Michael Moore

1216 Bluebird Lane

Garland, Texas 75042
mhm1057@gmail.com

214 801-3570

PROFESSIONAL PROFILE
Management professional with long-term experience in retail operations involving consumer
products and customer service. Over 25 years experience with retail cash control, inventory
control, receiving, and product orders and placement. Job oriented, team player with a successful
record of training and motivating team members. Able to adopt and implement innovative
methods to achieve business requirements and goals, using problem-solving skills learned and
developed as a department manager. Strong interpersonal skills working with management,
fellow team members, and client customers.
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PROFESSIONAL EXPERIENCE

Borden Dairy Dallas ,TX

Customer Service Rep

Input orders into Ross order system received through fax, email and phone
Handling calls daily involving product orders and directing flow of customer requests for
information and assistance.
Working call desk to ensure orders are enterered and received by cut off time at plant.
Maintaining back up files of entered orders through scanning and file maintenance.
Determining customer call in needs, filling out service issue forms and submitting to proper
channel to ensure action on customers issue.
Working with other team members to ensure all business units orders are received and
entered in a timely manner.

Safeway #1484 Everett, WA

Variety Manager

January 2012-Current

September 2005-September 2011

Manager of non foods department which generated on average $30,000 in sales per week
Reduced back room inventory of non foods by 60 to70% over a 6 year period by using
organization of product, accuracy of incoming written orders, invoice check off procedures and
using a plan to recognize overstock items.

Reduced department out of stocks from over 100 daily to an average of 20 daily using product
knowledge and investigating pricing, order tag, and invoice errors.
Job duties included ordering, placement of stock, inventory and labor control, and other
functions required to maximize sales and maintain condition of the department.

Retail Merchandising Solutions Inc., Everett, WA

Store Reset Team Lead

Lead a team of 5-15 specialists whose function was to reset designated sections of western
Washington Safeway stores on a four-week cycle.
Duties during the reset included assigning merchandisers and team members to their work
sections, ensuring schematics were followed, managing time allowed for reset, and
obtaining store management sign off for completed work.
Additional duties involved checking that all item codes used were verified, correct store
specific schematics were used, and working with the stores POS department to insure
correct tags were produced for all new items being introduced into the set.
Duties after reset involved checking and transmitting all team member time sheet, totaling
all category hours used, writing and transmitting completion reports, and faxing all store
sign offs to home office.
Met with Seattle Division lead once per cycle to plan following cycle resets. All other
communication done via e-mail or phone.

Safeway Seattle Division Bellevue, WA

Field Assistant, Corporate Brands

March 2001-May 2003

Worked as the corporate brands liaison with 13 of the Safeway stores in western
Washington.
Duties included cutting in new private label and specialty items into store sets, checking
rotation and placement of items as assigned by the marketing department, working with the
RMSI team to ensure their resets were correct, completing a monthly report issued by the
marketing department.
Maintained contact with marketing department via phone, E-mail, and computerized report,
with once per month corporate meeting where plans for following month were issued.

Bartell Drugs, Silver lake WA

Second Assistant Store Manager

May 2003-September 2005

February 2000-March 2001

Manager of store in absence of manager and first assistant. Closing manager rotating with
first assistant where duties included ensuring customer service, assigning work tasks to
checkers and all sales floor employees, and performing closing functions, including cash
control.
Additional duties included reconciling cash from the previous days income with the
computerized report, Determining overages or shortages from prior day earnings, preparing

and making bank deposits, and verifying to corporate office results of sales report by faxing
I completed forms.

Haggen Top Foods, Snohomish WA

Grocery Manager

Duties include management of night crew and the ordering and restocking of grocery
products, collection and processing of all invoices prior to sending them to corporate
accounting dept, and overall person in charge of store during overnight hours.
Additional duties included oversight of the dairy, deli and frozen foods departments to
ensure proper scheduling, ordering, stocking, rotation of perishable product, and resolving
any issues that arose.

Haggen Top Foods, Everett WA

Variety Manager

October 1999-January 2000

November 1987-September 1999

Consecutively managed the variety department at four Haggen Top Food stores.
Listed on the variety manager of the quarter report at various times at each of the stores.
Job duties included ordering, replenishing, and displaying of sales merchandise,
supervision and training of all department team members, budget projections, inventory
control, receiving, and the processing of department invoices prior to transmitting to
corporate accounting department.
Additional duties included supervision of bulk foods department and video department.