restore point created

cleanmgr
msconfig
atf
temp file cleaner
adware removal tool
visual performance manage
virtual memory manage
run Mbam
delete temp
uninstall unwanted file
install adblock plus
restart
cx check the pc
heat check done
took permission to close the case

0364 4592 9593 478

502 085

Important URL and commands.

1.http://www.sevenforums.com/tutorials/54360-parental-controls-setup-use.html
http://support.microsoft.com/kb/822005
thing..

3::Fix problem of

- shaw.ca

Kb article for microsoft fix it. All

https://community.shaw.ca/docs/DOC-1055

4::Sync gmail calender to outlook:: https://www.ablebits.com/office-addins-blog/2013/11/20/syncgoogle-calendar-with-outlook/

5::To see revenue cx serial key:https://callstream.revenuewire.com/auth/login
6: Driver booster :http://download.cnet.com/Driver-Booster/3001-18513_4-75992725.html?

spi=5d650a9fd4b1d54b38924a74312ebf63&part=dl

7. change home page :: http://www.askvg.com/how-to-restrict-users-from-changing-internet-explorerhomepage-settings/

Uel478
http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/unable-to-enable-the-googletoolbar/5741e792-4b8d-49f2-a4fc-6f23150f13f0
Print spooler issue:: http://www.techsupportall.com/solved-print-spooler-error-1068-the-dependencyservice-or-group-failed-to-start/

MSE Problem FIX 0x8004ff80 ::: http://support.microsoft.com/kb/2435760

My Back Up Drive password Recovery::https://myaccount.managedoffsitebackup.net
World client
http://ggn01-msg03:000/WorldClient.dll
IP for World client
http://10.100.4.25:3000/
First and Last Name:
Cust Id :-

E-mail:
Phone:
APN:
BTTR as per Time Zone:
State:
Primary Issue:
Probing Done : Yes/
Paraphrase Done : Yes/
Assurance Given : Yes/
MAC Verified & Documented:
Mandatory Heat Check Done: Yes
TEIR 3 AUX CODE:
Call Closing: Yes/
NPS Script used: For RevenueWire only
In case of No remote : Internet Explorer Reset (Disclaimer Needs to be given) : No
Tried other browser : No
Checked Proxy (In Case of No Internet) : No
Safe Mode With Networking : No
Call Transferred to Tier 2 No

Call Opening : Yes

Mandatory Alternate Phone Number taken : Yes

 Was customer given enough time to check computer :- Yes

Uninstalled transferred tools from customers PC :- Yes
Case Closure Permission taken : Yes
Paste Chat Logs :- Yes
Call closing:- Yes
Mandatory Heat Check Done: Yes
NPS Script used: For RevenueWire only

Got remote from Swasti .

Did opening.
Tweaking is ran by Swasti,so it is running now.
Shared with Pavan.
After completed the tweaking restarted the computer
same thing in those icons some Ions had the cross mark in right bottom.
Tried to open one app.
Then I had seen I message this app cann't open
tried to install this particular app from store but no go.
After some time I noticed that those crosses were going one by one, and
those applications were opening fine.
Again restarted the computer .
After restarted I had checked some apps from metro icons.. those all were
working fine.,
uninstalled Tweaking tool.
Restarted again
checked again.
Leave note pad on the cx desk top.
so updated case notes and mail sent to Ankur sir and all other sup to
request the case owner to take back the case ownership and followed up
the cx .
Disconnected remote from my end
Chat::
4:39 AM Connecting to: control.app04-07.logmeinrescue.com (64.74.103.155:443)
4:39 AM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
4:39 AM Waiting for customer permission to remote control desktop.
4:39 AM Remote Control successfully initiated.
4:39 AM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_04h39m55s_Swasti.Mallick@Qresolve.com].avi
4:40 AM Waiting for customer permission to reboot and reconnect.
4:40 AM The customer Windows login has been successfully captured.
4:40 AM Waiting for customer permission to reboot and reconnect.
4:40 AM The customer Windows login has been successfully captured.
4:41 AM Jay A Hall: HI
4:41 AM Swasti Sri Mallick: Hi
4:42 AM Waiting for customer permission to reboot and reconnect.
4:42 AM The customer Windows login has been successfully captured.
4:52 AM Waiting for customer permission to reboot and reconnect.
4:52 AM The customer Windows login has been successfully captured.
4:57 AM Waiting for customer permission to reboot and reconnect.
4:57 AM The customer Windows login has been successfully captured.
4:57 AM Waiting for customer permission to reboot and reconnect.
4:57 AM Normal reboot has been successfully initiated on the customer's device.
4:57 AM The customer's device is rebooting. Connection will be reestablished automatically when the cycle finishes.

4:58 AM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
4:59 AM Waiting for customer permission to remote control desktop.
4:59 AM Remote Control successfully initiated.
4:59 AM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_04h59m24s_Swasti.Mallick@Qresolve.com].avi
5:13 AM Recording remote desktop finished.
5:13 AM Remote Control ended.
5:14 AM Remote Control ended.
5:16 AM Remote Control ended.
5:16 AM The customer has initiated a reboot on his/her device.
5:16 AM The customer's device is rebooting. Connection will be reestablished automatically when the cycle finishes.
5:18 AM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
5:19 AM Waiting for customer permission to remote control desktop.
5:19 AM Remote Control successfully initiated.
5:19 AM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_05h19m45s_Swasti.Mallick@Qresolve.com].avi
5:31 AM Swasti Sri Mallick: Are you there ?
5:34 AM Jay A Hall: yes
5:35 AM Swasti Sri Mallick: Do you have the Product key for windows ?
5:35 AM Jay A Hall: no it came on the computer
5:35 AM Swasti Sri Mallick: OKay
6:25 AM Waiting for customer permission to reboot and reconnect.
6:25 AM The customer Windows login has been successfully captured.
6:25 AM Waiting for customer permission to reboot and reconnect.
6:25 AM Normal reboot has been successfully initiated on the customer's device.
6:25 AM The customer's device is rebooting. Connection will be reestablished automatically when the cycle finishes.
6:26 AM Connecting to: control.app04-03.logmeinrescue.com (64.74.103.144:443)
6:26 AM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
6:26 AM Waiting for customer permission to remote control desktop.
6:26 AM Remote Control successfully initiated.
6:26 AM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_06h26m32s_Swasti.Mallick@Qresolve.com].avi
6:51 AM Waiting for customer permission to reboot and reconnect.
6:51 AM The customer Windows login has been successfully captured.
6:51 AM Waiting for customer permission to reboot and reconnect.
6:51 AM Normal reboot has been successfully initiated on the customer's device.
6:51 AM Recording remote desktop finished.
6:51 AM Remote Control ended.
6:52 AM The customer's device is rebooting. Connection will be reestablished automatically when the cycle finishes.
6:53 AM Connecting to: control.app04-15.logmeinrescue.com (64.74.103.161:443)
6:53 AM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
6:53 AM Waiting for customer permission to remote control desktop.
6:54 AM Remote Control successfully initiated.
6:54 AM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_06h54m05s_Swasti.Mallick@Qresolve.com].avi
6:59 AM Connecting to: control.app04-15.logmeinrescue.com (64.74.103.161:443)
6:59 AM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
6:59 AM Waiting for customer permission to remote control desktop.
6:59 AM Remote Control successfully initiated.
6:59 AM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_06h59m26s_Swasti.Mallick@Qresolve.com].avi
7:50 AM URL push: http://www.tweaking.com/content/page/windows_repair_all_in_one.html
9:44 AM Connecting to: control.app04-15.logmeinrescue.com (64.74.103.161:443)
9:44 AM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
9:44 AM Waiting for customer permission to remote control desktop.
9:44 AM Remote Control successfully initiated.
9:44 AM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_09h44m17s_Swasti.Mallick@Qresolve.com].avi
10:32 AM Transferring session to Utsab Das
10:33 AM Connecting to: control.app04-15.logmeinrescue.com (64.74.103.161:443)
10:33 AM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
10:33 AM Waiting for customer permission to remote control desktop.
10:33 AM Remote Control successfully initiated.
10:33 AM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_10h33m43s_Utsab.Das@Qresolve.com].avi
10:34 AM Utsab Das: Thank you for choosing premium technical support. My name is utsab i would be the technician who
will assist you farther.
11:00 AM M.V. Pavan Raja invited to the session...
11:01 AM M.V. Pavan Raja joined the session
11:01 AM M.V. Pavan Raja has started Remote Control.
12:16 PM M.V. Pavan Raja ended the session
1:45 PM Connecting to: control.app04-15.logmeinrescue.com (64.74.103.161:443)

1:45 PM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
1:45 PM Waiting for customer permission to remote control desktop.
1:45 PM Remote Control successfully initiated.
1:45 PM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_13h45m49s_Utsab.Das@Qresolve.com].avi
2:41 PM The customer has initiated a reboot on his/her device.
2:41 PM The customer's device is rebooting. Connection will be reestablished automatically when the cycle finishes.
2:43 PM Connecting to: control.app04-03.logmeinrescue.com (64.74.103.144:443)
2:43 PM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
2:43 PM Waiting for customer permission to remote control desktop.
2:43 PM Remote Control successfully initiated.
2:43 PM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_14h43m42s_Utsab.Das@Qresolve.com].avi
3:00 PM Waiting for customer permission to reboot and reconnect.
3:00 PM Normal reboot has been successfully initiated on the customer's device.
3:00 PM The customer's device is rebooting. Connection will be reestablished automatically when the cycle finishes.
3:01 PM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
3:01 PM Waiting for customer permission to remote control desktop.
3:01 PM Remote Control successfully initiated.
3:01 PM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_15h01m57s_Utsab.Das@Qresolve.com].avi
3:06 PM Waiting for customer permission to reboot and reconnect.
3:06 PM Normal reboot has been successfully initiated on the customer's device.
3:06 PM Recording remote desktop finished.
3:06 PM The customer's device is rebooting. Connection will be reestablished automatically when the cycle finishes.
3:08 PM Connected to Applet (Elliptic Curve Diffie-Hellman 2048 bits, ECDHE-RSA-AES256-GCM-SHA384 256 bits)
3:08 PM Waiting for customer permission to remote control desktop.
3:08 PM Remote Control successfully initiated.
3:08 PM Screen recording will be accessible at \\10.100.8.26\lmi_scrn_rec\Session Live Recording\BAU tech\Tier
3\Rescue[351083395_2015-04-29_15h08m25s_Utsab.Das@Qresolve.com].avi