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Strategic Leadership
Business Systems Implementation
Operations Management
Account Management
P&L
Plant Operations
Planning & Control
Organizational Growth
Best Practices
OEM/Vendor Partnerships
Continuous Process Improvements
Policy Development
Project Management
Change Management
Contract Negotiations/Establishment
Budgeting
Service Delivery
SLA & Metrics Management
Program Management
Kanban/ Kaizen
Workforce Planning
Staff Development and Leadership
Training & Development
Resale of OEM Service Contracts
Direct and coordinate the execution, establishment of manufacturing operations for Netherlands-based company's first US facility with $2M
budget; measure performance in safety, quality, delivery, and cost. Responsible for Plant production, financial performance, meeting
customer requirements and maintaining the orderly and productive operation of Plant floor activities. Coordinate the movement of repaired
parts and equipment to warehouse location
Projects & Accomplishments:
Led $500,000 facility build out. Coordinated contractors, electricians, and HVAC personnel. Purchased all office equipment and
furniture. Hired 18 repair and warehouse personnel. Opened facility on time.
Consistently met 10-day turnaround from incoming parts for repair to placement in inventory. Reduced turnaround from initial 30 to 10
days through 5S, Kaizen events and continued training.
Increased throughput from 500 parts per month to more than 1,000 by focusing on continuous improvement, including Kaizen events
that reduced waste and maximized efficiency.
Streamlined workflow by implementing a Kanban system and introducing scanners for parts tracking. Additionally deployed 5S and
Lean protocols to facilitate greater efficiency.
Lowered operating costs by $100000 reduction one time and about $5000 per month thereafter reducing on-hand inventory and
improving inventory control processes.
Negotiated OEM and vendor service/repair contracts while achieving customer SLAs.
MORPHO DETECTION INC: Wilmington, MA
Senior Manager Americas Trace Customer Support/Service Center
Acted as Single Point of Contact to customer for service/implementation and technical issues. Managed and improved service center
performance, staffing ratio goals, and financial goals. Involved in planning, organizing, and managing all operational activities within the
departments to ensure the Service Level Metrics are met. Implemented continuous improvement initiatives to drive operations and ensure
maximum productivity and efficiencies.
Projects & Accomplishments:
Increased revenues by developing new products and services to meet customer needs, and by formulating optional service and support
contracts.
Saved more than $10,000 per month, while improving service levels, by minimizing overtime and reducing domestic and international
travel 20%.
Decreased repair turnaround times 50%, eliminated legacy issues, and streamlined workflow by implementing 5S methodologies in the
repair depot and formulating new policies and procedures.
Improved internal relationships and project productivity by launching a Lunch & Learn program in conjunction with several crossfunctional teams.
Negotiated OEM and vendor service/repair contracts while achieving customer SLAs.
Built solid relationships with customers, vendors, contract manufacturers and OEMs.
Kingston, NH 03848 603-382-1497 Cmazza0315@yahoo.com LinkedIn URL www.linkedin.com/in/charlesmazza1
Charles Mazza
Planned and led establishment of new Bank of America location, including the installation of six machines. Led all customer training.
Completed project on-time and under budget.
Improved uptime at customer sites through better training and by implementing on-site parts inventories.
Directed the complete build out of the lab in accordance with ISO 9000, OSHA, and ISO standards.
Improved quality and efficiency by implementing 5S standards in the Engineering & Repair Lab.
Increased plant safety by spearheading a safety training and awareness program.
Played a key role in preparing the plant for ISO 9000 certification.
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