MEMBERSHIP GUIDE

AIRLINE RELATED BENEFITS

Members Databank: If you are not already a member, you will be
automatically enrolled in the Caribbean Miles programme. Your
Membership number will also be your Caribbean Miles number for easy
reference.
Priority Status for fully booked flights: In the event that we are unable
to confirm your reservation requests as a result of pre-sold flights,
priority consideration will be given for confirmation as cancellations are
registered.
Preferential airport check-in: Upon presentation of your Club Caribbean
Membership card, members receive the privilege of check-in at the
Business Class counter. This facility is offered only to the Member
and one guest travelling with the Member. Courteous, experienced
Customer Service Representatives will provide prompt and efficient
service, ensuring you a speedy check-in.
Waiver on date change fees: We understand that as a business traveller,
the need for flexible travel planning is vital. In an effort to help you
achieve this, tickets that carry date change penalties can be changed
at no additional cost. NOTE: Club Caribbean Waiver of Flight and Date
Change Penalty Vouchers do not apply to fare upgrades or reissue fees
resulting from a date change.
Club Caribbean members will be issued Five (5) Waiver of Flight and
Date Change Penalty Vouchers which are to be used when requesting
flight and date changes. The voucher(s) must be presented at the checkin counter on the date of travel.
Club Caribbean Members are requested to have the vouchers with
them at all times when travelling. Flight and date change fees are nonrefundable. Flight and date changes will be subject to seat availability
and must be within the validity of the ticket.
Priority standby at airport: In the event that we were unable to confirm
your booking and you are travelling stand-by, priority consideration will
be given if seats become available.
Priority baggage handling: As a Club Caribbean Member, your baggage
will be given priority handling when travelling on Caribbean Airlines
flights. Baggage regulations apply to all Members.
Access to our hospitality lounges & business centers: When departing
on a Caribbean Airlines flight, Club Caribbean Members and one
travel companion (16 years and over) are welcomed in the luxurious
hospitality lounges available at selected airports. Simply present your
Club Caribbean card and Caribbean Airlines boarding pass to our
representative who will be happy to accommodate you.
Antigua

Barbados

Jamaica (Kingston)

St. Maarten

Trinidad (POS)

Toronto

Miami

New York

Suriname

Guyana

AIRLINE RELATED BENEFITS CONTD

Our lounges provide a serene and comfortable atmosphere where you
can relax with a friend, finalise your business plans, enjoy a cup of coffee
or complimentary cocktails from the bar, view the current news on
television, make your last minute phone calls, or browse through our
latest publications.
Club Caribbean Members may sometimes require internet connection
and faxing facilities to conduct business while waiting on flight
departure. The business center located in the hospitality lounge is
available to you.
Priority boarding: When its time to board your Caribbean Airlines
flight, you will be given the opportunity to board the aircraft first (along
with Business Class passengers) so that you can secure your seat in a
comfortable manner.
Discounts at Caribbean Airlines Duty Free shop: Upon presentation
of your Club Caribbean card, you are eligible for a 10% discount on all
purchases made at our shop, located at Piarco International Airport
Trinidad.
Personalised baggage tags: Upon joining the Club Caribbean
programme, members will be issued personalised Club Caribbean
baggage tags, which can be used at your convenience. These baggage
tags are issued every two years once membership is renewed.
Family Members can be co-applicants: Co-application is extended to
one family member who wishes to enjoy Member benefits.

ITS MORE THAN JUST A TRAVEL CLUB

Special discounts and facilities: As a Club Caribbean Member you are
entitled to a comprehensive range of special discounts, upgrades and
privileges at our partner hotels. .
REMINDER: Kindly present your Club Caribbean card when requesting
services at our partner hotels and HERTZ car rental service.

THE CARIBBEAN REGION

Antigua:
Club Caribbean Contact
Woods Mall, Fryers Hill Road, St. Johns, Antigua
Tel: (800) 744 2225
Jolly Beach Resort
P.O. Box W2009, Bolans Village, St. Marys Parish, Antigua
Tel: (268) 462 0061
Club Caribbean privileges include:
t
VIP status with complimentary amenities in room upon arrival
t
Late check-out subject to availability
Barbados:
Club Caribbean Contact
Sunjet House, Independence Square, Fairchild Street, Bridgetown,
Barbados
Tel: (800) 744 2225
Barbados Beach Club
Maxwell Coast Road, Christ Church
Tel: (246) 428 9900
Club Caribbean privileges include:
t
Complimentary upgrade subject to availability
t
Early check-in/late check-out subject to availability
t
Complimentary use of hotel facilities (deposits required for
equipment hire for tennis etc.)
t
Preferential rates at the Barbados Golf Club

Grenada:
Club Caribbean Contact
Maurice Bishop International Airport, St. Georges, Grenada W.I.
Tel: (800) 744 2225
Allamanda Beach Resort & Spa
Grand Anse Beach, St. Georges, Grenada W.I.
Tel: (473) 444 0095
Club Caribbean privileges include:
t
Complimentary room upgrade subject to availability
t

Eiscount on Food only.
t
Receive free accommodation on your 7th days stay
True Blue Bay Resort
Old Mill Lane, True Blue, St. Georges, Grenada W.I.
Tel: (473) 443 8783
Club Caribbean privileges include:
t

Eiscount on accommodation
t
Early check-in/late check-out subject to availability

THE CARIBBEAN REGION

Guyana:
Club Caribbean Contact
19-21 Avenue of the Republic & Regent Street, Georgetown, Guyana
Tel: (800) 744 2225
Cara Lodge
294 Quamina Street, South Cummingsburg, Georgetown
Tel: (011) 592 225 5301
Club Caribbean privileges include:
t
Complimentary room upgrade subject to availability
t
Early/latecheck-in/check-out subject to availability
t
Complimentary daily newspapers
t
Complimentary use of facilities that would normally attract a large
charge
Cara Suites
176 Middle Street, Georgetown
Tel: (011) 592 226 1612
Club Caribbean privileges include:
t
Complimentary room upgrade subject to availability
t
Early/latecheck-in/check-out subject to availability
t
Complimentary daily newspapers
t
Complimentary use of facilities that would normally attract a large
charge

Jamaica:
Club Caribbean Contact
Kingston5, Jamaica
Tel: (800) 744 2225
Ocean Terrace Inn
P.O. Box 65, Fortlands
Tel: (869) 465 2754
Club Caribbean privileges include:
t
Complimentary room upgrade subject to availability
t
Early/late check-in/check-out subject to availability
t
Complimentary Times fax daily

THE CARIBBEAN REGION

St. Lucia:
Club Caribbean Contact
Woods Mall, Fryers Hill Road, St. Johns, Antigua
Tel: (800) 744 2225
Bay Gardens Inn
Rodney Bay, Castries, St.Lucia
Tel: (758) 452 8200
Club Caribbean privileges include:
t
Complimentary room upgrade subject to availability
t

Eiscount on meals
t
Free internet access
Cara Suites
La Pansee, Castries , St.Lucia
Tel: (758) 452 4767
Club Caribbean privileges include:
t
Complimentary room upgrade subject to availability
t
Early/late check-in/check-out subject to availability
t
Complimentary daily newspapers
t
Complimentary use of facilities that would normally attract a large
charge

10

THE CARIBBEAN REGION

Tobago:
Club Caribbean Contact
A N. R. Robinson, Crown Point, Tobago
Tel: (868) 625 7200
Grafton Beach Resort
Black Rock
Tel: (868) 639 0191
Grafton Beach Resort - Grafton Room only (Garden View Room)
Use of recreational facilities such as squash courts, games room
Fruit plate in room on arrival
Welcome fruit drink on arrival
15% off selected spa treatments
Grafton Bed and Breakfast (Garden View Room)
Use of recreational facilities such as squash courts, games room
Upgrade to ocean view room subject to availability on day of arrival
Fruit plate in room on arrival (Club Caribbean members get fruit basket)
Welcome fruit drink on arrival
20% off selected spa treatments (not combinable with other offers)
Le Grand Courlan Spa Resort Le Grand Room only
(Deluxe Garden View Room)
Use of recreational facilities such as tennis courts, gym
Fruit plate in room on arrival
Welcome fruit drink on arrival
20% off selected spa treatments (not combinable with other offers)
Le Grand Bed and Breakfast (Deluxe Garden view Room)
Use of recreational facilities such as tennis courts, gym
Fruit plate in room on arrival (Club Caribbean members get fruit basket)
Upgrade to deluxe ocean view room subject to availability
on day of arrival
Welcome fruit drink
25% off selected spa treatments (not combinable with other offers)

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Trinidad
Club Caribbean Contact
Caribbean Airlines, Ground Floor, Nicholas Tower,
63-65 Independence Square
Tel: (868) 625 7200
Club Caribbean Contact
Caribbean Airlines, Piarco International Airport, Piarco, Trinidad W.I.
Tel: (868) 625 7200
Club Caribbean Contact
Caribbean Airlines, St. James Street, Carlton Centre, San Fernando,
Trinidad W.I
Tel: (868) 625 7200
Caribbean Airlines Duty-Free Shop
Piarco International Airport
Available for departing and arriving passengers at Piarco International
Airport, Caribbean Airlines Duty Free shop offers a wide range of
fragrances, cosmetics, liquor, cigarettes and confectionery.
Club Caribbean privileges include:
iscount on purchases
Cara Suites
Southern Main Road, Claxton Bay
Tel: (868) 659 2272
Club Caribbean privileges include:
Complimentary room upgrade subject to availability
Early/late check-in/check-out subject to availability
Complimentary daily newspapers
Complimentary use of facilities that would normally attract a large
charge (Wi-Fi and DSL high speed internet)
Complimentary tea or coffee in the morning in room
Ariapita Road, St. Anns
Tel: (868) 623 3511
Club Caribbean privileges include:
Complimentary upgrades
Early/late check-out subject to availability
Discount at in-house restaurants
Complimentary use of facilities
Complimentary newspaper
Complimentary tea or coffee in the morning
Paria Suites Hotel & Conference Centre
South Truck Road, La Romain
Tel: (868) 697 2742
Club Caribbean privileges include:
Complimentary room upgrades subject to availability
Early/late check-in/check-out based on availability
Complimentary tea or coffee in the morning
Complimentary daily newspapers

12

LOST OR STOLEN CARDS

In the event of your Club Caribbean card being lost or stolen, please
inform the nearest Caribbean Airlines Office or the Club Caribbean
Office:
Monday - Friday 0800- 1600 (AST)
e-mail: club@caribbean-airlines.com
Tel.:+ 800 920 4225 (North America & St. Maarten)
+ 800 744 2225 (Caribbean & Guyana)
+ 868 625 7200 or +868 626 6125 (Trinidad and Tobago & Suriname)
+ 0800 100 2163 (Caracas)
+ 44 845 362 4225 (UK)
Fax:- + 868 669 6541
+ 868 623 4489
Our telephone/fax numbers are shown on page 18 of this guide.
Please quote the following when making the report:
1. Your name and address
2. Club Caribbean card number
3.
In the event of any changes to your address, company or company
address, please advise the Club Caribbean office.

13

TERMS & CONDITIONS

1.Membership in the Club Caribbean Loyalty programme is open
to all clients and their family members over the age of 16years.
2.Club Caribbean card is for the exclusive use of the Member and is not
transferable. Benefits will be available only to the person whose name is
printed on the card.
3.Membership Airline related benefits are only valid on Caribbean
Airlines services. Ground privileges, which are not airline related, are
is not a credit card. Enrolment fees are non-refundable and subject to
change without notice.
4.
which reserves the right at any time in its absolute discretion to refuse
Membership or without notice to revoke Membership or to refuse or
withdraw benefits. If Membership is terminated by Caribbean Airlines
because of any breach of the terms and conditions, or for any misuse of
Club Caribbean benefits, the Member will not be entitled to any refund
in respect of Membership fees.
5.You may choose to terminate your Membership at any time by giving
notice in writing and returning your card, unused Waiver of Flight and
Date Change Penalty Vouchers to Caribbean Airlines. Membership fees
are not refundable.
6.Caribbean Airlines reserve the right in its absolute discretion to
withdraw, cancel, vary or in any way change at any time, without notice
any benefits previously offered. Caribbean Airlines shall not be liable
for any loss or damage resulting from such withdrawal, cancellation
or variation. In the event of such change, Caribbean Airlines will use
its reasonable endeavours to notify Members. Compensation for
the temporary or permanent closure of any Club facility will not be
entertained.
7.Some of the facilities and benefits offered to Members are provided by
companies with which Caribbean Airlines has made arrangements, but
each case to the terms and conditions of the companies providing such
benefits. Accordingly, although every effort will be made to ensure thes
benefits are available, Caribbean Airlines will not be liable for any loss o
damage arising from the provision or non-provision whether in whole o
in part, of any such benefits or facilities.
8.Attire and conduct while using the Lounge facilities must be in
keeping with good taste and a dignified atmosphere. Smoking is not
permitted.

14

MEMBERS MAY CONTACT THE SERVICE CENTRE

By Mail:
Club Caribbean, Iere House, Golden Grove Rd, Piarco, Trinidad, W.I.
By Telephone and Fax:
+ 800 920 4225 (North America & St. Maarten)
+ 800 744 2225 (Caribbean & Guyana)
+ 868 625 7200 or +868 626 6125 (Trinidad and Tobago & Suriname)
+ 0800 100 2163 (Caracas)
+ 44 845 362 4225 (UK)
Fax::- + 868 669 6541 or +868 623 4489
By Email:
club@caribbean-airlines.com

15

NOTES

16

Caribbean Airlines Ltd.

Iere House, Golden Grove Road, Piarco, Trinidad W.I.
t: (868) 625 7200, f : (868) 669 6541,(868) 623 4489
Club@caribbean-airlines.com