Q1 REQUIREMENTS

E
EXTERNAL
XTERNAL S
SUPPLIER
UPPLIER
M
ANUFACTURING L
LOCATION
OCATION
MANUFACTURING
PREREQUISITES
Third-party registered to QS-9000
All elements of the QOS
assessment have been met
Must currently supply production
material to Ford with a minimum
12-month consecutive shipping
MS-9000 Self-assessment (MMSA)
with a minimum score of 100,
and no element less than 2

CONTINUOUS
IMPROVEMENT

PERFORMANCE METRICS
DEFINITION

CUSTOMER ENDORSEMENT
REQUIRED FROM

SIGNATURE LEVEL

Each Ford
customer plant

Plant Manager(s)

Supplier Technical
Assistance (STA)

Program Manager(s)

Material Planning &

Logistics (MP&L)

Delivery Performance
Supervisor

FCSD/FCSD-E

Quality Manager

for service parts/materials

FAO Corporate Design

for appearance items

VC Design Manager(s)

For Local Contact Information, Please Consult

Your Assigned STA Engineer

Q1 REQUIREMENTS

Field Actions
Campaigns
Recalls
Owner Notifications

Zero Field Actions in the past 12 months

Launch QRs
Supplier-responsible concerns, including design,
issued against a new-tooled part.

Zero Launch QRs for the performance metric

Job #1 plus 15 days in the past 12 months

PSW Slippage
Supplier-responsible changes to PSW commitment
dates that affect a Ford build.

Zero PSW slippage in the past 12 months

Current Production PPM

A normalized measure of a suppliers quantity of
defective parts to Ford manufacturing locations
and Vehicle Assembly Plants.

PPM competitive and improving

Monthly Delivery Rating

Ford Material Planning and Logistics rating based
on performance.

The last point on the Delivery Performance

Rating trend line exceeds 80 points
Actual Monthly Delivery Rating for the 3 most
recent months are greater than 80 points
Note: Should a Ford Delivery Rating not be
available, the Q1 criteria will be limited to
the MP&L Delivery Performance Supervisors
customer endorsement

Fourth Edition
January 1999

Ford reinstates Q1 status.

Title:___________________________________________ Date:_________________

Q1

Customer Endorsement Signature:________________________________________

__________________________________________________________
Signature: Highest Level Manager, Petitioning Facility/Organization
Name (print):______________________________________________
Title:______________________________________________________
Telephone Number:_________________________________________

Yes

Yes
Supplier develops work
plan to meet all requirements of
Q1 defined under prerequisites and
performance metrics. Work plan
requires STA Engineer
approval.

No
________________________________________________________________________________
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omp ting.
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MP& lf-assess
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000 S

ASSISTANCE

Supplier meets all

requirements of Q1 and receives
customer endorsement from original
party involved in probationary
action within 180 days
from issuance.

SUPPLIER TECHNICAL
PURCHASING
FAO PRODUCTION

Supplier meets all requirements

of Q1 and obtains endorsements
from all customers.

________________________________________________________________________________
If no, please detail any issues/concerns which require resolution in order to assist us in
continuous improvement of our ability to satisfy your requirements.
Do you endorse this Facility/Organization for Q1?

Yes_____

Ford issues
Q1 Probation letter to supplier.
Supplier may not display Q1 flag
or plaque.

No_____

The scope of your evaluation should be a minimum of 6 months, with any exceptions
identified. Any additional information or detail that you wish to provide would also be
appreciated.
Customer Manager

To:

REVOCATION
STA Engineer reviews
data and assists supplier to
resolve issues or determines if
Q1 Probation or Revocation
is warranted.

Subject: Q1 Endorsement of the ____________________ Facility/Organization

From:

MATERIAL

PROBATION

The ____________________ Facility/Organization of the ____________________ Company/

Division/Operating Group is petitioning for Q1. Since your Facility/Organization is a
customer of the petitioning Facility/Organization, your endorsement is required. Please
return your completed endorsement within 30 days (date).
Q1 Candidate
Manufacturing Location Code: ____________________
Ship Point Code(s): ______________________

Ford issues Q1 Revocation

letter. Supplier returns Q1 flag and
plaque.

Customer
endorsement
revoked

Date:

Performance
falls below
Q1 levels.

FOR EXTERNAL
SUPPLIERS OF
PRODUCTION

Q1
Violation
of policy

(Pro Forma)

Request for Customer Endorsement

Q1 Probation/Revocation
The Q1 Process recognizes organizations that have sustained levels of excellence in
their systems and performance metrics resulting in
customer satisfaction.
This brochure provides all
requirements to obtain and
maintain Q1 as an External
Supplier of Production Material to Ford.
The administering activity of
the Q1 Process for external
suppliers of production
material is FAO Production
Purchasing Supplier Technical Assistance (STA).
Suppliers with questions or
issues concerning Q1 should
contact their assigned STA
Engineer.

Q & A:

Q1 PETITION PROCESS

If I am currently Q1, will I retain this status?

Yes, current Q1 suppliers will retain their Q1
status providing they continue to meet Ford
requirements and performance metrics.

Supplier
Manufacturing
Location

STA Engineer
reviews petition for completeness in
meeting requirements and validates all
performance metrics.

Where can I get information regarding Q1 if I am

not a supplier of production material?
Suppliers of nonproduction material should
contact their Purchasing Buyer for information on
pursuing other Q1 classifications.
If I am not currently Q1, how can I be sourced
business?
Contact your Production Purchasing Buyer for
information on sourcing to a non-Q1 facility.

1. Supplier meets all Q1 prerequisites and performance metrics.

2. Supplier obtains all required customer endorsements (see
Pro Forma).
3. The Q1 petition shall be prepared by the supplier and shall
include:
Supplier information
Supplier name
Manufacturing location code and street address
Primary contact
Primary contact address
Telephone number
Matrix of current part number(s) supplied to Ford and
Ford receiving plant(s)
Copy of QS-9000 Certificate or Quality System
Assessment (QSA)
Copy of QOS Assessment
Summary page of all required customer endorsement(s),
including date(s) obtained.

If any of the Q1
requirements are not met,
the STA Engineer returns
the petition to the supplier
with an explanation
of deficiencies

If I also supply Jaguar or other Ford locations

around the world, am I required to obtain their
endorsement for Q1?
Yes. Endorsements are required from all Ford
customer plants.
How do I identify who my STA Engineer is?
Contact your Production Purchasing Buyer who
can identify your STA Engineer, based on your
manufacturing location code.

When all Q1 Requirements are

met, STA Engineer validates petition,
conducting an on-site review as required.
At petition approval, Q1 is awarded
to the supplier. Ford issues
Q1 flag and plaque.

How do I identify my STA Program Manager(s)

for customer endorsement?
Consult your STA Engineer to determine
appropriate STA Program Manager(s) for all new
programs that you were involved in during the last
12 months.
What constitutes a violation of policy?

Q1 Location

A violation of policy refers to the disregard of or

non-compliance to Ford requirements, such as:
- Issuing a PSW without completing all the
requirements in the Production Part Approval
Process (PPAP)
- Shipping product to Ford without an approved
PSW
- Any other non-compliance of the elements
contained in QS-9000/MS-9000
- Not having a QOS self-assessment on file
- No evidence of QS-9000 registration if Q1
is granted after 10/1/1998