Install Guide BES12 v12.0 en

Installation Guide
BlackBerry Enterprise Service 12

Version 12.0
Published: 2014-11-20
SWD-20141120124702839
Contents
About this guide............................................................................................................... 5
What is BES12?................................................................................................................ 6
Key features of BES12.......................................................................................................................................................6
Comparing BES12 with previous EMM solutions from BlackBerry.......................................................................................7
Preinstallation tasks......................................................................................................... 8
Configure permissions for the service account................................................................................................................... 8
Configuring connections for the BES12 database.............................................................................................................. 8
Specifying database permissions to create the BES12 database................................................................................. 9
Using the BES12 Readiness Tool.......................................................................................................................................9
Preparing a BES5 database for an upgrade to BES12...................................................................................................... 10
Configuring database high availability using Microsoft SQL Server AlwaysOn.................................................................... 11
AlwaysOn high availability........................................................................................................................................ 11
Preinstallation tasks.................................................................................................................................................13
Install BES12 and configure support for database high availability............................................................................ 13
How BES12 selects listening ports during installation...................................................................................................... 14
Prerequisites: Installing the BES12 software....................................................................15

Installing the BES12 software......................................................................................... 16
Install BES12 ................................................................................................................................................................. 16
Installing BES12 in a DMZ............................................................................................................................................... 18
Installing a standalone BlackBerry Router....................................................................... 19

Install a standalone BlackBerry Router............................................................................................................................ 19
Logging in to BES12 for the first time...............................................................................20

Log in to BES12 for the first time..................................................................................................................................... 20
Modify the default variables for the management console and BES12 Self-Service........................................................... 21
Additional information.................................................................................................... 22
Best practice: Running BES12........................................................................................................................................ 22
Configuring database permissions using Microsoft SQL Server roles.................................................................................22
Configure minimum database permissions for the service account or Microsoft SQL Server account......................... 23
BES12 listening ports......................................................................................................................................................23

Troubleshooting BES5 roles............................................................................................................................................ 25
The setup application detected incompatible roles in the BES5 database................................................................. 25
The setup application could not complete the role compatibility check on the BES5 database.................................. 26
Removing the BES12 software........................................................................................................................................ 26
Remove the BES12 software.................................................................................................................................... 26
Remove a BES12 instance from the database.......................................................................................................... 27
Glossary......................................................................................................................... 28
Product documentation.................................................................................................. 29
Provide feedback............................................................................................................32
Legal notice ................................................................................................................... 33
About this guide
About this guide
BES12 helps you manage BlackBerry 10, BlackBerry OS (version 5.0 to 7.1), iOS, Android, and Windows Phone devices for your
organization. This guide provides instructions on how to install BES12.
This guide is intended for senior IT professionals who are responsible for installing the product. After you complete the tasks in
this guide, you must activate licenses and configure BES12. You can find instructions for activating licenses in the BlackBerry
Enterprise Service 12 Licensing Guide. You can find instructions on configuring BES12 in the BlackBerry Enterprise Service 12
Configuration Guide.
What is BES12?
What is BES12?
BES12 is an EMM solution from BlackBerry. EMM solutions help you do the following:
Manage mobile devices for your organization to protect business information
Keep mobile workers connected with the information that they need
Provide administrators with efficient business tools
With BES12, you can manage the following device types:
BlackBerry 10
BlackBerry OS (version 5.0 to 7.1)
iOS
Android
Windows Phone
You can manage these devices from a single, simplified UI with industry-leading security.
Key features of BES12

Feature
Description
Management of many types of devices
You can manage BlackBerry 10, BlackBerry OS (version 5.0 to 7.1), iOS,
Android, and Windows Phone devices.
Single, unified UI
You can view all devices in one place and access all management tasks in a
single, web-based UI. You can share administrative duties with multiple
administrators who can access the management console at the same time.
Trusted and secure experience
Device controls give you precise management of how devices connect to your
network, what capabilities are enabled, and what apps are available. Whether
the devices are owned by your organization or your users, you can protect your
organization's information.
Balance of work and personal needs
BlackBerry Balance and Secure Work Space technologies are designed to

make sure that personal information and work information are kept separate
and secure on devices. If the device is lost or the employee leaves the
organization, you can delete only work-related information or all information
from the device.
What is BES12?
Comparing BES12 with previous EMM solutions

from BlackBerry
EMM solution
BES12
Supported device types
BlackBerry Enterprise
Service 10
Description
You can manage the server, user accounts, and all device
types with a single UI, the management console. The software
BlackBerry OS (version 5.0
architecture has been simplified for easier management,
to 7.1)
increased scalability, and additional multiplatform features.
iOS
For high availability, you can install additional active servers
Android
that share the management load automatically.
Windows Phone
BlackBerry 10
You can manage the server, devices, and user accounts with
dedicated, advanced UIs for different device types. You can
BlackBerry OS (version 5.0
also use BlackBerry Management Studio as a single, unified
to 7.1)
UI for basic administration of all devices.
BlackBerry PlayBook
To manage BlackBerry OS (version 5.0 to 7.1) devices, you
iOS
can install BlackBerry Enterprise Service 10 on the same
Android
computer as BlackBerry Enterprise Server 5.0 SP4 and use
BlackBerry Management Studio for basic administration.
BlackBerry 10
For high availability, you can install standby instances of the

server.
BlackBerry Enterprise
Server 5
BlackBerry OS (version 5.0 You can manage the server, devices, and user accounts with
the BlackBerry Administration Service. For high availability,
to 7.1)
you can install standby instances of most server components.
Preinstallation tasks
Configure permissions for the service account

A service account is a Windows account that runs the services for BES12. The service account must be a member of the local
Administrators group on the computer that you install BES12 on, and must have the Log on as a service permission. The service
account must also have permission to access the Microsoft SQL Server.
If your organization's environment includes another EMM solution from BlackBerry, you can use the same service account to
install BES12. Otherwise, create a service account in your company directory or a local Windows account on the computer that
you want to install BES12 on.
Note: If you use Microsoft SQL Server authentication to connect to the BES12 database, the BES12 services run under the
Local System account.
1.
On the taskbar, click Start > Administrative Tools > Computer Management.
2.
In the left pane, expand Local Users and Groups.
3.
Navigate to the Groups folder.
4.
In the right pane, double-click Administrators.
5.
Click Add.
6.
In the Enter the object names to select field, type the name of the service account (for example, BESAdmin).
7.
Click OK.
8.
Click Apply.
9.
Click OK.
10. On the taskbar, click Start > Administrative Tools > Local Security Policy.
11. In the left pane, expand Local policies.
12. Click User rights agreement.
13. Configure Log on as a service permission for the service account.
Configuring connections for the BES12 database

The BES12 setup application creates the BES12 database. BES12 can connect to the BES12 database using Windows
authentication or Microsoft SQL Server authentication.
You can connect to the BES12 database using one of the following:
Service account that you use to complete the installation process
Windows administrator account that has create_db role permissions
Microsoft SQL Server account that you specify during the installation process
Specifying database permissions to create the BES12 database

Depending on the database option and the type of authentication that you select, you might need to assign database creator
permissions to one of the following:
Service account that you use to complete the installation process
Microsoft SQL Server account that you specify during the installation process
Database option
Database permission
Install Microsoft SQL Server Express

during the BES12 installation
If you choose Windows authentication, the setup application automatically assigns

the required database permissions to the service account
Use an existing Microsoft SQL Server in

your organization's environment
You must add the service account or Microsoft SQL Server account to the dbcreator
server role
Using the BES12 Readiness Tool

You can use the BES12 Readiness Tool to check system requirements before you run the BES12 setup application. The BES12
Readiness Tool checks the following requirements:
Proxy server setting validation
Minimum operating system requirements
Minimum hard disk space
Secure connection
SRP connection
Required ports
Account permissions
Database validation
The BES12 Readiness Tool does not check for the following requirements:
Microsoft .NET Framework 4.5
The BES12 Readiness Tool is included with the BlackBerry Enterprise Service 12 software. You can also download the tool from
the Enterprise section of www.blackberry.com.
Preparing a BES5 database for an upgrade to

BES12
You must prepare the BES5 database before you upgrade it to BES12.
BES5 software version

Before you upgrade from BES5 to BES12, make sure that the BES5 database is at version 5.0.4 MR10 or later.
Database compatibility
The BES5 database must be compatible with the version of Microsoft SQL Server used for BES12. The compatibility level of the
BES5 database must be 100 or higher. You can check and set the compatibility level using Microsoft SQL Server Management
Studio:
To check the compatibility level, type and execute the following query in Microsoft SQL Server Management Studio:
SELECT compatibility_level FROM sys.databases WHERE name = '<besdbname>';
If the compatibility level is less than 100, type and execute the following query in Microsoft SQL Server Management
Studio: ALTER DATABASE [<besdbname>] SET COMPATIBILITY_LEVEL = 100
Note: Replace <besdbname> with the name of the BES5 database.
Database backup
Before you upgrade your BES5 environment to BES12, back up the BES5 databases.
CAUTION: After an upgrade from BES5 to BES12, you cannot roll back to the BES5 database.
BES5 roles
After an upgrade, the roles from BES5 are available in BES12 and you can manage them using the BES12 management
console. However, BES12 handles roles differently than BES5:
BES12 allows only one role for each user.
BES12 requires that an entire role to be assigned to one, some, or all groups.
During an upgrade from BES5 to BES12, if a user has more than one role assigned, BES12 combines the roles. BES12 resolves
the roles so that the permissions remain as close as possible to the original permissions in BES5. If there are conflicting
permissions that BES12 cannot resolve, the setup application stops and you must resolve the conflict in BES5 manually.
You should review role permissions in BES5 and resolve potential conflicts before you upgrade to BES12. For more information,
see Troubleshooting BES5 roles.
10
Configuring database high availability using

Microsoft SQL Server AlwaysOn
Before you install BES12, decide if you want to configure high availability for the BES12 database. Database high availability
allows you to retain database service and data integrity if issues occur with the BES12 database.
You can use one of the following Microsoft SQL Server features for database high availability:
AlwaysOn Failover Cluster Instances (FCI) for Microsoft SQL Server 2012 or 2014 (Standard Edition)
AlwaysOn Availability Groups for Microsoft SQL Server 2012 or 2014 (Enterprise Edition)
Database mirroring for Microsoft SQL Server 2008 or 2012
If you want to use an AlwaysOn feature, you must complete configuration steps before you install BES12. This section gives you
instructions for configuring database high availability using AlwaysOn.
You can configure database mirroring any time after you install BES12. For instructions, visit docs.blackberry.com/BES12 to
read the BlackBerry Enterprise Service 12 Configuration Guide.
Note: Microsoft recommends using AlwaysOn because database mirroring will be deprecated in a future version of Microsoft
SQL Server.
AlwaysOn high availability

BES12 supports AlwaysOn using a Failover Cluster Instance (FCI) or availability group. Both methods require a Windows Server
Failover Clustering (WSFC) cluster where independent servers interact to provide a high availability solution for databases. For
more information about WSFC, visit the MSDN Library to see Windows Server Failover Clustering (WSFC) with SQL Server.
Instance-level high availability using an AlwaysOn Failover Cluster Instance
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An FCI is an instance of Microsoft SQL Server that is installed across multiple computers (or nodes) in a WSFC cluster. The
nodes are members of a resource group, and all nodes have shared access to the BES12 database. One of the nodes has
ownership of the resource group and gives the BES12 components access to the BES12 database. If the node that owns the
resource group becomes unavailable (for example, a hardware or OS failure), a different node takes ownership of the resource
group. As a result, BES12 database service continues with minimal interruption.
For more information, visit the MSDN Library to see AlwaysOn Failover Cluster Instances (SQL Server).
Database-level high availability using an AlwaysOn availability group
12
To use an availability group, you configure a WSFC cluster with multiple nodes. Each node is a separate computer that has an
instance of Microsoft SQL Server. One of the nodes hosts the primary BES12 database and gives the BES12 components readwrite access. This node is the primary replica. The WSFC cluster can have one to eight other nodes, each hosting a secondary
database (a read-only copy of the BES12 database). These nodes are secondary replicas.
The primary database synchronizes data with the secondary databases. Data is synchronized with each secondary database
independently. If one secondary database is unavailable, it does not affect the other secondary databases. You can configure
the data synchronization to be asynchronous (delayed synchronization with minimal transaction latency) or synchronous (faster
synchronization with increased transaction latency). Automatic failover requires the primary replica and secondary replicas to
use synchronous-commit mode.
If you configure an availability group for automatic failover and the primary database becomes unavailable, one of the
secondary replicas becomes the primary replica. That replicas secondary database becomes the primary database. As a result,
BES12 database service continues with minimal interruption.
For more information, visit the MSDN Library to see Overview of AlwaysOn Availability Groups (SQL Server) and AlwaysOn
Availability Groups (SQL Server).
Before you install BES12, perform the following actions:
Create a WSFC cluster. It is recommended to use static port 1433 for the database server. For requirements and
instructions, visit the Technet Library to see Create a Failover Cluster.
If you want to use an AlwaysOn FCI:
Verify that your environment meets Microsoft requirements. Visit the MSDN Library to see Before Installing
Failover Clustering.
Configure the FCI. Visit the MSDN Library to see Create a New SQL Server failover Cluster (Setup).
If you want to use an AlwaysOn availability group:
Verify that your environment meets Microsoft requirements. Visit the MSDN Library to see Prerequisites,
Restrictions, and Recommendations for AlwaysOn Availability Groups (SQL Server).
Enable the availability groups feature and complete the initial setup tasks, including creating an availability
group listener. You will set up the primary replica and secondary replicas after you install BES12 and create
the BES12 database. Visit the MSDN Library to see Getting Started with AlwaysOn Availability Groups.
Install BES12 and configure support for database high

availability
1.
Verify that your environment meets the requirements for installing BES12. See Prerequisites: Installing the BES12
software.
13
2.
Follow the instructions in Installing the BES12 software. When you run the setup application:
3.
On the Database information screen, when you specify the Microsoft SQL Server name, type one of the
following:
If you are using an AlwaysOn FCI, type the SQL Virtual Server Network Name for the WSFC cluster (for
example, CompanySQLCluster).
If you are using an AlwaysOn availability group, type the Availability Group Listener Virtual Network
Name (for example, CompanyListener).
On the Database information screen, it is recommended that you use the Static port option and use the default
port 1433.
Complete any postinstallation tasks described in this guide.
After you finish:
If you want to install another BES12 instance connecting to the same BES12 database, repeat these steps.
If you are using an FCI, use the Failover Cluster Manager tool to manage the FCI and failover settings.
If you are using an availability group, use Microsoft SQL Server Management Studio to set up the primary replica and
secondary replicas and to configure failover settings. Visit the MSDN Library to see Getting Started with AlwaysOn
Availability Groups and Use the Availability Group Wizard (SQL Server Management Studio). Choose the option to
create a full backup for the secondary databases and specify a shared network location that all replicas can access.
How BES12 selects listening ports during

installation
When you install BES12 for the first time, the setup application determines whether default listening ports are available for use.
To review the list of default listening ports and the purpose of each port connection, see BES12 listening ports. If a default port
is not available, the setup application assigns a port value from the range of 12000 to 12999. The setup application stores the
port values in the BES12 database.
When you install an additional BES12 instance in the domain, the setup application retrieves the listening port values from the
database and uses those values for the current installation. If a defined listening port is not available, you receive an error
message stating that you cannot complete the installation until the port is available for use.
For more information about the port connections that you must open in your organization's firewall after you install BES12, visit
docs.blackberry.com/BES12 to read the BlackBerry Enterprise Service 12 Configuration Guide.
14
Prerequisites: Installing the BES12 software
Prerequisites: Installing the BES12

software
Verify that you opened the necessary ports on your organization's firewall.
Verify that you installed all required third-party applications.
If you perform the installation process on a computer that has more than one NIC, verify that the production NIC is first
in the bind order in the Windows network settings.
If your organization uses a proxy server for Internet access, verify that you have the computer name, port number, and
credentials for the proxy server.
When you run the setup application, use only standard characters to specify values. Unicode characters are not
supported.
If you want to install BES12 on the same computer as BES10, the setup application may identify that you must remove
your static JRE version or install a newer, dynamic JRE version. Install the latest JRE 1.7 family version before you run
the setup application.
15
Installing the BES12 software
Install BES12
When you run the setup application, use only standard characters to specify values. Unicode characters are not supported.
Before you begin:
If you are upgrading from BES5 to BES12 during this installation, verify that the BES5 database is at BES5 version
5.0.4 MR10 or later.
If you install BES12 behind a firewall, it cannot connect to the BlackBerry Infrastructure until you configure the proxy
server. BES12 prompts you the first time you log in to the BES12 management console.
Installing BES12 or specifying the location of BES12 log files to a mapped network drive is not supported
1.
Log in to the computer that you want to install BES12 on using the service account.
2.
In the BES12 installation folder, double-click Setup.exe. If a Windows message appears and requests permission for
Setup.exe to make changes to the computer, click Yes.
3.
In the Java Setup screen, click Install.
4.
Click Close.
5.
In the BES12 setup application screen, click Next.
6.
In the License agreement dialog box, perform the following actions:
7.
a.
Select your country or region.
b.
Read the license agreement. To accept the license agreement, select I accept the terms of the license agreement.
c.
Click Next.
In the Installation requirements dialog box, you can check to see if your computer has met the requirements to install
BES12. Click Next.
The setup application may display a warning that indicates that Microsoft .NET Framework 4.5 is not installed. You can
ignore this warning and proceed with the installation. The setup application will automatically install Microsoft .NET
Framework 4.5 for you if it is not detected on your computer.
8.
In the Setup type dialog box, perform one of the following actions:
For a new installation of the BES12 software, select Create a new domain. Select Install and use Microsoft SQL
Server 2012 Express Edition on this computer if you do not have Microsoft SQL Server installed.
16
If you already have a supported version of Microsoft SQL Server installed, select Use an existing Microsoft SQL
Server instance in your organizations environment. You can install the database server on the same computer
or use an existing database server in your organization's environment (local or remote).
To upgrade an existing BES5 database to BES12, or to use an existing BES12 database, select Use an existing
domain.
For more information about how to upgrade from BES10 to BES12, visit docs.blackberry.com/BES12 to read the
BlackBerry Enterprise Service 12 Planning Guide.
9.
Click Next.
10. In the Database information dialog box, fill out the fields depending on the setup type you selected:
Setup type
Steps
Create a new domain and install

Microsoft SQL Server 2012 Express
1.
Type the Windows password.
2.
Click Next.
1.
In the Microsoft SQL Server name field, type the name of the computer
that hosts the database server.
2.
In the Database name field, type a name for the database you are
upgrading, or a name for the new database.
3.
If you configured the database server to use static ports, select the Static
option. If the static port number is not 1433, in the Port field, type the port
number.
4.
By default, the setup application uses Windows authentication to connect

to the existing database. If you select Microsoft SQL Server
authentication, specify a Windows account that has access to the
Microsoft SQL Server.
5.
Click Next.
1.
In the Microsoft SQL Server name field, type the name of the computer
that hosts the database server.
2.
In the Database name field, type a name for the database you are
upgrading, or a name for the new database.
3.
If you configured the database server to use static ports, select the Static
option. If the static port number is not 1433, in the Port field, type the port
number.
4.
By default, the setup application uses Windows authentication to connect

to the existing database. If you select Microsoft SQL Server
authentication, specify a Windows account that has access to the
Microsoft SQL Server.
Create a new domain and use an

existing Microsoft SQL Server instance
Use an existing domain
17
Setup type
Steps
5.
Click Next.
If you are installing BES12 on a computer that already has an instance of BES5, the setup application automatically
completes the fields in the Database information dialog box.
11. In the Folder locations dialog box, perform the following actions:
a.
Specify the location of the installation folder and log file folder.
b.
If you receive a message saying there is not enough space remaining, create extra space to install BES12 on your
computer.
c.
If you receive a message asking you to create the installation and logs folder locations, click Yes.
12. Click Next.

13. In the Installation summary dialog box, click Install to install BES12.
14. In the Installing dialog box, click Next when the installation is complete.
15. In the Console addresses dialog box, click Close.
After you finish:
If you performed an upgrade from BES5 to BES12, restart the BES5 BlackBerry Administration Service - Application
Server service.
If you performed an upgrade from BES5 to BES12, review the BES5 roles.
You can install more than one BES12 instance in the domain to create a high availability configuration that minimizes
service interruptions for BlackBerry 10, iOS, Android, and Windows Phone device users. For more information about
high availability, visit docs.blackberry.com/BES12 to read the BlackBerry Enterprise Service 12 Configuration Guide.
Installing BES12 in a DMZ

You can install BES12 in a DMZ, outside of your organization's firewall. To install BES12, see Install BES12 .
If you install BES12 in a DMZ, verify that you open the required ports on your organization's firewall. For more information about
port requirements, visit docs.blackberry.com/BES12 to see the BlackBerry Enterprise Service 12 Configuration Guide.
18
Installing a standalone BlackBerry Router
Installing a standalone BlackBerry

Router
The BlackBerry Router is an optional component that you can install in a DMZ outside your organization's firewall. The
BlackBerry Router connects to the Internet to send data between BES12 and devices that use the BlackBerry Infrastructure.
The BlackBerry Router functions as a proxy server and can support SOCKS v5 (no authentication).
Note: If your current environment contains a TCP proxy server, you do not need to install the BlackBerry Router for BES12.
Install a standalone BlackBerry Router

Before you begin: Make sure you have the name of the SRP host. The SRP host name is usually <country
code>.srp.blackberry.com (for example, us.srp.blackberry.com). To verify the SRP host name for your country, visit the SRP
Address Lookup page.
Note: Installing the BlackBerry Router on a computer that hosts any components that manage BlackBerry OS devices is not
supported.
A standalone BlackBerry Router instance is hosted on a computer that does not host any other BES12 components.
1.
Download and extract the BES12 Installation .zip file on your computer.
2.
From the extracted BES12 installation files, open the router folder.
3.
Extract the setupinstaller .zip file from the router folder. This .zip file contains an Installer folder that has the Setup.exe
file to install the BlackBerry Router using the Command Prompt application.
4.
Go to Start > All Programs > Accessories > Command Prompt.
5.
Right-click the Command Prompt application and select Run as administrator.
6.
Navigate to the location of the BlackBerry Router Setup.exe file using the Command Prompt application.
7.
In the command prompt window, type Setup.exe -srphost <srphostname> (for example, Setup.exe -srphost
ca.srp.blackberry.com).
19
Logging in to BES12 for the first time
The first time that you log in to the management console after you install BES12, you must enter your organization name, SRP
ID, and SRP authentication key.
Log in to BES12 for the first time

Before you begin: Verify that you have the organization name, SRP identifier, and SRP authentication key available.
If the setup application is still open, you can access the management console directly from the Console addresses dialog box.
Note: You may be prompted to provide the IP address and port number of the BlackBerry Router or a TCP proxy server.
1.
In the browser, type https://<server_name>:<port>/admin, where <server_name> is the FQDN of the computer that hosts
the management console. The default port for the management console is port 8008.
2.
Do one of the following:
3.
If you upgraded the database from BES5 to BES12, verify that you have restarted the BlackBerry Administration
Service services. Click OK.
If you did not upgrade a BES5 database, click OK.
Click OK when you receive a reminder to restart the BlackBerry Administration Service services if you have upgraded the
database from BES5 to BES12.
If you have not upgraded the database from BES5 to BES12, you can ignore the reminder.
4.
In the Username field, type admin.
5.
In the Password field, type password.
6.
Click Sign in.
7.
In the Server location drop-down selection, select the country of the computer that has BES12 installed on it.
8.
Click Next.
9.
Type the name of your organization, the SRP identifier, and the SRP authentication key.
10. Click Submit.

11. You will be prompted to change your password.
12. Change the temporary password to a permanent password.
13. Click Submit.
20
After you finish: When you log in to the management console, you can choose to complete or close the Welcome to BES12
dialog box. If you close the dialog box, it will not appear during subsequent login attempts.
Modify the default variables for the management

console and BES12 Self-Service
You can modify the default values of the variables for the URLs of BES12 Self-Service and the management console. You use
these variables in activation email messages and compliance notifications. You can modify the values so that users can access
BES12 Self-Service and the BES12 management console using the links in the email messages and compliance notifications.
If you don't want to change these default variables from the FQDN of the computer you installed BES12 on to the FQDN pool
name, you do not need to complete this task.
1.
Click Settings.
2.
Click General Settings.
3.
Click Default variables.
4.
Modify the default <FQDN of the machine you installed BES12 on>:8008 for both the %AdminPortalURL% and
%UserSelfServicePortalURL% variables to <FQDN pool name>:8008.
5.
Click Test connection for both the %AdminPortalURL% and %UserSelfServicePortalURL% variables that you modified.
6.
Click Save.
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Additional information
Best practice: Running BES12

Best practice
Description
Do not change the startup type for the

BES12 services.
When you install or upgrade to BES12, the setup application configures the startup
type for the BES12 services as either automatic or manual.
To avoid errors in BES12, do not change the startup type for the BES12 services.
Do not change the account information

for the BES12 services.
When you install or upgrade BES12, the setup application configures the account
information for the BES12 services.
Do not change the account information for BES12 unless the BES12
documentation specifies that you can.
Configuring database permissions using

Microsoft SQL Server roles
The setup application requires the service account or Microsoft SQL Server account that it uses during the installation or
upgrade process to have permissions on the database server to create or upgrade the BES12 database. After the installation or
upgrade process completes, you can change the database permissions for the service account or Microsoft SQL Server account
to the minimum permissions that BES12 requires to run.
When you change the database permissions, you can use Microsoft SQL Server security to minimize the operations that the
service account or Microsoft SQL Server account can perform on the BES12 database. The Microsoft SQL Server roles that are
required by the setup application and BES12 are as follows:
Database role
Description
db_owner
The setup application automatically adds the account that you use to create the
BES12 database to this role.
This role contains the minimum permissions that the setup application requires to
upgrade the BES12 database.
22
Configure minimum database permissions for the service

account or Microsoft SQL Server account
You can configure minimum database permissions for the service account or Microsoft SQL Server account that BES12 uses to
connect to the BES12 database.
Before you begin: Add a different Windows account or Microsoft SQL Server account to the db_owner database role for the
BES12 database.
1.
Open the Microsoft SQL Server Management Studio.
2.
Expand Microsoft SQL Server > Security > Logins.
3.
Right-click the service account or Microsoft SQL Server account. Click Properties.
4.
Click User Mapping. Select the BES12 database.
5.
In the Users mapped to this login section, select bes.
6.
Remove all other database role memberships except public.
7.
Click OK.
BES12 listening ports

When you install BES12 for the first time, the setup application determines whether the following default listening ports are
available for use. If a default port is not available, the setup application assigns a port value from the range of 12000 to 12999.
The setup application stores the port values in the BES12 database.
When you install an additional BES12 instance in the domain, the setup application retrieves the listening port values from the
database and uses those values for the current installation. If a defined listening port is not available, you receive an error
message stating that you cannot complete the installation until the port is available for use.
Port
Purpose
1610
The port that the BES12 Core uses to provide SNMP monitoring data.
1620
The port that the BES12 Core uses to send SNMP notifications in an IPv4 environment.
3202
The port that the active BlackBerry Affinity Manager listens on for RCP connections from
the BlackBerry Dispatcher.
3203
The port that the BlackBerry Dispatcher listens on for BIPPe connections from the
BlackBerry MDS Connection Service.
23
Port
Purpose
8000
The ports that BES12 Self-Service and the management console listen on for HTTP
connections.
8008
8083
The port that the administration console uses to connect to the BES12 Core.
8085
The port that the active BlackBerry Affinity Manager listens on for REST notifications.
8091
The secure SSL port that the BlackBerry Work Connect Notification Service listens on.
8448
The port that is used for internal communication between the BES12 Core and the
management console and BES12 Self-Service.
8881
The port that BES12 uses to receive management requests for BlackBerry 10 devices.
The connection uses mutual authentication with ECC certificates.
8882
The port that BES12 uses to receive enrolment requests for BlackBerry 10 devices.
8883
The port that BES12 uses to receive enrolment requests for iOS, Android, and Windows
Phone devices.
8884
The port that BES12 uses to receive management requests for iOS, Android, and
Windows Phone devices. The connection uses mutual authentication with RSA
certificates.
8885
An additional port that BES12 uses to receive management requests for iOS devices. The
connection uses mutual authentication with RSA certificates.
8887
The port that BES12 uses for authenticated connections to check the status of BES12
instances.
8900
The secure SSL port that the BlackBerry Gatekeeping Service listens on.
10080
The HTTP port that the BlackBerry MDS Connection Service listens on for enterprise push
data.
10443
The HTTPS port that the BlackBerry MDS Connection Service listens on for enterprise
push data. This port is used when you turn on push encryption.
18084
The port that applications can use to send data to the BlackBerry Web Services.
38082
The port that the BES12 Core listens on to route email notification traffic through the
BlackBerry Infrastructure to the APNs for iOS devices.
24
Port
Purpose
38085
The port that supports Secure Work Space traffic from iOS and Android devices through
the BES12 Core and BlackBerry Infrastructure to connect to work resources.
38086
The port that your organizations TCP proxy server or the BlackBerry Router listens on for
data that BES12 sends to the APNs.
Troubleshooting BES5 roles

The setup application detected incompatible roles in the BES5
database
Description
You may see this error message in the setup application after you click Next on the Database information screen.
Possible cause
Possible solution
The BES5 database contains one or more roles that have

permissions assigned to more than one group.
Navigate to the BES5UpgradeRoleCheck.txt log file located in

C:\Program Files\BlackBerry\BES\Logs\deployment\.
The file lists the names of the roles that contain conflicts.
Using the BlackBerry Administration Service, go to
BlackBerry solution management > Role > Manage roles.
For each role listed in the log file, make sure that its
permissions are either granted to all groups, or that the listed
groups are the same for each permission.
Save the changes. Return to the BES12 setup application and
click Next to continue the installation.
If a BES5 user has more than one role assigned, when BES12
combined those roles into one role for that user, the new role
has permissions assigned to different groups. For example,
one BES5 role has the View a group permission assigned to
Group A, and the other role has the Edit a device permission
assigned to Group B.
Navigate to the BES5UpgradeRoleCheck.txt log file located in

C:\Program Files\BlackBerry\BES\Logs\deployment\.
The file lists the names of the roles that contain conflicts.
Using the BlackBerry Administration Service, go to
BlackBerry solution management > Role > Manage roles.
For each role listed in the log file, make sure that its
permissions are either granted to all groups, or that the listed
25
Possible cause
Possible solution
For all the roles assigned to a BES5 user, make sure that the
permissions are granted to all groups, or that the listed
Save the changes. Return to the BES12 setup application and
click Next to continue the installation.
The setup application could not complete the role compatibility

check on the BES5 database
Description
You may see this error message in the setup application after you click Next on the Database information screen.
Possible cause
Possible solution
Insufficient user permissions
Verify that the account you are using has administrator

permissions and run the BES12 setup application again.
Hardware errors
Replace the hardware or run the BES12 setup application on

another computer.
Removing the BES12 software

You can use the uninstall application to remove the BES12 software from a computer. The uninstall application can also remove
the log files for the existing installation.
The uninstall application does not remove the BES12 database from the database server and it does not remove the database
instance that hosts the BES12 database.
CAUTION: You cannot uninstall BES12 and continue to use BES5 after you have upgraded from BES5 to BES12. If you uninstall
BES12 after the upgrade, BES5 will not function correctly.
Remove the BES12 software

1.
On the taskbar, click Start > Control Panel.
2.
Click Uninstall a program.
3.
Click BES12.
4.
Click Uninstall.
26
5.
If the uninstall application prompts you to restart the computer to finish removing the BES12 software, click OK.
After you finish: You can remove third-party software that the setup application installed during the BES12 installation process
(for example, you can remove the JRE software from the computer).
Remove a BES12 instance from the database

If you uninstall a BES12 instance, you must complete the following steps to remove the data for that instance from the BES12
database. If you do not, the BES12 log files indicate that the instance that you removed is not available.
Before you begin: Uninstall a BES12 instance.
1.
On the menu bar, click Settings.
2.
In the left pane, click Infrastructure > BES12 instances.
3.
For the BES12 instance that you removed, click
4.
Click Delete.
27
Glossary
Glossary
APNs
Apple Push Notification service
BES10
BES12
CSR
certificate signing request
DMZ
A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists

between the trusted LAN of the organization and the untrusted external wireless network and public
Internet.
DNS
Domain Name System
FQDN
fully qualified domain name
HTTPS
Hypertext Transfer Protocol over Secure Sockets Layer
IP
Internet Protocol
IP address
An Internet Protocol (IP) address is an identification number that each computer or mobile device
uses when it sends or receives information over a network, such as the Internet. This identification
number identifies the specific computer or mobile device on the network.
IPsec
Internet Protocol Security
JRE
Java Runtime Environment
LAN
local area network
NIC
network interface card
SRP
Server Routing Protocol
28
Product documentation
10
To read the following guides or other related materials, visit docs.blackberry.com/BES12.

Category
Resource
Overview

Product Overview
Enterprise Solution Comparison

Chart
Description
Introduction to BES12 and its features
Finding your way through the documentation
Architecture
Comparison of what features are available across different

BlackBerry enterprise solutions

Architecture and Data Flow
Reference Guide
Descriptions of BES12 components
Release notes

Release Notes
Descriptions of known issues and potential workarounds
Installation and
upgrade

Compatibility Matrix
3rd party software that is compatible with BES12

Performance Calculator
Tool to estimate the hardware required to support a given

workload for BES12
BES12 Preinstallation Checklist
Checklist of requirements to check before you install or

upgrade your environment
Configuration
Descriptions of activation and other data flows, such as

configuration updates and email, for different types of devices

Planning Guide
System requirements

Installation Guide
Installation instructions

Licensing Guide
Descriptions of different types of licenses
Planning BES12 deployment for an installation or an upgrade

from BES5 or BES10
Instructions for activating and managing licenses
29
Category
Resource
Description

Configuration Guide
Administration
Security
Instructions for how to configure server components before

you start administering users and their devices
Instructions for migrating BES10 data from an existing BES10

database

Administration Guide
Basic and advanced administration for all supported device

types, including BlackBerry 10 devices, iOS devices, Android
devices, Windows Phone devices and BlackBerry OS (version
5.0 to 7.1) and earlier devices
Instructions for creating user accounts, groups, roles, and

administrator accounts
Instructions for activating devices
Instructions for creating and assigning IT policies and profiles
Instructions for managing apps on devices
Descriptions of profile settings

Policy Reference Spreadsheet
Descriptions of IT policy rules for BlackBerry 10 devices, iOS

devices, Android devices, Windows Phone devices and
BlackBerry OS (version 5.0 to 7.1) and earlier devices
Supported Features by Device

Type
Comparison of what device management features are

supported for each type of device in BES12
Getting started. 5 Steps To Get

Your Devices Active
Minimum requirements to configure to get you started with

activating devices
BlackBerry 10 Security Overview
Introduction to BlackBerry 10 security
Description of how BlackBerry 10 protects data at rest and in

transit
Description of our security platform, from the device to the

BlackBerry Infrastructure

Security Guide for BlackBerry
Description of the security maintained by BES12, the

BlackBerry Infrastructure, and BlackBerry 10 devices to
protect data and connections
Description of the BlackBerry 10 OS
30
Category
Resource
Description

Security Guide for iOS, Android,
and Windows Phone
Resources for
enterprise users
BES12 Self-Service User Guide
Description of how work data is protected on BlackBerry 10

devices when you use BES12
Description of the security maintained by BES12, the
BlackBerry Infrastructure, and work space-enabled devices to
protect work space data at rest and in transit
Description of how work space apps are protected on work

space-enabled devices when you use BES12
Instructions for activating devices
Instructions for protecting a lost device
31
Provide feedback
Provide feedback
11
To provide feedback on this content, visit www.blackberry.com/docsfeedback.
32
Legal notice
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Installation Guide

BlackBerry Enterprise Service 12

Prerequisites: Installing the BES12 software....................................................................15

Installing a standalone BlackBerry Router....................................................................... 19

Logging in to BES12 for the first time...............................................................................20

BES12 listening ports......................................................................................................................................................23

About this guide

About this guide

Manage mobile devices for your organization to protect business information

Provide administrators with efficient business tools

With BES12, you can manage the following device types:

BlackBerry OS (version 5.0 to 7.1)

Key features of BES12

Management of many types of devices

Trusted and secure experience

Balance of work and personal needs

BlackBerry Balance and Secure Work Space technologies are designed to

Comparing BES12 with previous EMM solutions

Supported device types

For high availability, you can install standby instances of the

Configure permissions for the service account

In the left pane, expand Local Users and Groups.

Navigate to the Groups folder.

In the right pane, double-click Administrators.

Configuring connections for the BES12 database

Service account that you use to complete the installation process

Windows administrator account that has create_db role permissions

Specifying database permissions to create the BES12 database

Service account that you use to complete the installation process

Install Microsoft SQL Server Express

If you choose Windows authentication, the setup application automatically assigns

Use an existing Microsoft SQL Server in

Using the BES12 Readiness Tool

Proxy server setting validation

Minimum operating system requirements

Minimum hard disk space

Microsoft .NET Framework 4.5

Preparing a BES5 database for an upgrade to

BES5 software version

BES12 allows only one role for each user.

Configuring database high availability using

Database mirroring for Microsoft SQL Server 2008 or 2012

AlwaysOn high availability

If you want to use an AlwaysOn FCI:

If you want to use an AlwaysOn availability group:

Install BES12 and configure support for database high

Complete any postinstallation tasks described in this guide.

After you finish:

How BES12 selects listening ports during

Prerequisites: Installing the BES12 software

Prerequisites: Installing the BES12

Verify that you installed all required third-party applications.

Installing the BES12 software

Installing the BES12 software

In the Java Setup screen, click Install.

In the BES12 setup application screen, click Next.

In the License agreement dialog box, perform the following actions:

Select your country or region.

Installing the BES12 software

Create a new domain and install

Type the Windows password.

By default, the setup application uses Windows authentication to connect

By default, the setup application uses Windows authentication to connect