Mobile Lab Support Process

Start

Mobile Lab
Issues or Complains

Self Diagnosis and

Troubleshooting
(Teacher/ Technician)

Contact Helpdesk for Support

Call: 018-7998787
Email: moesupport@ytlcomms.my
Web Portal: 1bnselfcare.yes.my

No
Resolve?
Yes

Resolve?

Onsite Support by
Supplier

No

Yes

End

Chrome Cart and Mobile Lab Connectivity Devices Guide

1. Chrome Cart Startup
i.

Before turning on the chrome cart, please ensure that the chrome cart is connected
as the following diagram: a. Chrome Cart
b. Surge Protector

Blue LED shows that

the cart is protected.

ii.

Ensure that the cart is plugged into a socket where it is unique within the electrical
circuit and not used by any other electrical items.

2. Charging of Chromebooks
i.

ii.

After the chrome cart is turned on, insert the chromebooks one by one and connect
it to the charger in their respective slots in order to charge the chromebooks, when
battery is low.
Please ensure the LED lights is lit up on each of the chromebooks as shown in the
following diagram:-

LED shows orange = charging,

green = fully charged
YTL COMMUNICATIONS

3. Power Specifications
Power Rating
Chromebook
Chrome Cart (41 Chromebook)

40W, 240V
41x40W = 1640W, 240V, Nominal ~ 8A AC

4. Mobile Lab Connectivity Devices

1. Mobile Lab connectivity devices can be assembled as below for quick and easy
mobilisation:-

5. Mobilisation of Mobile Lab

1. The Mobile Lab installation described above is to ensure easy mobilisation of lab
from classroom to classroom.
2. The connectivity devices are packed as depicted in section 4 to ensure easy
movement of these devices in the chrome box. By plugging into an available power
socket, the connectivity devices can be powered up to provide Internet connectivity
for the Chromebooks (Ensure the location has good Yes 4G signal).
3. Chromebooks can be taken out from the cart after charging and used at different
location at school together with the connectivity devices. Chrome cart is not meant
to be frequently moved around and acts as a stationary charging station.

For any issues of connectivity, please refer to the basic troubleshooting

guide. If there are any issues pertaining to chrome cart, ie: causing power
trip, please contact:
YTL MOE Helpdesk: 018 799 8787
YTL COMMUNICATIONS

Wi-Fi Connectivity for Chromebook

1
Klik Wi-Fi icon untuk mendapat
menu sambungan rangkaian.

Seterusnya, klik icon pertama

untuk mendapat menu Wi-Fi
seperti yang digambarkan dibawah.
2

3
Untuk Chromebook-chromebook
makmal 1, klik Mobile Lab by Yes
4G.
Untuk Chromebook-chromebook
makmal 2, klik Mobile Lab by Yes
4G-02.

4
Chromebook sudah disambungkan
kepada Wi-Fi seperti yang
digambarkan.

Wi-Max Connectivity for Chromebook

1
Klik Wi-Fi icon untuk mendapat
menu sambungan rangkaian.

Seterusnya, klik icon pertama

untuk mendapat menu seperti
yang digambarkan dibawah.

3
Klik icon 4G untuk mendapat
pilihan Yes 4G dalam menu
seperti yang digambarkan.

Klik Yes 4G seterusnya.

5
Masukkan Yes ID dan Password

6
Icon 4G akan menyala sekiranya
dapat disambung, seperti yang
digambarkan.

Printer Enrolment Teacher Guide

https://www.google.com/cloudprint?user=0#printer
s

Klik HP dan klik HP registration page

seperti yang dibulatkan dibawah.

Masukkan laman web ke dalam browser

seperti yang dipaparkan diatas.
Klik Add a ready cloud printer icon.

Masukkan Kod sekolah seperti dibawah,

ie: ABC1234
Kalau hendak sambung kepada Could
Printer untuk Mobile Lab 2, masukkan
kod Sekolah dengan tambahan -02, ie:
ABC1234-02

Mesej seperti dibawah akan dipaparkan

kalau Chromebook telah berjaya
disambungkan kepada Cloud Printer.

Printer Sharing Guide

1
Selepas Chromebook (guru) telah didaftarkan dengan cloud
printer Mobile Lab, kebenaran untuk mencetak dengan cloud
printer Mobile Lab boleh dikongsi dengan murid lain.

Klik icon Share seperti yang

dibulatkan diatas.

Masuk ke Settings > Google Cloud Print >

Manage print settings (seperti diatas)
didalam browser.

Masukkan YES ID murid dan klik

Share seperti yang dipaparkan
dibawah.
Kebenaran untuk mencetak dengan
cloud printer Mobile Lab telah di kongsi
dengan akaun murid ini.

Cloud Printing Guide

Selepas akaun telah diberi kebenaran atau didaftar untuk

mencetak dari Cloud Printer Mobile Lab, pencetakan
dokumen boleh dilakukan dari Chromebook.

Masuk ke Setting dan klik Print didalam browser.

Untuk mencetak dari Google Doc, klik icon

printer seperti yang dibulatkan di sebelah.

Pastikan konfigurasi adalah betul sebelum

klikkan icon Print
Destinasi printer hendaklah seperti yang
dipaparkan disebelah.
Setting yang lain boleh ditukarkan seperti
yang dipaparkan di sebelah.

Updating your Chromebook to Latest Chrome OS

Pastikan bahawa Chromebook telah di log masuk dengan menggunakan Yes ID 1BestariNet.
Kemas kini akan dilakukan secara automatic selepas Chromebook di log masuk. Jikalau hendak
kemas kini dilakukan secara manual, sila rujuk ke langkah dibawah.

Klik Wi-Fi icon untuk

mendapat menu
sambungan
rangkaian.

Seterusnya, klik icon

Setting untuk
mendapat menu setting.

Chromebrowser akan
keluar seperti yang di
paparkan di sebelah kiri

Klik icon Help dan

kemas kini akan
dilaksanakan secara
automatic seperti yang
dipaparkan di dalam
Chromebrowser.

Selepas kemas kini telah habis dilaksanakan, Chromebook perlu ditutup dan
dibuka semula untuk mendapatkan Chrome OS yang terbaru.

Chromebook Setting for Projector Usage

Sebelum membuat sebarang konfugurasi
kepada Chromebook untuk penggunaan
dengan projektor, sila pastikan bahawa
Chromebook telah disambungkan kepada
projektor dengan kabel HDMI/VGA Converter
yang telah dibekalkan.

Klik Wi-Fi icon untuk

mendapat menu
sambungan
rangkaian.
Seterusnya, klik icon Setting
untuk mendapat menu setting.

Chromebrowser akan keluar seperti

yang ditunjukkan di sebelah kiri,
memaparkan pilihan-pilihan setting
untuk chromebook.
2
Klik icon Display Setting untuk
mendapatkan pilihan-pilihan setting
untuk penggunaan dengan projektor.

2 cara untuk memapar skrin ke

projektor.

Extended: Icon terpapar Start

Mirroring. Jikalau icon terpapar Stop
Mirroring, klik icon itu untuk Extended
Skrin.
Mirror: Icon terpapar Stop Mirroring.
Jikalau icon terpapar Start Mirroring,
klik icon itu untuk Mirror Skrin.
Secara lalai, skrin akan terpapar secara
Extended mod.

Mobile Lab Basic Troubleshooting Guide

Mobile Lab Startup
1. Before starting up Chromebooks, please ensure that the Mobile Lab components are
connected as the following diagram: a. SuperZoom
b. Cache Machine
c. WiFi AP

2. Please ensure all the devices are power on and the LED lights show blinking on each
of the components.
3. After that, you may power up the chromebooks. The chromebooks will connect to
the Wi-Fi AP (SSID: Mobile Lab by Yes 4G / Mobile Lab by Yes 4G-02) automatically
and go to the internet.
4. If the chromebook has problem accessing to the internet, please refer to the basic
troubleshooting guide on the few pages below.

YTL COMMUNICATIONS

WiFi AP
The LED lights descriptions: a. WiFi in 5GHz - Light will be blinking when AP is turned on.
b. WiFi in 2.4G Light will be blinking when AP is turned on.
c. LAN Port - This light should be solid or blinking. If light is off, check the LAN port to
ensure cable connectivity is properly locked in or replace the cable with new cable.
Check whether the Cache Machine is turned on and working properly too.
d. Power Light is solid when turned on. If light is off, please check the power
connection to the WiFi AP.

LAN

Chromebook Wifi Connectivity

Chromebook should connect automatically with WiFi AP when the Mobile Lab components
are all turned on. If it does not, the chromebook can be manually connected by following
the Wi-Fi Connectivity for Chromebook guide. If password request prompts up, please
call YTL MOE Helpdesk and inform them of this situation.

If any of the above problems still persists, please contact:

YTL MOE Helpdesk
018 799 8787

YTL COMMUNICATIONS

Cache Machine
The LED lights descriptions: a. LAN Port Light will be blinking when cache is turned on. If light is off, check the LAN
port to ensure cable connectivity is properly locked in or replace the cable with new
cable. Check whether the WiFi AP is turned on and working properly too.
b. WAN Port - Light will be blinking when cache is turned on. If light is off, check the
WAN port to ensure cable connectivity is properly locked in or replace the cable with
new cable. Check whether the SuperZoom is turned on and working properly too.
c. Power Light is solid when turned on. If light is off, please check the power
connection to the Cache Machine.
d. Status Light will be blinking when cache is turned on.
e. LAN Port - This light should be solid or blinking. If light is off, check the LAN port at
the back of the cache following instruction (a.) as written above.
f. WAN Port - This light should be solid or blinking. If light is off, check the LAN port at
the back of the cache following instruction (b.) as written above.

If any of the above problems still persists, please contact:

YTL MOE Helpdesk
018 799 8787

YTL COMMUNICATIONS

SuperZoom
The LED lights descriptions: a) 4G Connectivity - Ensure the light is solid and not blinking. If light is
blinking, try to move the SuperZoom to a different location of the
room, ie: closer to windows or open areas (not blocked by buildings) in
order to try and achieve higher signal reception.
b) This light not applicable for Mobile Lab connectivity setup.
c) LAN Port - This light should be solid or blinking. If light is off, check the
LAN port to ensure cable connectivity is properly locked in or replace
the cable with new cable. Check whether the Cache Machine is turned
on and working properly too.
d) Power Light is solid when turned on. If light is off, please check the
power connection to the SuperZoom.

Power
LAN

If any of the above problems still persists, please contact:

YTL MOE Helpdesk
018 799 8787
YTL COMMUNICATIONS

CHROMEBOOK

A) Chromebook Makmal 1
4G + Wi-Fi Chromebook

Wi-Fi Chromebook

B) Chromebook Makmal 2
4G + Wi-Fi Chromebook

Wi-Fi Chromebook

19th Floor, One Oriental Place,

No. 1, Jalan Hang Lekiu,
50100 Kuala Lumpur,
Malaysia.
Tel: +6018 799 8888
Fax: +6018 799 8828

Jobsheet Form
School ID:
School Name:
Issue Category:

1Bestarinet / Mobile Lab

Purpose of Revisit:
No.
Task
1 Deliver Devices
(Please provide serial
number / brand of device)

2 Collect Devices
(Please provide serial
number / brand of device)

3 Reconfigure Existing
Devices
(Please provide serial
number / brand of device)

(Please circle where appropriate)

4 Please circle. Task description as below

Descriptions
Zoom / OCPE / Superzoom / Modem :
Wifi AP :
Cache Machine :
Chromebook Wimax :
Chromebook Wifi :
Others:
Zoom / OCPE / Superzoom / Modem :
Wifi AP :
Cache Machine :
Chromebook Wimax :
Chromebook Wifi :
Others:
Zoom / OCPE / Superzoom / Modem :
Wifi AP :
Cache Machine :
Chromebook Wimax :
Chromebook Wifi :
Others:

4 Troubleshoot Network Issue

(Please describe work
done)

5. Other Issues: ___________________________________________________________

___________________________________________________________
School Representative

YTL Communications Sdn Bhd Representative

________________________________
(Signature)

__________________________________
(Signature)

Name:________________________________________

Name:________________________________________

Position: ______________________________________

Position: ______________________________________

Date:_______________________________________

Date:_______________________________________

Official School Stamp :

19th Floor, One Oriental Place,

No. 1, Jalan Hang Lekiu,
50100 Kuala Lumpur,
Malaysia.
Tel: +6018 799 8888
Fax: +6018 799 8828

Material Replacement Note

School ID:
School Name:
Issue Category:

1Bestarinet / Mobile Lab

(Please circle where appropriate)

Device Type:

___________________________________________________________

Brand:

___________________________________________________________

Serial No.:

___________________________________________________________

Description:

___________________________________________________________
___________________________________________________________
___________________________________________________________

Remarks:

___________________________________________________________
___________________________________________________________
___________________________________________________________

Collected By:

Returned To:

Supervisor
Name:________________________________________

Supervisor
Name:________________________________________

I/C No: ______________________________________

I/C No: ______________________________________

School
PIC:________________________________________

School
PIC:________________________________________

I/C No: ______________________________________

I/C No: ______________________________________

Date:_______________________________________

Date:_______________________________________

Official School Stamp :

Official School Stamp :

PROSES PELAKSANAAN SOKONGAN UNTUK MOBILE LAB

Mula

Aduan atau Isu-isu Mobile Lab

Diagnosis dan penyelesaian masalah

(Guru/Juruteknik)

Selesai?

Ya

Tidak
Hubungi Meja Bantuan untuk sokongan
(018-7998787; moesupport@ytlcomms.my; 1bnselfcare.yes.my)

Ya
Selesai?

Tidak
Sokongan di tapak oleh pihak
Pembekal

Tamat

Meja Bantuan
menutup tiket

PROSES PELAKSANAAN SOKONGAN MEJA BANTUAN UNTUK MOBILE LAB

Mula

Hubungi Meja Bantuan YTL

(018-7998787)

Memberitahu Meja Bantuan maklumat dan

masalah Mobile Lab

Meja Bantuan membuka

tiket

Meja Bantuan memberi sokongan membaik

pulih secara atas talian

Tamat

Kod Sekolah
Nama Sekolah
Maklumat PIC / Pemanggil
Penerangan masalah Mobile Lab

PROSES PELAKSANAAN SOKONGAN DI TAPAK UNTUK MOBILE LAB

Mula

Membuat temujanji dengan

pihak Sekolah

Unit Sokongan Teknikal pihak Pembekal sampai di

Sekolah dan bertemu dengan pihak Sekolah

Diagnosis dan penyelesaian oleh Unit Sokongan

Teknikal pihak Pembekal

Chromebook
Rosak?

Tidak

Ya
Unit Sokongan Teknikal mengisi boring Material
Replacement Note dan ditandatangani oleh
pihak Sekolah

Chromebook yang rosak diambil oleh pihak

Pembekal untuk diperbaiki

Chromebook yang telah dibaiki dipulang kepada

pihak Sekolah.
Pihak Sekolah menandatangani Material
Replacement Note yang sama

Meja Bantuan menutup tiket

Tamat