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HP StorageWorks

2012fc Modular Smart Array

controller module replacement

About this document

This document details procedures for replacing a failed controller
module in an HP StorageWorks 2012fc Modular Smart Array.
NOTE: Make sure you obtain the latest version of these
instructions from Select MSA SAN
Arrays, select your product, and go to Support.

Before you begin

CAUTION: When replacing a controller, ensure that less than
10 seconds elapse between inserting the controller into a slot and
fully latching it in place. Failing to do so might cause the controller
to fail. If it is not latched within 10 seconds, remove the controller
from the slot and repeat the process.
Parts can be damaged by electrostatic discharge. Use proper
anti-static protection:
Keep the replacement component in the ESD bag until needed.
Wear an ESD wrist strap grounded to an unpainted surface of
the chassis.
If an ESD wrist strap is unavailable, touch an unpainted surface
of the chassis before handling the component.
Never touch connector pins.
Using the Storage Management Utility (SMU), save your
configuration settings to a file for backup.
1. Select Manage > Utilities > Configuration Utilities > Save Config
2. Click Save Configuration File.
In a dual-controller configuration, the storage systems Partner
Firmware Upgrade option is enabled by default, so when you
upgrade a controller the system automatically ensures that both
controllers have the most recent version.

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post-consumer paper
Copyright 2008 Hewlett-Packard Development Company, L.P.

Use SMU to verify that Partner Firmware Update is enabled.

First edition: March 2008

1. Select Monitor > Status > Advanced Settings > Misc

Configuration to view the current setting.

Product names mentioned herein may be trademarks of their

respective companies as reflected by an associated footnote. The
information in this document is subject to change without notice.

2. If Partner Firmware Upgrade is disabled, select Manage >

General Config > System Configuration, and then set Partner
Firmware Upgrade to Enabled.

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Verifying component failure

Use the following methods to verify component failure:
Check Fault/Service Required LED (back):
Amber = Fault condition
Check that the OK LED (back) is off.
Check the event log for errors.

Removing the controller module

1. In a dual-controller configuration, verify that the partner
controller is online by selecting Monitor > Status > Status


2. Shut down the failed controller.

a. Select Manage > Restart System > Shut Down/Restart, and
select a controller option.
b. Click Shut Down and click OK.

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The blue OK to Remove LED (back) illuminates to indicate that

the controller can be removed safely.

Installing the controller module

3. Illuminate the UID (Unit Identification) LED of the enclosure that

contains the controller module to remove.
a. Select Manage > General Config > Enclosure Management.

NOTE: You can install a controller into an enclosure that is

powered on.

b. Click Illuminate Locator LED.

4. Locate the enclosure whose UID LED (front right ear) is blue, and
within it, the controller module whose OK to Remove LED is blue.

1. Loosen the controllers thumbscrews; press the latches downward.

5. Disconnect any SAS cables that connect the controller to a drive


2. Slide the controller into the enclosure as far as it will go (1).

3. Press the latches upward to engage the controller (2); turn the
thumbscrews finger-tight.

6. Turn the thumbscrews (2) until the screws disengage from the

1 Latch

4. Reconnect the SAS cables.

2 Thumbscrew

7. Press both latches downward to disconnect the module from the

IMPORTANT: In a dual-controller configuration, if the
firmware versions differ between the two controllers, Partner
Firmware Upgrade brings the older firmware to the later firmware

Verifying component replacement

After replacing the controller, check that the OK LED (back)
illuminates green, indicating that the controller has completed
initializing and is online.
If the enclosures UID is on, use SMU to turn it off.

8. Pull outward on the latches to slide the module out of the


1. Select Manage > General Config > Enclosure Management.

2. Click Turn Off Locator LED.
If the Fault/Service Required LED is amber, the module has not gone
online and likely failed its self-test. Put the module online by
following the steps to restart a controller or by checking the event
log for errors.

Additional information
See the MSA web site:

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