Item

Andra Pradesh Karnataka Mumbai Tamil Nadu Grand Total

Antivirus
2
2
CCTV
3
3
Desktop
1
1
Email
1
1
Keyboard
1
1
2
LAN
1
1
Laptop
2
1
3
Monitor
1
1
MotherBord
1
1
Netbook
2
2
Printer
4
1
5
Share Folder
1
1
UPS
2
1
3
Webcam
1
1
Grand Total
19
2
2
4
27

Technician
Total
Amol Chaudhari
3
J Ram Kumar
2
Senthil
3
Vincent Israel Neel 19
Grand Total
27

Sr

Request ID

Requester

r Ravi Kumar
Gottumukkala

Item

Subject

UPS

repalle batterys back up problem

18136 Rajani Kumar

Netbook

Note book battery backup

18166 Sreedhar Damera

Antivirus

AV DVD recived

18206 Srinivas Ram Pasunuti Laptop

Reqest ID 17576 not yet resolved

18209 rajasekhar yamuna

Netbook

Notebook Allotment

18223 Solman Raju Lingala

Printer

Printer not working sometimes

18229 ADV Nagendra Rao

Keyboard

Keypad and battery not working

18230 Krishnamachary
Ravuru

Printer

sharing printer not working from system 1

10

18239 VASUDEVARAO KOTA

LAN

NERWORK- ( LAN ) INTERNET IS VERY SL

11

18285 Roshan Zameer Shaik

MotherBord

CPU Problem

12

18287 Rajak Shaik

Laptop

Laptop charger not working - REGDS

13

18323 VASUDEVARAO KOTA

Printer

Print not working properly

14

18333 Sreedhar Damera

Email

Branch IT Based issues

15

18340 Naveen Kumar Chetty

Printer

printer problem

16

18363 Anil Kumar Grandhi

CCTV

CAM 4 Not Clear

18

18369 kiran.ashadapu

UPS

UPS is not working properly , 1 Battery is

20

18380 Solman Raju Lingala

CCTV

NARASARAOPET -3016 CCTV &K DRIVE IS

24

18403 Suman Kunala

CCTV

CCTV footages of all cams are showing Bl

25

18404 VASUDEVARAO KOTA

Antivirus

ANTI VIRUS NOT UPDATING

Technician

Description

Created Time

Vincent Israel Neel

Dear sirpower problem in my branch daily

3 hours power cut batteris back up is to
low(only 15 mints)at that time cctv also
not workingPlease change batters as early
as possiableRegards & thanksRavi
kumar.G9533308888

Apr 4, 2015
11:31 AM

Vincent Israel Neel

Dear Team,My note book is working when

its in charging.Pls. Provide new battery to
my Note book and do the needful.Wipro
note book.....M/C Sl.no.
11JGBN00100002_cpu rajani kumar
yasarala...Area Manager...07670810101

Apr 4, 2015
04:27 PM

Vincent Israel Neel

Symantec installation required.

Apr 7, 2015
06:18 PM

Vincent Israel Neel

Dear Team,Request ID 17576 call has

been closed with out rectifying the
problem.Laptop Ssreen is not working
properly.Do the needufl at the earliest.
As discussed in the morning section till
now the problem had not been rectified
sometimes the screen of the note book is
displaying rain bow colors and some times
total power is off and getting restarted
hence request you to help me where I am
feeling much difficult to send mails please
go through details of note book WIPRO
EGO- FEDROAPLT012 having POWER
ADAPTER Serial No.P10SLDRWIP0312AGBN00100024

Apr 10, 2015

06:47 PM

Printer not working sometimes..

Apr 13, 2015

04:29 PM

Vincent Israel Neel

Vincent Israel Neel

Vincent Israel Neel

Apr 11, 2015

09:52 AM

Apr 14, 2015

11:46 AM

Vincent Israel Neel

Dear sir , This is inform to you sir ,in our

badvel branch sharing printer not working
from system 1 . Please rectify tha above
problem

Apr 14, 2015

12:16 PM

Vincent Israel Neel

Dear Team,In our Arundelpet Branch LAN

is vaery slow - TATA Photon connection so
we are facing lot of problems at the time
of pledge entry so please so the needful
urgent basis..Thanks & RegardsFed bank
Financial Services Ltd,Arundel pet
BranchGuntur 5220020863-2211657.

Apr 15, 2015

11:43 AM

Vincent Israel Neel

Dear Sir,BM's system CPU is not working

and please do needful.Regards,Roshan
Zameer9912573018

Apr 21, 2015

10:32 AM

Vincent Israel Neel

Dear Team,My Laptop Charger was not

working since morning on words.S
no:13FGT100900002

Apr 21, 2015

11:28 AM

Vincent Israel Neel

Dear Team,In our Arundel pet Branch

Printer not working, In this month Printer
Ribbon changed 3 times but not working
properly so please arrange the new printer
or Replace ,Please do the needful..Thanks
& RegardsFEDBANK FINANCIAL SERVICES
LTD,Arundel pet BranchGuntur522002Ph.no:08632211657.www.fedfina.com
Dear sir,Please find the bellow attachment

Apr 25, 2015

04:34 PM

Vincent Israel Neel

warangal03040@fedfina.com Mail are not

working properly inbox mails are showing
more times, old mails daily repeat more
times, please verify the attachment
rectified the problem immediatelyPlease
rectify the bellow cases also1) Symantec
antivirus not updated 2) Printer sharing
not working (working only one system )3)
GPC are not generated one system Please
rectified above mentioned cases
Vincent Israel Neel

Apr 28, 2015

09:39 AM

Dear sir, In our branch Epson printer

ribbon was not running. We are getting
dull print outs. serial number is
JNXY104894 We contact Epson customer
care they said printer is out of warranty,
to rectify the problem contact out side
service center. Kindly do need full sir.
Warm Regards,NAVEEN KUMAR
CBMFedbank Financial Services Ltd, D No:
17-457,Sundarayyar
street,Chittoor.Phone: 08572231044Mobile: 8341104522Email :
Chittoor03031@fedfina.com
Dear Sir,Please find the attachment of
Ongole branch CCTV SCREENSHOT for
your verification(CCTV-4(VISUALS NOT
CLEAR FOR VERIFICATION)
Dear sir/Madam,In our branch UPS is not
working properly , 1 Battery is failure,
systems are not running when power is
off, we have not getting UPS backup at
that time. Numeric Technician visited
branch and he said that " Batteries are 3
years old , warranty is not avilable now,
so you need to purchase the new
battery.We are requesting you to , please
rectify as early as possible.Regards,A
KIRANBM-HANAMKONDA09000910550

Apr 28, 2015

01:45 PM

Vincent Israel Neel

Dear sir, This is for your kind information

in our narasaraopet CCTV &K DRIVE is
properly not working so please kindly
rectfie this error as early as
possible.Thanks & RegardsL.SOLMAN
RAJUBRANCH MANAGER Fedbank Financial
Services LtdD.NO:9-12-1, 2nd Floor, Opp :
Court Buildings, Station
Road,Narasaraopet 522601,Guntur
[DT].Tel: 08647-220131/88867497

May 5, 2015
12:04 PM

Vincent Israel Neel

Dear Sir,The footages of all cams are

showing Blank. Previous dates of footages
are also showing Blank from 30-April to
Till date.Regards,K.SumanB.M09553755355

May 6, 2015
06:33 PM

Vincent Israel Neel

Vincent Israel Neel

May 2, 2015
01:56 PM

May 4, 2015
11:47 AM

Vincent Israel Neel

Dear Sir/Madam,In our Arundel pet

Branch 2 systems are not updating Anti
virus and both systems are RISK Stage so
please do the needful..Thanks &
RegardsVasudevarao KFEDBANK
FINANCIAL SERVICES LTD,Arundel pet
BranchGuntur-522002Ph.no:08632211657

May 7, 2015
09:35 AM

Resolution

Location

Branch

Vendor

Dt: 4-4-15: complient log with

Andra Pradesh
numeric..Dt: 7-4-15: all batrries gone
drain. need to replace it.Dt: 20-4-15: call
hold due to AMC expairDt: 24-4-15: Ravi
said call to vendor and update to us.

Repalle

Not Assigned

Dt: 6-4-15: complient loged..FE found

that battery problem ..arranging laptop
from HO

Andra Pradesh

Patnam Bazar

Not Assigned

Dt: 7-4-15: working on itout of

defenation, reinstall with new
updates..Dt: 13-4-15: AV Update today
night.Dt: 14-4-15: Ph Not lifting
dt: 11-4-15: some time the screen
getting lines..

Andra Pradesh

Under Bridge Road

Not Assigned

Andra Pradesh

Roaming

Not Assigned

Dt:11-4-15 Call logged with wipro.. said Andra Pradesh

it's out of warrenty. sharrddha told to get
the quote will work on chargeable
basis..Dt: 13-4-15 i ask him to send the
pic to get repair of his laptop and due to
spinal problem he his using his own
laptop.( check the policy).Dt: 14-4-15:
Today is holiday for the vendor..(expected
quotation by tomorrow EOD)

Not Assigned

Not Assigned

Dt: 13-4-15: Logged the complient with Andra Pradesh

HCL..Dt: 20-4-15: using chilikaluripeta
printer as of now..
Dt: 14-4-15: Sent mail reg: quotation for Andra Pradesh
keypad & batttries on chargeable
basis..Dt: 20-4-15: FE found that the
notepad out of warrenty...i ask him to
send the quotation for both..
Andra Pradesh
Dt: 14-4-15: one system given the
access other system pending..Dt: 17-415: Due to auditing... he not able to give
the systems remote.Dt: 20-4-15: delay
from user end due to un avaliable staff.
tomorrow user will update.Dt: 24-4-15:
user is busy. he will call us on monday.
Dt: 29-4-15: due to LAN is issue unable
to give the system remote. i suggest to
change the cable.Dt: 30-4-15: BM is busy
he will call in next 20min. informed that
lan cable problem. only one system get
access
Dt: 16-4-15: just recived the AV DVD
Andra Pradesh
installed in both the systems

Sattenapalli

Not Assigned

Vijayawada

Not Assigned

Badvel

Not Assigned

ARUNDALPET

Not Assigned

Dt: 21-4-15: logged the complient with

HCL.Dt: 22-4-15: Today FE expceted to
visit the branch.

PATNAM BAZAR

Not Assigned

Andra Pradesh

Dt: 21-4-15: Complient logged with

Andra Pradesh
Wipro..FE found that battry not charging
and adopater too..asked FE to send the
quotation for the same
Dt: 27-4-15: logged the Complient.ask to Andra Pradesh
change the printer data cable first from
nearest branch and later will
think bout printer head..

Vishakapatnam

Not Assigned

ARUNDALPET

Not Assigned

Dt:28-4-15: call not picking..Dt: 29-415: System is busyDt: 1-2-15: Due to

pledge unable to give the system
remote.Dt: 2-5-15: Necessary setting
has been done and ask the user to
confirm the same.

Andra Pradesh

Under Bridge Road

Not Assigned

Dt: 28-4-15: Complient logged with HCL

Andra Pradesh

Chitoor

Not Assigned

Dt: 2-5-15: Complient logged with

Honeywell.

Andra Pradesh

TRUNK ROAD

Not Assigned

Dt: 4-5-15: put the request to HO.

Andra Pradesh

Hanamakonda

Not Assigned

Dt: 5-5-15: Complient has been logged.

Andra Pradesh

Sattenapalli

Not Assigned

Dt: 6-5-15: Compliant logged with

honeywell.

Andra Pradesh

TENALI

Not Assigned

Not Assigned

Andra Pradesh

ARUNDALPET

Not Assigned

Vendor Case ID

Actionable

Reponsibilyt

Not Assigned

Close the call today or

update from branch

2700133755

Will courier today adapter Vincent

Not Assigned

DVD to be send today

Vincent

1400493676

Call to be closed

Shraddha

1100573158

need to courier netbook

from stock

Shraddha

8505321167

call need to be closed.

New call need to log

Vincent

2700134017

to take ahead on
chargeable basis

Amol

Not Assigned

need to take ahead

Bhala

Not Assigned

8505329361

Shraddha/Vincent

Vincent

to take followups with

HCL

Vincent

2700134070

Expected to be resolved
by tomorrow

Vincent

8505335564

issue resolved. Need to

close

Vincent

Not Assigned

need to chk

amol

8505338727

need to make one printer Vincent

up by replacing faulty
parts from stock printer

16701312

Not Assigned

16713194

Not Assigned

battery procurement

shraddha

Not Assigned