RESUME

OBJECTIVE
To work in a challenging environment and be known for depth of knowledge, quality, hard work, timeliness
of service, and honoring the commitments, which can utilize controlling, development and strong
analytical skills, and having opportunity for an aggressive and dedicated individual to grow.

WORK EXPERIENCE IN SWITCH (3 Years)

Neeraj Gangwar
Email
gangwar_it2007@yahoo.co.in

Presently working in Kou-Chan Knowledge

Convergence Pvt. Ltd outsourcing for Tata
Teleservices Limited.working as a IP Engineer, from
4th July 2014 to till dated in Meerut (UPW).

Contact No
Mobile: +91-9410581160
Home: +91-9058550330
Present Address
House no - C65, Lakhmi Vihar
Meerut-250004
Uttar Pradesh, India

Worked as a Teachnical Support Engineer in Nokia

Siemens Networks (Offroll Employee) , on TATA
Docomo Project (U.P. West Circle) from July -11 to
June-14.

Responsibilities are:

Permanent Address

Vill- Bandia Big River Road

Kichha, Distt- Udham Singh Nagar
Pin Code - 263148

Personal Details
Date of Birth
: 25/12/1987
Father Name : Sh.Om Prakash
Gangwar
Sex
: Male
Nationality
: Indian
Marital Status : Married
Language
: English,Hindi

IP Network troubleshooting activities.

Change management activities, such as service
upgradation, network modifications & Configuration.
Routing and Switching technology issues,
configuration, and troubleshooting.
Analysing and troubleshooting network related issues,
implementing emergency configuration change and
IOS up gradation requests based on business
requirements to ensure uninterrupted services.
Static IP route addition and VLAN configuration on
Cisco Switch
Creation of POI database.
Circuits creation for BSCs & InterMSC & performing
call testing in Nokia MSS.
Taking MSS and MGWs backup on system and MODs
on weekly basis.
Working on Nokia DX200 Rel 4.0 and IPA2800 MGWs.
Monitoring and proper escalation of fault for
preventive/corrective actions.
Creation of CGR and addition of circuits as per
requirements and performing call testing
Switch health check up and monitoring.
Basic knowledge of Call Flows, GSM & SS7 signalling
protocols- MTP, ISUP, MAP, BSSAP
Clearance of switch, transmission network alarms on
regular basis.
Taking CDR backups for Nokia and maintaining the
same as peer audit guidelines.
Regular interaction and co-ordination with NOCTransmission for provisioning and rectification of E1s.

WORK EXPERIENCE IN IT (4 Years)

Worked as a BI Support Engineer in IT in Nokia Siemens Networks, Meerut (U.P. West
Circle) from Oct09 to 30-June-11.
Worked as a FMS Engineer in IT in PCS Technology Limited, from JUL07 to 30-Sep-09.
Client ProjectPhilips Electronics India Ltd ( IBM Project )
Fosroc Chemical India Pvt.Ltd.
Reliance Retail Ltd

Roles& Responsibility

Installation of IMO/FMO image and Pointsec troubleshooting and take Data backup from Pointsec
encryption hard disk, Domain intranet account creation.
Maintain & manage the Asset Data Base of all IT related Asset.
H/W troubleshooting & Vendor coordination.
Working experience on BMC Remedy IT service Management (Incident Management/Problem
Management and Change Management).
Worked Experience as Desktop support engineer an excellent knowledge of desktop support level
calls (e.g. Calls related to Mail/OS/hardware/Printers (Laser Jet, Desk Jet, Line Printer, Plotter, Dot
Matrix) /IMAC etc.).
Troubleshooting network connectivity problems, internet connectivity problems & solving them out.
Creation of ECOS and Outlook Mail ID.
Installation of anti-virus on desktops and remove Virus, To resolve the Users problem through
tickets, Installing Printers, Scanner, Software installations such as MS-Office, Acrobat Reader and
MS-Outlook. Backup of emails and documents.
Cisco IP phone troubleshooting, all mail handling and reply, laptop problem Diagnose, Password
reset for EMI account and mails ids, SAP 7.0 configuration & troubleshooting on Client site on
different SAP module
Lotus notes client configuration and troubleshooting. Laptop hardware problem, Data card
installation.

ACHIVEMENT

I got appreciated with rewarded money of rs.50000/- for highly appreciated work done by me in
head office of Nokia Siemens Networks to configuration of 200 laptops within 2 days.

EDUCATIONAL QUALIFICATION
Matriculation from U.A. Board with Second Division (2002).
Intermediate from U.A. Board with Second Division (2004).
3 Years Diploma In Information Technology from Govt. Polytechnic Dwarahat(2007) (State
Board OF Technical Education Roorkee,Uttrakhand).
B.A. from Kumaun University Nainital(2012).

CCNA Certified.
CCNP SWITCH Certified.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge.

(Neeraj Gangwar)