COMPANY VISION

CHAIRMAN'S MESSAGE
Respect for the people and the environment.

I would like to repeat a well known fact: that we have always aspired
to enrich society through the Toyota Way. Contributing towards the
enhancement of our customers' everyday lives is what drives us.
Through advanced technology, efficient manufacturing facilities and
a comprehensive sales and after-sales network, we are able to offer
world-class vehicles and superior services for people to drive safely,
securely and comfortably.

We continually aspire to be the most admired organisation that conducts itself with excellence and integrity; with
utmost respect for our people and the environment.

Internally, we continually groom our employees to reach their

maximum potential, so that they will become future leaders of the
company and the community that we serve. We have developed a
pool of skilled industry personnel and we are glad to have
contributed to the advancement of the motor industry in Malaysia.
All these steps mean that we are continuously working towards
enhancing our stakeholders value and enforcing the strong
partnerships within Toyota, globally.
In carrying out the above, we are aware of our responsibility to
ensure the preservation of the environment. Hence, this is where our
stringent world-class environmental standards and compliance come
into effect. Our company is not about reactions to situations. We
have planned strategies which are continually revised and updated
to accommodate the needs of the times.
It is our promise that, as we steer ahead, we will continue to aim for
stable, long-term growth and strive to achieve harmony with people,
society and the environment.

Tan Sri Datuk Asmat Kamaludin

Chairman

DEPUTY CHAIRMAN'S MESSAGE

Ever since our inception, we at UMW Toyota Motor group have
been proud to serve the many Malaysian customers with our
products and services that meet Toyota's global standard. We are
also delighted to grow together with our business partners in our
supply chain and sales network.
Toyota's DNA is Kaizen, which never ends or stops. We are certain
that, by repeating the process of "Plan-Do-Check-Action" steadily,
we are able to respond to our customers' requirements much more
effectively.
From left to right: Datuk Ismet Suki (President), Datuk Takashi Hibi (Deputy Chairman), Tan Sri Datuk Asmat Kamaludin (Chairman)

MISSION
We aim to realise our vision by

As trade liberalisation leads the way and competition becomes

borderless, we must continue to strive to be a company that is well
recognised for our people, products and services around the world
as well as in Asia.
All of us at UMW Toyota Motor group are excited, committed and
passionate as we steer ahead towards our dream. We will always
remain cheerful, joyful and vigorous.

1. Achieving the Customer First philosophy by focusing all our efforts in delighting our customers and strengthening our
relationships with business partners.
2. Offering world-class quality products and services that meet customers' needs in the most cost-efficient way.
3. Developing a highly committed and capable workforce with strong safety awareness.
4. Adopting the Toyota Way as our core value in everything that we do.
5. Contributing to the community by promoting the preservation of the environment and enhancing our community service.
1

Datuk Takashi Hibi

Deputy Chairman

COMPANY PROFILE
MILESTONES
Tun Dr. Mahathir Mohamad,
former Prime Minister of
Malaysia, celebrates the joint
venture of UMW Toyota Motor

UMW Toyota Motor Sdn. Bhd. Milestones

Overview of UMW Toyota Motor Sdn. Bhd. (UMWT)

Head Office
UMW Toyota Motor Sdn. Bhd.,
No. 2, Persiaran Raja Muda,
Seksyen 15, 40200 Shah Alam,
Selangor Darul Ehsan, Malaysia.
Commencement Date
January 1982
Paid-Up Capital
RM59 Million
Shareholders
UMW Corporation Sdn. Bhd. (51%)
Toyota Motor Corporation (39%)
Toyota Tsusho Corporation (10%)
Subsidiaries
Assembly Services Sdn. Bhd. (ASSB)
Automotive Industries Sdn. Bhd. (AISB)
Toyota Boshoku UMW Sdn. Bhd. (TBU)
Associate Companies
KYB-UMW Malaysia Sdn. Bhd.
KYB-UMW Steering Malaysia Sdn. Bhd.
JTEKT Automotive (Malaysia) Sdn. Bhd.

1955

The very first three units of Toyota Land Cruiser, imported by North Borneo
Trading Co. Ltd. (NBT), are shipped from Japan to Jesselton
(now Kota Kinabalu), Sabah.

1968

ASSB starts its Toyota Vehicle Assembly.

1972

AISB is established.

1982

UMW Corporation Sdn. Bhd. and Toyota Motor Corporation (TMC) form a joint
venture company, Sejati Motor, to commence automotive business in Malaysia.

1987

Sejati Motor changes its name to UMWT.

1999

TMC increases its stake in UMWT to 39% and Toyota Tsusho Corporation
maintains its 10% stake.

2000

Achieves assembly volume of 500,000 vehicles.

2003

UMWT achieves No. 1 in JD Power Survey for Sales Satisfaction Index (SSI).

2004

UMWT opens its new Parts Distribution Centre in Shah Alam, Selangor.

2005

UMWT relocates to its present headquarters building.

2006

Export of Toyota Hiace to Thailand begins.

UMWT achieves No.1 in JD Power Survey for SSI.
UMWT establishes Lexus Malaysia.

2007

Lexus Malaysia opens its first Lexus Showroom in Mutiara Damansara, Selangor.
UMWT maintains No.1 position in the JD Power Survey for SSI.
UMWT opens its new Regional Parts Distribution Centre in Kota Kinabalu, Sabah.

2008

UMWT achieves 100,000 units of Toyota Vios vehicle sales in Malaysia.

UMWT achieves No. 1 position for both SSI and Customer Satisfaction Index (CSI),
in JD Power Survey.
UMWT opens its new Regional Parts Distribution Centre in Kuching, Sarawak.

2009

UMWT introduces the Toyota Prius, the first hybrid car from Toyota in Malaysia.
UMWT maintains No. 1 in the JD Power Survey for Customer Service Index (CSI).
UMWT achieves over 1,000,000 Total Units Serviced (TUS) of Toyota vehicles in
Malaysia.

2010

UMWT expands its Parts Distribution Centre in Shah Alam, Selangor.

Lexus Malaysia opens a new Lexus Showroom in Penang.

2011

Achieves assembly volume of 1,000,000 vehicles.

UMWT opens a new Initial Quality Hub (IQH) and test track in Bukit Raja,
Klang, Selangor.
Lexus Malaysia introduces the first entry-level hybrid luxury vehicle,
the Lexus CT 200h and expands its network to Johor.

2012

ASSB begins assembly of the 7th generation Camry.

The first Toyota Corolla in Malaysia.

Delivery ceremony of the 100,000th Toyota

Vios sold in Malaysia.

UMWT celebrates its 30th Anniversary.

2013

Dedicated workers on the Assembly Services

Sdn. Bhd. production line.

UMWT regains No. 1 position in the JD Power Survey for SSI.

UMWT celebrates its 30th Anniversary.

MANUFACTURING OPERATIONS
TECHNOLOGY

SAFETY

Contributing towards the development

of Malaysia's automotive industry with
Toyota's latest technology.

Ensuring 100% safety is our top priority.

Safe practices are incorporated into our daily operations,
including assembly and manufacturing plants, vehicle
and parts distribution centres, sales and service centres,
and throughout the company.

The most advanced facilities and expertise which meet

Toyota's global standards have been implemented at the
UMW Toyota Motor group's manufacturing companies to
produce the latest products and services.
Our people have been professionally trained and
equipped to handle the demands of Toyota's global
standards. Our investment in human resources and
facilities is a continuous endeavour. This allows us to
contribute to the development of the automobile
manufacturing industry in Malaysia.

Our employees are trained in safety procedures on their

first day at work, during their induction programme. Such
safety training extends throughout their career-term.
Y.A.B. Dato Sri Mohd Najib Tun Razak, the then Deputy Prime Minister
of Malaysia, officiating the Toyota Hiace export ceremony in 2006.

At pre-shift meetings, the first topic to be discussed is

safety, while regular pre-safety checks are carried out on
manufacturing equipment. The three key areas that are
prioritised include Equipment & Tools, Standardised
Work and Training & Confirmation.

Safety is our No. 1 priority.

Training in all three key areas is enhanced via KYT

(Kiken Yochi Training, which means training for the
prediction of danger), periodical audits and suggestion
schemes. Genchi-Genbutsu (Experience, Observe and
Analyse) is also a fundamental part of the accident
prevention process.

Export of Hiace vehicles to Thailand started in 2006, and

this is a clear indication of the widespread preference
towards our Made-in-Malaysia Toyota vehicles, even
outside the country.

A welding robot in action on the production line.

QUALITY

In addition, the safety of our staff is of utmost

importance to the company, and regular campaigns are
held to increase the awareness and skills of staff in
keeping safe on the road.

Regular safety campaigns are carried out.

Delivering only the best through Kaizen

activities by all the team members.
The legendary reputation of Toyota vehicles for reliability
is the result of Toyota Motor Corporation's passion for
quality and focus on customers. At each stage of the
manufacturing process, we take every step to ensure
quality is secured.
We have instilled the Quality and Kaizen mindset
amongst our employees following the Toyota Way
culture and values. This enables us to continue to provide
our customers with quality products and services that
Toyota has been long known for.
Quality control at every stage to ensure Toyota standards are met.

Our Toyota vehicle quality achievements have been

recognised by the JD Power Survey for Initial Quality
Study (IQS). The IQS serves as the industry's benchmark
for new vehicle quality, both in design and production
(defects/malfunctions).
The results of the JD Power Survey for IQS are testament
to our consistent achievements in meeting the mark of
good quality and design innovation.

Assembly Services Sdn. Bhd. carries out an Apprenticeship

Training Programme.

Competent trainer instructs a driver on the safety aspects of operating a

forklift truck.

TOYOTA PRODUCTION SYSTEM (TPS)

Maximising the strength of TPS.
Our manufacturing plant applies the famous Toyota
Production System (TPS). Based on the basic concepts of
Just-in-Time (JIT) and Jidoka, the TPS can efficiently and
quickly produce vehicles of sound quality, one at a time.
In delivering innovative and quality products to our
customers with the shortest possible lead time, we start
with 5S: Seiri (Sort out), Seiton (Arrange), Seiso (Clean &
Shine), Seiketsu (Standardise) and Shitsuke (Discipline),
with the viewpoint of reducing Muri (Overburden), Muda
(Wastage) and Mura (Irregularities). Kaizen activities are
also carried out continuously throughout the factory.

The regular morning briefing session at Assembly Services Sdn. Bhd.

SUPPLIERS' NETWORK

LOGISTICS

Seeking to enhance Malaysia's auto parts

industry and further localisation.

Achieving the best in quality and

the shortest lead time with the
Toyota Production System (TPS).

We have established a strong network with 56 Tier 1

Suppliers. We consider these suppliers to be not only
business partners, but also our own people. The growth
of our network of suppliers allows us to deliver the best
quality products at the best prices.

With an outstanding logistics system in place, we are

better able to deliver the best quality products in the
shortest possible lead time to our customers.

We follow the basic concept of delivering the required

product in the necessary quantity at the necessary time.
Also, respect for the customers' point of view is reflected
in our core business philosophy of "customer first" which
is an integral part of our logistics system.

Kaizen is applied in our logistics processes, facilities and

our investment strategy for the necessary equipment,
based on the Toyota Production System (TPS).

We will continue to play a role in the development of

the auto parts industry by introducing the Toyota
Quality Standards and the Toyota Production System
(TPS) to our auto parts suppliers.
Conference with Toyota parts suppliers.

Step by step, our suppliers' capabilities have been

improving, while the export of auto parts by our
suppliers to factories outside Malaysia has also been
increasing every year. Likewise, our local content ratio
has been gradually increasing with each year.
The stamping of Vios body parts began at Toyota Auto
Body (Malaysia) Sdn. Bhd. (TABM) in 2007. Through
these stamping operations, we were able to realise
body precision improvements and contribute these
developments to the local industry. As part of our plans,
we will continue to further expand our body parts
stamping operations.

Suppliers have to meet our exact requirements and specifications.

Toyota cars are loaded for delivery to Toyota Showrooms throughout the country.

Stamping operations for Toyota body parts are carried out at Toyota Auto Body (Malaysia) Sdn. Bhd.

Parts being delivered using the TPS system.

All ready to be delivered in the shortest time possible.

SALES OPERATIONS
PRODUCTS

Offering a diverse lifestyle through

a wide and attractive range of products.
We constantly keep track of the local market's needs and
wants, as well as the emerging trends and innovations
taking place. We respond by making appropriate models
available to our customers, from luxury passenger cars,
multi-purpose vehicles and sport utility vehicles to
four-wheel drives and vans.
A wide range of Toyota vehicles are available and we will
continue to offer more choices of quality Toyota products.

Our professionally-trained sales personnel are approachable and knowledgeable.

Offering convenience and a relaxing

environment at our showrooms.
Our sales and support network is based on the 3S
concept: Sales, Service and Spare Parts, all of which are
located in one place.
To make it more convenient for our customers to visit, our
Toyota Showrooms are strategically located in all major
cities throughout the nation. And we are expanding our
network of outlets in line with market needs.

Our people are professionally trained and are apt at

providing answers and solutions to our customers'
various enquiries and requests. Customers visiting our
showrooms will find our people friendly and helpful, like a
trusted friend.
In addition, we are working very closely with a panel of
finance companies including Toyota Capital Malaysia Sdn.
Bhd. to provide financial solutions that meet the various
needs of Toyota customers.

Facilities at our showrooms ensure that our customers are

comfortable during their visits.

ACCESSORIES
Responding to customers' needs for
personalisation.
We are constantly trying to understand product trends
and customers' needs through our market research.
Toyota genuine accessories have been uniquely
developed for the Malaysian market and are available for
all Toyota vehicles. This allows our customers to
personalise and enhance the functionality of their Toyota.
When making purchase decisions, customers are able to
select accessories to be installed onto their Toyota
vehicles. This is done at our Accessory Centre by trained
personnel, to meet the strict Toyota quality and
standards. All Toyota genuine accessories are offered
with warranties.

Toyota Showrooms are attractive and conveniently located.

Our facilities are bright, spacious and comfortable.

One of many regular discussions on product improvement.

Trained personnel carry out the installation of Toyota genuine accessories.

10

CUSTOMER SERVICE OPERATIONS

AFTER-SALES SERVICE
Ensuring consistent and quality
after-sales service.
To serve a large base of customers, we have established
an extensive service network in Malaysia. As of 2013, we
have 72 Toyota Service Centres nationwide, and we are
still working to expand our network. These expansion
plans are in line with the requirements of Toyota's global
standards that is, to ensure Toyota Service Centres are
widely available and easily accessible to all customers.

PARTS
All our workbays are fitted with state-of-the-art technology
and our technicians use only specially designed precision
tools for Toyota servicing and repairs. Only Toyota Genuine
Parts are fitted to ensure exact Toyota specifications and
high quality standards are met.
Our customers convenience is always a priority, and our
Appointment System and Express Maintenance makes it
easier for busy customers to service their Toyota vehicles.

Distributing Toyota Genuine Parts

at the right time.
Distribution of Toyota Genuine Parts is done through
the Parts Distribution Centre. We have also established
regional distribution centres in Sabah and Sarawak near
our outlets. The objective of having such regional
distribution centres near our outlets is to ensure that
Toyota Genuine Parts are delivered in a timely manner.
Only Toyota Genuine Parts are used.

Toyota Service Centres offer a wide range of services and

products, from periodic and preventive maintenance
services to body and paint repairs.

Service bays at Toyota Service Centres are fitted with state-of-the-art tools and staffed by skilled technicians.

Parts are stored systematically at our Parts Distribution Centre.

TOPMARK
Enhancing the value of pre-owned Toyota
and Lexus cars, while assuring their quality.
TopMark is the pre-owned vehicle division of UMW
Toyota Motor Sdn. Bhd. that supports our new vehicle
sales by offering trade-in services to customers who are
buying new Toyota or Lexus vehicles.
State-of-the-art body repair and painting equipment.

Customer satisfaction is our main priority.

Taking care of customers:

any time, any place.
All our service centre personnel, from service advisors to
technicians, go through intensive training to meet Toyotas
strict standards.
With the assurance of peace of mind, customers can count
on our 24SEVEN Road Assist service in the event of an
emergency. 24SEVEN Road Assist provides roadside
assistance 24 hours a day, 7 days a week.

Call Centre operators ready to assist customers.

11

For anyone who has any enquiries, were just a phone call
away with our Toyota Freephone. Our call centre operators
are able to converse in Malay, English and Chinese.

TopMarks presence also ensures that the resale value of

Toyota and Lexus vehicles are protected and maintained
at reasonable prices; thus allowing Toyota and Lexus
owners to get the best value when they trade-in their
Toyota and Lexus vehicles.

At TopMark, trade-in services are available for the purchase of new

Toyota vehicles.

All pre-owned vehicles at TopMark come with the

Certificate of Assurance endorsed by Puspakom and go
through stringent quality-control inspections. This
ensures they are free from any defect. Toyota and Lexus
pre-owned vehicles also come with a 12-month warranty.

All pre-owned vehicles go through stringent quality controls.

12

LEXUS
LEXUS EXPERIENCE
Personalising care for our customers.
Lexus Showrooms are inspired by Omotenashi (treat),
where each customer is personally assisted by a
customer relationship executive, a product consultant
and a service technician at the relevant touch-points.
Although owning a luxury car is often only viewed as a
symbol of dignity, at Lexus we seek to deeply enrich
people's minds, while ensuring the wellbeing of our
community and environment.
The Lexus Showroom Lounge allows our customers to
relax or work as they choose, while they view the
various Lexus models on display. Hence, the entire
experience of buying and owning a Lexus is founded on
personal attention and individual expression.
The winner of the Lexus Golf Invitational 2010.

Customers relax in the luxurious Lexus Showroom Lounge while waiting

to be served.

A Lexus customer receives personalised service.

Delivering the Lexus experience begins at the Lexus Showroom.

THE PURSUIT OF PERFECTION

Perfecting the essence of luxury.
The Lexus brand is about the pursuit of perfection, not only in
the products and services offered, but also in the delivery of
the Lexus experience to our customers.
Customers are at the centre of what we do and this is
exhibited in the layout of our Lexus Showrooms. Lexus
Malaysia was established in 2006 whilst the Lexus Showroom
in Mutiara Damansara, Selangor was officially opened to the
public in January 2007. We are continuing to extend our
Lexus network around Malaysia.

Excellence is the core of the Lexus experience.

Promising excellent quality of after-sales

service to customers.
Lexus Showrooms are equipped with facilities and tools
which meet the Global Lexus Standard. All of our Lexus
staff in Malaysia, which include Product Consultants,
Service Managers and Technical Personnel, are exclusively
trained on, and familiarised with, the Lexus vehicles.

At Lexus, we believe that no one else deserves more

attention than our customers, especially when it comes to
enjoying a unique, pleasurable drive. In the Lexus Showroom,
they will experience the true meaning of hospitality as they
indulge in the luxury of having their every need anticipated
and catered for, without having to ask for it.
The Lexus Showroom in Mutiara Damansara, Selangor.

13

All facilities and equipment meet the Global Lexus Standard.

14

ENVIRONMENT
GOING THE HYBRID WAY

The Toyota Prius on display at the International Greentech & Eco Products Exhibition & Conference Malaysia (iGEM).
ISO 14001:2004 re-certification ceremony.

Creating cars that are in harmony

with nature.

ENVIRONMENTAL INITIATIVES

Toyota has been at the forefront of finding eco-friendly

solutions for an increasingly environment-conscious world.
Toyota introduced the worlds first mass-produced hybrid
car, the Toyota Prius, in 1997.

Creating a sustainable environment.

We place environmental preservation high on our list of
priorities. Guided by the Toyota Environmental Action
Plan, we set targets and we have achieved reduction of
carbon dioxide emissions for logistic activities and our
assembly facility. Packaging material for parts has been
designed to reduce wastage, and hazardous wastes are
managed to ensure compliance with Environment Quality
(Scheduled Waste) Regulations 2005.
In 2009, our assembly facility, Assembly Services Sdn. Bhd.
(ASSB), celebrated its 10th year of being ISO 14001 certified,
an internationally-recognised standard for environmental
management systems. Similarly, all our Service Centres have
been ISO 14001 certified since 2006.

Under the Toyota Save The Forest programme, volunteers tend to

seedlings before they are taken to the forest for replanting .

Notably, Toyota engines have been engineered to

provide efficient fuel consumption and low exhaust
emissions. Our Environment, Safety & Health Policy has
been communicated to all staff members to ensure a
consistent mindset at all levels.

Since its introduction, the Toyota Prius has proven to be

the most popular hybrid car in the world, with
worldwide sales exceeding the 2 million mark as of end
September 2010. The Toyota Prius is the realisation of
Toyotas dream of contributing to a sustainable
environment through futuristic design and innovative
technologies. In recognition of this, the Toyota Prius has
won numerous prestigious awards internationally for
eco-friendliness and design excellence.
The Toyota hybrid system combines different power
sources (a petrol engine and an electric motor) to maximise
efficiency while significantly reducing unwanted emissions.
Together with the use of eco-friendly and recyclable
materials, Toyotas hybrid cars have fulfilled the goal of
creating products that are in harmony with the environment.
The Lexus LS 600h L and the Lexus RX 450h, full hybrid
luxury vehicles, were introduced to Malaysia in 2010 by
Lexus Malaysia. Subsequently, the Lexus CT 200h was
added to the hybrid line-up in 2011.

To reinforce this commitment, internal activities have

been initiated, such as the Toyota Save The Forest
programme, the annual environment month and nationwide
recycling compaigns.

We hope to realise our dream to see more hybrid

vehicles on Malaysian roads in the future.
Crossing a swamp to reach a tree replanting site, to plant the seedlings.

15

16

CORPORATE SOCIAL RESPONSIBILITY

TOYOTA CLASSICS
Improving the quality of life.
As a good corporate citizen, Toyotas philosophy has
always been about improving the quality of life and
contributing to society wherever it operates.
At UMW Toyota Motor Sdn. Bhd., we actively contribute
to the sustainable development of the community. Our
commitment is demonstrated through our many
Corporate Social Responsibility (CSR) initiatives that
focus on the environment, road safety and philanthropy.

TOYOTA ECO-YOUTH (TEY)

Advocating the importance of conserving
the environment.
The Toyota Eco Youth (TEY) programme was conceived
in 2001, in a joint effort between UMW Toyota Motor
Sdn. Bhd. and the Ministry of Education, to cultivate
environmental awareness and encourage respect for the
environment amongst the youth in secondary schools.
The fundamentals of TEY are to educate the youth on the
importance of conserving and acting responsibly toward
the environment. Using the QC Problem Solving approach,
TEY teams address various environmental issues which
include the reduction of electricity consumption,
treatment and recycling of effluents, management of
water and water usage in school to name a few.

ROAD SAFETY
The Road Safety programme, one of our CSR pillars, is
a joint effort between UMW Toyota Motor Sdn. Bhd.,
the Ministry of Transport and the Ministry of Education.
Our objective is to cultivate road safety awareness
amongst primary school students, and encourage them
to apply the knowledge learned in their schools road
safety curriculum.

Safe Route to School Campaign, teaching school children the

proper way to use zebra crossings.

Cheque presentation to deserving organisations, with donations coming from the collection of ticket sales and sponsorship.

Music to raise funds for charity.

2010 was the year of the Battle of the Eco Champions,
seeing participation by the past champions from 2002
2009. This event marked the 10th year anniversary of
the programme.

Established as the philanthropic pillar of Corporate

Social Responsibility (CSR), Toyota Classics brings in
performances by world-renowned orchestras to Malaysia
as a way to help raise funds for charitable organisations
and Non-Governmental Organisations (NGOs).

Each year, the proceeds from the ticket sales and

corporate donations are given to a few pre-selected
organisations from all around Malaysia. Over the past
24 years, over RM7.06 million has been raised and
benefited 56 charities and NGOs.

STAFF VOLUNTEERISM

Environmental awareness begins in school.

Celebrating Chinese New Year together with the elderly.

Reaching out to the less fortunate.

Our staff volunteerism programme was established to
encourage employees to carry out volunteer activities
and reach out to those who are underprivileged.
Such activities include spreading joy among orphans,
blood donation drives and visits to welfare homes.

Toyota Eco Youth winners pose with their prizes.

17

With orphans at the KL International Motor Show (KLIMS).

18

OUR PEOPLE
HUMAN CAPITAL DEVELOPMENT

EMPLOYEES' EXCELLENCE

Respecting our people.

We respect our people and recognise them as our most
valuable resource. Hence, we believe human capital
development is indispensable for the long-term growth
and success of the company.
The development of our people, especially in the area
of teamwork, is essential in delivering the best quality
products and services to our customers.
The Toyota Knowledge Development Centre has been
established in-house specifically to provide management
and skill-development training to our people. As guided
by the Toyota Way, we respect all our staff and together
we share the customer first philosophy.

Knowledge development involves the sharing of information and skills.

Training is also centred on improving daily operational skills

and fulfilling customer's expectations via the Toyota Way.
In addition to in-house training, our employees are also
sent for Inter-Company Transfer (ICT) training in Japan
and other Toyota offices for 1 to 2 years to improve
their skills and experiences on a global level.
In-house and on-the-job training are essential for long-term growth.
Toyota Skills Contest participants in action.

EMPLOYEES' WELFARE

Recognising outstanding performance

and teamwork.

Supporting all employees and their

families toward a healthy and enjoyable life.

On our journey towards human capital excellence, staff

recognition forms an important part of our employee
retention philosophy. Recognition programmes are
designed to promote healthy competition amongst our
people and encourage high performance in achieving
organisational success.

Various schemes such as home loans, medical check-ups

and education subsidies are offered to employees.
Through these schemes, our employees can maintain
healthier and fulfilling lives with their families.
Family events and sports activities are often organised
to foster team spirit and create a livelier environment
for all. For several years, our team has been the overall
champion at UMW Corporation Pesta Sukan. We also
send our teams to Japan for sports events held by
Toyota Motor Corporation, Japan, to motivate them.

UMW Toyota Motor Sdn. Bhd. team at the UMW Corporation Pesta Sukan.

19

Celebrating Chinese New Year with a traditional Lion Dance.

Various activities are also held both on and off site in

driving more proactive communication among our people.
The annual Chairman's Award is given to those who
performed best in customer service - in the sales or service
category nationwide. Winning teams of the QC Contest
and Skills Contest are sent to Japan for training. On top of
this, we offer scholarship awards to our staff and their
children in promoting knowledge development.

The 10th QCC Convention prize presentation ceremony for the winner.

The Long Service Award recognises those who have been in the company
for a long time.

Chairmans Award presentation ceremony for the winner.

20

We at UMW Toyota Motor group,

share the value of our shareholders' vision

UMW'S PROMISE
Together, we play a leading role in shaping the future of
our industries globally. We do this by inspiring vibrant
ideas, nurturing potential, pioneering partnerships and
delivering excellence in everything we do, the rewards of
which contribute to the progress and well-being of all our
stakeholders.

4 Core Values
Honour
Our enduring commitment to integrity and trust. We build
trusted relationships and behave with high integrity,
resulting in quality products and services that stand the test
of time.
Vibrant
Our contagious energy and appreciation of fresh thinking.
We start each day with fresh thinking and use boundless
energy to fuel growth and deliver new solutions for our
partners and businesses.
Unshakeable
Our unwavering resolve and commitment in everything we
do. We go forward with determination and perseverance in
the face of any obstacle, building a strong foundation for
success.
Pioneering
Our visionary approach to developing and shaping our
industries. We challenge assumptions and lead the way with
bold ideas that shape our industries and make things better.

21

TOYOTA'S GUIDING
PRINCIPLES
Honour the language and spirit of the law of every nation
and undertake open and fair corporate activities to be a
good corporate citizen of the world.
Respect the culture and customs of every nation and
contribute to economic and social development through
corporate activities in the communities.
Dedicate ourselves to providing clean and safe products
and to enhancing the quality of life everywhere through all
our activities.
Create and develop advanced technologies and provide
outstanding products and services that fulfil the needs of
customers worldwide.
Foster a corporate culture that enhances individual
creativity and teamwork value, while honouring mutual
trust and respect between labour and management.
Pursue growth in harmony with the global community
through innovative management.
Work with business partners in research and creation to
achieve stable, long-term growth and mutual benefits,
while keeping ourselves open to new partnerships.