Dan VanSickle

10571 Fox Squirrel Ct.

Jacksonville, FL. 32257
Phone: (904)-625-5031
Email: dvansickle@comcast.net

HIGHLIGHTS:

Extremely passionate about sports and public relations, so I would love to combine both of these
passions by becoming a Member Relations Specialist for the Jacksonville Jaguars
Very skilled and knowledgeable in the communication field, specifically public relations
Adept writer, strong communicator and very comfortable working in a group setting
Strong work ethic and desire for excellence, which is highlighted by my four-year collegiate
baseball career

EDUCATION: Cumulative GPA: 3.26

University of North Florida, Jacksonville, Florida, 2013-2015
Anticipated Graduation: Spring 2016
Major: Communication
Concentration: Public Relations
GPA: 3.14
Tallahassee Community College, Tallahassee, Florida, 2011-2013
Earned AA Degree
GPA: 3.42

RELEVANT COURSEWORK:

AREAS OF STRENGTH:

AREAS OF KNOWLEDGE:

Principles of Public Relations

Advanced Writing for the Media
Advertising Media Graphics
Media Theories and Effects
Public Speaking for Professionals

Intelligent
Strong work ethic
Determined
Strong knowledge of sports
Detail-oriented
Social media literate
Microsoft Word
Microsoft Excel
WordPress
Facebook
Instagram

Public Relations Writing

Media Literacy
Principles of Advertising
Mass Communications Research
Understanding Emerging Media
Responsible
Prompt
Good teammate
Adept writer
Cool under pressure

Microsoft PowerPoint
Storify
Blogger
Twitter
Sports

ACADEMIC ACHIEVEMENTS: International Baccalaureate Diploma recipient

(Stanton College Preparatory School)
ATHLETIC ACHIVEMENTS: Two years of baseball at the Junior College level (TCC)
Two years of baseball at the NCAA Division 1 level (UNF)
VOLUNTEER WORK: Jacksonville Health: Momentum Program
The Boselli Foundation: Shop With a Jock

Sales & Marketing: Client Relations/Customer Service

Member Relations Specialist - Jacksonville Jaguars (Jacksonville, FL)

Department: Ticketing
Reports To: Manager, Member Relations and Retention
Summary:
The Member Relations Specialists main focus is to provide first-class customer
service. This level of customer service is delivered through timely responses to
customers. The Member Relations Specialist will bring to the Jaguars proactive
and reactive relationship building strategies that will contribute to the ultimate
increase in Season Ticket Member loyalty, customer satisfaction and the overall
retention rate. The Member Relations Specialist will develop excellent
relationships with the Jaguars Season Ticket Members and deliver customized
communications, events, programs and benefits to the Jaguars most important
fan.
Job Duties

Serve as the primary liaison for Jaguars customers

Provide to Jaguars customers a consistent and disciplined approach to
support.
Implement frequent touch point programs designed to increase customer
loyalty.
Meet or exceed daily call volume goalstypically between 50 and 75
outbound calls per day.
Use effective problem solving skills to address any customer concerns.
Meet or exceed yearly renewal and sales goals.
Assist with developing, coordinating and implementing Season Ticket
Member events.
Collect payments from customers.
Assist with gift and ticket deliveries.
Collaborate with the sales team to meet and exceed customer service
expectations.
Collect data and follow up with guests regarding the game day
experience.
Accurately manage and update CRM database for Season Ticket Member
accounts.
Act as the point of contact for Members during Jaguars games and other
events; ensure resolution of any and all concerns, check-in with and visit

Members in their seats, and help create a fun atmosphere for the Member
and any accompanying guests.
Perform other duties as assigned by the Manager of Member Relations
and Retention or any other person designated by the Jaguars.

Jaguars Values (P.R.I.D.E.): The Jaguars looks for candidates that exemplify
and share its core values:

Productive and Passionate you should be able to work in a fast-paced

environment, respond quickly and effectively to changing trends and
circumstances and be enthusiastic about interning for the team.
Responsive and Accountable you should be able to be trusted and relied
upon by others on the team.
Innovative and Intelligent you shouldnt be afraid to make tough
decisions or welcome new suggestions.
Dedicated & Collaborative you should be able to gather input from
others; you should be able to create and build positive relationships.
Excellent you should be able to learn how to drive the team to achieve
goals and results to improve performance.

Job Qualifications

Bachelors degree from an accredited university.

1-2 years of customer service and sales experience preferred.
Proven experience of using relationship-building to increase over-thephone, written and in-person sales.
Knowledge of accounts receivable and accounts payable practices.
Demonstrated ability to develop and maintain relationships with
customers.
Excellent verbal and written communication skills.
Excellent problem-solving skills.
Ability to work long and flexible hours, including evenings, weekends, and
holidays.
Must be well organized, creative and customer service oriented.
Demonstrated public speaking and presentation experience.
Clear and effective written communication skills.
Flexibility and adaptability to work with customers from varying
backgrounds.

Applications are being accepted online only. Please do not call to apply for this
position. Please provide complete information. An incomplete application may
affect your consideration for this position. The Jacksonville Jaguars are
committed to a policy of equal employment opportunity and will not discriminate
against an applicant on the basis of race, color, religion, creed, national origin,
ancestry, sex, age, disability, veteran status, genetic information or any other

legally recognized protected basis under federal, state or local laws, rules, or
legal requirements.
By submitting this application, you understand that you may be subject to a preemployment drug test. You certify that the information in your application is true,
correct and complete. You authorize the Jaguars and its representatives to
contact your prior employers and other references and all others for purposes of
certification of the information you have provided. You understand your
application is subject to, among other things, your eligibility to work in the United
States.
Note: When you apply for this job online, you will be required to answer the following questions:
1. (Yes/No) Do you have 1-2 years of sales experience?
2. (Yes/No) Do you have 1-2 years of customer service experience?
3. What are your salary expectations for this position?
4. (Yes/No) Do you have experience making outbound and receiving inbound phone calls?
5. (Yes/No) Are you comfortable with making 70 outbound calls per day?
6. (Yes/No) Do you have experience with Archtics Ticketmaster System?
7. (Yes/No) Do you have experience with a CRM system?