed.

Check that the DSL line is working properly.


Check that the Small Cell gateways are working properly.
Check the Small Cell is activated on the HDM.

Check the BSR.Lcell.operationalState state to determine whether the radio is


broadcasting. To do this, perform the following steps:
1. Click Manage from the Devices tab of the HDM GUI to manage the required
device
2. From the Queue Function tab, select Get Parameter Values, then find the
BSR.Lcell.operationalState
(Device.Services.BSR.1.Lcell.1.operationalState) parameter and

queue the function.


3. From the Device Data tab, check the value. Determine whether the value is
enabled.
Check the parameters relating to location lock and/or national location lock. To do
this, perform the following steps:
1. Click Manage from the Devices tab of the HDM GUI to manage the required
device.
2. From the Queue Function tab, select Get Parameter Values, then find the
BSR.lmcMFail (Device.Services.BSR.1.lmcMFail) parameter and queue
the function.
3. From the Device Data tab, check the value. If the value returned is true, the
Small Cell radio is failing because of the location checks of the Small Cell.

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Small Cell remote troubleshooting procedure

....................................................................................................................................................................................................................................

Steps to perform remote troubleshooting


...................................................................................................................................................................................................

From the HDM, check the BSR.operationalState and BSR.administrativeState parameters. To do this, perform the following steps:
1. Click Manage from the Devices tab of the HDM GUI to manage the required device.
2. From the Queue Function tab, select Get Parameter Values, then find the
BSR.operationalState
(Device.Services.BSR.1.Lcell.1.operationalState) and
BSR.administrativeState
(Device.Services.BSR.1.administrativeState) parameters and queue the

function.
3. Check the value from Device Data tab.
...................................................................................................................................................................................................

2
If

Then

Else

The Small Cell parameter


values are as follows:

Continue.

Go to Steps to manage Small


Cell status from the HDM
(p. 2-4).

BSR.OperationalState is enabled

BSR.administrativeState is
unlocked.

...................................................................................................................................................................................................

Trigger a diagnostic test on the whole Small Cell equipment by setting


SetParameterValues (diagnose=true).
Get the result of the diagnostic in the diagnoseBSRAdditionalText variable, by
entering the following command: GetParameterValues(diagnoseBSRAdditionalText).
If

Then

Else

The diagnostic result shows


errors.

Follow up the Small Cell


diagnostic using the Small
Cell diagnostic
(p. 2-20) procedure.

Continue.

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Troubleshooting procedures

Small Cell remote troubleshooting procedure

....................................................................................................................................................................................................................................
...................................................................................................................................................................................................

4
If

Then

Else

The Small Cell is running


properly.

End of procedure.

Continue with the Small Cell


on-site troubleshooting
(p. 2-7) procedure.

E...................................................................................................................................................................................................
N D O F S T E P S

Steps to reboot Small Cell

This procedure is part of the Steps to perform remote troubleshooting


(p. 2-3) procedure. It is not a standalone procedure.
...................................................................................................................................................................................................

Reboot the Small Cell from the HDM. To do this, perform the following steps:
1. Click on Manage on the Devices tab of the HDM to manage the required device.
2. From the Queue Action tab, select Reboot and Reboot Action.
Result: The Small Cell reboots.
...................................................................................................................................................................................................

When the Small Cell has rebooted and the radio is working:
If

Then

Else

The LED states indicate a


fault.

Go to Steps to perform LED


troubleshooting (p. 2-11).

Go to Step 1 of the Steps to


perform remote
troubleshooting
(p. 2-3) procedure.

E...................................................................................................................................................................................................
N D O F S T E P S

Steps to manage Small Cell status from the HDM

This procedure is part of the Steps to perform remote troubleshooting


(p. 2-3) procedure. It is not a standalone procedure.
...................................................................................................................................................................................................

Check the BSR.administrativeState of the Small Cell on the HDM.

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Small Cell remote troubleshooting procedure

....................................................................................................................................................................................................................................

If

Then

Else

The BSR.administrativeState is locked.

Set BSR.administrativeState
to unlocked from the HDM:

Continue and check the

1. From the Devices tab of the


HDM GUI, click Manage to
manage the required device.

the Small Cell.

BSR.OperationalState of

2. From the Queue Function tab,


select Set Parameter Values, then
find the BSR.administrativeState (Device.Services.
BSR.1.administrativeState)

parameter and queue the


function.
3. from the Device Data tab,
change the value to unlocked .
If the BSR.administrativeState
status is still locked, continue with
the Small Cell on-site
troubleshooting (p. 2-7) procedure.
...................................................................................................................................................................................................

Check the BSR.OperationalState of the Small Cell on the HDM.

If

Then

Else

The BSR.OperationalState is disabled.

From the HDM, reboot the Small Cell.


To do this, perform the following steps:

The BSR.OperationalState is
enabled, which indicates that the
radio is on.

1. From the Devices tab of the HDM,


click on Manage to manage the
required device.
2. From the Queue Action tab, select
Reboot and Reboot Action.

Continue and check the


BSR.AvailabilityStatus of the

Small Cell.

If the BSR.OperationalState is still


disabled, continue with the Small
Cell on-site troubleshooting
(p. 2-7) procedure.
...................................................................................................................................................................................................

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Small Cell remote troubleshooting procedure

....................................................................................................................................................................................................................................

If

Then

Else

BSR.AvailabilityStatus has

Follow the troubleshooting procedure


available on the HDM.

The BSR.AvailabilityStatus is 000000000


(inService), which means
the Small Cell is available for
service.

one of the following values:

000000001 (inTest)

000000010 (failed)

000000100 (powerOff)

000001000 (offLine)

000010000 (offDuty)

000100000 (dependency)

001000000 (degraded)

010000000
(notInstalled)

100000000 (logFull)

Go to Step 3 of the Steps to


perform remote
troubleshooting
(p. 2-3) procedure.

E...................................................................................................................................................................................................
N D O F S T E P S

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Troubleshooting procedures

Small Cell on-site troubleshooting

....................................................................................................................................................................................................................................

Small Cell on-site troubleshooting


Purpose

This procedure describes how to perform on-site troubleshooting.


Before you begin

Wait at least 15 minutes after powering on the Small Cell.


Ensure that a W-CDMA 2100 Mhz capable mobile device is available.
Check that a DSL router (not a DSL modem) is installed.

Check that the DSL line is working properly.


Check the access to the technical room (for example, DSL router).
Get the IP address of the Small Cell Gateway.

Get the DNS server name.

Steps to perform on-site troubleshooting


...................................................................................................................................................................................................

Check if PS and CS call service is working over the selected Small Cell on-site.
If

Then

Else

you are not able to make PS


or CS calls

For Metro Cell - Outdoor, go


to Steps to perform power
injector troubleshooting
(p. 2-8).

Check with HDM personnel


the status of the Small Cell.

For Metro Cell - Indoor, go to


Step 2 of this procedure.

From the Manage page on the


HDM GUI, send a connection
request to the device.
Go to Step 3 of this
procedure.

...................................................................................................................................................................................................

Determine whether the Ethernet LED at the Small Cell is ON or OFF.


If the Ethernet LED is OFF, check the Ethernet cable that connects the Small Cell to the
router and replace it, if needed.
If the problem is not resolved, contact next level of support.

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Small Cell on-site troubleshooting

....................................................................................................................................................................................................................................
...................................................................................................................................................................................................

3
If

Then

Else

The connection request fails


and the status of the Small
Cell on the HDM indicates a
problem.

Go to Steps to perform Small


Cell connectivity
troubleshooting (p. 2-9).

The Small Cell is running


properly.
End of procedure.

E...................................................................................................................................................................................................
N D O F S T E P S

Steps to perform power injector troubleshooting

This procedure is part of the Steps to perform on-site troubleshooting


(p. 2-7) procedure. It is not a standalone procedure and is only valid for Metro Cell Outdoor.
Perform the following checks in the power injector technical room:
...................................................................................................................................................................................................

Check the power on the Ethernet cable from the power injector to the Small Cell.
...................................................................................................................................................................................................

Check the power on the power outlet of the power injector.


...................................................................................................................................................................................................

Check the LEDs on the power injector.


...................................................................................................................................................................................................

4
If

Then

Else

The LEDs are ON for the


power injector and Ethernet
cable.

Go to Steps to perform Small


Cell connectivity
troubleshooting (p. 2-9).

Replace the power injector if


faulty.
Replace the Ethernet cable
between the Small Cell and
the power injector if faulty.
Replace the power outlet of
the power injector if faulty.
If the problem is not resolved,
contact next level of support.

E...................................................................................................................................................................................................
N D O F S T E P S
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Troubleshooting procedures

Small Cell on-site troubleshooting

....................................................................................................................................................................................................................................

Steps to perform Small Cell connectivity troubleshooting

This procedure is part of the Steps to perform on-site troubleshooting


(p. 2-7) procedure. It is not a standalone procedure.
...................................................................................................................................................................................................

Connect a laptop to the network through an Ethernet cable.


...................................................................................................................................................................................................

Ping the IP address of the NTP server.


If

Then

Else

There is a successful response


from the NTP server.

Continue

Contact next level of support.

...................................................................................................................................................................................................

From the command window on a Windows PC, enter the a


nslookup initial-ipsecrouter.XXX.com command to check the IP address of the
IPSec router.
Where: XXX represents the domain name.
If

Then

Else

The above command works.

You are able to connect to the


IPSec router and DNS Server.

Contact next level of support.

Continue.
...................................................................................................................................................................................................

Determine whether the link between the Small Cell device and the Small Cell gateway is
operational, by checking the following:

For V1.x Small Cell devices, check the WAN (network) LED.
For V2 Small Cell devices, check the System LED.

If

Then

Else

The LED is OFF, it indicates


that there is no connection.

Contact next level of support.

Continue.

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Small Cell on-site troubleshooting

....................................................................................................................................................................................................................................
...................................................................................................................................................................................................

Check the DSL service availability.


If

Then

Else

The DSL service is available.

End of procedure.

Replace the Small Cell


hardware.

E...................................................................................................................................................................................................
N D O F S T E P S

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Troubleshooting procedures

V1.x Small Cell LED troubleshooting procedure

....................................................................................................................................................................................................................................

V1.x Small Cell LED troubleshooting procedure


Purpose

This procedure describes the actions to perform according to the LED states of V1.x
Small Cell devices.
Before you begin

Wait at least 15 minutes after powering on the Small Cell.


Ensure a W-CDMA 2100 Mhz capable mobile device is available.

Check that a DSL router (not a DSL modem) is installed.


Check that the DSL line is working properly.
LED states can be checked remotely.

Steps to perform LED troubleshooting


...................................................................................................................................................................................................

Compare the LED states of the Small Cell device you are troubleshooting to the LED
states in LED states for V1.x Small Cell devices (p. 1-2).
...................................................................................................................................................................................................

If

Then

Else

The Power LED is ON.

Continue.

Go to Steps to check LED


power (p. 2-12).

...................................................................................................................................................................................................

3
If

Then

Else

The WAN (Network) LED is


ON.

Continue.

Go to Steps to check LED


WAN (Network) (p. 2-13).

...................................................................................................................................................................................................

4
If

Then

Else

The System LED is ON.

Continue.

Go to Steps to check LED


System (p. 2-14).

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V1.x Small Cell LED troubleshooting procedure

....................................................................................................................................................................................................................................
...................................................................................................................................................................................................

5
If

Then

Else

The Phone (User) LED is ON.

Continue.

Device is idle or has no


active calls (LED is
OFF). Continue.

Device is configuring
(LED is blinking).
Continue.

...................................................................................................................................................................................................

Check with HDM personnel the status of the Small Cell.


If

Then

Else

The status of the Small Cell


on the HDM indicates a
problem.

Go to Steps to perform
on-site troubleshooting
(p. 2-7).

The Small Cell is running


properly.

E...................................................................................................................................................................................................
N D O F S T E P S

Steps to check LED power

This procedure is part of the Steps to perform LED troubleshooting (p. 2-11) procedure.
It is not a standalone procedure.
...................................................................................................................................................................................................

1
If

Then

The Power LED is OFF.

Perform the Small Cell on-site


troubleshooting (p. 2-7) procedure.

The Power LED is BLINKING.

Reboot the Small Cell on-site.

...................................................................................................................................................................................................

2
If

Then

The Power LED is ON after the reboot.

Go to Step 3 of the Steps to perform LED


troubleshooting (p. 2-11) procedure.

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V1.x Small Cell LED troubleshooting procedure

....................................................................................................................................................................................................................................

If

Then

The Power LED is still BLINKING or OFF


after the reboot.

Perform the Small Cell on-site


troubleshooting (p. 2-7) procedure.

E...................................................................................................................................................................................................
N D O F S T E P S

Steps to check LED WAN (Network)

This procedure is part of the Steps to perform LED troubleshooting (p. 2-11) procedure.
It is not a standalone procedure.
...................................................................................................................................................................................................

1
If

Then

The WAN (Network) LED is OFF.

A technician must go on-site.


The technician must check the Ethernet cable
between Small Cell and the DSL router.
The cable must be replaced if necessary.
Go to Step 2 of this procedure.

The WAN (Network) LED is BLINKING


SLOW.

The IP communication establishment is in


progress. Wait until it ends (about 5 minutes).
If the LED is still BLINKING SLOW, contact
next level of support.

...................................................................................................................................................................................................

2
If

Then

The WAN (Network) LED is ON after the


cable replacement.

Go to Step 4 of the Steps to perform LED


troubleshooting (p. 2-11) procedure.

The WAN (Network) LED is still OFF after


the cable replacement.

Call next level support for DSL link


troubleshooting.

E...................................................................................................................................................................................................
N D O F S T E P S

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V1.x Small Cell LED troubleshooting procedure

....................................................................................................................................................................................................................................

Steps to check LED System

This procedure is part of the Steps to perform LED troubleshooting (p. 2-11) procedure.
It is not a standalone procedure.
...................................................................................................................................................................................................

1
If

Then

The System LED is OFF.

There is a system configuration error.


Reboot the Small Cell from the HDM. To do
this, perform the following steps:
1. Click on Manage on the Devices tab of the
HDM to manage the required device.
2. From the Queue Action tab, select Reboot
and Reboot Action.
Go to Step 2 of this procedure.

The System LED is BLINKING SLOW.

A software upgrade or an auto-configuration


process is in progress.
Wait until it ends (about 15 minutes).
Go to Step 3 of this procedure.

The System LED is BLINKING FAST.

There are backhaul network impairments that


may impact service.
Contact next level of support.

...................................................................................................................................................................................................

2
If

Then

The System LED is ON after the reboot.

Go to Step 5 of the Steps to perform LED


troubleshooting (p. 2-11) procedure.

The System LED is still OFF after the reboot.

Contact next level of support.

...................................................................................................................................................................................................

3
If

Then

The System LED is ON at the end of the


upgrade or auto-configuration process.

Go to Step 5 of the Steps to perform LED


troubleshooting (p. 2-11) procedure.

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V1.x Small Cell LED troubleshooting procedure

....................................................................................................................................................................................................................................

If

Then

The System LED is still BLINKING SLOW at


the end of the upgrade or auto-configuration
process.

Reboot the Small Cell from the HDM. To do


this, perform the following steps:
1. Click on Manage on the Devices tab of the
HDM to manage the required device.
2. From the Queue Action tab, select Reboot
and Reboot Action.

...................................................................................................................................................................................................

4
If

Then

The System LED is ON after the reboot.

Go to Step 5 of the Steps to perform LED


troubleshooting (p. 2-11) procedure.

The System LED is still BLINKING SLOW or


OFF.

Contact next level of support.

E...................................................................................................................................................................................................
N D O F S T E P S

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Troubleshooting procedures

V2 Small Cell LED troubleshooting procedure

....................................................................................................................................................................................................................................

V2 Small Cell LED troubleshooting procedure


Purpose

This procedure describes the actions to perform according to the LED states of V2 Small
Cell devices.
Before you begin

Wait at least 15 minutes after powering on the Small Cell.


Ensure a W-CDMA 2100 Mhz capable mobile device is available.

Check that a DSL router (not a DSL modem) is installed.


Check that the DSL line is working properly.
LED states can be checked remotely.

Steps to perform LED troubleshooting


...................................................................................................................................................................................................

Compare the LED states of the Small Cell device you are troubleshooting to the LED
states in LED states for V2 Small Cell devices (p. 1-8).
...................................................................................................................................................................................................

If

Then

Else

The Power LED is ON.

Continue.

Device has a major hardware


fault. (LED is BLINKING).
Contact next level of support.

...................................................................................................................................................................................................

3
If

Then

Else

The System LED is ON.

Continue.

Go to Steps to check LED


System (p. 2-14).

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V2 Small Cell LED troubleshooting procedure

....................................................................................................................................................................................................................................
...................................................................................................................................................................................................

4
If

Then

Else

The Phone (Device) LED is


ON.

Continue.

Device is idle or has no


active calls (LED is
OFF). Continue.

Device has maximum


number of RABs active
(LED is blinking).
Continue.

...................................................................................................................................................................................................

5
If

Then

Else

the Small Cell device has an


LED for GPS.

Go to Step 6 of this
procedure.

Go to Step 7 of this
procedure.

...................................................................................................................................................................................................

6
If

Then

Else

The GPS LED is OFF.

One of the following scenarios


applies:

Continue.

GPS Hardware has failed or is


not present when GPS Location
Detection is required.

GPS Location has failed to


provide an accurate location fix.

Contact next level of support.


The GPS LED is ON and the
System LED is OFF.

GPS has provided an accurate


location fix, which has failed the
authorisation checks.
Contact next level of support.

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V2 Small Cell LED troubleshooting procedure

....................................................................................................................................................................................................................................
...................................................................................................................................................................................................

Check with HDM personnel the status of the Small Cell.


If

Then

Else

The status of the Small Cell


on the HDM indicates a
problem.

Go to Steps to perform
on-site troubleshooting
(p. 2-7).

The Small Cell is running


properly.

E...................................................................................................................................................................................................
N D O F S T E P S

Steps to check LED System

This procedure is part of the Steps to perform LED troubleshooting (p. 2-11) procedure.
It is not a standalone procedure.
...................................................................................................................................................................................................

1
If

Then

The System LED is OFF.

There could be a system error or backhaul


network problems.
Reboot the Small Cell from the HDM. To do
this, perform the following steps:
1. Click on Manage on the Devices tab of the
HDM to manage the required device.
2. From the Queue Action tab, select Reboot
and Reboot Action.
Go to Step 2 of this procedure.

The System LED is BLINKING.

A software upgrade or an auto-configuration


process is in progress.
Wait until it ends (about 15 minutes).
Go to Step 3 of this procedure.

...................................................................................................................................................................................................

2
If

Then

The System LED is ON after the reboot.

Go to Step 5 of the Steps to perform LED


troubleshooting (p. 2-11) procedure.

The System LED is still OFF after the reboot.

Contact next level of support.

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Troubleshooting procedures

V2 Small Cell LED troubleshooting procedure

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3
If

Then

The System LED is ON at the end of the


upgrade or auto-configuration process.

Go to Step 5 of the Steps to perform LED


troubleshooting (p. 2-11) procedure.

The System LED is still BLINKING at the end


of the upgrade or auto-configuration process.

Reboot the Small Cell from the HDM. To do


this, perform the following steps:
1. Click on Manage on the Devices tab of the
HDM to manage the required device.
2. From the Queue Action tab, select Reboot
and Reboot Action.

...................................................................................................................................................................................................

4
If

Then

The System LED is ON after the reboot.

Go to Step 5 of the Steps to perform LED


troubleshooting (p. 2-11) procedure.

The System LED is still BLINKING or OFF.

Contact next level of support.

E...................................................................................................................................................................................................
N D O F S T E P S

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Issue 2 July 2012

Troubleshooting procedures

Small Cell diagnostic

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Small Cell diagnostic


Diagnostic result summary

After the end of the Small Cell diagnostics, the parameter BSR::diagnoseBSRAdditionalText contains the result of the check.
You can read the result summary from the HDM via the following TR-069 command:
GetParameterValues(diagnoseBSRAdditionalText)

The diagnoseAdditionalText field is populated for a diagnose action as follows:

executing <timestamp>

pass <timestamp>

fail <cause> <timestamp>

If <cause> has one of the following values:

Diagnostic test incomplete to timeout of the diagnose action

BSR not operational

LCell not operational

Then send a technician to the site.


If <cause> has one of the following values:

BSR Gateway not operational

Voice gateway not operational

Packet gateway not operational

SCTP not operational

Then continue the troubleshooting procedure on the Small Cell gateways of the cluster.
BSR diagnostic data

The Small Cell also provides diagnostic data for the following processes and activities in
the Diagnostics Results file.

Stack dumps of recent core files (/var/crash/)

Log/trace data and call failure report information


System event history data (/var/log/)
CPU/memory error log (/var/log/)

Detection of Small Cell tampering

Diagnostic results file

The diagnostic results are in a text file. This file is in a zipped file located on the Small
Cell in the folder: /var/log/diagnostics. It can be retrieved by using SFTP from the SCMS.
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401-387-076 Release 2.4.1
Issue 2 July 2012

Troubleshooting procedures

Small Cell diagnostic

....................................................................................................................................................................................................................................

The zipped file contains the following files:


File type
contents of /var/log/ directory including all
trace, log, messages, historical fault list files
and any dumped back trace buffer

File description
fault log HFL.txt
error log Error.log
system logs messages.x, where x represents 1,
2 and so on.
pramfs trace files
code trace (ct) logs
bsrsavestate.tgz files (Crash reports should be
included in the bsrsavestate if present)

cdbs and ipsec.conf

cdb files - bulkcm.cdb, StaticBulkcm.cdb ipsec


files - ipsec.conf, ipsec.dyn.conf,
ipsec.nullts.conf

current mount points

mountPoints - file system mounting


information

GDF version (/proc/cmdline)

Gdf - generic data file

Disk space (used/free)

Small Cell file space used and available

dmesg

Dmesg (the kernel ring buffer)

Config Spec from fpu1.vx (as per 'appver' )


command

appverOutput - Clearcase config spec fpu1.vx


for determining code branches/labels used for
Small Cell subsystems

tmp/tids

tids - task ids

cat /proc/net/sctp/*

sctpStatus - SCTP status

ip addr; ip route; ip neigh; ip xfrm state; ip


xfrm policy

ipStatus - IP status

uptime

uptime - time the load was up running

netstat -an

netstatOutput - NET statistics

$APP/utils/programMOD -s

programMODOutput - board image file


versions, etc.

/mnt/mainfs/local/startup.script

default Small Cell trace level, settings

/mnt/mainfs/etc/*

ssh_host-dsa*, etc. - host/dsa key files

$APP/utils/crcProt

crcProtOutput - CRC port mapping, errors

cat /mnt/mainfs/.GENERIC_TO_TRY
/mnt/mainfs/.GENERIC_TO_RUN

GENERTIC_TO_RUN, GENERTIC_TO_
TRY

/mnt/mainfs/etc/rc.local

Environment vars

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Use pursuant to applicable agreements
Issue 2 July 2012

Troubleshooting procedures

Small Cell diagnostic

....................................................................................................................................................................................................................................

File type

File description

ramConsole

ramconsole - RAM console : initialised new


ring buffer

radio ntp logs

ntp.conf.tmp - NTP configuration

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Glossary
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Numerics
3G

Third Generation
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BCR

BSR Cluster Release


BSG

BSR Signalling Gateway


BSR

Base Station Router


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CLI

Command Line Interface


CPU

Central Processing Unit


CS

Circuit Switched
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DNS

Domain Name Server


DSL

Digital Subscriber Line


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GDF

Generic Data File


GSM

Global System for Mobile Communications


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Issue 2 July 2012

Glossary
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GUI

Graphical User Interface


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HDM

Home Device Manager


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IP

Internet Protocol
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LED

Light Emitting Diode


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NTP

Network Time Protocol


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OLCS

Online Customer Support


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PC

Personal Computer
PS

Packet Switched
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SCMS

Small Cell Management System


SCTP

Stream Control Transmission Protocol


SFTP

Secure File Transfer Protocol


SSH

Secure Shell

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401-387-076 Release 2.4.1
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Glossary
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TR-069

The CPE WAN management protocol defined by the DSL Forum.


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W-CDMA

Wideband Code Division Multiple Access

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Issue 2 July 2012

Glossary
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401-387-076 Release 2.4.1
Issue 2 July 2012

Index

A additional information, vi

................................................................................................

................................................................................................

B BLST

................................................................................................

LEDs, Small Cell V1.x, 1-7


board level self-test sequence
LEDs, Small Cell V1.x, 1-7

intended audience, v

L LED power checks, 2-12

LED System checks, 2-14, 2-18


LED troubleshooting, 2-11, 2-16

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LED WAN (Network) checks, 2-13

C conventions used, vi

LEDs

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board level self-test sequence, Small Cell V1.x, 1-7

D document

error codes, Small Cell V1.x, 1-5

how to use, vi

GPS localization process, Metro Cell V1.x, 1-9

references, vi

states, 1-8, 1-13

revision history, v

states, Metro Cell V2.x, 1-8

document support, vii


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E error codes

Small Cell V1.x, 1-5


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G GPS localization process

LED states, 1-9


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H how to comment, vii

how to order, vii

states, Small Cell V1.x, 1-2, 1-4


states, using Iu', 1-4
states, using Iuh, 1-2
states, V2.2 devices, 1-13
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N new in this release, v
................................................................................................
O on-site troubleshooting, 2-7
................................................................................................
P prerequisite knowledge, vi
................................................................................................
R reason for revision, v

....................................................................................................................................................................................................................................
Alcatel-Lucent 9364 MC
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IN-1
401-387-076 Release 2.4.1
Use pursuant to applicable agreements
Issue 2 July 2012

Index
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reboot Small Cell


how to, 2-4
related information, vi
remote troubleshooting, 2-2
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S Small Cell connectivity troubleshooting

how to, 2-9


Small Cell power injector troubleshooting
how to, 2-8
Small Cell status
from HDM, 2-4
supported systems, v
................................................................................................
T technical support, vii

troubleshooting
on-site, 2-7
remotely, 2-2
using LEDs, 2-11, 2-16

....................................................................................................................................................................................................................................
Alcatel-Lucent Proprietary
Alcatel-Lucent 9364 MC
IN-2
Use pursuant to applicable agreements
401-387-076 Release 2.4.1
Issue 2 July 2012