The CIO’’s Guide To Cloud Computing
GlassHouse Technologies White paper
JasonȱGoodmanȱisȱanȱ
independentȱconsultantȱ
withȱoverȱ15ȱyearsȱ
experienceȱinȱnetworking,ȱ
server,ȱstorage,ȱandȱ
virtualizationȱsoftware,ȱ
including:ȱenterpriseȱ
solutionȱdesign,ȱproductȱ
andȱIPȱmanagement,ȱ
strategicȱmarketing,ȱandȱ
communications.ȱHeȱhasȱ
workedȱwithȱtechnologyȱ
vendorsȱsuchȱasȱ
Microsoft,ȱPolyServe/HP,ȱ
andȱIsilon,ȱamongȱothers.
©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved.
Preparing Your Enterprise for IT-Managed
Service Utilities
There’’sȱbeenȱaȱthunderstormȱofȱwhiteȱnoiseȱsurroundingȱcloudȱcomputingȱthisȱyear.ȱȱVendors,ȱ
pundits,ȱandȱanalystsȱtookȱcenterȱstageȱatȱindustryȱeventsȱandȱinȱtheȱnews;ȱeveryoneȱseemsȱ
toȱhaveȱanȱopinionȱandȱdefinitionȱonȱcloudȱcomputing.ȱAndȱwithȱallȱtheȱchatterȱcameȱmixedȱ
messages,ȱconflictingȱadviceȱand,ȱwell,ȱcloudiness.ȱ
ȱ
Thereȱisȱgoodȱnews:ȱit’’sȱtimeȱtoȱfilterȱoutȱtheȱhypeȱandȱconfusion.ȱWhileȱstillȱevolving,ȱcloudȱ
computingȱisȱhereȱtoȱstay.ȱȱCIOsȱneedȱtoȱbeȱready.ȱȱȱ
ȱ
Theȱfundamentalȱpromiseȱofȱcloudȱisȱtransformational:ȱshiftingȱfromȱadȱhoc,ȱcapitalȬ
intensive,ȱITȱdeliveryȱmethodsȱtoȱagile,ȱpayȬperȬuseȱserviceȱutilities,ȱdeliveredȱoverȱtheȱ
network.ȱȱAȱfewȱforwardȬthinkingȱenterprisesȱhaveȱbeenȱworkingȱonȱinternalȱclouds.ȱInȱtheȱ
processȱofȱconsolidatingȱdataȱcenters,ȱreducingȱserversȱandȱstorageȱnȬfold,ȱandȱsqueezingȱ
everyȱdollarȱoutȱofȱpurchasedȱITȱinfrastructure,ȱtheseȱcompaniesȱhaveȱdevelopedȱ
sophisticatedȱcostȱanalysis,ȱtracking,ȱandȱserviceȱdeliveryȱandȱsupportȱtechniques.ȱȱInȱeffect,ȱ
becomingȱlessȱlikeȱtraditionalȱITȱandȱmoreȱlikeȱserviceȱproviders.ȱȱ
ȱ
ButȱforȱmostȱCIOs,ȱcloudȱcomputingȱisȱrelativelyȱamorphous.ȱȱForȱpracticalȱconsideration,ȱ
cloudȱneedsȱtoȱbeȱaddressedȱinȱtheȱcontextȱofȱimmediateȱissuesȱandȱfutureȱopportunitiesȱforȱ
enterpriseȱIT.ȱȱȱ
ȱ
OneȱkeyȱchallengeȱforȱITȱexecutivesȱisȱdevelopingȱanȱenterpriseȬwideȱstrategyȱforȱcloudȱ
computingȱthat’’sȱproactiveȱandȱdrivesȱtheȱbusiness.ȱȱȱCreatingȱandȱcommunicatingȱthisȱplanȱ
requiresȱITȱleadership,ȱknowledge,ȱandȱguidanceȱaroundȱcloudȱinitiatives.ȱȱȱ
Thisȱpaperȱreviewsȱtheseȱchallengesȱandȱbenefitsȱinȱfiveȱmainȱsections:ȱȱ
ȱ
x Overviewȱonȱcloudȱcomputing:ȱfromȱGlassHouse’’sȱperspectiveȱ
x Cloudȱcomputingȱtrends:ȱanalysis,ȱdeliveryȱandȱdeploymentȱmodelsȱ
x Enterpriseȱcloudȱreadiness:ȱȱguidelinesȱforȱplanningȱandȱevaluatingȱenterpriseȱcloudȱ
solutions,ȱstartingȱwithȱprivateȱclouds——andȱinternalȱcostȱassessmentsȱ
x Serviceȱproviderȱtransformation:ȱrequirementsȱandȱgoalsȱshiftingȱfromȱtraditionalȱITȱ
toȱaȱserviceȱutility,ȱlikeȱaȱserviceȱproviderȱ
x CloudȱInfrastructureȱServices:ȱanȱintroductionȱtoȱGlassHouse’’sȱserviceȱofferingsȱtoȱ
helpȱyouȱgetȱthereȱ
1
 Cloud Computing Overview
GlassHouseȱdefinesȱcloudȱcomputingȱasȱanȱITȱserviceȱutilityȱthatȱgivesȱITȱtheȱabilityȱtoȱ
deliverȱagileȱservices,ȱatȱtheȱrightȱcostȱandȱtheȱrightȱserviceȱlevel.ȱȱTheȱnetworkȱ(publicȱorȱ
private)ȱprovidesȱanȱidealȱdeliveryȱmediumȱforȱITȱserviceȱutilities.ȱȱTheȱdeploymentȱmodelȱ
(internal,ȱexternal,ȱorȱsomeȱcombination)ȱfollowsȱtheȱbusiness:ȱyourȱapplications,ȱdataȱsets,ȱ
securityȱpoliciesȱandȱcustomers.ȱȱȱ
ȱ
Inȱgeneral,ȱcloudȱservicesȱshouldȱprovideȱtheȱfollowingȱkeyȱcharacteristics:ȱȱȱ
x Sharedȱorȱ‘‘virtualȱdedicated’’ȱcomputingȱinfrastructuresȱtoȱdeliverȱutilityȱcomputingȱ
servicesȱ
x OnȬdemand,ȱfluidȱscalabilityȱofȱallȱcomputingȱresources——server,ȱnetwork,ȱandȱ
storageȱ
x PayȬasȬyouȬgoȱcostȱmodelsȱbasedȱonȱactualȱusageȱtimeȱofȱconsumedȱresourcesȱ
x Automated,ȱselfȬprovisioningȱofȱservicesȱandȱresources,ȱthroughȱaȱselfȬserviceȱportalȱ
x Ubiquitousȱnetworkȱaccess:ȱtheȱserviceȱcanȱbeȱacquiredȱoverȱtheȱnetworkȱ
x LocationȬindependence:ȱtheȱserviceȱcanȱbeȱacquiredȱandȱaccessedȱlocallyȱorȱremotely,ȱ
independentȱofȱgeographyȱ
x Integratedȱmonitoring,ȱmetering,ȱreporting,ȱbillingȱandȱchargebackȱsystemsȱ
x Predictableȱcostȱassessmentȱandȱmanagementȱmodelsȱ
ȱ
FromȱanȱITȱserviceȱdeliveryȱperspective,ȱinternalȱcloudsȱleverageȱexistingȱinvestmentsȱtoȱ
provideȱdemandȱforecasting,ȱcostȱtransparency,ȱandȱautomation.ȱȱMaximizingȱtheȱuseȱofȱ
yourȱexistingȱassetsȱhelpsȱreduceȱcostsȱandȱimproveȱefficiency.ȱȱȱ
ȱ
Withȱtrueȱdemandȱforecastingȱandȱplanningȱcapabilities,ȱyouȱcanȱevolveȱfromȱaȱjustȬinȬcaseȱ
scenarioȱtoȱaȱjustȬenoughȱprovisioningȱsystemȱforȱrealȬtimeȱinfrastructureȱallocation.ȱȱȱ
CostȱtransparencyȱallowsȱyouȱtoȱdevelopȱmeaningfulȱbusinessȬbasedȱmetricsȱtoȱmakeȱ
smarter,ȱinformedȱdecisionsȱforȱallȱaspectsȱofȱyourȱinfrastructure——fromȱfacilitiesȱtoȱstaff.ȱȱInȱ
addition,ȱcostȱtransparencyȱprovidesȱtheȱinformationȱtoȱenableȱyouȱtoȱevaluateȱyourȱcapitalȱ
versusȱoperationalȱcostsȱandȱmargins,ȱandȱreportȱonȱthem.ȱȱȱ
ȱ
Finally,ȱtheȱautomationȱaspectȱofȱanȱinternalȱcloudȱprovidesȱaȱkeyȱbuildingȱblockȱforȱshiftingȱ
fromȱanȱupȬfrontȱcapitalȱtoȱaȱmodular,ȱpayȬasȬyouȬgoȱoperationsȱmodel.ȱ

©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved. 2
 Cloud Computing Trends
ThereȱisȱsignificantȱinnovationȱhappeningȱtodayȱinȱcloudȱcomputingȱandȱeveryȱCIOȱandȱ
theirȱexecutiveȱstaffȱshouldȱunderstandȱtheȱbenefitsȱandȱdrawbacksȱofȱvariousȱtrends,ȱ
models,ȱofferings——andȱtheirȱpotentialȱimpactȱtoȱtheȱbusiness.ȱȱGlassHouseȱbelievesȱthatȱ
decisionsȱmadeȱtodayȱwillȱimpactȱanȱorganizationȱimmediately,ȱandȱinfluenceȱyourȱ
roadmapȱoverȱtheȱnextȱtwoȱtoȱfiveȱyears.ȱȱ
ȱ
InȱaȱrecentȱGlassHouseȱsurveyȱofȱenterpriseȱITȱexecutives,ȱaboutȱ60Ȭpercentȱofȱexecutivesȱ
planȱonȱimplementingȱcloudȱinitiativesȱwithinȱtheȱyear;ȱtheȱotherȱ40Ȭpercentȱhaveȱnoȱplansȱ
yet.ȱȱIfȱyourȱcompanyȱisȱinȱtheȱearlyȱstagesȱofȱinvestigatingȱcloudȱcomputing,ȱyouȱareȱnotȱ
alone:ȱȱnearlyȱ60Ȭpercentȱofȱallȱexecutivesȱsaidȱtheyȱhadȱnotȱyetȱappointedȱanȱownerȱforȱ
cloudȱcomputingȱinitiatives.ȱȱȱ
ȱ
Whereverȱyouȱareȱinȱtheȱplanningȱphase,ȱ2010ȱwillȱbeȱaȱmajorȱyearȱforȱcloudȱcomputing.ȱȱ
Gartnerȱestimatesȱtheȱcurrentȱmarketȱinȱ2009ȱforȱcloudȱservicesȱtoȱbeȱnearlyȱ$50ȱbillion,ȱandȱ
predictsȱthisȱwillȱgrowȱtoȱ$150ȱbillionȱinȱ2013.1ȱȱThisȱrepresentsȱanȱentireȱspectrumȱofȱcloudȱ
computingȱprovidersȱandȱecosystemȱsolutions.ȱȱ
ȱ
ITȱleadersȱcanȱbeginȱassessingȱandȱevaluatingȱcloudȱcomputingȱtrendsȱbyȱunderstanding:ȱȱ
x Potentialȱbenefitsȱandȱapplicabilityȱtoȱtheȱorganizationȱ
x Deliveryȱmodelsȱtoȱcompareȱproviderȱofferingsȱ
x Deploymentȱmodelsȱinȱsupportȱofȱyourȱorganization’’sȱpublicȱandȱprivateȱcloudsȱ

ProspectiveȱOrganizationȱProfilesȱȱ
Whatȱtypesȱofȱcompaniesȱwillȱbenefitȱfromȱcloudȱcomputing?ȱȱTheȱshortȱanswerȱisȱthatȱ
companiesȱofȱallȱsizesȱandȱprofilesȱwillȱbenefit,ȱbutȱthereȱareȱaȱfewȱkeyȱtraitsȱofȱfirmsȱthatȱ
mostȱbenefit.ȱȱTheseȱincludeȱbutȱareȱnotȱlimitedȱto:ȱȱ
x Innovativeȱfirmsȱinvestingȱinȱresearchȱandȱdevelopmentȱthatȱneedȱtoȱremainȱfocusedȱ
onȱbusinessȱandȱstreamlineȱITȱinȱsupportȱofȱbusinessȱobjectivesȱ
x Businessesȱwithȱrapidlyȱexpandingȱ(orȱcontracting)ȱcapacityȱrequirements,ȱrequiringȱ
onȬdemand,ȱhighlyȱscalableȱcapacity.ȱȱGrowthȱcouldȱbeȱseasonalȱorȱpunctuatedȱbyȱ
unpredictableȱspikesȱinȱusageȱ
x BusinessesȱneedingȱtoȱreduceȱcapitalȱexpensesȱandȱtheȱpracticesȱofȱfundingȱoverȬ
provisionedȱhardwareȱresources,ȱonȱaȱperȬprojectȱbasisȱ
x BusinessesȱfamiliarȱwithȱorȱrequiringȱServiceȱLevelȱAgreementsȱ(SLAs)ȱ
x AnyȱbusinessesȱneedingȱtoȱdevelopȱaccurateȱdemandȬforecastingȱcapabilitiesȱ
o Evolvingȱfromȱ““justȬinȬcase””ȱtoȱaȱ““justȱenough””ȱprovisioningȱapproachȱ
o EndingȱtheȱpracticeȱofȱoverȬprovisioningȱresourcesȱ

1Source: Gartner Group. Forecast: Sizing the Cloud; Understanding the Opportunities in Cloud
Services. 18 March, 2009. Pg 1.

©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved. 3
 DeliveryȱModelsȱ
Cloudȱcomputingȱpresentsȱnumerousȱtechnologies,ȱterminologies,ȱmethodologies,ȱissues,ȱ
andȱdeploymentȱmodels.ȱȱThereȱareȱthreeȱmainȱcategoriesȱofȱofferings:ȱȱInfrastructureȱasȱaȱ
Serviceȱ(IaaS),ȱPlatformȱasȱaȱServiceȱ(PaaS),ȱandȱSoftwareȱasȱaȱServiceȱ(SaaS).ȱȱ

InfrastructureȱasȱaȱServiceȱȱ
ExamplesȱincludeȱmanyȱpublicȱcloudȱservicesȱsuchȱasȱAmazonȱEC2ȱandȱvariousȱserviceȱ
providersȱ(Rackspace,ȱSavvis,ȱGoȱDaddy,ȱforȱexample)ȱshiftingȱfromȱpureȬplayȱcoȬlocationȱ
andȱhostingȱtoȱ““virtualȱdedicated””ȱandȱtoȱshared,ȱmultiȬtenantȱcloudȱservices.ȱȱȱ
Aboutȱ42ȬpercentȱofȱITȱexecutivesȱsurveyedȱbyȱGlassHouseȱconsiderȱInfrastructureȱasȱaȱ
Serviceȱasȱtheȱcornerstoneȱofȱtheirȱcloudȱcomputingȱstrategy.ȱȱ

PlatformȱasȱaȱServiceȱ
Majorȱplatformȱvendorsȱ(VMware,ȱMicrosoft,ȱGoogleȱApps,ȱForce.com)ȱareȱnowȱcallingȱtheirȱ
productsȱcloudȱplatformsȱ(orȱPlatformȱasȱaȱService).ȱȱAnyȱcloudȬenabledȱapplicationȱ
developmentȱplatform——oftenȱbuiltȱonȱWebȱServices——canȱbeȱthoughtȱofȱasȱPaaS.ȱȱThisȱisȱanȱ
amorphousȱcategoryȱwithȱmanyȱvariationsȱamongȱvendorȱsolutions.ȱȱ

SoftwareȱasȱaȱServiceȱ
Salesforce.com’’sȱsuccessȱhasȱpopularizedȱSaaSȱ(orȱSoftwareȱasȱaȱService)ȱasȱanȱalterativeȱtoȱ
dedicatedȱlargeȱchunksȱofȱITȱinfrastructureȱtoȱcustomerȱapplications.ȱȱSaaSȱcanȱbeȱthoughtȱofȱ
asȱanȱapplicationȱorȱserviceȱdeliveredȱdirectlyȱasȱaȱserviceȱoverȱtheȱnetwork,ȱusuallyȱtheȱ
internetȱorȱintranet.ȱȱ

Deploymentȱmodelsȱ
Deploymentȱmodelsȱareȱusedȱtoȱdescribeȱprivacyȱ(publicȱandȱprivate),ȱlocation,ȱandȱ
ownershipȱ(internal,ȱexternal,ȱandȱhybrid).ȱȱȱ

Privateȱvs.ȱPublicȱCloudsȱ
Aȱcentralȱdecisionȱbehindȱdeployingȱcloudȱcomputingȱisȱtheȱlevelȱofȱprivacyȱrequired——andȱ
theȱprofileȱofȱusersȱservicedȱbyȱtheȱcloud.ȱȱȱ
x Privateȱcloud:ȱaȱprivateȱcloudȱisȱexposedȱonlyȱtoȱITȱusersȱwithinȱanȱorganization.ȱȱAȱ
privateȱcloudȱisȱaȱsecureȱcloudȱandȱassociatedȱsetȱofȱsecurityȱservicesȱ(authentication,ȱ
administration,ȱidentityȱmanagement)ȱavailableȱtoȱaȱspecifiedȱuserȬbaseȱ
x Publicȱcloud:ȱaȱpublicȱcloudȱcanȱmeanȱmanyȱthings.ȱItȱcouldȱbeȱanȱinternalȱpublicȱ
areaȱorȱcollaborationȱzoneȱ(likeȱanȱextranet)ȱwhereȱsomeȱaspectȱofȱtheȱinternalȱ
networkȱcouldȱbeȱexposedȱtoȱusersȱoutsideȱtheȱorganization.ȱȱTheȱtermȱcanȱalsoȱreferȱ
toȱprovidersȱofferingȱsharedȱaccessȱtoȱsharedȱinfrastructureȱresources,ȱacrossȱaȱpublicȱ
networkȱȱ

©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved. 4
 ȱ

InternalȱCloudsȱ
AmongȱITȱexecutivesȱsurveyedȱbyȱGlassHouse,ȱ72Ȭpercentȱconsiderȱinternalȱcloudsȱtheirȱ
highestȱpriorityȱorȱfirstȱcloudȱcomputingȱinitiative.ȱȱȱ
ȱ
AnȱinternalȱcloudȱisȱanȱinwardȬfacingȱITȱserviceȱutility,ȱmanagedȱlocallyȱbyȱIT,ȱdesignedȱtoȱ
streamlineȱhardwareȱandȱsoftwareȱinfrastructureȱoperationsȱandȱmanagement.ȱȱInternalȱ
cloudsȱmayȱbeȱgearedȱaroundȱaȱspecificȱworkloadȱorȱservice.ȱȱTheȱfundamentalȱpremiseȱisȱ
thatȱtheyȱareȱprivate,ȱmanagedȱlocally,ȱandȱusuallyȱownedȱbyȱtheȱITȱorganization.ȱȱ
ȱ
WhileȱinternalȱcloudsȱareȱtypicallyȱmanagedȱbyȱIT,ȱsomeȱinnovativeȱserviceȱprovidersȱsuchȱ
asȱSurgientȱareȱbeginningȱtoȱofferȱonȬpremise,ȱmanagedȱprivateȱclouds.ȱȱȱ

ExternalȱCloudsȱ
AnȱexternalȱcloudȱisȱdeployedȱandȱmanagedȱonȱremoteȱITȱinfrastructure,ȱeitherȱdirectlyȱbyȱITȱ
orȱaȱ3rdȬpartyȱvendor.ȱȱȱExternalȱcloudsȱcomeȱinȱvariousȱforms.ȱȱLarge,ȱshared,ȱmultiȬtenantȱ
cloudsȱsuchȱasȱAmazonȱandȱGoogleȱprovideȱoneȱexampleȱofȱaȱpublicȱexternalȱcloud.ȱInȱthisȱ
case,ȱtheȱserviceȱproviderȱprovidesȱallȱresources——hardware,ȱsoftware,ȱandȱinȱsomeȱcasesȱ
managementȱautomation——remotely.ȱȱForȱcompaniesȱwithȱminimalȱregulation,ȱcompliance,ȱ
andȱsecurityȱrequirements,ȱthisȱtypeȱofȱexternalȱcloudȱoffersȱnoȬtoȬlowȱupȬfrontȱcosts,ȱtrueȱ
payȬasȬyouȬgoȱusageȱmodels,ȱandȱfluidȱscalabilityȱofȱresources.ȱȱȱ
ȱ
Someȱserviceȱprovidersȱ(RackSpaceȱandȱSavvis,ȱforȱexample)ȱofferȱvirtualȱdedicated,ȱ
remotelyȱhostedȱprivateȱclouds,ȱwhereȱallȱcomputingȱhardwareȱcanȱbeȱassignedȱtoȱanȱ
individualȱcustomer——butȱisȱchargedȱforȱonȱaȱmonthlyȱorȱperȬuseȱbasis.ȱȱForȱcustomersȱwithȱ
higherȱsecurity,ȱperformance,ȱorȱscalabilityȱrequirements,ȱthisȱmayȱbeȱanȱoption.ȱȱ

©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved. 5
““Cloudȱreadinessȱrequiresȱ
viewingȱcurrentȱofferingsȱ
throughȱtheȱlensȱofȱaȱ
serviceȱprovider.ȱCloudȱ
vendorsȱofferȱservicesȱwithȱ
certainȱdefinedȱ
commitmentsȱandȱ
associatedȱcostsȱforȱ
delivery.ȱIfȱyouȱcannotȱ
expressȱexistingȱserviceȱ
capabilitiesȱinȱtheȱsameȱ
manner,ȱhowȱcanȱaȱ
meaningfulȱbuildȱvs.ȱbuyȱ
costȱcomparisonȱbeȱdone?””ȱȱȱ
ȱ asȱmoreȱcustomersȱdeployȱvirtualizationȱtechnologyȱonȱplatformsȱsuchȱasȱVMwareȱvCloud,ȱ
ȬȬȱJimȱDamoulakis,ȱCTOȱofȱ
GlassHouseȱ
©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved.
Hybridȱ(Federated)ȱCloudȱ
Aȱcombinationȱofȱinternalȱandȱexternalȱmodelsȱisȱknownȱasȱaȱhybridȱorȱfederatedȱcloud.ȱ
PlatformȱvendorsȱlikeȱVMwareȱandȱMicrosoftȱpositionȱhybridȱorȱfederatedȱcloudsȱasȱtheȱ
buildingȱblocksȱforȱcloudȱcomputing,ȱwhereȱtheȱcoreȱevolutionȱofȱITȱfunctionsȱgraduallyȱ
shiftsȱfromȱpurelyȱinternalȱITȱservicesȱtoȱincorporatingȱaspectsȱofȱexternalȱorȱpublicȱclouds.ȱȱ
AsȱITȱservicesȱevolve,ȱaspectsȱofȱanȱinternalȱcloudȱcouldȱpotentiallyȱshiftȱorȱbeȱoutsourcedȱtoȱ
remoteȱsitesȱviaȱVPNsȱand/orȱotherȱtechniques.ȱȱȱ
ȱ
Scenariosȱwhereȱhybridȱcloudsȱcouldȱbeȱusedȱtodayȱincludeȱbutȱareȱnotȱlimitedȱto:ȱvirtualȱ
labsȱforȱtest,ȱdevelopment,ȱandȱstaging;ȱlineȬofȬbusinessȱapplicationȱmigrationȱorȱhosting;ȱ
andȱdisasterȱrecoveryȱ(DR),ȱamongȱothers.ȱȱ
ȱ
HybridȱcloudsȱwillȱlikelyȱgrowȱinȱpopularityȱamongȱmediumȬȱtoȱlargeȬsizeȱITȱorganizationsȱ
MicrosoftȱAzure,ȱandȱCitrixȱCloudȱCenterȱ(C3).ȱȱ
Enterprise Cloud Readiness
Whileȱthere’’sȱstillȱcontroversyȱaboutȱcloudȱcomputingȱandȱitsȱapplicabilityȱinȱtheȱenterprise,ȱ
theȱgoodȱnewsȱisȱthatȱmanyȱITȱdepartmentsȱhaveȱtheȱfoundationȱinȱplaceȱtoȱbeginȱassessingȱ
whereȱcloudȱcomputingȱfits,ȱtoday.ȱȱModernȱservers,ȱstorage,ȱnetworks,ȱandȱvirtualizationȱ
canȱoftenȱbeȱleveragedȱinȱtheȱdesignȱofȱinternalȱprivateȱclouds.ȱȱ
ȱ
However,ȱmanyȱITȱdepartmentsȱdoȱnotȱyetȱhaveȱtheȱexpertiseȱorȱmethodologiesȱinȱplaceȱtoȱ
jumpstartȱcloudȱcomputingȱinitiatives.ȱȱUltimately,ȱeachȱcompanyȱmustȱevaluateȱtheȱ
businessȱandȱtechnicalȱimpactȱofȱcloudȱcomputingȱonȱtheȱorganization.ȱȱEnterpriseȱcloudȱ
readinessȱdefinesȱtheȱprocessȱanȱorganizationȱtakesȱtoȱgetȱreadyȱforȱcloudȱcomputing.ȱȱTheȱ
endȱgoalȱmayȱbeȱtransformationalȱ(shiftingȱtoȱpayȬperȬuseȱservices)ȱbutȱtheȱmeansȱtoȱobtainȱ
orȱintegrateȱcloudȱservicesȱrequiresȱaȱframeworkȱandȱmethodologyȱforȱgatheringȱandȱ
managingȱdetailedȱcostȱinformationȱinȱsupportȱofȱservices.ȱȱȱȱ
GlassHouseȱinȱtheȱCloudsȱ
ManyȱITȱorganizationȱdoȱnotȱhaveȱtheȱtime,ȱresources,ȱorȱknowledgeȱtoȱassess,ȱbuild,ȱandȱdeployȱcloudȱstrategiesȱ
andȱservices——muchȱlessȱanalyze,ȱplan,ȱandȱintegrateȱcloudȱservicesȱwithȱexistingȱITȱinfrastructure.ȱȱ
ȱ
GlassHouseȱoffersȱaȱsetȱofȱCloudȱInfrastructureȱServicesȱdesignedȱspecificallyȱforȱITȱcustomersȱneedingȱto:ȱȱȱȱ
x DetermineȱtheȱimpactȱandȱopportunityȱtoȱleverageȱcloudȬbasedȱservicesȱ
x DevelopȱanȱinternalȱcloudȱITȱservicesȱdeliveryȱcapabilityȱ
x Investigateȱtheȱappropriatenessȱandȱapplicabilityȱofȱexternalȱserviceȱprovidersȱ
x Optionallyȱbuildȱandȱextendȱinternalȱ(oftenȱprivate)ȱ““hybrid””ȱcloudsȱtoȱutilizeȱfederated,ȱexternalȱ
resources,ȱasȱalignedȱwithȱbusinessȱrequirements.ȱȱȱ
WhatȱseparatesȱGlassHouseȱfromȱotherȱITȱconsultingȱgroups?ȱȱGlassHouseȱprovides:ȱ
• AnȱobjectiveȱvendorȬindependentȱapproachȱtoȱhelpingȱyourȱITȱorganizationȱdefineȱandȱexecuteȱtheȱbestȱ
cloudȱstrategyȱforȱyourȱenvironment,ȱleveragingȱmultiȬvendorȱsolutionsȱalreadyȱdeployedȱonȬpremiseȱ
• Provenȱmethodologiesȱandȱexpertiseȱinȱcostȱanalysis,ȱmonitoring,ȱandȱmeteringȱtoȱprovideȱvisibilityȱandȱ
controlȱforȱglobalȱITȱenterprisesȱ
• ITȱtransformationȱservicesȱtoȱdriveȱhighȬperformanceȱandȱagilityȱthroughȱcloudȱcomputing——reducingȱ
costs,ȱimprovingȱefficiency,ȱandȱmanagingȱserviceȱlevelsȱeffectively.ȱȱ
6

““Inȱtheȱlongȱrun,ȱanȱITȱ
organizationȱwillȱhaveȱtoȱ
functionȱasȱaȱserviceȱ
provider.ȱThisȱisȱnormallyȱ
aȱmajorȱshiftȱinȱITȱ
governance,ȱchangingȱaȱ
significantȱnumberȱofȱ
policies,ȱprocesses,ȱandȱ
technologiesȱwithinȱtheȱ
organization.””ȱ
ȱ x
ȬȬRobȱZylowski,ȱServicesȱ
Director,ȱGlassHouseȱ
©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved.
CostȱTransparencyȱȱ
Costȱtransparencyȱprovidesȱtheȱfoundationȱforȱtrackingȱcostsȱandȱshowingȱbusinessȱvalue.ȱ
Toȱassessȱtheȱcapitalȱandȱoperationalȱsavings,ȱcompaniesȱneedȱtoȱgainȱvisibilityȱintoȱtheirȱ
currentȱcostȱstructure——toȱultimatelyȱcompareȱagainstȱanyȱnewȱserviceȱoffering,ȱinȬhouseȱorȱ
externallyȱprocured.ȱȱCostȱtransparencyȱprovidesȱtheȱbasisȱforȱdevelopingȱgranularȱmetricsȱ
aroundȱcostȱofȱcapital,ȱcostȱofȱoperations,ȱandȱprofitȱmargin.ȱȱ
Theseȱcostsȱincludeȱbutȱmayȱnotȱbeȱlimitedȱto:ȱȱ
x HardwareȱInfrastructure:ȱȱnetworks,ȱservers,ȱstorage,ȱandȱcomponentsȱ
x SoftwareȱInfrastructure:ȱȱsoftwareȱandȱapplicationȱlicenses,ȱtools,ȱandȱutilities,ȱetcȱ
OperationsȱInfrastructure:ȱstaffȱandȱteamȱrequiredȱtoȱdevelop,ȱtest,ȱdeploy,ȱoperate,ȱ
andȱsupportȱservicesȱ
x FacilitiesȱInfrastructure:ȱfloorȱspace,ȱpowerȱandȱcooling,ȱetcȱ
Companiesȱmayȱnotȱneedȱtoȱimmediatelyȱstartȱchargingȱdirectlyȱforȱservices,ȱbutȱITȱcanȱ
provideȱsignificantȱcostȱtransparency——andȱhenceȱchargeback——backȱtoȱmanagementȱandȱtheȱ
userȱcommunity.ȱȱTheȱcostsȱshouldȱbeȱassociatedȱwithȱdefinedȱservicesȱandȱserviceȱlevelsȱsoȱ
thatȱclientsȱandȱcustomersȱunderstandȱwhatȱtheyȱareȱgettingȱandȱwhereȱtheȱcostsȱcomeȱfrom.ȱȱ
Asȱyourȱorganizationȱmatures,ȱcompaniesȱcanȱrefineȱandȱadaptȱservicesȱtoȱinternalȱclients.ȱȱȱ
Theȱrealityȱis,ȱITȱmayȱnotȱhaveȱtheȱtime,ȱresources,ȱorȱknowledgeȱtoȱassess,ȱbuild,ȱandȱ
deployȱinternalȱcloudȱstrategiesȱandȱservices——muchȱlessȱanalyze,ȱplan,ȱandȱintegrateȱnewȱ
servicesȱwithȱcurrentȱITȱinfrastructureȱfunctions.ȱȱȱGlassHouseȱprovidesȱaȱCloudȱImpactȱ
Analysis,ȱdescribedȱlaterȱinȱtheȱpaper,ȱwhichȱprovidesȱthisȱframeworkȱtailoredȱtoȱyourȱ
business.ȱȱ
ApplicationȱandȱDataȱPortabilityȱȱ
Aȱcentralȱtenantȱofȱtheȱexternalȱandȱhybridȱ
deploymentȱmodelsȱisȱapplicationȱportability.ȱȱ
Filesȱ(usuallyȱvirtualȱmachines,ȱdatabases,ȱorȱ
userȱdataȱfiles)ȱmustȱbeȱreplicatedȱinȱbulk,ȱorȱ
partially,ȱasȱchangesȱareȱmadeȱinȱoneȱlocation.ȱȱ
Thisȱposesȱchallengesȱforȱproprietaryȱexternalȱ
cloudsȱ(andȱvirtualizationȱformats)ȱsuchȱasȱ
AmazonȱandȱGoogle.ȱOnceȱanȱapplicationȱisȱinȱ
aȱproprietaryȱformat,ȱcontainsȱlargeȱamountsȱofȱ
dataȱandȱisȱlocatedȱinȱaȱremoteȱdataȱcenter,ȱitȱ
willȱnotȱeasilyȱbeȱreplicatedȱacrossȱaȱWANȱ
withoutȱsignificantȱcost.ȱȱ
Thisȱwillȱrequireȱyouȱtoȱassessȱbothȱstorageȱreplicationȱandȱnewȱfileȱtransferȱ(import/export)ȱ
technologiesȱtoȱreplaceȱorȱcomplimentȱFTPȱandȱHTTP,ȱasȱwellȱasȱwaysȱtoȱleverageȱindustryȬ
standardȱvirtualizationȱsoftwareȱtoȱmaximizeȱdataȱportability.ȱȱ
SecurityȱandȱComplianceȱ
Shiftingȱfromȱaȱdedicatedȱtoȱaȱsharedȱhostingȱinfrastructureȱmodel——internallyȱorȱ
externally——carriesȱsecurityȱimplications.ȱȱEachȱdeploymentȱmodelȱposesȱdifferentȱ
challengesȱandȱconsequences.ȱEachȱcloudȱproviderȱwarrantsȱdeeperȱscrutiny,ȱpossiblyȱ
7
 throughȱsecurityȱorȱaccountingȱaudits,ȱtoȱassessȱvulnerabilities.ȱȱFundamentally,ȱtheȱ
deploymentȱmodelȱshouldȱalignȱwithȱyourȱsecurityȱandȱbusinessȱgoals.ȱȱȱ
ȱ
Businessȱunitȱcustomersȱwithȱhighȱsecurityȱandȱcomplianceȱrequirementsȱmayȱrequireȱ
dedicatingȱvirtualȱprivateȱclouds.ȱȱTheseȱareȱislandsȱofȱhardware,ȱnetworks,ȱandȱsoftwareȱ
instancesȱdedicatedȱtoȱaȱbusinessȱunitȱandȱlockedȱinȱaȱphysicalȱjailȱorȱcage.ȱȱLegalȱ
departments,ȱfinancialȱservicesȱcompanies,ȱhealthȱcareȱorganizationsȱandȱotherȱhighlyȱ
confidentialȱinformationȱmayȱrequireȱtheseȱhigherȱlevelsȱofȱsecurity.ȱȱ

IT Transformation: Cloud Service Delivery

Whileȱthereȱisȱmuchȱfocusȱonȱtheȱpublicȱcloud,ȱwhereȱtheȱactualȱdeliveryȱofȱaȱcloudȱserviceȱisȱ
theȱresponsibilityȱofȱaȱserviceȱprovider,ȱmanyȱorganizationsȱareȱofȱaȱsufficientȱscaleȱthatȱtheyȱ
willȱpreferȱtoȱbuildȱandȱofferȱinternallyȬownedȱcloudȱservicesȱfirst——oftenȱasȱaȱprivateȱcloudȱ
withinȱtheȱorganization.ȱTheȱdeploymentȱandȱmanagementȱofȱaȱprivateȱcloudȱalsoȱdemandsȱ
thatȱITȱadoptȱaȱsimilarȱmentalityȱtoȱaȱpublicȱcloudȱprovider.ȱȱȱ
ȱ
ITȱtransformationȱcapabilitiesȱrequiredȱinclude:ȱȱ
x SpecificȱserviceȱofferingsȱdefinedȱandȱmadeȱavailableȱinȱaȱServiceȱCatalogueȱtoȱ
advertiseȱandȱtrackȱSLAsȱandȱvariousȱKeyȱPerformanceȱIndicatorsȱ(KPIs).ȱ
x CoȬterminusȱserviceȱlevelȱagreementsȱ(SLAs)ȱtoȱguaranteeȱvariousȱserviceȱlevels.ȱ
x DemandȬforecastingȱinȱsupportȱofȱrealȬtimeȱorȱrapidȱprovisioning.ȱ
x Billingȱandȱchargebackȱautomation.ȱȱ
ȱ
TheȱendȬproductȱofȱcloudȱcomputingȱwithinȱanȱenterpriseȱITȱorganizationȱisȱtheȱ
combinationȱofȱactualȱservicesȱoffered,ȱguaranteed,ȱoperated,ȱsupported,ȱandȱbilledȱasȱwellȱ
asȱtheȱusers’’ȱabilityȱtoȱeasilyȱconsumeȱandȱpayȱforȱtheȱservices.ȱȱ
ȱ
CloudȱServiceȱProviderȱ(SampleȱFunctions)ȱ
Theȱenterpriseȱcloudȱserviceȱproviderȱmustȱbeȱableȱtoȱperformȱtheȱfollowingȱfunctions:ȱȱ
x ProvideȱaȱServiceȱCatalogueȱofȱstandardȱservicesȱandȱtheirȱunitsȱofȱconsumption.ȱTheȱ
ServiceȱCatalogueȱprovidesȱaȱlistȱandȱdefinitionȱofȱservicesȱofferedȱ
x Provideȱstableȱreliableȱservicesȱwithȱconsistentȱserviceȱlevelsȱ
x ReportȱonȱserviceȱlevelsȱandȱKeyȱPerformanceȱIndicatorsȱ(KPIs)ȱ
x ProvideȱtheȱabilityȱforȱcustomersȱtoȱprovisionȱandȱselfȬmanageȱservicesȱ
x Ensureȱthatȱsufficientȱcapacityȱisȱavailableȱtoȱmeetȱneedsȱandȱaccommodateȱusageȱ
spikesȱ(orȱdips)ȱinȱdemandȱ
x ProvideȱnonȬdisruptive,ȱrapidȱscalabilityȱandȱprovisioningȱofȱadditionalȱ
infrastructure,ȱasȱrequiredȱ
x Provideȱaccurateȱreportingȱandȱusageȱtrackingȱofȱconsumedȱresourcesȱforȱbillingȱandȱ
chargebackȱpurposesȱ

©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved. 8
 x DevelopȱmetricsȱsuchȱasȱcostȬperȬunitȱforȱvariousȱcloudȱservicesȱ
x Ensureȱappropriateȱlevelsȱofȱsecurityȱareȱmaintainedȱforȱallȱservicesȱ
x Haveȱprocessȱorȱreportingȱsystemsȱtoȱdemonstrateȱcostȱtransparencyȱinformation——
i.e.,ȱcostȱofȱservicesȱobtainedȱbyȱclientsȱ

CloudȱServiceȱConsumerȱ(SampleȱFunctions)ȱȱ
Anȱenterpriseȱcloudȱserviceȱcustomerȱ(consumer)ȱmustȱbeȱableȱto:ȱ
x UnderstandȱtheȱservicesȱbeingȱofferedȱandȱhowȱtheyȱalignȱtoȱendȬusers’’ȱbusinessȱ
requirementsȱ
x Manageȱrequestȱandȱapprovalȱprocessesȱforȱadditionalȱresourcesȱtoȱcontrolȱ
consumptionȱȱ
x Ensureȱmaximumȱserviceȱutilization;ȱmeaning,ȱprovisionedȱservicesȱareȱfullyȱutilized,ȱ
andȱidleȱresourcesȱareȱreleasedȱinȱaȱtimelyȱmannerȱbackȱtoȱITȱtoȱavoidȱunnecessaryȱ
chargesȱ
x Understandȱresourceȱownersȱandȱbillingȱsoȱthatȱcloudȱserviceȱcostsȱcanȱbeȱchargedȱ
backȱtoȱindividualȱbusinessȱconsumersȱorȱbusinessȱunitsȱ
x Understandȱifȱinternalȱorȱoutsourcedȱservicesȱareȱprovidingȱappropriateȱlevelsȱofȱ
serviceȱandȱtheȱmostȱcostȱeffectiveȱsolutionȱtoȱtheȱbusinessȱ

ServiceȱLevelȱAgreementsȱ
TheȱendȬproductȱtoȱcustomersȱusuallyȱrequiresȱanȱSLA.ȱȱSLAsȱcanȱbeȱwrittenȱtoȱsupportȱ
variableȱorȱfixedȱserviceȱlevelsȱaroundȱcapabilitiesȱsuchȱasȱperformance,ȱavailability,ȱdataȱ
integrity,ȱandȱdataȱrecovery.ȱȱForȱinternalȱclouds,ȱanȱITȱorganizationȱmayȱorȱmayȱnotȱhaveȱ
completeȱcontrolȱoverȱitsȱSLAs,ȱdependingȱonȱtheȱnatureȱofȱtheȱbusiness.ȱȱȱForȱSLAsȱtoȱbeȱ
enforced,ȱaȱgranularȱsetȱofȱservicesȱandȱprocessȱwillȱlikelyȱneedȱtoȱbeȱtrackedȱandȱclearlyȱ
defined.ȱȱȱ

Automationȱ
Manyȱserviceȱprovidersȱ(fromȱcarriersȱ
toȱISPsȱtoȱexternalȱcloudȱproviders)ȱ
supportingȱlargeȱnumbersȱofȱusers,ȱareȱ
likelyȱtoȱhaveȱrichȱautomationȱ
processesȱinȱplace.ȱTheseȱprocessesȱareȱ
typicallyȱdesignedȱforȱautomatedȱ
provisioning,ȱmanagement,ȱreporting,ȱ
operationsȱsupport,ȱbilling,ȱandȱchargeȱ
back.ȱȱIfȱyourȱorganizationȱisȱnotȱ
alreadyȱemployingȱautomation,ȱyouȱ
shouldȱconsiderȱapplyingȱsomeȱofȱtheȱ
techniquesȱandȱmethodologiesȱofȱtheȱ
serviceȱprovidersȱtoȱyourȱITȱ
operations.ȱȱ

©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved. 9
 Conclusion
Whileȱthereȱhasȱbeenȱmuchȱhypeȱaroundȱcloudȱcomputing,ȱitȱisȱcriticalȱforȱCIOsȱofȱ
competitiveȱenterprisesȱtoȱunderstandȱandȱbeginȱplanningȱforȱinternalȱcloudȱservices.ȱȱ
ITȱexecutivesȱmustȱownȱandȱdriveȱenterpriseȬwideȱcloudȱcomputingȱstrategies.ȱTheȱ
cornerstoneȱofȱanȱenterpriseȱcloudȱcomputingȱstrategyȱisȱbasedȱonȱobtainingȱaccurateȱ
informationȱandȱguidance,ȱespeciallyȱforȱinternalȱcloudȱreadiness.ȱȱȱ
ȱ
ForȱenterpriseȱITȱtoȱfullyȱrealizeȱtheȱefficiencyȱandȱpromiseȱofȱcloudȱcomputing,ȱITȱmustȱ
demonstrateȱcostȱtransparencyȱtoȱdriveȱaȱserviceȬorientedȱstrategy,ȱevaluateȱprospectiveȱ
externalȱvendors,ȱandȱdeliverȱendȬcustomerȬconsumableȱcloudȱservices.ȱȱ
ȱ
GlassHouseȱprovidesȱobjective,ȱvendorȬindependentȱcloudȱenablementȱservicesȱtoȱhelpȱyourȱ
ITȱorganizationȱdetermineȱandȱdeployȱtheȱrightȱcloudȱtechnologiesȱandȱmanagementȱ
practices,ȱatȱtheȱrightȱcost.ȱȱThroughȱprovenȱmethodologiesȱandȱexpertise,ȱGlassHouseȱ
enablesȱITȱtoȱdeliverȱinternal,ȱexternal,ȱandȱhybridȱcloudsȱtoȱreduceȱcosts,ȱimproveȱ
efficiency,ȱandȱmanageȱserviceȱlevelsȱeffectively.ȱȱ
ȱ
ToȱlearnȱmoreȱaboutȱGlassHouse’’sȱCloudȱInfrastructureȱServices,ȱpleaseȱemailȱ
sales@glasshouse.comȱȱorȱvisitȱtheȱGlassHouseȱwebȱsiteȱtoȱfindȱanȱofficeȱnearȱyou.ȱȱ
ȱ
About GlassHouse
ȱ
GlassHouseȱTechnologiesȱisȱaȱglobalȱproviderȱofȱdataȱcenterȱinfrastructureȱconsultingȱ
services.ȱFocusedȱonȱdataȱcenterȱconsolidations,ȱvirtualization,ȱsecurity,ȱstorage,ȱdataȱ
protectionȱandȱmanagedȱservices,ȱGlassHouseȱconsultantsȱofferȱaȱvendorȬindependentȱ
approachȱtoȱarchitect,ȱimplementȱandȱoperateȱITȱenvironmentsȱthatȱdriveȱhighȱperformanceȱ
andȱagilityȱthroughȱcloudȱcomputingȱandȱaȱserviceȱproviderȱmodel.ȱGlassHouseȱtransformsȱ
infrastructuresȱtoȱdeliverȱhighȱvalueȱservicesȱthatȱalignȱtoȱbusinessȱneeds,ȱenablingȱcloudȱ
computingȱandȱacceleratedȱreturnȱonȱinvestmentsȱwhileȱmitigatingȱoperationalȱinefficienciesȱ
andȱrisk.ȱThisȱisȱprovidedȱthroughȱTransom,ȱaȱuniqueȱdeliveryȱframeworkȱcomprisedȱofȱ
proprietaryȱsoftwareȱtools,ȱmethodologiesȱandȱdomainȱexpertise.ȱVisitȱtheȱGlassHouseȱblogȱ
forȱexpertȱcommentaryȱonȱkeyȱdataȱcenterȱissuesȱfacingȱtoday’’sȱenterprisesȱandȱfollowȱusȱonȱ
twitterȱatȱ#GlassHouse_Tech.ȱȱȱ
ȱȱȱ

©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved. 10
 Appendix
ȱ
GlassHouseȱCloudȱInfrastructureȱServicesȱ
GlassHouseȱhelpsȱcustomersȱinȱallȱphasesȱofȱtheȱITȱcloudȱservicesȱcontinuum:ȱȱfromȱaȱ
strategicȱofferingȱdeterminingȱhowȱtoȱbestȱimplementȱaȱcloudȱinȱtheȱcustomer’’sȱuniqueȱ
environmentȱtoȱintegratingȱinternalȱandȱexternalȱclouds.ȱȱGlassHouseȱoffersȱfoundationȱ
servicesȱsupportedȱbyȱtheirȱexpertiseȱinȱvirtualization,ȱsecurity,ȱdataȱprotection,ȱandȱtheirȱ
toolsȱforȱmonitoringȱandȱmeteringȱITȱenvironments.ȱȱ
GlassHouseȱisȱanȱITȱcloudȱservicesȱenablerȱproviding:ȱȱ
x Servicesȱtoȱhelpȱcustomersȱprepareȱtheirȱenvironmentȱtoȱworkȱeffectivelyȱwithȱcloudȱ
technologies,ȱusuallyȱstartingȱwithȱanȱinternalȱcloudȱstrategyȱ
x Strategicȱdirection,ȱdesignȱandȱplanȱexecutionȱforȱcustomersȱestablishingȱITȬspecificȱ
private/internalȱclouds,ȱorȱshiftingȱaspectsȱofȱanȱenvironmentȱtoȱanȱexternalȱcloud,ȱ
oftenȱasȱhybridȱorȱsubsetȱofȱanȱinternalȱcloudȱstrategyȱ
x Costȱassessmentȱandȱtransparencyȱservicesȱtoȱhelpȱcustomersȱassess,ȱmonitorȱandȱ
meter,ȱandȱvisualizeȱtheirȱcloudȱenvironments——internalȱandȱexternalȱ
x Managementȱautomation:ȱthroughȱfineȬgrainedȱmonitoring,ȱmetering,ȱandȱ
managementȱinfrastructure,ȱprovidedȱthroughȱtheirȱOpticsȱSuite,ȱcustomersȱgainȱ
deeperȱvisibilityȱandȱcontrolȱofȱtheirȱITȱenvironmentȱandȱcloudȱdeploymentȱȱȱȱ

StrategicȱServicesȱ
GlassHouseȱprovidesȱaȱCloudȱImpactȱAnalysisȱserviceȱtoȱdetermineȱtheȱstrategy,ȱbusinessȱ
requirements,ȱandȱcompellingȱrationaleȱforȱmovingȱforwardȱwithȱanȱinternalȱorȱexternalȱ
cloudȱ(privateȱorȱpublic).ȱȱGlassHouseȱworksȱcloselyȱwithȱcustomersȱtoȱbuildȱaȱbusinessȱcaseȱ
andȱcostȱanalysisȱbasedȱonȱROIȱmodelingȱforȱpotentialȱcloudȱsolutions.ȱȱGlassHouseȱalsoȱ
recommendsȱsolutionsȱandȱprovidesȱaȱprioritizedȱactionȱplanȱforȱmovingȱforward.ȱ
Forȱcustomersȱrequiringȱmodernizationȱandȱautomation,ȱGlassHouseȱoffersȱaȱServiceȱProviderȱ
ModelȱModernizationȱservice.ȱThisȱisȱaȱtransformationalȱserviceȱthatȱcreatesȱtheȱfoundationȱtoȱ
operateȱinfrastructureȱthroughȱstandardizedȱlevelsȱofȱserviceȱandȱcost.ȱȱItȱincludesȱtheȱtoolsȱ
andȱprocessesȱnecessaryȱtoȱautomateȱandȱoperateȱasȱaȱserviceȱprovider.ȱȱTheȱpackageȱcanȱbeȱ
tailoredȱtoȱspecificȱneeds,ȱexploringȱtheȱpotentialȱforȱCloudȱservicesȱ(privateȱorȱpublic)ȱforȱanȱ
entireȱinfrastructureȱareaȱorȱdiscreteȱservicesȱwithinȱaȱlargerȱportfolio.ȱȱThisȱmodelȱlaysȱtheȱ
foundationȱforȱdemandȬplanningȱandȱforecastingȱprocessesȱandȱcostȱtransparency.ȱȱ

InfrastructureȱIntegrationȱServicesȱ
Onceȱaȱstrategyȱandȱprojectȱplanȱhaveȱbeenȱputȱinȱplace,ȱGlassHouseȱoffersȱaȱsetȱofȱ
implementationȱservicesȱforȱdesigning,ȱintegrating,ȱdeploying,ȱandȱmanagingȱcloudȱservicesȱ
asȱITȱserviceȱutilities.ȱȱ

AccelerateȱCloudȱ
AccelerateȱCloudȱfocusesȱonȱdesigning,ȱplanning,ȱintegrating,ȱandȱdeployingȱcloudȱ
technologyȱthroughȱIT.ȱȱOften,ȱthisȱleveragesȱcoreȱbuildingȱblockȱtechnologies,ȱincludingȱ
virtualization,ȱstorage,ȱnetworking,ȱandȱotherȱinfrastructureȱcomponents.ȱAccelerateȱenablesȱ
ITȱtoȱrapidlyȱgoȬtoȬmarket,ȱreduceȱrisk,ȱandȱincreaseȱtimeȱtoȱvalue——atȱaȱfixedȱcost.ȱȱ

©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved. 11
 AccelerateȱCloudȱwillȱprovideȱclientsȱtheȱtechnicalȱsolutionȱdetailsȱassociatedȱwithȱtheȱlatestȱ
cloudȱPlatformȱasȱaȱServiceȱproducts,ȱsuchȱasȱVMwareȱvSphere.ȱȱȱȱ

ManagedȱServicesȱ

OpticsȱSuiteȱ(Reportingȱ&ȱMonitoring)ȱ
Opticsȱisȱaȱsubscriptionȱbasedȱsuiteȱofȱservicesȱtoȱmonitorȱandȱreportȱonȱyourȱinfrastructureȱ
components,ȱincludingȱstorage,ȱbackup,ȱdatabases,ȱvirtualizedȱenvironmentsȱandȱsecurity.ȱ
OpticsȱprovidesȱdeepȱvisibilityȱintoȱITȱinfrastructureȱprocesses,ȱandȱoperations,ȱgivingȱyouȱ
controlȱoverȱyourȱenvironmentȱandȱdemonstratingȱtheȱbusinessȱvalueȱofȱtheȱdeployedȱ
solution.ȱȱȱȱ
ȱ
ȱ

©ȱCopyrightȱ2009ȱGlassHouseȱTechnologies,ȱInc.ȱAllȱrightsȱreserved. 12