Richard R.

Michaels
Residential Address: 3918 Colorado Drive, Hope Mills, North Carolina 28348
Cellular Phone: (910) 574-7281
E-Mail Address: richmichaels@nc.rr.com
Analytical Decision-Maker Leadership Problem Solver Customer-Oriented
OBJECTIVE: Experienced and disciplined Multi-Unit Manager seeks a position within the Hospitality Industry where
I can use my knowledge and abilities to achieve organizational objectives and be a benefit to the company.
PROFESSIONAL PROFILE
 Management Professional with expertise in the over-all operations of twelve (12)/ 24-hour
restaurants in one of the top five high volume markets in the within the company
 Major component of position included sourcing, hiring, mentoring, training and developing Unit
and District managers for selection and promotion for upward mobility within company
organization
 Oversaw the hiring, training and development of over 300 hourly associates
 Supervised Maintenance Tech and budgeted related expenses.
 Held full P&L responsibility for $7,000,000 annual sales Division.
 Built Sales through Community involvement in schools, athletics, and daily recruiting
 Handled all requests for terminating Associates and gave the Final Approval
KEY STRENGTHS
Team Building Organization/Follow –through Customer Service
Problem-Solving Public Speaking Profit and Loss Analysis
Production Management Excellent Communication Relates well with Diversity

KNOWLEDGE/SKILLS/ABILITIES
MANAGEMENT/SUPERVISION
 Scheduling employees and projects to meet customer service needs
 Firm, Fair and Consistent with disciplinary needs and training/coaching of associates
 Provided hands-on Training, Coaching and regular feedback to employees provides unity and
consistency in workplace operations
 Prepared employee assessments including Development and Action Plans
BUDGETING & ANALYSIS
 Efficient Planning of Payroll, Maintenance and Operating expenses
 Trouble Shoot problem areas and develop an action plan to improve performance
 Prepared budgets and Profit Projections for single Units, Districts and Division
 Track trends for people, sales and profits in order to successfully compete in the food/hospitality
industry
COMMUNICATION SKILLS
 Conducted individual meetings with Management and Hourly Associate Teams in order to relate
successfully to the audience and establish rapport to increase sales and profits
 Effectively communicates well to a groups or individuals, both verbally and written
 Ability to professionally network in the community to build sales and attract management
candidates

Richard R. Michaels Cellular Phone: (910) 574-7281

EMPLOYMENT HISTORY
Division Manager, Waffle House, Fayetteville, North Carolina Feb./1998-Present
District Manager, Waffle House, Florence, South Carolina Feb./1996-Feb./1998
Unit Manager, Waffle House, Hardeeville, South Carolina Jul./1995-Feb./1996
Manager Trainee, Waffle House, Port Wentworth, Georgia Apr./1995-Jul./1995
District Manager, Dry Clean USA, Savannah, Georgia July/1993-Apr./1995
General Manager, Ramada Inn, Pooler, Georgia Aug./1992-May/1993
Executive Housekeeper, Hyatt Regency Baltimore, Maryland July/1991-Aug./1992
Assistant Front Office Manager, Hyatt Regency Baltimore, Maryland July/1990-July/1991
Executive Housekeeper, Hyatt Regency Nashville, Tennessee June/1989-July/1990
Restaurant Manager, Hyatt Regency Savannah, Georgia Nov./1988-June/1989
Executive Steward, Hyatt Regency Savannah, Georgia July/1988-Nov./1998
Manager Trainee, Hyatt Regency Savannah, Georgia Aug./1987-July/1998
ACADEMIC PROFILE
Bryant College, Smithfield, Rhode Island 1983-1987
Degree Received: Bachelor of Science in Business Administration
Concentration: Hotel and Restaurant Management
OTHER EDUCATIONAL EXPERIENCE
Serv-Safe National Certification (2009- Current)
International Fabricare Institute, Silver Springs, Maryland
COMMUNITY AND VOLUNTEER INVOLVEMENT
Basketball Coach, Hope Mills Youth Association, Hope Mills, NC (2005-Present), Assistant Baseball Coach,
Hope Mills Youth Association, Hope Mills, NC (2005-2008), Hotel Restaurant Advisory Committee for
Fayetteville Technical Community College (2006-2007), Spearheaded and Conducted Waffle Eating Contest
between rival high schools in North Carolina to benefit the Athletic Department of winning school, Member
of Cumberland County Chamber of Commerce (1999-2002)