I N S TA L L AT I O N / O P E R AT I O N

DX3100 Series
Remote Site Software

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CONTENTS
Section

Page

PELCO REMOTE SITE SOFTWARE ...................................................................................................................................................................................... 5

INSTALLATION .................................................................................................................................................................................................................... 6
USING THE DX3100RX REMOTE SITE SOFTWARE ............................................................................................................................................................ 9
STARTING THE PROGRAM ........................................................................................................................................................................................ 9
THE DX3100RX MAIN SCREEN ................................................................................................................................................................................ 10
SETUP ....................................................................................................................................................................................................................... 12
NETWORK ....................................................................................................................................................................................................... 12
DISPLAY ........................................................................................................................................................................................................... 13
USERS .............................................................................................................................................................................................................. 14
MISCELLANEOUS ............................................................................................................................................................................................ 17
CONNECTING TO THE DVR ...................................................................................................................................................................................... 18
LIVE VIEW MODE ..................................................................................................................................................................................................... 20
CREATING A SITE ............................................................................................................................................................................................ 20
USING THE SITE LIST FOR DVR CONNECTION ............................................................................................................................................... 22
MULTIPLE SITE SELECTION .................................................................................................................................................................... 25
SAVING SITE FILES ................................................................................................................................................................................. 25
REMOTE PLAYBACK ................................................................................................................................................................................................. 26
VIEWING RECORDED VIDEO ........................................................................................................................................................................... 27
VIEWING AND SAVING RECORDED VIDEO .................................................................................................................................................... 28
FILE STRUCTURE OF RECORDED VIDEO .......................................................................................................................................................... 29
LOCAL PLAYBACK ..................................................................................................................................................................................................... 30
FRAME PLAYBACK ................................................................................................................................................................................................... 32
GROUP OPERATIONS ................................................................................................................................................................................................ 33
INTRODUCTION ............................................................................................................................................................................................... 33
CREATING A GROUP ........................................................................................................................................................................................ 33
USING A GROUP .............................................................................................................................................................................................. 38
ODD & ENDS ............................................................................................................................................................................................................ 40
STATISTICS BOX .............................................................................................................................................................................................. 40
ABOUT ............................................................................................................................................................................................................. 40
SHORTCUT KEYS ............................................................................................................................................................................................. 41
FILE EXTENSIONS ............................................................................................................................................................................................ 41
SOFTWARE UPGRADE LAN & FDD ................................................................................................................................................................................ 42
UPGRADE VIA LAN ................................................................................................................................................................................................... 43
UPGRADE VIA FDD ................................................................................................................................................................................................... 45
REFERENCE INFORMATION SHEET ................................................................................................................................................................................... 47
FAQS FOR CONFIGURING THE DX3100 WITH THE INTERNET ................................................................................................................................ 47
SHORT GLOSSARY OF FAQ RELATED TERMS .......................................................................................................................................................... 49
WARRANTY AND RETURN INFORMATION ...................................................................................................................................................................... 51

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LIST OF ILLUSTRATIONS
Figure
R1
R2
R3
R4
R5
R6
R7b
R7a
R7c
R8
R9
R10
R11
R12
R13
R14
R15
R16
R17
R18
R19
R20
R21
R22
R23
R24
R25
R26
R27
R28
R29
R30
R31
R32
R33
R34
R35
R36
R37
R38
R39
R40
R41
R42
R43
R44
R45
R46
R47
R48
R49
R50
R51
R52
R53

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Page
Install Wizard ................................................................................................................................................................................................... 6
Install Wizard ................................................................................................................................................................................................... 6
Destination Location ........................................................................................................................................................................................ 7
Program Folder ................................................................................................................................................................................................. 7
Restart Computer ............................................................................................................................................................................................. 8
Shortcut Icon .................................................................................................................................................................................................... 8
Password Confirmation .................................................................................................................................................................................... 9
First-time Program Access ............................................................................................................................................................................... 9
Subsequent Program Entry ............................................................................................................................................................................... 9
Main Screen .................................................................................................................................................................................................... 10
Network Screen ............................................................................................................................................................................................... 12
Network Screen, Advanced Tab ...................................................................................................................................................................... 12
Display Screen ................................................................................................................................................................................................. 13
User Dialog Box ............................................................................................................................................................................................... 14
Admin User Property Sheet ............................................................................................................................................................................. 14
Adding a User .................................................................................................................................................................................................. 15
Multiple User List ............................................................................................................................................................................................ 15
Saved User List ................................................................................................................................................................................................ 16
Miscellaneous Dialog Box ............................................................................................................................................................................... 17
Setting Up a Connection Site List ................................................................................................................................................................... 18
Adding a Site to the Site ................................................................................................................................................................................. 20
Site Detail Dialog ............................................................................................................................................................................................ 20
Completed Connection Property Sheet ........................................................................................................................................................... 21
Symbolic Live View .......................................................................................................................................................................................... 22
Completed Site List ......................................................................................................................................................................................... 22
Display Screen Information ............................................................................................................................................................................. 23
Main Monitor Display, Live View .................................................................................................................................................................... 23
Typical Live View Display ............................................................................................................................................................................. 24
Saving Site File Listings .................................................................................................................................................................................. 25
Remote Playback ............................................................................................................................................................................................. 26
Remote Playback and Save ............................................................................................................................................................................. 26
Remote Playback Connection Options ............................................................................................................................................................ 27
Display of Recorded Video .............................................................................................................................................................................. 27
Accessing Recorded Video .............................................................................................................................................................................. 28
Storing Recorded Video ................................................................................................................................................................................... 28
Local Dialog Box .............................................................................................................................................................................................. 30
LOCAL Playback Selection ............................................................................................................................................................................... 31
Local Playback-Main Screen ........................................................................................................................................................................... 31
Frame Playback ................................................................................................................................................................................................ 32
Blank Group Registration Box ......................................................................................................................................................................... 33
Creating the First Group .................................................................................................................................................................................. 34
Connection Properties for Group Site ............................................................................................................................................................. 35
Site Added to Group ........................................................................................................................................................................................ 36
Multi-Site, Multi-Group Listing ....................................................................................................................................................................... 37
Main Screen Group Display ............................................................................................................................................................................ 38
Right-Click Access to Open Site/File .............................................................................................................................................................. 39
Enabling Group Selection with Camera Buttons ............................................................................................................................................. 39
Statistics Box ................................................................................................................................................................................................... 40
About Information ........................................................................................................................................................................................... 40
LAN Upgrade Software Download .................................................................................................................................................................. 42
Upgrade Program Shortcut .............................................................................................................................................................................. 43
DVR Upgrade Process-LAN Option .................................................................................................................................................................. 43
Remote Upgrade Software Dialog Box ........................................................................................................................................................... 44
Software Diskette Generator Shortcut ........................................................................................................................................................... 45
Diskette Generator Dialog Box ........................................................................................................................................................................ 45

LIST OF TABLES
Table
A
B
C

Page
Status Line Information ................................................................................................................................................................................... 24
Shortcut Keys .................................................................................................................................................................................................. 41
File Extensions ................................................................................................................................................................................................. 41

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PELCO REMOTE SITE SOFTWARE

Pelco remote site software (DX3100RX) allows users to remotely access, search, browse, display, and transfer stored image files from a
DVR system via a LAN network. The remote software is installed on a PC or a workstation, which typically is connected via a network hub
or switch to the DVR.
In addition to accessing recorded video, the user at the remote site can view live video transmission of camera inputs to the DVR. If the
camera is PTZ capable, the user can also control camera settings for pan, tilt, and zoom from the remote-site softwares main screen.
The minimum PC requirements for using the remote site software are as follows:

Pentium III processor, 800 MHz, 128 MB RAM

Display resolution of 1024 x 768, 32-bit color (16 MB)
DirectX capable
Windows 98 SE/ME/NT4.05 & 6/2000/XP
Ethernet capable network card (10/100 preferred)

WARNING: Using a PC below minimum specs can result in unsatisfactory performance, including delays in live or playback
video viewing.
IMPORTANT: The DX3100 Remote Site Software is not designed for use as a remote software for notification, or viewing, of
alarms. See the section labeled CONNECTING TO THE DVR for further explanation.

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INSTALLATION
1.

Insert the supplied software CD, which should automatically start the Setup.exe program. If the program does not start
automatically, point the Start-Run setting on your taskbar to your CD location and start the Setup.exe program on the CD.
A Pelco flashscreen appears and the installation wizard begins. See Figure R1. Soon, the window in Figure R2 appears.

Figure R1. Install Wizard

Figure R2. Install Wizard

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2.

Press the Next button. The display in Figure R3 appears.

Figure R3. Destination Location

3.

If the default destination folder is OK, press the Next button; otherwise, browse to and select a different location, then press the
Next button. The screen in Figure R4 appears.

Figure R4. Program Folder

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4.

Press the Next button to start the installation of the remote site software on your hard drive. At the completion of the installation,
the screen in Figure R5 appears. Press the Finish button to complete the installation of the remote site software.

Figure R5. Restart Computer

After rebooting the computer, your desktop should contain the following shortcut icon for starting the Pelco remote site software program.

Figure R6. Shortcut Icon

You can leave it on your desktop or, if more convenient, move it to your Start taskbar for quick access.

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USING THE DX3100RX REMOTE SITE SOFTWARE

STARTING THE PROGRAM
Open the RX program by double- or single-clicking the programs shortcut icon (double-click the desktop icon; single-click if it is in your
taskbar). You can also open the program in the usual manner by following the path Start > Programs > DX3100RX > DX3100RX v1.0.
The first time the program is started, Figure R7a appears. Note that the Users name box is grayed out and that the default entry admin
cannot be changed. If you want to set up administrative oversight to limit access to the program, enter a password and click on the OK
button. Figure R7b appears.
Confirm your password entry and click the OK button for program access.

Figure R7b. Password Confirmation

Figure R7a. First-time Program Access
On the other hand, if you do not want to enter an admin password (this can be done later), or if security is not a major concern, click on
the OK button of Figure R7a without entering a password. The Confirm password dialog box of R7b will still appear, just click on its OK
button to access the program.
In both of the cases described above (with and without password entry), the next time the program is started, the Input password dialog
box again appears, but as shown in Figure R7c. The User name box is no longer grayed out. If an admin password is applicable, it must be
entered; if no admin password is required, click past the input dialog box by clicking on its OK button to start the program (the confirm
dialog box does not reappear).

Figure R7c. Subsequent Program Entry

If an admin password is required and you are a user and not the administrator, then enter the user name and password that has been
assigned to you by the administrator. Click on the OK Button of R7C to access the program.
On subsequent program re-entry, the Input password dialog box will contain the name of the user who last accessed the program. Enter a
password or enter a different user name and password and proceed accordingly. However, if an admin-user hierarchy has not been set up,
just click OK to access the program.

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THE DX3100RX MAIN SCREEN

After password confirmation, the main screen for the DX3100RX program appears. Figure R8 illustrates the main screen and breaks down
the elements that comprise it.

Figure R8. Main Screen

The [EXIT] button exits the program and terminates all remote connections.

The [SETUP] button displays a setup screen with four tabbed pages, which are used to configure operating parameters and
preferences for the DX3100RX program.

The [CONNECT] button allows a user to access selected channels on a remote DVR. Connections can be established for the
following four modes:

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a.

Remote LIVE mode: Transfer and view live video being recorded in real-time.

b.

Remote VOD (Video on Demand) mode: Transfer and view time-files of recorded video searchable by time and date on the
DVR.

c.

Remote File Copy mode: Download pre-recorded video from the DVR and store it on the remote hard drive.

d.

Local File Playback mode: Display previously downloaded files (typically done in Remote File Copy mode) located on the HDD of
the remote PC.

The [DISCONNECT] button is used to disconnect the currently selected viewing channel.

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The [SEARCH] buttons are used to search recorded video files on the remote DVR (see 3b).

The [PTZ] buttons allow users to remotely operate PTZ functions of an online camera connected to the main DVR. This function will
activate only if the selected camera is PTZ capable.

ADJUSTS ZOOM AND OTHER LENS FUNCTIONS

OF THE CAMERA (FOCUS AND IRIS). THE CAMERA
MUST BE EQUIPPED WITH ZOOM LENS AS WELL
AS AUTO FOCUS AND IRIS.
ADJUSTS CAMERA ANGLES IN EIGHT DIFFERENT
DIRECTIONS. DEPENDING ON THE SPEED OF THE
NETWORK, A DELAY MIGHT EXIST BETWEEN THE
COMMAND AND THE CAMERA RESPONSE.

The [UTILITY] buttons enlarge, change to full-screen view, print, and save images to disk.

NOTE: The enlarge image choice is a software zoom feature and does not require that the camera be equipped with a zoom lens.

These are channel select* buttons. Choosing one brings the selected channel into full-screen** view.
* You can switch to another specific channel by pressing the corresponding channel select button. You can also switch to the next
available camera by pressing the ENTER key.
** See the NOTE reguarding FULL SCREEN Mode and Windows commands for Table B in the Shortcut Keys section of the manual.

NOTE: The Reconnect Continuously check box (see Figure R10) must be checked for channel select button functions to work properly.

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These are selectable multi-screen views: full, quad, x3, and x4.
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SETUP
Certain basic operating parameters and preferences are configured in the SETUP menu pages of the DX3100RX program. Figure R9 is the
opening screen seen when SETUP is pressed. Item (1) references the four tabbed areas configured within SETUP: Network, Display, Users
and Miscellaneous.

Figure R9. Network Screen

NETWORK
Default settings for the Network page are numbered 2-5 in Figure R9 and mean the following:

Tabbed pages for accessing network screen functions.

This setting (in minutes) sets the time to disconnect from the DVR server after data transmission ceases (range is 1-60 minutes).

Pressing Default affects reference items (2) and (4) of Figure R9, both of which default to a numerical setting of 5. Reference (6) is
not affected, but remains at the last setting saved. Reference item (5) is disabled (greyed-out).

In the event of an unknown error or time-out from the LAN, this is the time, after which, a reconnect will be attempted.

Associated with callout (4) in Figure R9, the Advanced button brings up the
display shown in Figure R10. If the Try Reconnecting Continuously. . . box
is checked, the system will attempt to reconnect automatically regardless
of the connection error, including physical system errors.

Buffer time (in seconds: default = 4) is the time the system waits to load
video prior to actually displaying it.

Figure R10. Network Screen, Advanced Tab

NOTE: See the NOTE after step (2) in Using the Site List for DVR Connection located in the Live View Mode section of the manual.

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DISPLAY
Pressing the Display tab brings up the screen in Figure R11. Direct Draw is the recommended default. The second check box determines
what is shown on the last screen at the end of playback. The drop-down box allows the choice of a font size for on-screen text displays
(default: 11 points in an 9-15 range). The Print Mode box is self-explanatory. The Save Video to Folder choice is important if you want
downloaded files of recorded video from the server (during Remote File Copy mode) stored in a specific folder location. If no folder
location is created here, the RX software will, by default, save recorded video in a folder in the root (or c directory) under the Site
Name (see Figure R21).

NOTE: Font size changes do not

take affect until RX is cycled.

Figure R11. Display Screen

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USERS
The Users tab, if so configured, is under the control of the administrator (see Figure R12). For a regular user, all of the allowed functions
listed on the right side of the dialog box are deselected (Add, Remove, Properties, Import, and Export). The administrator, however, can use
all of the functions listed. With them, he can create user(s) and can grant, deny, or modify access to any or all of the program functions
listed in the User Property sheet.

Figure R12. User Dialog Box

The User Property sheet for Admin is shown in Figure R13. The Enabled properties listed there cannot be disabled. This is a built-in
account for the administrator.

NOTE: Limit the User

Property Description
field to 20 characters.
NOTE: Granting PTZ
access automatically
enables Live Viewing
for a user.

Figure R13. Admin User Property Sheet

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The administrator can create new user accounts by pressing the Add button. Figure R14 is an example. Note that any of the listed
properties can be enabled or disabled for any given user. After several users are created, the main User screen might look like that
illustrated in Figure R15.

NOTE: User IDs and

passwords are case
sensitive.
NOTE: Limit the User
Property Description
field to 20 characters.

Figure R14. Adding a User

Figure R15. Multiple User List

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An important function of the Users dialog screen allows the administrator to create a copy of the current user list (all users are in the list,
you cannot create a partial list). This saved list can be used as a back-up. To activate a saved list, use the Import button. Being able to
save a user list provides a convenient way to transfer the list to another PC entirely (the other PC must have the DX3100RX software
package installed) and use it there as the basis for establishing the same user list or for creating a new one. User lists are stored in
proprietary files with .dau extensions (see Figure R16).

Figure R16. Saved User List

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MISCELLANEOUS
The Miscellaneous tab brings up the screen shown in Figure R17.
Each of the unchecked box choices in Figure R17 is explained in more detail (how they are used and what they mean) in other sections of
the manual.
The first check box Replace camera buttons. . ., is discussed in the Group Operations section of the manual.
The second check box, labeled Enable frame playback. . ., is discussed in the Frame Playback section of the manual.
The remaining boxes (all checked by default) enable screen captions normally seen on each display of the main screen. Uncheck those you
do not want to see.

Figure R17. Miscellaneous Dialog Box

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CONNECTING TO THE DVR

In order for the PC on which the DX3100RX software is loaded to communicate with the DVR, it must have access to the Internet. This
usually takes place through a hub or server connected to an ISP or possibly a local intranet. In any case, access to the Internet for the
types of activities required for transmission of video from a remote DVR will involve input from your system administrator, if you have one.
These tasks are the responsibility of the user.
The following three items of information are necessary for configuring the DX3100RX software so that the PC running the program can
access the remote DVR through its LAN connection:
a.

The IP address of the DVR.

b.

The User name or ID. This is a fixed default. The ID (dx3100) is case sensitive.

c.

The Network password. This password is created in the NETWORK SETUP menu in SETUP mode on the DVR. This is usually an
administrative function at the DVR site.

The above information is needed for the Connection Property Sheet, which appears after the Add button in Figure R18 is pressed.

Figure R18. Setting Up a Connection Site List

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Open the Site/File Open dialog box by pressing the CONNECT button on the main software screen. The referenced items in Figure R18 are
described below:

These three tabbed pages allow access to configuring the three variations of site list functions: Remote, Local, and Group. Each
tabbed page is covered in detail following this listing.

The Add button brings up the Connection Property dialog box and is used to add a new site to the site list.

The Remove button deletes any highlighted site(s) from the sight list.

The Properties button gives a synopsis of information for the highlighted site.

The Import button allows the loading of previously created site lists that have been stored on the PCs hard drive.

The Export button allows the user to save a site list.

The Live radio button must be checked for viewing live video from a remote DVR location.**
Remote is checked if you want to view and/or store recorded (not live) video, being downloaded from a remote DVR.
Realtime Mode is selected by default when the RX software is installed. If this setting is changed by the user, the program will save
and use that setting unless the user changes the setting again.
This setting [Realtime Mode] can be temporarily overridden using the right-click drop-down menu (see Figure R44) for the current
session only. If the RX software is restarted in another session, the menu settings displayed here take precedence.
Leaving Realtime mode checked helps to smooth out the display of high frame-rate video transfers. Instead of being played too
quickly, video is played realtime via a software buffer to minimize video overrun. Although in most situations this is not needed,
leaving Realtime mode checked does not hurt anything.

The Connection Option area is active when the Remote Playback (VOD) radio button is checked. The attributes of this area are
explained when remote connection is discussed (See Using the Site List for DVR Connection).

** If you are remotely viewing the cameras of a DVR site that receives an alarm, the DVR will terminate all remote connections and shift
resources to recording the alarmed camera. Had you been viewing the DVR site in live view mode (see Figure R18) and if the
Reconnect Continuously checkbox was enabled, then the RX software will attempt to reconnect to the DVR. Since the alarmed
camera (assuming it was on your original site list) is the only one available, you might, depending on the vagaries of the network
connection, view the display of the alarmed camera.
The foregoing is offered as an explanation to describe what can happen during an alarm situation for a site you are viewing and not as
a description on the use of RX software. As stated previously, RX software is not designed for use as an alarm notification platform. A
Digital Alarm system should be used for that purpose.

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LIVE VIEW MODE

CREATING A SITE
Press the Add button in the Site/File Open dialog box. The Connection Property sheet appears as shown in Figure R19:

Figure R19. Adding a Site to the Site

Fill out the site list as follows:

Site Name:

This is an alphanumeric name, which can be anything you want. Dont use invalid Windows characters in the site name (/ \ ?
< > : * ; ). When the camera(s) activated for this site are displayed on the monitor screen, the site name you enter here will
appear in the top left-hand corner of each, individual camera display.

Server IP:

This is the IP address of the DVR to which you want to connect. The administrator/user of the DVR site has this address.

NOTE: Each dot-separated number in an IP address can be up to three digits in length. You cannot, however, pad any individual IP number
that is less than three digits, with leading zeros. If you do, the system will not allow connection with the server.
Examples of bad and good IP address expressions are as follows:
Bad: 192.168.000.010 Good: 192.168.0.10
Bad: 192.168.001.1
Good: 192.168.1.1

User ID:

dx3100 (Thats it. Nothing else is entered here. Note that it is case
sensitive).

Password:

This is the network password created by the administrator/user of

the DVR to which you want to connect. This is created at the time
the DVR is programmed in SETUP mode.

Camera:

Input a camera number or any combination or range of numbers for

cameras that you want to have displayed on your monitor when this
site is called up. For example: 1-5, 7, 10, 16 is a valid entry. Be sure
that the cameras listed exist for the DVR IP that will be called up.

Description:

Keep additional information about the site you are creating here
(see Figure R20). It is optional.

Figure R20. Site Detail Dialog

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Hotkey:

You can associate a hotkey with this site, which provides a shortcut for calling up the sites cameras to your display
monitor (F1 F12 can be used). This means that 12 sites from your site list can be associated with hotkeys. This makes it
easy to cycle through the displays associated with each site or to jump from one to another sites displays at the touch of a
button.

NOTE: Initial Hotkey

setup settings take
effect after the RX
software is restarted.

Figure R21. Completed Connection Property Sheet

A completed Connection Property sheet might look like that illustrated in Figure R21.

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USING THE SITE LIST FOR DVR CONNECTION

Symbolically, the Live view connection can be represented as shown in Figure R22.

LAN (LOCAL AREA NETWORK)

SITE ONE

DX31XX

HUB OR
ROUTER

STORED VIDEO

DX31XX

PC
RX
DOWNLOADED
VIDEO
Program

SITE TWO

STORED VIDEO

LIVE VIEW

Figure R22. Symbolic Live View

Once a site list is compiled, you can use it to connect to the DVR for any site in that list and begin live viewing of the cameras listed for
that site. A completed site list might look something like that seen in Figure R23.

Figure R23. Completed Site List

For example, assume Site One in Figure R23 is highlighted. As soon as the OK button is pressed at the bottom of the dialog box, the RX
software will connect to the listed DVR and, once connection is established, display the live view inputs for the listed cameras on the
monitor connected to your PC. The process proceeds as follows:
1.

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When the OK button is pressed, you immediately switch to the main monitor PC display screen.

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2.

The status of the connection process is displayed on the Status Information line located in the lower left-hand portion of each
display. In this case Connecting to Server or Buffering. . . appears.

NOTE: The Buffering. . . notice that appears on-screen does not correspond (timewise) to the Buffer Time setting entered in the
SETUP dialog box (see Figure R9). Dialog box timeout starts when recorded video requested by the RX from the DVR becomes
available to the RX. The start of video recording on the server depends, in turn, on several things, including motion sensitivity. If the
threshold sensitivity setting is high, a long delay can occur before video recording begins and is available to the RX, at which time
the Buffer timeout clock begins. The on-screen Buffering. . . notice appears, however, about as soon as the RX requests video
from the server.

3.

When the connection is successful, the main screen display on the monitor quickly
fills up with the live view displays** from the cameras attached to the DVR that
are on your camera list. The format and placement of the overlay information that
appears on each display screen is indicated in Figure R24. You can prevent the
display of this information if you want by deselecting the appropriate caption
boxes in the Setup menu or you can right-click on the display itself and navigate to
the Caption, On/Off selection. The path to the captions option from the main
screen is SETUP > Miscellaneous.

[Display #] Site Name

Camera #
Date | Time

Status Information

Figure R24. Display Screen Information

IMPORTANT!!
** Only displays for cameras being recorded will appear on the monitor
The status information line is updated to Live as video is displayed. Included in the status information is the frame count for the
displayed video. The frame count increases as video is being displayed. If you inspect the display in Figure R25, you might infer that the
frame count cannot go beyond the implied frame limit of 9999. This is not the case. It can go much further than that.
The entire main monitor display for Site One might look like that shown in Figure R25.

Figure R25. Main Monitor Display, Live View

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If one of the frames is enlarged, as illustrated in Figure R26, one can clearly see the screen information overlays that are part of each
display.

Figure R26. Typical Live View Display

Table A lists of some of the more common captions you can expect to encounter on the Status Line.
Table A. Status Line Information
Caption

24

Meaning

Connecting to Server

RX software program is attempting to connect to DVR for given IP address.

Connection Failed

Communication path was not established; check connection settings in Setup > Network and
Setup > Network > Advanced.

Connection Closed by Server

Server closed access to camera.

Connection Closed

User closed connection at RX end.

Wrong Password

Check that correct password is entered in the Connection Property sheet.

Maximum Channels Exceeded

Maximum # of users allowed exceeds total # of channels available.

Requested File Was Not Found

Usually the result of entering poor search parameters.

Buffering. . .

Waiting for video.

Camera Not Available

No camera connected to server for the channel requested.

Camera is Not Being Recorded

Record option is turned OFF for the selected camera in the server.

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Multiple Site Selection

In the previous example only one site was highlighted and displayed. It is possible, however, to highlight and display multiple sites. Use
the normal file selection conventions to highlight more than one site at a time. To select more than one site: ctrl-click one site-line at a
time, or select all those between a highlighted site and another by shift-clicking the second site. When OK (located at the bottom of the
Site/File Open dialog box) is pressed, you will connect to the sites selected.

Saving Site Files

Sites listed in the Site/File Open dialog box can be saved in a site list by exporting the files. If you press the Export button on the right
side of the dialog window, Figure R27 appears. You can keep the same filename or create another and you can save to an already existing
folder or create a new one. Once saved, the site can be reloaded at any time by using the Import button on the Site/File Open dialog box.
The file format for all site lists has the proprietary .dac suffix.
The saved file list is also useful for transferring site lists to other PCs on the same LAN network where they can be imported. It saves a lot
of typing.

Figure R27. Saving Site File Listings

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REMOTE PLAYBACK
When the Remote Playback radio button is checked in the Site/File Open dialog box, you can do the following:
1.

Access a remote DVR, search among recorded video files, and playback that video.

2.

Everything listed in (1) can be done, plus you can store the downloaded, pre-recorded video (from the DVR) to the hard drive of the
PC on which the RX software is installed.

Symbolically, remote playback for (1) is pictured in Figure R28.

Remote playback and save mentioned in (2) is illustrated in Figure R29.

LAN (LOCAL AREA NETWORK)

<V>

SITE ONE

DX31XX

HUB OR
ROUTER

DX31XX

PC
RX
DOWNLOADED
VIDEO
Program

STORED VIDEO

SITE TWO

STORED VIDEO

REMOTE VIEW <V>

Figure R28. Remote Playback

LAN (LOCAL AREA NETWORK)

<V,s>

SITE ONE

DX31XX

HUB OR
ROUTER

STORED VIDEO

DX31XX

PC
RX
Program DOWNLOADED
VIDEO

SITE TWO

STORED VIDEO

REMOTE VIEW & STORE <V,s>

Figure R29. Remote Playback and Save

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VIEWING RECORDED VIDEO

When the Remote Playback radio button is checked, the Site/File Open dialog box section shown in Figure R30 becomes active.

Figure R30. Remote Playback Connection Options

After highlighting a site you want to connect to, choose a date and a time. Also note that the date box has a useful drop-down dynamic
calendar. The current day is circled in RED while the date selected for viewing is filled with a color dependent on your choice of Windows
desktop settings.
When the OK button is pressed, recorded video for the date, time, and site chosen will be displayed on the main screen.
An example of recorded video display on the main screen is shown in Figure R31. Note the differences in the display for this screen as
opposed to the one for LIVE view shown in Figure R25.
You should also note that if you pause video being played in the forward direction and it happens to stop between I-frames, video
playback will skip to the next I-frame when play is resumed. To view the skipped P-frames of video, just backup a couple of I-frames and
play the video forward again.

Figure R31. Display of Recorded Video

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27

VIEWING AND SAVING RECORDED VIDEO

If you want to save the recorded video while you are looking at it, check the Save as File box. This requires that additional parameters be
configured. You have to set how much of the recorded video you want to save. That is determined by the location of the moveable slide
for the EOF (End of File) time bar. If left alone, as shown in Figure R30, then the entire time-file, for whatever recorded video channels are
chosen, will be transferred to and saved on the PCs hard drive. Moving the slide to the right sets a time duration (in minutes) of recorded
video that you will save. A visual indication of the number of minutes set with the slide appears to the right of the time bar in place of the
EOF abbreviation.
By default, all cameras listed for the site will be loaded initially when the site line is highlighted in the Site/File Open dialog box (the
camera combination for the site appears in the Camera box). That can be changed easily by choosing only one camera via the associated
drop-down menu; otherwise, you can edit the properties of the site-file itself by pressing the Properties bar and changing the camera
configuration at that point. When you re-highlight the site line again, the new camera combination appears in the Camera box. When OK
is pressed, connection to the server for the requested video begins (see Figure R32). Note the < V,s > symbol in the upper right portion of
each display, which mirrors the added function of storage (s=storage), to that of viewing, recorded video. The typical display for an
established connection is illustrated in Figure R33. Again, the < V, s > symbol is there and the status line reads Playback xxxx, where
xxx is the frame count.

Figure R32. Accessing Recorded Video

Figure R33. Storing Recorded Video

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FILE STRUCTURE OF RECORDED VIDEO

The DX3100 Series of DVRs uses a discrete file system for the storage of recorded video. Each of the 8 or 16 channels is assigned a file
folder within which no more than one hours worth of video is stored. If the end of an hour is reached or if an event occurs that stops
recording prior to the end of the hour, that file folder is closed and a new one for the same channel is opened. So, for any given channel,
there are a number of discrete time-files. The file names of the folders within which the video is stored have a particular format. That
format is as follows:
HH MM SS CC . dsf
Where, HH =
MM =
SS =
CC =
.dsf =

hour at which recording began

minute at which recording began
second at which recording began
Camera or channel (the range is 00 to 15, which stands for 1 through 16)
proprietary file extension for DX3100 stored video files

A typical file name, for example, is 04233209.dsf.

When you download recorded video during Remote Playback for viewing and/or storing from the DVR to the hard drive on which RX
software is installed, those files are transferred and stored in the format just mentioned. The storage location for those files is either
under the Site Name folder in the root directory or in the folder location specified in Figure R11.
The path to where that folder is created is SETUP > Display > Save Video to Folder.
Recorded video saved to this folder can be viewed on the main monitor when the LOCAL tab of the Site/File Open dialog box is active.
This is discussed in the next section.

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29

LOCAL PLAYBACK
After the LOCAL tab on the Site/File Open dialog box is pressed, the screen in Figure R34 appears.

Figure R34. Local Dialog Box

Navigate to the folder where recorded video is stored; choose from the list of .dsf files found there. Based on the file format structure, it is
relatively easy to select one or more files that you want to play. Highlight them, press OPEN, and then press ADD; the selected files are
displayed in the LOCAL dialog box (see Figure R35). Select one or multiple files; when OK is pressed, these files are displayed on the main
screen (see Figure R36).

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Figure R35. LOCAL Playback Selection

Figure R36. Local Playback-Main Screen

During LOCAL playback of recorded video, you can pause play in order to print a hard copy or save an image file to disk (see item 7 of
Figure R8). You can also search a video file being displayed from the STOP or PAUSE position by using the controls located to the right of
the main screen: PLAY, PAUSE, ONE FRAME FORWARD, FAST FORWARD, and FAST BACKWARD (see item 5 of Figure R8).

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31

FRAME PLAYBACK
Frame playback is a process wherein each frame of recorded video is arrayed sequentially on successive screens of the main screen
display matrix. To enable frame playback, do the following:
1.

Check the Enable frame playback mode checkbox (located in the Miscellaneous dialog box of SETUP see Figure R17).

2.

While going through the normal process of selecting a display to use (whether you are in LIVE VIEW, REMOTE PLAYBACK, or LOCAL
PLAYBACK mode), select only one camera for display.

3.

When the one camera is selected for display and activated, 16 consecutive frames of the recorded video are displayed like that
shown in Figure R37.

Figure R37. Frame Playback

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GROUP OPERATIONS
INTRODUCTION
In LIVE view, site lists are created that consist of the Site Name and a combination of cameras or channels to be viewed when that site
list is called up for display. The site list name is just another name for the DVR with a certain IP address on the LAN network. Only one
site at a time, along with its combination of cameras, can be called up for display. The GROUP tab on the Site/File Open dialog box gives
the user the option of creating a multi-site list (derived from existing site listings) as part of a group that can be called up for display. This
means the user can play live video from several sites at the same time with one call-up function. In addition, more than one GROUP can
be created. Each group, in turn, can be called up or (if configured in SETUP), you can switch between groups at the touch of a correspondingly numbered camera select button.

CREATING A GROUP
When the GROUP tab on the Site/File Open dialog box is selected, the Group Registration dialog box shown in Figure R38 appears.

Figure R38. Blank Group Registration Box

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33

To create a Group Name, click Add, enter a name and press OK. The group name appears in the left pane of the Group Registration box.
Also note that the number 1 is associated with the first group. Subsequent groups are associated with number 2, 3, . . .and so on.
As each group is created, there automatically appears a list of 16 empty entries in the right pane of the Site/File Open dialog box (see
Figure R39). It is here that various site and camera combinations that make up the group are created.

Figure R39. Creating the First Group

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For any line entry that is empty, any combination of existing sites and their associated cameras can be entered as long as adding the
camera selection for that site does not exceed the number of empty slots in the list or as long as the total count of selected cameras for
all sites listed does not exceed 16 (or 8).
Highlight the first empty line in the group list and press the Add button. The Connection Property sheet for the first group site appears (see
Figure R40).

Figure R40. Connection Properties for Group Site

NOTE: Each dot-separated number in an IP address can be up to three digits in length. You cannot, however, pad any individual IP number
that is less than three digits, with leading zeros. If you do, the system will not allow connection with the server.
Examples of bad and good IP address expressions are as follows:
Bad: 192.168.000.010 Good: 192.168.0.10
Bad: 192.168.001.1
Good: 192.168.1.1

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Enter the appropriate parameters into the Connection Property sheet for the server address and password and then choose the camera
mix. Here the Site Name is Site One and cameras 1 through 4 are chosen. When the OK button is pressed, the chosen parameters are
reflected in the group box. See Figure R41.

Figure R41. Site Added to Group

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In a similar manner, additional sites are entered until the group you want is complete or until there are no more empty slots to fill for that
group (see Figure R42).

Figure R42. Multi-Site, Multi-Group Listing

Additional groups, other than the group just described, can be created, each with its own unique combination of sites and associated
cameras. Any number of groups can be created. In Figure R42, five groups have been created.

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37

USING A GROUP
If the first group in Figure R42 or any similar group is highlighted and the OK button is pressed, the site-camera combinations for that
group will appear on the main screen of the display as represented by the display in Figure R43.

Figure R43. Main Screen Group Display

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Only one group at a time can be selected for display on the main screen. If you want to display a different group than the one currently
shown, return to the Group Site/File Open dialog box, highlight the next group you want displayed and press the OK key. You can either
navigate to the dialog box in the conventional way or just right-click any highlighted display that is part of the current group display. Rightclicking opens a drop-down selection menu containing the Open Site/File choice (you can also press the Ctrl + O key combination-see
Figure R44). From there, the Group tab, which opens the dialog box, is readily available for accessing another group for display.

Figure R44. Right-Click Access to Open Site/File

NOTE: Right-click drop-down menu changes (see Figure R44) made for realtime [1X] Playback and for Default Captions (see Figure R44)
temporarily override the corresponding menu settings for Realtime Mode (see Figure R18) and Default Captions (see Figure R17) for the
current session only. When the RX software is restarted in a new session, the original menu settings take precedence.

An even easier method for switching between groups is possible if the Replace camera buttons with group selection buttons is enabled.
The path to this is SETUP > Miscellaneous (see Figure R45). When this box is checked, the numbers for the corresponding camera select
buttons at the bottom of the main screen correspond to the group numbers on the far left side of the Group Site/File Open dialog box. This
means that you can switch, for example, from displayed group one to group two by pressing Camera Select button 2.

Figure R45. Enabling Group Selection with Camera Buttons

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39

ODD & ENDS

Many of the functions accessed by menu are immediately available by right-clicking a display on the main screen. If the function is
available (depending on the configuration of that display), it will be highlighted; otherwise, it will be dimmed (see Figure R44). All of the
functions seen there have been discussed already (like Open Site/File) or are otherwise self-explanatory. Note also that almost all
functions have their own key combination shortcuts. Two functions peculiar to this menu are the Statistics option (Ctrl + S) and the
About option (Ctrl + A).

STATISTICS BOX
For the statistics options to be available, you must right-click on an active display of recorded or live video. When this is done, a statistical
box appears (as shown in Figure R46) that contains continuously updated information about the display.

Figure R46. Statistics Box

ABOUT
If you need to know the information contained in the display that appears when the About option is selected, use the Ctrl + A key
combination. Figure R47 illustrates the information found there.

Figure R47. About Information

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SHORTCUT KEYS
Table B is a listing of the shortcut keys for accessing various functions and commands associated with the RX program.
Table B. Shortcut Keys
SHORTCUT KEY COMBINATION

RESULTING ACTION

Ctrl + O

Open Site/File

Ctrl + T

Closes Active Channel

Ctrl + E

Close all cameras

Ctrl + F

Full Screen Toggle**

Ctrl + P

Pause

Ctrl + C

Play (Continue)

Ctrl + S

Statistics

Ctrl + A

About

** The first time Full Screen Mode is entered, a dialog box appears and displays the following warning text:
Do not use standard Windows commands (such as Alt-Tab or Ctrl-Alt-Del) while in Full Screen Mode
Mark the check box if you do not want to see the warning again.

FILE EXTENSIONS
There are a number of file types, some proprietary, which the user will encounter when using the remote-site software package. Table C
lists those file extensions, along with appropriate comments.
Table C. File Extensions
Extension
.dsf

All recorded video time-files have the .dsf proprietary extension. Recorded files originally are created and saved
at the DVR site These can subsequently be searched, viewed, downloaded and viewed locally at the remote site.
The storage location for downloaded .dsf files of recorded video on the PC with the remote software is created in
SETUP > Display > Save Video to Folder.

.dac

This is an extension given to site-list files, which are comprised of a listing of cameras that will be called up for
viewing from a specific DVR, determined by its IP address. There can be any number of site lists with different
camera combinations. Multi-site lists or groups can be created but group lists are not saved with a special file
extension but appear as part of group operations in the Site/File Open dialog box.

.dau

Files with .dau extensions are user list files, typically created by the site administrator for determining which
functions of remote software are accessible to which user.

.bin

This is the file extension given to the software upgrade files discussed in the next section.

.mpg

This is the extension that image files (at the DVR site) are saved in when using the FDD function in PLAYBACK
mode.

.jpeg, .png, .bmp

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Comments

These are the file format choices presented when the Backup image icon button on the main screen of the
remote site software is invoked.

41

SOFTWARE UPGRADE LAN & FDD

From time to time, it is necessary to upgrade the software on the DX3108 or the DX3116 to a new release or version. This can be
accomplished via LAN or FDD. In most instances, the software for the upgrade is downloaded over the internet from Pelcos Web site.
Once the software is downloaded to a folder located on the hard drive of the PC containing your DX3100RX program, the upgrade process
can begin (see Figure R48).
The file for the software upgrade has a .bin extension. Pay attention to the fact that the upgrades for the DX3108 and DX3116 are
different. The upgrade file for the 3108, for example, looks like DX3108v110.bin and for the 3116, DX3116v110.bin. The upgrade file must
match the DVR to be upgraded.
Two methods exist for upgrading the software. There are advantages and disadvantages to each. Choose the one most appropriate to your
situation.

WEB SITE
UPGRADE SOFTWARE
DX3108v110.bin
DX3116v110.bin

PC
DX3100RU PROGRAM

INTERNET

DX3100RX PROGRAM

LAN

Figure R48. LAN Upgrade Software Download

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UPGRADE VIA LAN

Upgrading via LAN is accomplished by using the LAN Remote Upgrade Software bundled on the CD you received with your remote site
software. This software files name is DX3100RU.exe. The icon for the upgrade software looks like that shown in Figure R49. The LAN
upgrade software, when initiated, works with the downloaded .bin upgrade file, your LAN connection to the DVR(s) to be upgraded, and
the Software Upgrade Interface option in the SYSTEM STATUS & UPGRADE programming menu on the DVR. The relationship of all these
parts is illustrated in Figure R50.

Figure R49. Upgrade Program Shortcut

DVRS TO BE UPGRADED
SITE ONE
IP ADDRESS 192.168.0.13
DX3116

RX SITE
LAN (LOCAL AREA NETWORK)

SITE TWO
IP ADDRESS 192.168.0.12
DX3116

HUB OR
ROUTER

PC

Figure R50. DVR Upgrade Process-LAN Option

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43

The upgrade process is as follows:

1.

Start the DX3100RU.exe file. The executable brings up the

Remote Upgrade Software dialog box, similar to the one
illustrated in Figure R51, except that it is blank.

2.

Use the browse button and navigate to the location of the .bin file
(in Figure R51, it is called the image file) that you previously
downloaded (see Figure R48). Highlight it and press OK to load the
location of the .bin file into the Image File location box of the
Upgrade Software dialog box.

3.

Specify the IP address(es) of the DVR(s), one at a time, that you

wish to upgrade, and press Add. When Add is pressed, each site
address and an unchecked box appear in the lower window.

NOTE: To delete a specific IP address inadvertently added to the list,

you must highlight it and press the DELETE key on the keyboard.

4.

Figure R51. Remote Upgrade Software Dialog Box

After all sites that you wish to upgrade are entered, place a checkmark in the box of the site you wish to upgrade first. Only one site
at a time may be upgraded. DO NOT PRESS THE START BUTTON YET.

Go to the SETUP mode of the DVR that will receive the upgrade and navigate to the System Status Menu and select the LAN option of
the SOFTWARE UPGRADE by highlighting it. Next, perform the following steps:
5.

Press the ENTER button.

6.

On-screen, the following appears:

PREPARING LAN UPGRADE, followed by
WAITING FOR CONNECTION.

7.

YOU CAN NOW PRESS THE START BUTTON on the Remote Upgrade Software dialog box located at the RX LOCATION.

NOTE: WAITING FOR CONNECTION times out after 30-60 seconds if the START button is not pressed. You then must press ENTER
again to perform the LAN upgrade.

As the software upgrade proceeds for the DVR, the following, successive lines of text information appear on the DVRs main display
screen:
RECEIVING S/W IMAGE
ERASING FLASH MEMORY. . .
WRITING FLASH MEMORY . . .
UPGRADE FINISHED, NOW REBOOTING
The Remote Upgrade Software Dialog box shows the upgrade process as shown in Figure R51. When finished, the box for another DVR
site to be upgraded can be checked and the process can be repeated.

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UPGRADE VIA FDD

Upgrade via FDD proceeds in a more indirect manner but accomplishes the same thing. For the FDD-type upgrade, another bundled
executable, called the DX3100DG.exe file, is used. The DG in the filename stands for Diskette Generator. The goal is to create a set of
seven disks that contain the upgrade software. The DX3100DG.exe file is used to accomplish this. The desktop icon representation of the
DX3100DG file is shown in Figure R52. Perform the following steps:

Figure R52. Software Diskette Generator Shortcut

1.

Start the DX3100DG executable program. When the program starts the Upgrade Diskette Generator dialog box shown in Figure R53
appears.

Figure R53. Diskette Generator Dialog Box

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45

2.

Press the square button associated with the Source Path and, just as was done in the LAN upgrade, load the location path of the
previously downloaded .bin file upgrade software.

3.

Next, point to a file folder by typing in its path or press the square button associated with the Target Path, browse to, and load a file
location (you cannot create a new folder here; you can only point to an existing one).

4.

Now press the Make button to start the disk-making process. This happens almost instantaneously.

If you navigate to the Target Path file folder, you will find seven files, listed as follows:
dx3100 001
dx3100 002
dx3100 003
dx3100 004
dx3100 005
dx3100 006
dx3100 007
5.

Copy each numbered file to seven correspondingly numbered (or named) blank, formatted disks and distribute the disks to the DVR(s)
site(s) you want to upgrade.

6.

At the DVR site, go to the SOFTWARE UPGRADE INTERFACE menu of the DVR to be upgraded and choose FDD this time, instead of
LAN.

7.

Press the ENTER button.

8.

On the display the following appears:

INSERT DISK 1

Each disk is called for, in turn. After all disks have been loaded the same set of text messages appear, as appeared when upgrading via
the LAN, starting with the line:
RECEIVING S/W IMAGE. . .
and ending with,
UPGRADE FINISHED, NOW REBOOTING

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REFERENCE INFORMATION SHEET

FAQS FOR CONFIGURING THE DX3100 WITH THE INTERNET
NOTE: Immediately after the FAQs is a short glossary of some of the terms that are used in this FAQ list.

Question 1: Which TCP/IP ports should be open for firewall configuration?

Answer:

TCP/IP ports used for transmission between DX3100 and DX3100RX workstation are as follows:
-

Log-on: 7000
Live transmission: 8000, 8001
Recorded image (remote playback) transmission : 9000, 9001
Checking to see if server is alive (that is, on or ready for traffic) : 8002

All the above ports are fixed port numbers.

Question 2: Is this broadcast, multicast, or unicast traffic?
Answer:

It is only unicast. It uses neither multicast nor broadcast at all.

Question 3: Does it use any UDP ports?

Answer:

No. It uses only TCP ports.

Question 4: Will the DX3100RX software work over a VPN?

Answer:

Yes, DX3100RX software will work over a VPN. In fact, use of the DX3100 software has virtually no limitation. It can be used
on the LAN, WAN, or Internet reguardless of VPN or firewall.

Question 5: What are the characteristics for DX3100 Series use on the network?
Answer:

All IP addresses assigned to the DX3100 should be static (fixed) and not dynamic (such as DHCP).
If the assigned static IP address is private (like 192.168.XXX.XXX), then it should be translated by NAT so that the
DX3100 (on the WAN or Internet) can connect to it.
If the DX3100 is behind a firewall, then the ports that are used by the DX3100 should be opened (see Question 1)
when the firewall is configured.

Question 6: Is all data transmitted safe from altering or forging by sniffers or hackers?
Answer:

Yes. The proprietary streaming format uses a key encryption algorithm of more than 128 bits to prevent image data from
being altered or forged.

Question 7: What is the average packet size?

Answer:

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Because the DX3100 uses TCP/IP and TCP/IP adjusts packet size, it is difficult to determine the average packet size. It could
be determined if you had special network equipment. Just for reference, though, the DVR sends images by 8 Kbyte units, but
this does not mean that this is the average packet size.

47

Question 8: What is the bandwidth requirement for the network?

Answer:

This depends on the peak average byte size per image, which, in turn, depends on other parameter settings as well as the
dynamics of image motion and image complexity. Peak average means that the byte size should not be averaged for longterm periods, such as a day; but instead should be averaged over smaller time intervals: for example, a five minute average
of the peak within a day.
For these reasons, the peak average byte size per image for each image size lies close to the following values in most cases:
Image size
Is average
Maximum

352 x 240
3-5 Kbytes
8 Kbytes

640 x 240
6-10 Kbytes
12 Kbytes

The maximum byte size is the upper limit of the byte size and is not exceeded at any time.
Therefore, the total bandwidth required can be calculated from this byte size per image list.
This assumes that the byte size per image is the same for each connection.
Although this is not practical, it presents a reasonable method for calculating bandwidth.
1) For a single DX3100 unit to a single DX3100RX workstation.
Total bandwidth in Kbps = (Byte Size per Image) Kbytes/frame x 8 bits/byte x (# of connections) x image rate for each
camera) images/sec
Example: 5 Kbytes x 8 x 16 x (30/16) ips = 1200 Kbps = 1.2 Mbps, assuming that there is a unit with 16 cameras at
(30/16 =1.875) ips each.
2) For multiple DX3100 units to multiple DX3100RX workstations:
Total bandwidth in Kbps = (Byte Size per Image) Kbytes/frame x 8 bits/byte x [Sum of (Maximum Possible Connections
for each DX3100) x (Image Rate for Each Camera) images/sec]
Example: 5 Kbytes x 8 x [2 x (8 x 3 ips) + (4 x 4 ips)] = 5K x 8 x 64 = 2560 Kbps = about 2.6 Mbps, assuming there are 2
units with 8 cameras at 3 ips each and 1 unit with 4 cameras at 4 ips each.
3) In most cases, total bandwidth required should not exceed 50% of the physical bandwidth to avoid a reduction in overall
performance, including transmission speed and delay.
4) Note that if an Ethernet switch is used instead of a shared (dummy) hub, total bandwidth can be allowed to be much
higher than the physical bandwidth of the switch if images are transmitted ONLY INSIDE the switch instead of being
transmitted to other hubs or routers. Switches, therefore, provide much faster performance than shared hubs.

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SHORT GLOSSARY OF FAQ RELATED TERMS

FIREWALL

A firewall is a system or barrier set up to prevent unauthorized access to or from your computer network or your
companys computer network or intranet (all of which are private) and the Internet (which is public) and anyone
that connects to and uses the Internet. The system or barrier (implemented via software or hardware or both)
protects your private (inside) data from external (outside) access via security screening. Moreover, it protects
against the transfer of unwanted data from external sources to your private network. In company environments,
the computers are not connected directly to the Internet but are accessed usually through the companys server
set up with firewall protection and its array of security rules.

INTRANET

An intranet is a network that belongs to an organization (like Pelco) that is accessible only to members,
employees or other authorized people within the organization. It is a password-protected site designed for use
only by company employees. It is most commonly based on TCP/IP protocol.

IP Address

IP (Internet Protocol) Address is a 32-bit dotted decimal number consisting of four octets and looks, for
example, like this: 192.27.61.137. The octet name is derived from the 8 binary bits that make up each of the
four octets and, taken together, make up the 32 bits of the address. This can be pictured for the address example
we listed as follows:
11000000 . 00011011 . 00111101 . 10001001
192

27

61

4 octets of 8 bits or 32 bits total

137

The decimal range of each octet is 0 to 255. The total number of possible addresses is over four billion. Any
device connected to the Internet has assigned to it a unique IP Address. IP addresses which can be accessed
across the internet are termed public. IP addresses not accessible across the Internet are termed private.
DYNAMIC IP ADDRESS Dynamic addresses are IP addresses that can change. For example, if you are familiar with dial-up modems
through an ISP from your home computer, then every time you log onto the Internet, the ISP more than likely
assigns you an unused IP address for that session and a different one if you log off and sign-on again.

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STATIC IP ADDRESS

Static IP addresses are addresses that are fixed and do not change. For example, if you administer a small home
network or LAN, you might have the choice of choosing IP addresses that are either static or dynamic (see
dynamic IP address).

ISP

ISP is short for Internet Service Provider, which is a company that provides access to the Internet. For a monthly
fee, the service provider gives you a software package, username, password, and an access phone number.
Equipped with a modem, you can then log on to the Internet and browse the World Wide Web, and send and
receive e-mail. In addition to serving individuals, ISPs can also serve large companies, providing a direct
connection from the companys networks to the Internet. ISPs themselves are connected to one another through
Network Access Points.

LAN

This is a group of locally connected computers (on a Local Area Network) that share resources with each other. If
integrated into a companies network, for example, they are normally password-protected and only used by
company employees.

NAT

This stands for Network Address Translation. This is a technology that enables a LAN to use one set of IP
addresses for internal traffic and a second set of addresses for external traffic. This enables a company to assign
as many internal IP addresses as it needs because there is no conflict with external, Internet IP addresses.

NIC

Short for Network Interface Card, this is an expansion board you insert into a computer so the computer can be
connected to a network. Most NICs are designed for a particular type of network, protocol, and media, although
some can serve multiple networks.

PORT

In networks (TCP/IP), a port can be a logical connect-point for Internet traffic set up for specific services (like
HTTP). Ports can be associated with specific numbers for the port (for example, HTTP traffic is associated with
port 80); or ports may need to be configured or assigned so that a specific service or device is accessible. For
example, certain TCP/IP ports should be open for firewall configuration for the operation of DX3100s and
DX3100RXs across the firewall (see the FAQ section)

PROTOCOL

This is an agreed-upon format or set of rules for transmitting data or information between two devices.

49

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TCP/IP

This stands for Transmission Control Protocol/Internet Protocol and is the set of communications protocols used
to connect devices to the Internet. The TCP/IP protocol can also be used with Intranets.

UDP

This is short for User Datagram Protocol, which is a protocol that, like TCP, runs on top of IP networks. Unlike
TCP/IP, UDP/IP provides little in the way of error recovery and is used mainly as a direct way to broadcast
messages or datagrames over the IP network, such as streaming audio.

UNICAST

This is communication that takes place over a network between a single sender and a single receiver.

VPN

This is a secure connection (implemented using hardware or software or a combination of both) between two
parts of a private network that uses a public network (like the Internet) to reduce costs.

WAN

This is a computer network that spans a relatively large geographical area. Typically, a WAN consists of two or
more local area networks (LANs).

C661M (3/03)

WARRANTY AND RETURN INFORMATION

WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or
workmanship for a period of one year after the date of shipment. Exceptions to this warranty are
as noted below:
Five years on Pelco manufactured cameras (CC3500/CC3600/CC3700 and MC3500/MC3600
Series); two years on all other cameras.
Three years on Genex Series (multiplexers, server, and keyboard) and 090 Series Camclosure
Camera System.
Two years on 100/150, 200 and 300 Series Camclosure Camera Systems.
Two years on cameras and all standard motorized or fixed focal length lenses.
Two years on Legacy, CM6700/CM6800/CM6800E/CM8500/CM9500/CM9740/CM9760
Matrix, DF5 and DF8 Series Fixed Dome products.
Two years on Spectra, Esprit, and PS20 Scanners, including when used in continuous
motion applications.
Two years on Esprit and WW5700 series window wiper (excluding wiper blades).
Eighteen months on DX Series digital video recorders.
One year (except video heads) on video cassette recorders (VCRs). Video heads will be
covered for a period of six months.
Six months on all pan and tilts, scanners or preset lenses used in continuous motion applications (that is, preset scan, tour and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco
shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis,
California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident
are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the
specific use or application made of the Products. Pelcos liability for any claim, whether based on
breach of contract, negligence, infringement of any rights of any party or product liability, relating
to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no
event will Pelco be liable for any special, incidental or consequential damages (including loss of
use, loss of profit and claims of third parties) however caused, whether by the negligence of
Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer may also have
additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to
obtain a Repair Authorization number (RA), and provide the following information:
1. Model and serial number
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product which does not fall under the warranty conditions
stated above, please include a written explanation with the product when returned.
Method of return shipment shall be the same or equal to the method by which the item was received by
Pelco.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at (800) 289-9100
or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if
returned for repair).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and
freight should be prepaid. Ship to the appropriate address below.

If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico:
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico:
Intermediate Consignee
Ultimate Consignee
American Overseas Air Freight
Pelco
320 Beach Road
3500 Pelco Way
Burlingame, CA 94010
Clovis, CA 93612-5699
USA
USA

REVISION HISTORY
Manual #
C661M

Date
3/03

Comments
Original version.

Pelco, the Pelco logo, Spectra, Genex, Esprit, Camclosure, and Legacy are registered trademarks of Pelco.
DirectX is a registered trademark of Microsoft Corporation.

C661M (3/03)

Pentium is a registered trademark of Intel.

Copyright 2003, Pelco. All rights reserved.

51

World Headquarters
3500 Pelco Way
Clovis, California 93612 USA
USA & Canada
Tel: 800/289-9100
Fax: 800/289-9150
International
Tel: 1-559/292-1981
Fax: 1-559/348-1120
www.pelco.com
ISO9001

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