E-GOVERNANCE

PRIYA AHUJA
CSE 6C
10-CSU-110

Overview

Introduction

What is E-Governance?

World Bank definition of Egovernment.

Why E-governance?

Types of E-governance

In India: Initiatives

Advantages of E-Governance

Problems and Challenges

E-Governance
What is EGovernance?
E-governance can be defines as
use

of
information
communication

&

by government to enhance the

range,
quality of information & services

provided
to the citizen in cost effective

manner.

According to World
Bank
E-Government refers to the
Use of information technologies
That have the ability to

transform relations with citizens,

businesses, and other arms of
government .

These technologies can serve

better delivery of government

services to citizens.

Why E-Governance?

citizen service

provide access to information

to empower citizens

so that they can make better

lives, for themselves and for
the next generation.

TYPES OF EGOVERNANCE
Types of E-governance
G2CGovernment to Citizen: G2C is
transaction between government and
citizens.

It includes,
Basic citizens services such as online
registration of birth/death/marriage
certificates

Health care, education services etc.

filing of income taxes

Example: The example of Government to

Citizens is that
National Portal of India India.gov.in

TYPES OF EGOVERNANCE
G2B is transaction between government
and Business.

It includes ,
Dissemination of policies, memos etc.
Government rules and regulations.
Business information.
Application forms, renewing licenses
,registration , payment of taxes.

 Example: The example of

Government to Business is that
Business Portal of India
Business.gov.in

TYPES OF EGOVERNANCE
G2E is transaction between
government and Employee.
It Includes,
Online conference for employee
Online training
Employee information

Example: The example of Government

to Employee is that e-Training for
Employees
www.egovonline.net

TYPES OF EGOVERNANCE
G2G is transaction between

between the central/national and

local governments, and between
government department and
agencies and organisation.
It Includes,

Records by state government

Schemes ,plan ,Initiatives
Example:

The example of Government

to Government is that egovernance standard Portal of
India

http://egovstandards.gov.in

Types of Interactions
in E-Governance

NEGP - E-Bharat under

preparation Example
of e-government
strategy
National E-Governance
Program
Agriculture
Municipalities
Gram Panchayats (elected

village administration)
Common Service Centers (CSCs)

 NEGPs goal is the provision of

improved, more convenient
government services countrywide
through on-line delivery at local
service centers.

NEGP is fully recognized as key part

of national development plans.

Involves central and all state

governments. Will be led centrally
and implemented locally.

Will be implemented over an 8-year

period (FY2006-2013) at a cost of
roughly USD 4 billion.

To be supported by proposed USD 1

billion Bank project in two phases

Indias NEGP : Scope of

Outputs

CIC(Central Information
Commission)
A citizen's concerns
Unaware of the schemes being
implemented for economically
backward people.
Low level of literacy.
Feel uncomfortable while using the
facilities.
Not aware of source of information.
Concern related to market.
No information on Educational
opportunities.
No information on Job.

CIC(Central Information
Commission)

 Solution in the form of CIC:

Government to Citizen(G2C)

services delivered from the CICs

such as
Birth and Death Registration
Prices and other market

information of Agricultural
produce
Information on Educational

opportunities
Job portals etc.
Effective and cheap medium for

reaching the masses.

Know Your CIC helped to reduce

corruption.
Motivation and awareness camps

for different purposes.

features

Other CIC

Providing PAN Status and On-

Line PAN card Application by

CIC- Dimoria.

Excursion to the 3rd Buddha

Mahutsav at Tawang.
CIC Students Form PRIYA SELF

HELP Group.
An Exposer of online Election

result.
Video recording of Interview of

local prominent person.

Computer-Aided Paper less

Examination System (CAPES)

Test.

 Online access of common

entrance exam result of eng and

medical.

Suwidha

State wide project

implemented in Punjab

Objectives

Provide friendly and

efficient interface between
government and citizens

Provide transparency in
government operations

Provide timely and efficient

service delivery

Improve quality of
government services

Falls in the government to

citizens category

Suwidha

A citizen's concerns

Different branches for

different services

Not familiar with the

procedures

Unaware of the schemes

being implemented

Not aware of source of

information

Has to frequently visit the

branch to ensure movement
of the case and to enquire
the status

Services are not delivered as

scheduled

Has to visit many offices for

a single service

Small payments require

visiting banks for services

Suwidha
Solution in the form of Suwidha
The citizen approaches SUWIDHA Queue
Counter and gets the Queue Token
number.

 On his turn at SUWIDHA Service Counter,

he files his application.

She/he is issued a receipt cum token

number, which specifies the date of

delivery of services. Each type of service
has a pre-defined delivery time and system
automatically calculates the service
delivery date.

All kind of payments for the fees etc can be

made at the SUWIDHA counter.

The application/case is then sent to the

branch for action.

In between the citizen can track the case

with the help of SUWIDHA Token number
through DialCITI (which is IVR based
system) or website.

The delivery of documents/processed case

is made on the specified date. The delivery

of the documents is also from SUWIDHA
Delivery Counter.

Suwidha
Other Suwidha features
On the spot photograph capture

wherever required
Information's on schemes and

procedures
Application forms available
Provision of on the spot delivery

of services in cases where

verification can be ensured
based on the data available in
the databases

Implemented in all 17 DC offices

and 54 SDM offices of Punjab

Advantages

Offers high speed in administration.

Provides efficient and effective

documentation of each step in
administration / government services.

Achieves
transparency
in
administration and thus reduces
corruption in administration.

Creates a strong bond between public

and government there by reducing the
existing gap between them.

Provides the people a

environment for interaction.

Ensures
accountability
administration.

friendly

Advantages
Provides paperless offices.
Maintains consistency and

integrating in decision making.

Plays vital role in policy making.

in

 Enables government to work better,

yield higher revenue growth with

less costs.
Provides an environment with

which public can freely interact

with various government
departments anytime, anywhere
with minimum effort.

Problems and Challenges

Low Literacy in IT
Financial Burden
Security of information
Lack of research support
Lack of frequent updation and many
more

REFERENCES
en.wikipedia.org/wiki/E-

Governance
NEGP :

en.wikipedia.org/wiki/National
_e-Governance_Plan
negp.gov.in/
SUWIDHA portal:

http://suwidha.nic.in
Suwidha project details:

www.doitpunjab.gov.in/pdfs/pr
ojects/suwidha.pdf
CIC portal:

http://www.cic.nic.in/welcome.
html

 CIC project details:

http://beep.jepponet.dk/egovIn
dia/ShowCase.asp?
CaseID=1492

Thank you