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Outline:
Definisi Operations Management & Supply
Chain Management
Network & Hirarki Operasi
Critical Process in Manufacturing &
Services
Basic Supply Chain
Contoh operasi
Back office operation in
a bank
Kitchen unit
manufacturing operation
Take-out / restaurant
operation
Jadi, dengan menangani Internal customer pada tingkatan yang sama dengan
External customer, akan mengefektifkan peningkatan keseluruhan operasi.
(Lihat contoh proses pada non-operations functions).
Mentransformasikan
resources flow proces
proses
External
supplier
proses
Internal
supplier
Operasi
Internal
customer
Internal
customer
proses
proses
Internal
supplier
dst
.. dst
proses
.. dst
External
customer
proses
Proses-proses di
dalamnya
Customer(s) dari
outputs
Marketing and
sales
Planning process
Forecasting process
Marketing plans
Sales forecasts
Confirmed orders
Senior management
Sales staff, planners,
operations
Operations, finance
Budgeting process
Capital approval processes
Invoicing processes
Budgets
Capital request evaluations
Finance and
accounting
Invoices
Everyone
Senior management
requesters
External customers
Human
resources
management
Payroll processes
Recruitmen processes
Training processes
Salary statements
New hires
Trained employees
Employees
All other processes
All other processes
Information
technology
System evaluation
Advice
Implemented working
systems and aftercare
Fungsi-fungsi primer OM
Transformation process
Output
Customers
products
and services
Transforming
resources
Facilities
Staff
Marketplace
Corporate Strategy
Finance Strategy
Operations Strategy
Marketing Strategy
Operations Management
People
Plants
Parts
Materials &
Customers
Production System
Processes
Products &
Services
Output
Transformed
resources
Materials
Information
Customers
Input
resources
Transforming
resources
Facilities
Staff
Operations
strategy
Design
Operations
management
Planning and
control
Operations
strategy
Improvement
Output
products and Customers
services
Understanding of
the capabilities and
constraints of the
operations process
Product/service
development
function
Analysis of new
technology options Understanding of
process technology
New product and
needs
Accounting
service ideas
Provision
Understanding of the
and finance
of relevant
capabilities and
function
data
constraints of the
Operations
Financial analysis
operations process
function
for performance
Market
and decisions
requirements
Understanding of human
resource needs
Human
resources
function
Information
technology
(IT) function
Marketing
function
Transformations
Physical--manufacturing
Locational--transportation
Exchange--retailing
Storage--warehousing
Physiological--health care
Informational--telecommunications
Inputs
Resources
Transformation
Output
Restaurant
Hungry
customers
Well-prepared and
well-served food
Satisfied
customers
Hospital
Patients
Physicians, nurses,
equipment, rmedical
supplies
Health care
Healthy
individuals
Automobile
factory
Sheet steel,
engine parts
Tools, equipment,
workers
Fabrication,
assembly of cars
High-quality
cars
College or
University
High school
graduates
Educated
individuals
Department
Store
Shoppers, stock
of goods
Displays, salesclercks
Attract shoppers,
promote products,
fill orders
Sales to
satisfied
customers
Airline
Travellers
Airplanes, crews
Move to destination
On time, save
Distribution
Center
Stockkeeping
Units (SKU)
Storage bins,
stockpickers
Storage and
redistribution
Fast deliveries,
availability of
SKUs
Acme Whistles
IKEA
Management consultancy
Psychotherapy clinic
IKEA-furniture
Mwagusi Safari
Lodge
Pure products
Outputs that are
exclusively tangible
Pure services
Outputs that are
exclusively intangible
Operations management is
concerned with the flow of
transformed resources
between operations,
processes, where
External operations interact
with internal processes to form
the external supply network
Promotion
agency
Programme
/video
maker
Broadcasting
company
Supply network
programme dan
video
Operasi
programme
dan video
Programme
and video
maker
Finance and
accounting
Production
unit
Post
production
Programme
and video
maker
The operation Flow between processes
Proses Set
and props
manufacturing
Set
design
Set
construction
Props
acquisition
Set
finishing
Programme finance
and accounting
Programme
production unit
Programme and
video maker
Programme
post
production
Music video
marketing and
sales
Music video
finance and
accounting
Music video set
and props
manufacture
Music video
production
unit
Music video
post
production
Any organization
Human
resources
Operations
Marketing
Information
systems
Finance
Sales
Operations as Service
1. Every organization is in the service business, whether it makes big planes
or big Macs
2. Services can be divided into:
Core services wich are basic things that customers want from products
they purchase:
Quality
Flexibility
Speed
Price (or production cost)
Physical
Supply
MANUFACTURER
Production
Planning and
Control
DISTRIBUTION
SYSTEM
Physical Distribution
C
U
S
T
O
M
E
R
Physical Supply/Distribution
Activities
Transportation
Distribution inventory
Warehousing
Packaging
Materials handling
Order entry
Plant manager
Hospital administrator
Branch manager
Call center manager
Supply chain
manager
Purchasing manager
Business process
improvement analyst
Quality control
manager
Lean improvement
manager
Project manager
Production control
analyst
Facilities manager
Textbook:
1. Operations and Supply Management; Chase et.al; Irwin
McGraw-Hill; 13th Ed., 2011
2. Operations Management; Slack et.al; Prentice Hall; 6th
Ed., 2010
3. Operations Management; Krajewski, Ritzman, Malhotra;
Pearson International Ed.; 2007
4. Matching Demand & Supply, An Introduction to
Operations Management; Cachon and Terwiesch;
MacGraw-Hill International Edition; 2009
5. Bahan lain.
THE END