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On purchase of Max Factor X worth Rs.1,000/- & above, get a Free Pouch. Offer valid between
15th to 28th February 2015.
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L Oreal Paris WiN Gold Bars Everyday On purchase of any two products from our Hair Range
Products. @ Naheed Super Market.
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Special Framesi Deal at Naheed Supermarket (Offer is valid till 5th October 2014.)
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Artificial Gold Plated Earring at Naheed Super Market.

1 INFORMATION TECHNOLOGY
Computer technology for processing and storing information, as well as
communications technology for transmitting information
2 BENEFITS
Backhand records and
information
Supports networking
Smooth working of the
organization
Expansion of business
3 PERSONAL INTERVIEWS
Mr. Mazhar Dar
I.T Executive
Mr. M. Faisal
Naheed super market
I.T Specialist
Naheed super market
4 Computers and Quality Functions
Computer plays an essential role in the quality function. They perform very
simple operations at fast speed with a high degree of accuracy.
5 Data collection
Data analysis and reporting

Statistical analysis
Process control
Automated test and inspection
System design
Increased efficiency
6 Internets and other Electric Communication
The internet is a world wide network of computer. It begin in 1969 as a mean
of exchange data between universal and the U.S military.
7Internet
Instant messaging
Video conferencing
Virtual teaming
Document management
E-Commerce
Business to business
Business to customer
Website design
8 Information Quality Issues
I.T also performs many information quality issues.
Sufficiency
9 Accuracy
Timeliness
Intellectual property
Security
Privacy

Pollution
Creativity
10 Technologies of the Future
Wireless revolution
Artificial intelligence
Virtual e-commerce
E-paper
Wallet PC
E-Book
11 Wireless revolutions was the analog cell phone: the second generation is
the digital variety in common use today. Work in process to develop the
second generation called 3G. Wireless Revolution
12 Artificial Intelligence Artificial intelligence recreates, using software, the
portion of human brains
Virtual e-commerce: is a technique to let a prospective customer experience
an item before it is purchased.
E-paper: it also reflects light outside which make it easy to read.
13 Wallet pc: it has all the powers and features of present day computer
E-book: the display will show high resolution text
Conclusion According to Allan Greenspan , our economy is benefiting from
structural gains in productivity that have driven by the remarkable wave of
technological revolution. what differentiate this period from other periods in
our history is the extraordinary role played by information and
communication technologies.
RESEARCH PROPOSAL
A document that sets out the purpose of
study and the research design details of
The investigation to be carried out by the researcher

14 RESEARCH PROPOSAL FORMAT

1) BackGround
2) Litreture Review
3) Problem Definition
4) Purpose/Objective of Study
5) Research Design
6) Data Analysis
15 BACKGROUND OF METRO
Naheed International is world renowned for
Its departmental store. It is a very well
Organized multinational company which
Operates in almost all over the world. The
Market in Pakistan is surely dominated by
Naheed It is trying its best to prove itself to be
The No.1departmental
Store in Pakistan.
16 LITERATURE REVIEW
The documentation of a comprehensive
Published work from secondary sources of data
In the areas of specific interest of the researcher
We are conducting research on IT department
Of naheed to see the impact of IT on total quality management .In this
regard we review many
Research articles related to this topic which helps

a lot us in research project.A good literature survey provides the foundation

for developing a comprehensive theoretical framework, and give clearer idea
about the important variable
17 PROBLEM DEFINITIONS
It refers to a clear, precise and succinct
Statement of the question or issue that is to be
Investigated with the goal of finding an answer
Or solution.
The problem definition for our research program is to evaluate the role of IT
in total quality management. In this regard we select Metros IT department
for conducting this research. We will try to know about the following reasons:
. What is the effect of IT on total quality management (TQM)?
18 PURPOSE OF STUDY
The purpose of doing this research program
Is to see the effect of IT on the TQM of any
Business organization.
RESEARCH DESIGN
Our resign comprises of,
a) Data source
b) Research approach
c) Research instrument
d) Data collection
19 a) Data Sources:
There are two main types of data collection,
i) Primary data
ii) Secondary data

b) Research Approach:
We used Focus and observational
Research to gather primary data as it is
Widely used and best suited for basic
Research.
20 c) Research Instrument:
We used interview as a research instrument
For our research because it is more flexible and
Give the precise information about the problem.
We asked close as well as open ended and
Structured questions in our interviews related to I.T.
Interviewing: An interview is a procedure
Designed to obtain information from a person
Through oral responses to oral inquires.
Managers use several types of interviews
Which include structural and unstructured interviews.
21 d) Data Collection:
We collected data through interviews that have
Been used in surveys research. We also used
web site of naheed and research literature to
Collect the secondary data.
DATA ANALYSIS
At the end we analyzed the data in the
Light of what we observed in our visit to
Naheed and those interviews that which we

Conducted at naheeds I.T department.

22 SECURITIES
Freedom from danger of harm;
Protection, measures necessary
To protect a person or place
23 Its ROLE
There are two major security issues
Asses Security
Transaction security
24 ASSESS & TRANCTION SECURTIY
ASSESS SECURITY
Which is the control of access to a computer that is physically connected to
the internet?
TRANSACTION SECURITY
Which is the control of a given communications such as a business
transaction to insure that it is not violated?
25 Security System Integration
Naheed is committed to the safety and security of our patrons, performers
and staff. For 20 years we have worked to ensure not only that everyone has
a great time, but that everyone is safe and secure.
Naheed would like to let you know about the safety measures we have in
place here at naheed
26 Emergency Exits
Aheads main floor has 4 emergency exits to an exterior fire escape as well
as 3 main floor exits.
Naheeds balcony has 2 emergency exits to an exterior fire escape, 2 main
floor exits, and 2 back stairway exits.
Before each show, there is an announcement directing patrons to take note
of the location of emergency exits
All emergency exits and emergency exit signs are checked every day by
security staff.
Customer services is a series of activities designed to enhance the level of
customer satisfaction this is, the felling that a product or service has met the
customer expectations
27 Its ROLE
Broadly speaking the role of IT in customer services is very conducive in
relation with the benefits of the business concern by and large.
For this purpose it can be describe which is the electronic transmission of
buyer seller transactions and related information between individual end
customer and one or more business.
28 IN naheed (OUR PROJECT)

Customer Services
1. Teach them to smile
2. Say their Name
3. Use Courtesy
4. Ask for feedback from the Customer
5. Invite your Customer to come back
29 RECRUITMENT
Recruitment is the process of identifying the qualified candidates from
various sources like internal database, employment references internet,
employment agencies, campus hiring, job ads in news paper etc., and attract
them to apply for job.
30 STAFF RECURITMENT
Its criterion:
Excellent leadership skills
Broad understanding of financials functions
Excellent communication & interpersonal skills
User knowledge of PC work (MS Windows),
Cross cultural competence
Flexible for traveling and working across the country.
31 Method of Business
Online Stock Taking
Reduce overall running costs
Identifying stock losses or inaccurate pricing
Save time and money
Quickly & efficiently
32 Customer Database
Find customer by name or its part, customer id or other parameters
All customer-related information conveniently accessible from
One location
Complete date-stamped history of all interactions
ERP (Enterprise Resource Planning)
Planning of how business resources are acquired and moved from one state
to another
All departments are linked
Minimum human involvement
33 Data Base
Oracle
Commonly referred to as Oracle RDBMS
Produced and marketed by Oracle Corporation
SQL
SQL stands for Structured Query Language
SQL allows you to access a database

SQL can execute queries against a database

SQL can retrieve data from a database
34 Technologies
Naheed super market uses the very latest technology
Supply Chain Management
Efficient supply chain management
Avoids stocking large amounts of seafood at stores
Black Berry
Wireless handheld device
Supports push e-mail, mobile telephone, text messaging, internet faxing,
web browsing and other wireless information services
35 Pin software
Card system for entry
Constant minus 18 degrees, and at 2 degrees Celsius for fresh produce
Night-Run
Financial records of all department
Inventory levels
How much inventory has been sold?
How much they need more
36 Role of IT in Food Preservation
Food preservation is the process of treating and handling food to stop or
greatly slow down spoilage to prevent food borne illness.
MCC Preservation Process
Drying
Smoking
Freezing
Vacuum packing
Salt, Sugar, Pickling, Drying
37 Reduces water activities sufficiently to delay or prevent bacterial growth.
Canned Goods
Edible Grocery
Smoking
Combination of heat to dry the food without cooking
Pickling
Pickling is a method of preserving food in an edible anti-microbial liquid.
38 Vacuum Packing
Stores food in a vacuum environment, usually in an air-tight bag.
Sugar
Used to preserve fruits, either in syrup with fruit such as apples, pears
39 Role of I.T in Networking Computer networking is the engineering
discipline concerned with communication between computer systems or
devices.
40 Electronic Communication

The Internet
Provides the ability to give other users access to the data stored on that
computer
Intranet
Means local area networks (LANs), effectively share data by keeping large
amounts of data on large central computers
Website Design
Critical issue in selecting the software is maintainability
Should be easy to manage the site and respond to questions and orders
Performance measures are needed to check the effectiveness.
41 Measures Use by the MCC Site is
Number of hits
Transactions
Length of stay
Navigation
Sequences
Dead ends
Failed links
42 Role of Information Technology in Pricing
Personal Shopping Assistant (PSA)
Everywhere Display Technology
Electronic Shelf Labeling
Pricing Software
43 Role of IT in Networking
MCC Network
Electronic Communication
Role of Information Technology in Food Preservation
44. IT Displays
Office Equipment
Media, Radio & Accessories
Home Electronics/House Hold
Sports & Seasonal
45. Use of IT in Security System
What will Metro do with customers protected information?
Transfer and availability of Record
Security System Integration
46 INTERVIEW ANALYSES
SAP for improvement of I.T
ORACLE
G.M.S (Good Management System)
S.Q.L
Pin software
47 Role of IT in TQM
I.T plays very important role in T.Q.M of any business organization. Such as
to preserve the food products properly, suitable temperatures are

maintained. Even -18 degree centigrade temperature is maintained for

requiring food products. For total quality management proper .