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ZXWN iHLR

integrated Home Location Register

User Documentation Guide


Version 3.07.40

ZTE CORPORATION
ZTE Plaza, Keji Road South,
Hi-Tech Industrial Park,
Nanshan District, Shenzhen,
P. R. China
518057
Tel: (86) 755 26771900 800-9830-9830
Fax: (86) 755 26772236
URL: http://support.zte.com.cn
E-mail: doc@zte.com.cn

LEGAL INFORMATION
Copyright 2006 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any reproduction or
distribution of this document or any portion of this document, in any form by any means, without the prior written
consent of ZTE CORPORATION is prohibited. Additionally, the contents of this document are protected by
contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or registered trade or service marks, of ZTE
CORPORATION or of their respective owners.
This document is provided as is, and all express, implied, or statutory warranties, representations or conditions
are disclaimed, including without limitation any implied warranty of merchantability, fitness for a particular purpose,
title or non-infringement. ZTE CORPORATION and its licensors shall not be liable for damages resulting from the
use of or reliance on the information contained herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property rights or applications
covering the subject matter of this document. Except as expressly provided in any written license between ZTE
CORPORATION and its licensee, the user of this document shall not acquire any license to the subject matter
herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this product without further notice.
Users may visit ZTE technical support website http://ensupport.zte.com.cn to inquire related information.
The ultimate right to interpret this product resides in ZTE CORPORATION.

Revision History
Date

Revision No.

Serial No.

Reason for Issue

July 18, 2008

R1.0

sjzl20082134

First edition

ZTE CORPORATION
Values Your Comments & Suggestions!
Your opinion is of great value and will help us improve the quality of our product
documentation and offer better services to our customers.
Please fax to (86) 755-26772236 or mail to Documentation R&D Department, ZTE
CORPORATION, ZTE Plaza, A Wing, Keji Road South, Hi-Tech Industrial Park,
Shenzhen, P. R. China 518057.
Thank you for your cooperation!
Document
Name

ZXWN iHLR integrated Home Location Register User Documentation Guide

Product Version

V3.07.40

Document Revision
Number

Serial No.

sjzl20082134

Equipment
Installation Date

R1.0

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Contents
About This Guide............................................................... i
Purpose ................................................................................ i
Intended Audience ................................................................. i
What Is in This Guide ............................................................. i
Conventions ......................................................................... ii
How to Get in Touch.............................................................. ii

Declaration of RoHS Compliance..................................... v


Chapter 1.......................................................................... 1
Introduction to Documentation Guide ............................ 1
Overview ............................................................................. 1
Presales Technical User Documents ......................................... 1
Aftersales Technical User Documents ....................................... 2

Chapter 2.......................................................................... 5
User Document Indexes .................................................. 5
Overview ............................................................................. 5
Indexing Modes .................................................................... 5
Indexing by Subject Area ....................................................... 6
Indexing by Life Cycle ........................................................... 7
Indexing by Intended Audience ............................................. 10
Indexing by Document Serial Number .................................... 13

Chapter 3........................................................................ 17
Documentation Overview .............................................. 17
Overview ........................................................................... 17
Applicable Product Version ................................................... 17
Main Functions of Product Version ......................................... 18
Product Manual Type ........................................................... 18
Description Manual.............................................................. 19
Task Manual....................................................................... 19

Reference Manual................................................................21
Product Manual Structure .....................................................21
Numbering Mode .................................................................22

Chapter 4........................................................................ 25
Reading Guide ................................................................ 25
Overview ...........................................................................25

Work Responsibility Work Flow User Document


Relationships................................................................ 26
Work Responsibility- Work Flow Relation.................................26
Work Flow User Document Relation .....................................26

Reading Guide .............................................................. 29


Need to Learn Overall User Document ....................................29
Need to Learn Overall Product Knowledge ...............................29
Need to Learn Knowledge and Method of Network Planning .......29
Need to Learn Hardware Installation Process ...........................30
Need to Learn Software Installation Process ............................30
Need to Learn Configuration Process ......................................30
Need to Learn Product Operating Method ................................31
Need to Learn Number Assignment Operating Method...............31
Need to Learn Common Maintenance Method ..........................31
Need to Learn Fault Handling Methods....................................32
Need to Learn Performance Report and Performance Evaluation
Method ..............................................................................32
Need to Learn Version Update Process....................................32
Need to Learn Capacity Expansion Process ..............................33
Need to Learn Office Record..................................................33

Chapter 5........................................................................ 35
User Document Issuance............................................... 35
Overview ...........................................................................35
Paper Copies Issuance .........................................................35
Electronic User Document Issuance........................................36
Supplementary Issuance after Version Update .........................36

Application and Acquisition for User Document .................. 37


Applying Through Contract ...................................................37
Applying Through E-Mail.......................................................37
Applying Through Fax ..........................................................37
Downloading Electronic User Document ..................................38

Chapter 6........................................................................ 39
Feedback ........................................................................ 39
Feedback Channel ......................................................... 39
Feedback through E-Mail...................................................... 39
Feedback though Website .................................................... 39
Feedback though Telephone ................................................. 41
Feedback though Fax........................................................... 41

Tables ............................................................................. 43

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About This Guide


Purpose
This guide introduces documentation overview of ZXWN
integrated Home Location Register.

iHLR

Intended Audience
This guide is intended for the following readers:

Various engineers whose jobs are related to this equipment

Personnel who need to learn this equipment

What Is in This Guide


This guide contains the following chapters:
TABLE 1 CHAPTER SUMM ARY

Chapter

Summary

Chapter 1, Introduction
to Documentation
Guide

Introduces categories of documents that


ZTE provides for customers.

Chapter 2, User
Document Indexes

Introduces user document indexing


methods.

Chapter 3,
Documentation
Overview

Gives introduction to the production


version applicable for the whole set of
ZXWN iHLR (V3.07.40) manuals and brief
contents of the product manuals.

Chapter 4, Reader
Orientation

Describes the relationships among work


responsibility, work flow and the product
manuals. The readers can refer to different
manuals based on their own purposes or
work responsibilities.

Chapter 5, User
Document Issuance

Describes user document issuance, and


how to apply and obtain user document.

Chapter 6, Feedback

Describes feedback channels and methods.

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN iHLR integrated Home Location Register User Documentation Guide

Conventions
Typographical
Conventions

ZTE documents employ the following typographical conventions.


TABLE 2 TYPOGRAPHICAL CONVENTIONS

Mouse
Operation
Conventions

Typeface

Meaning

Italics

References to other Manuals and documents.

Quotes

Links on screens.

Bold

Menus, menu options, function names, input


fields, radio button names, check boxes, dropdown lists, dialog box names, window names.

CAPS

Keys on the keyboard and buttons on screens


and company name.

Constant width

Text that you type, program code, files and


directory names, and function names.

[]

Optional parameters.

{}

Mandatory parameters.

Select one of the parameters that are delimited


by it.

TABLE 3 MOUSE OPERATION CONVENTIONS

Typeface

Meaning

Click

Refers to clicking the primary mouse button (usually


the left mouse button) once.

Double-click

Refers to quickly clicking the primary mouse button


(usually the left mouse button) twice.

Right-click

Refers to clicking the secondary mouse button


(usually the right mouse button) once.

Drag

Refers to pressing and holding a mouse button and


moving the mouse.

How to Get in Touch


The following sections provide information on how to obtain
support for the documentation and the software.
Customer
Support

ii

If you have problems, questions, comments, or suggestions


regarding
your
product,
contact
us
by
e-mail
at
support@zte.com.cn. You can also call our customer support
center at (86) 755 26771900 and (86) 800-9830-9830.

Confidential and Proprietary Information of ZTE CORPORATION

About This Guide

Documentation
Support

ZTE welcomes your comments and suggestions on the quality


and usefulness of this document. For further questions,
comments, or suggestions on the documentation, you can
contact us by e-mail at doc@zte.com.cn; or you can fax your
comments and suggestions to (86) 755 26772236. You can also
browse our website at http://support.zte.com.cn, which contains
various interesting subjects like documentation, knowledge base,
forum and service request.

Confidential and Proprietary Information of ZTE CORPORATION

iii

ZXWN iHLR integrated Home Location Register User Documentation Guide

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iv

Confidential and Proprietary Information of ZTE CORPORATION

Declaration of RoHS
Compliance
To minimize the environmental impact and take more
responsibility to the earth we live, this document shall serve as
formal declaration that ZXWN iHLR integrated Home Location
Register manufactured by ZTE CORPORATION are in compliance
with the Directive 2002/95/EC of the European Parliament RoHS (Restriction of Hazardous Substances) with respect to the
following substances:

Lead (Pb)

Mercury (Hg)

Cadmium (Cd)

Hexavalent Chromium (Cr (VI))

PolyBrominated Biphenyls (PBBs)

PolyBrominated Diphenyl Ethers (PBDEs)

ZXWN iHLR integrated Home Location Register manufactured by


ZTE CORPORATION meet the requirements of EU 2002/95/EC;
however,
some
assemblies
are
customized
to
client
specifications. Addition of specialized, customer-specified
materials or processes which do not meet the requirements of
EU 2002/95/EC may negate RoHS compliance of the assembly.
To guarantee compliance of the assembly, the need for
compliant product must be communicated to ZTE CORPORATION
in written form.
This declaration is issued based on our current level of
knowledge. Since conditions of use are outside our control, ZTE
CORPORATION makes no warranties, express or implied, and
assumes no liability in connection with the use of this
information.

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN iHLR integrated Home Location Register User Documentation Guide

This page is intentionally blank.

vi

Confidential and Proprietary Information of ZTE CORPORATION

Chapter

Introduction to
Documentation Guide
Overview
Description

Since this set of user documents contains many contents, it is


hard and unnecessary to read them through. But the readers
may find from the documents what they want or what are useful
for them, or they can perform operations or solve problems
according to the instructions in the user documents. This is
where the value of the documents lies. In this sense, this set of
documents is a library on this product.
This chapter introduces categories of documents that ZTE
provides for customers.

Contents

This chapter comprises the following topics.


TABLE 4 TOPICS IN CHAPTER 1

Topic

Page No.

Presales Technical User Documents

Aftersales Technical User Documents

Presales Technical User Documents


Description

Presales technical user documents provide customers with


overall information for reference before purchasing the product,
covering product technologies, specifications, features and
configuration.

Categories of
Presales
Documents

Note: Only documents on product technologies are introduced


here.
The presales user documents that ZTE provides for customers
include:

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN iHLR integrated Home Location Register User Documentation Guide

Technical Proposal
Technical Proposal describes technical attributes of the
product.

Technical Specifications
Technical Specifications describes technical parameters and
technical criteria which the product abides by.

Feature List
Feature List provides short description on product features.

Configuration Guide
Configuration Guide provides recommendations for product
configuration.

Aftersales Technical User


Documents
Description

Aftersales technical user documents provide customers with


detailed information for reference after purchasing the product,
covering product technologies, features, configuration, operation
and maintenance, and management.

Categories of
Aftersales
Documents

The presales user documents that ZTE provides for customers


include:

Product manuals
Product manuals are user documents generally delivered to
customers together with the equipment. A set of product
manuals, based one network element, describes in detail the
knowledge on this product, and provides installation guide,
operation guide, maintenance guide and other reference
information.
Product manuals are delivered in two forms, paper copy and
CD.

Help file
Help file is an online user document integrated with the
software, and provides engineers with operation guide and
other reference information for online query.

Installation Acceptance Report and Environment Acceptance


Report
Installation Acceptance Report is a document for recording
results of each installation acceptance test after hardware
installation.
Environment Acceptance Report is a document for recording
results of each environment acceptance test.

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Chapter 1 Introduction to Documentation Guide

Acceptance Test Guide and Acceptance Test Record


Acceptance Test Guide is a document providing guide for
acceptance tests on system features.
Acceptance Test Record is a document for recording results
of each system function test.
The two documents are drafted according to network
situations by engineers in charge of engineering debugging.

Cutover Scheme
Cutover Scheme is a document providing guide for cutover,
and is drafted by engineers in charge of engineering
debugging according to networking situations before and
after cutover.

Project Completion Document


Project Completion Document is a document recording
various data of the office concerned, and is drafted by
engineers in charge of engineering debugging according to
actual situations after the engineering debugging.

Version Description
Version Description, provided on version release, describes
the features of this version, covering new functions,
compatibility with older versions, and precautions for using
this version.

Version Update Guide


Version Update Guide, provided on version release, is an
operation manual used for guiding on-site version update. It
covers but not limits to intended readers and requirements
for their skills, prerequisites and precautions of version
update, detailed version update procedure, possible
problems in version update and solutions, test items after
version update, and emergency measures and rollback
procedure.

Capacity Expansion Solution


Capacity Expansion Solution, drafted by debugging engineers
according to the target of capacity expansion and the
networking situations before capacity expansion, is used for
guiding capacity expansion.

Maintenance Experiences
Maintenance Experiences is a paper copy magazine
containing a collection of maintenance experiences from
ZTEs customers and ZTE engineers.

Other electronic user documents


Electronic user documents are user documents delivered
aperiodically to customers. Such a document is generally on
one special topic.

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ZXWN iHLR integrated Home Location Register User Documentation Guide

Note: This documentation guide mainly introduces product


manuals, with other user manuals just mentioned. To get other
documents, please contact local ZTE Office.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter

User Document Indexes


Overview
Description
Contents

This chapter introduces user document indexing methods.


This chapter comprises the following topics.
TABLE 5 TOPICS IN CHAPTER 2

Topic

Page No.

Indexing Modes

Indexing by Subject Area

Indexing by Life Cycle

Indexing by Intended Audience

10

Indexing by Document Serial Number

13

Indexing Modes
Description

Product manuals and other user documents cover basic product


knowledge, installation, debugging, data configuration, test,
maintenance, and network management, and may be used as a
reference for those engineers who want to know about these or
who do such work.
The following indexing modes may be helpful for finding those
expected from so many documents.

Indexing by Subject Area

Indexing by Life Cycle

Indexing by Intended Audience

Indexing by Document Serial Number

Confidential and Proprietary Information of ZTE CORPORATION

ZXWN iHLR integrated Home Location Register User Documentation Guide

Indexing by Subject Area


Description

For user documentation, a subject area is a set of user


documents describing knowledge, or operations and procedures
of a certain aspect. Documents with a common or similar
attribute belong to one subject area. User documents of all
subject areas should cover all aspects of a complete end-to-end
system or product.

List of User
Documents

Table 6 shows a list of user documents indexed by subject area.


TABLE 6 USER DOCUMENTS INDEXED BY SUBJECT AREA

Subject Area

User Document

General

Technical Proposal (presales document)

Technical Specifications (presales


document)

Feature List (presales document)

Configuration Guide (presales document)

Hardware Description

Product Description

Cable Description

Alarm Management User Guide

Performance Management User Guide

Agent User Guide

Maintenance Tools User Guide

Version Description (delivered on version


release)

Power Supply

Project Completion Document

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Chapter 2 User Document Indexes

Subject Area

User Document

Installation

Environment Acceptance Report (not a


product manual)

Hardware Installation

Installation Acceptance Report (delivered


on version release)

Software Installation

Acceptance Test Guide (drafted according


to on-site situations)

Acceptance Test Record (drafted


according to on-site situations)

Cutover Scheme (drafted according to onsite situations)

Version Update Guide (delivered on


version release)

Capacity Expansion Solution (drafted


according to on-site situations)

Provisioning

Data Configuration Guide


Debugging Guide

Maintenance

Database
Administration

Alarm Information Reference

Notification Information Reference

Performance Statistics Counters


Reference

Component Replacement Guide

Routine Maintenance

Troubleshooting

Emergency Action and System Recovery


Guide

Maintenance Experiences (not a product


manual)

Performance Data Analysis and Applications

Indexing by Life Cycle


Description

Every product serving a carrier has its life cycle. Each lift cycle
stage has some corresponding user documents. Shows the life
cycle stages of a product.
FIGURE 1 PRODUCT LIFE CYCLE

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ZXWN iHLR integrated Home Location Register User Documentation Guide

The tasks at each stage are different and the user documents for
this stage may be different.
List of User
Documents

Table 7 shows a list of user documents indexed by life cycle


stage.
TABLE 7 USER DOCUMENTS INDEXED BY LIFE CYCLE

Life Cycle
Stage
Purchase

Planning and
design

Installation

Main Task
Purchase
decision

User Document

Hardware Description

Cable Description

Product Description

Technical Proposal (presales


document)

Technical Specifications
(presales document)

Feature List (presales


document)

Configuration Guide (presales


document)

Hardware
planning

Configuration Guide (presales


document)

Network
planning

Hardware Description

Service
planning

Product Description

Cable Description

Engineering
planning
and design

Software
installation

Environment Acceptance
Report (not a product
manual)

Hardware Description

Installation

Hardware Installation

test

Installation Acceptance
Report (not a product
manual)

Software Installation

Acceptance Test Guide


(drafted according to on-site
situations)

Acceptance Test Record


(drafted according to on-site
situations)

Hardware
installation

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 2 User Document Indexes

Life Cycle
Stage
Presetting

Main Task
Office data
presetting
Adjacent office
data presetting

Acceptance
test

Function test

User Document

Debugging Guide

Data Configuration Guide

Acceptance Test Guide


(drafted according to on-site
situations)

Acceptance Test Record


(drafted according to on-site
situations)

Cutover

Cutover
management

Cutover Scheme (drafted


according to on-site situations)

Maintenance

Equipment
monitoring

Project Completion Document


(drafted according to on-site
situations)

Routine Maintenance

Alarm Management User


Guide

Alarm Information Reference

Notification Information
Reference

Performance Management
User Guide

Performance Statistics
Counter Reference

Troubleshooting

Emergency Action and


System Recovery Guide

Tools User Guide

Component Replacement
Guide

Maintenance Experiences (not


a product manual)

Software and
hardware
maintenance

Subscriber data
management
Performance
evaluation and
optimization

Agent User Guide

Performance Data Analysis


and Applications

Performance Measurement
Items Reference

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ZXWN iHLR integrated Home Location Register User Documentation Guide

Life Cycle
Stage

Main Task

Expansion or
reconstruction

Capacity
expansion

User Document

Capacity Expansion Solution


(drafted according to on-site
situations)

Version Description (delivered


on version release)

Version Update Guide (drafted


according to on-site
situations)

Updating

Indexing by Intended Audience


Description

Intended audience refers to the persons who will read the user
documents and whom the user documents are designed for.
Intended audiences include:

Purchasing engineer

Planning engineer

Installation supervision engineer

Equipment installation engineer

Debugging engineer

Data engineer

Attendant

Maintenance engineer
Note:

The classification of intended audience depends on the carriers


internal administration system. In a big office the personnel are
generally assigned to more detailed posts and tasks, while a
small office may have fewer categories since one person may
take more tasks because of limited human resources.

Readers of different categories have different tasks, and may


have different requirements for user documents. Therefore, the
intended audience of each document may be different.
List of User
Documents

10

Table 8 shows a list of user documents indexed by intended


audience.

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Chapter 2 User Document Indexes

TABLE 8 USER DOCUMENTS INDEXED BY INTENDED AUDIENCE

Intended
Reader
Purchasing
engineer

Planning
engineer

Installation
supervision
engineer

Responsibility

User Document

Purchasing

Hardware Description

Product Description

Technical Proposal (presales


document)

Technical Specifications
(presales document)

Feature List (presales


document)

Configuration Guide
(presales document)

Network
design

Configuration Guide
(presales document)

System
configuration

Hardware Description

System
performance
evaluation and
optimization

Product Description

Performance Statistics
Counters Reference

Environment Acceptance
Report (not a product
manual)

Hardware Description

Hardware Installation

Installation Acceptance
Report (not a product
manual)

Equipment Operating
Instructions

Hardware Description

Hardware Installation

Equipment
installation
engineer

Instructing
installation
engineers to
conduct
hardware
installation
Assuring
installation
quality

Hardware
installation

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11

ZXWN iHLR integrated Home Location Register User Documentation Guide

Intended
Reader

Responsibility

Debugging
engineer

Data
engineer

Debugging
before
equipment
commissioning

Equipment Operating
Instructions

Software Installation

System
function test

Office Parameter Description

Data Configuration Guide

Acceptance Test Guide


(drafted according to on-site
situations)

Acceptance Test Record


(drafted according to on-site
situations)

Cutover Scheme (drafted


according to on-site
situations)

Version Update Guide


(delivered on version
release)

Capacity Expansion Solution


(drafted according to on-site
situations)

Data Configuration Guide

Agent User Guide

Performance Management
User Guide

Performance Statistics
Counter Reference

Project Completion
Document (drafted
according to on-site
situations)

Cutover

Capacity
expansion

Updating

User Document

Making office
data, service
data, and
subscriber
data
Making
performance
data reports

Attendant

12

Routine
equipment
maintenance

Handling
simple alarms

Reporting
severe faults

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Key Performance Indices


Description

Routine Maintenance

Alarm Management User


Guide

Tools User Guide

Chapter 2 User Document Indexes

Intended
Reader

Responsibility

Maintenance
engineer

Software and
hardware
maintenance

Handling
alarms

Positioning and
handling
common faults

User Document

Handling or
helping
engineers from
the equipment
supplier to
handle severe
faults

Component Replacement
Guide

Alarm Information
Reference

Notification Information
Reference

Performance Alarm
Monitoring Guide

Key Performance Indices


Description

Troubleshooting

Emergency Action and


System Recovery Guide

Project Completion
Document (drafted
according to on-site
situations)

Maintenance Experiences
(not a product manual)

Indexing by Document Serial


Number
Description

Document serial number is a unique code for each product


manual. For the numbering method of document serial number,
see Numbering Mode.

List of User
Documents

Note: Only product manuals are introduced here.


Table 9 shows a list of product manuals indexed by document
serial number.
TABLE 9 PRODUCT M ANU ALS INDEXED BY DOCUMENT SERIAL NUMBER

Document
Serial No.

Document
Revision No.

sjzl20082134

V3.07.40

ZXWN iHLR integrated Home


Location Register User
Documentation Guide

sjzl20082135

V3.07.40

ZXWN iHLR integrated Home


Location Register Product
Description

User Document

Confidential and Proprietary Information of ZTE CORPORATION

13

ZXWN iHLR integrated Home Location Register User Documentation Guide

14

Document
Serial No.

Document
Revision No.

sjzl20082136

V3.07.40

ZXWN iHLR integrated Home


Location Register Hardware
Description

sjzl20082137

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Location Register Cable Description

sjzl20082138

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Location Register Hardware
Installation Guide

sjzl20082139

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Location Register Network
Management System Software
Installation Guide

sjzl20082140

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ZXWN iHLR integrated Home


Location Register Agent and
Interfacing Processor Software
Installation Guide

sjzl20082141

V3.07.40

ZXWN iHLR integrated Home


Location Register User Database
Software Installation Guide (AIX)

sjzl20082142

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Location Register User Database
Software Installation Guide (HPUX)

sjzl20082143

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Location Register Debugging Guide

sjzl20082144

V3.07.40

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Location Register Office Data
Configuration Guide

sjzl20082145

V3.07.40

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Location Register Hardware Data
Configuration Guide

sjzl20082146

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Location Register Signaling Data
Configuration Guide

sjzl20082147

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Location Register Service Data
Configuration Guide

sjzl20082148

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Location Register System
Administrator Guide

sjzl20082149

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Location Register Alarm
Management User Guide

sjzl20082150

V3.07.40

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Location Register Performance
Management User Guide

sjzl20082151

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Location Register Maintenance Tools
User Guide

User Document

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Chapter 2 User Document Indexes

Document
Serial No.

Document
Revision No.

sjzl20082152

V3.07.40

ZXWN iHLR integrated Home


Location Register Agent User Guide

sjzl20082153

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Location Register Performance
Statistics Counters Reference

sjzl20082154

V3.07.40

ZXWN iHLR integrated Home


Location Register Alarm Messages
Reference

sjzl20082155

V3.07.40

ZXWN iHLR integrated Home


Location Register Notification
Messages Reference

sjzl20082156

V3.07.40

ZXWN iHLR integrated Home


Location Register Key Performance
Indexes Description

sjzl20082157

V3.07.40

ZXWN iHLR integrated Home


Location Register Component
Replacement Guide

sjzl20082158

V3.07.40

ZXWN iHLR integrated Home


Location Register Routine
Maintenance

sjzl20082159

V3.07.40

ZXWN iHLR integrated Home


Location Register Troubleshooting

sjzl20082160

V3.07.40

ZXWN iHLR integrated Home


Location Register Emergency
Actions and System Recovery Guide

User Document

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Chapter

Documentation Overview
Overview
Description
Content

This chapter gives introduction to the product manuals and the


product version they are applicable for.
This chapter includes the following topics:
TABLE 10 TOPICS IN CHAPTER 3

Topic

Page No.

Applicable Product Version

17

Main Functions of Product Version

18

Product Manual Type

18

Description Manual

19

Task Manual

19

Reference Manual

21

Product Manual Structure

21

Numbering Mode

22

Applicable Product Version


Description

The product manuals correspond to the product versions. The


version information provided on the cover of the manual
indicates the product version. Sometimes the product subsystem
version information is also provided on it.
For there are differences between each product version, the
product manuals, on which different product version information
is provided, also differ from each other. Therefore, it needs to
refer to the right manual consistent with the product version to
read.

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ZXWN iHLR integrated Home Location Register User Documentation Guide

Version

Item

Model

Version
No.

Product

ZXWN iHLR

V3.07.40

Note: Customers dont have to pay attention to the product


subsystem version.

Main Functions of Product Version


The main functions of ZXWN iHLR V3.07.40 are listed below:

Management and maintenance of subscriber authentication


data and subscription data

Authentication function

Mobility management function

Call service

SM (short message) service

Supplementary services

CAMEL service

Location service

Product Manual Type


Description

According to the manual functions, the product manuals can be


divided into three categories which are as follows:

Description manual

Task manual

Reference manual

The description manual describes the background knowledge


and concepts of the product for purpose of helping reader to
understand the product accurately.
The task manual focuses on the operating procedure of tasks for
purpose of providing guidance to effective and correct operations
for the engineers. Some description topics are also contained in
the task manuals.
The reference manual provides some detailed information about
the equipment for purpose of offering the engineers accurate
reference information so that they can understand the product
better and perform more practical operations.
Among these three types of product manuals, the task manual is
taken as a core, which serves as a direct instruction of
equipment operations. The description manual helps the
engineer to understand the equipment well, which thus

18

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 3 Documentation Overview

facilitates their operations. The reference manual provides


accurate information, which guarantee correctness of their
operation.
The following is a brief introduction to contents of each kind of
product manual.

Description Manual
Description

Brief introductions to contents of the description manual are as


follows:
Manual

Contents

Hardware Description

Focuses on hardware of the


equipment including the cabinet,
shelf, frame, board, cable etc.
Describes the structure, function,
signal flow direction, specifications,
and technical parameters of ZXWN
iHLR, which helps the engineers to
learn more details about the product
hardware.

Product Description

Describes the supported functions,


characteristics, applications and
services, networking and
configurations, matching equipment,
interfaces with the maintenance
system, supported safety standard
of ZXWN iHLR, which helps the
engineers to apply the products.

Cable Description

Describes the specifications, types,


technical indices and connection
methods of cables used by ZXWN
iHLR system.

Task Manual
Description

Brief introductions to contents of the task manual are as follows:


Manual

Contents

Hardware Installation Guide

Describes the hardware installation


procedure, serving as a guide to
hardware installations.

Software Installation Guide

Describes the software installation


procedure, serving as a guide to
hardware installations.

Data Configuration Guide

Describes the flow, preparations and


detailed procedure of data
configuration, serving as a guide to
configuration of each kind of data.

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ZXWN iHLR integrated Home Location Register User Documentation Guide

20

Manual

Contents

Component Replacement
Guide

Describes the procedure of replacing


every kind of component and
relating precautions, serving as a
guide to correct replacement of
components.

Alarm Management User


Guide

Describes basic concepts and basic


operations of the alarm
management system, serving as a
guide to alarm information query
and alarm parameter setting.

Performance Management
User Guide

Describes basic concepts and basic


operations of the performance
management system, serving as a
guide to creating performance
management task, querying
performance data and making
performance report.

Agent User Guide

Describes basic concepts and basic


operations of the agent system,
serving as a guide to adding
authentication information, assigning
subscriber numbers and performing
subscriber information statistics.

Maintenance Tools User


Guide

Describes basic operations of each


kind of tools, serving as a guide to
tool usage when it is required.

Routine Maintenance

Describes routine maintenance items


and operating procedures
periodically by day/ week/ month /
quarter, serving as a guide to
periodical maintenance of the
equipment so as to guarantee
normal running of the equipment.

System Administrator Guide

Describes the basic concepts and


operations of security management,
serving as a guide for the engineers
to perform system security
management.

Troubleshooting

Describes troubleshooting methods,


serving as a guide to
troubleshooting for typical faults.

Emergency Action and


System Recovery Guide

Describes the emergency handling


and system recovery flow as well as
typical emergency actions, serving
as a guide to emergency handling
at the key moment and contacting
necessary technical support in order
for recovering the system within a
short time.

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Chapter 3 Documentation Overview

Manual

Contents

Debugging Guide

Describes system debugging


procedure and relating precautions,
serving as a guide for the engineers
to do system debugging.

Reference Manual
Description

Brief introductions to contents of the reference manual are as


follows:
Manual

Contents

Alarm Information Reference

Describes indications and causes of


the alarm information, and relating
handling measures. It can be
referred to when the engineer
needs to eliminate the alarms.

Notification Information
Reference

Describes indications and causes of


the notification information, and
relating handling measures. It can
be referred to when the engineer
needs to process notification
information.

Performance Statistics
Counters Reference

Describes meanings of the


performance statistics counter and
relating measurement points. It is
applied when the engineers need
to analyze performance data and
monitor performance indices.

Key Performance Indices


Description

Describes the meanings of key


performance indices. It is applied
when the engineers monitor
system performance.

Product Manual Structure


Description

The basic structure of each kind of product manual is same,


including a cover page, a copyright page, a feedback table,
Preface, contents, mainbody and appendixes. Each part is
described as follows.

Cover Page

On the cover page, the information about the product model No.,
product specifications, product name, product version No.,
contact methods and the technical support website address is
provided.

Copyright Page

On this page, legal declarations and documentation information


are provided.

Feedback
Table

The feedback table is provided for asking for the customers


comments and suggestions on improving the product quality,

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ZXWN iHLR integrated Home Location Register User Documentation Guide

which builds a bridge of communications between ZTE and the


readers.
Preface

In the preface, brief introductions to the manual and its contents


as well as document conventions are provided.

Contents

The contents include the mainbody contents, figure contents and


table contents. The contents enable the user to find needed
information about the specific text, figure or table easily.

Mainbody

Being the mainbody of the manual, most of the product


knowledge and information are provided in this part. In the
mainbody, chapters of each kind of manual differ from each
other. But they are all composed with clear consecution and
detailed information.

Appendix

In the appendixes, other useful information about the product is


provided. This part may vary with different manuals. It is
possible to have one or more appendixes in a manual. For
example, the English abbreviations are often provided in this
part, which enables the user to find answers to the meanings of
some specific abbreviations appearing in the manual.

Numbering Mode
Description

Serial No.

Every manual has a document serial No. and a revision No.,


according to which the user can find the specific manual easily
and meanwhile learn the issue time and update information
about the manual.
Format: sjzlyyyyxxxx
Item

Explanation

Example

sjzl

Prefix of the document serial No.

sjzl

yyyy

Year (4 digits)

2007

xxxx

Serial number (4 digits)

1980

The document serial No. is a code designed for easy search and
management. Each manual has its unique serial No.. On the
technical support website (support.zte.com.cn), product manuals
can be searched according to these serial Nos.
Revision
Number

22

Format: yyyymmdd-Rx.x
Item

Explanation

Example

yyyymmdd

Archive date. It may vary with each


revision.

20070928

Stands for the revision of the product


manual.

x.x

Stands for revision No. of the


manual, which may vary sequentially
with the each revision.

1.2

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Chapter 3 Documentation Overview

The document revision number reflects the document update


such as update date etc.
In each manual, the revision history of the document is recorded.
An example is given as follows:
Product
Version

Revision No.

Serial No.

Reason for Issue

V2.00

20070124R1.0

sjzl20072604

First edition

V2.00

20070928R1.1

sjzl20072604

Modifying disk array


name

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Confidential and Proprietary Information of ZTE CORPORATION

Chapter

Reading Guide
Overview
Description

Content

This chapter describes the relationships among work


responsibility, work flow and the product manuals. The readers
can refer to different manuals based on their own purposes or
work responsibilities.
This chapter includes the following topics:
TABLE 11 TOPICS IN CHAPTER 4

Topic

Page No.

Work Responsibility- Work Flow Relation

26

Work Flow User Document Relation

26

Need to Learn Overall User Document

29

Need to Learn Overall Product Knowledge

29

Need to Learn Knowledge and Method of Network


Planning

29

Need to Learn Hardware Installation Process

30

Need to Learn Software Installation Process

30

Need to Learn Configuration Process

30

Need to Learn Product Operating Method

31

Need to Learn Number Assignment Operating Method

31

Need to Learn Common Maintenance Method

31

Need to Learn Fault Handling Methods

32

Need to Learn Performance Report and Performance


Evaluation Method

32

Need to Learn Version Update Process

32

Need to Learn Capacity Expansion Process

33

Need to Learn Office Record

33

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ZXWN iHLR integrated Home Location Register User Documentation Guide

Work Responsibility Work


Flow User Document
Relationships
Work Responsibility- Work Flow
Relation
Description

When doing some work, everyone does it in a certain way and in


a certain order until the work is finished. If everyone works their
own way, it is possible that the work effectiveness differs, or
even incorrect operations bring losses. Therefore, it is necessary
to work out a work flow that can standardize the operators
behaviors so as to guarantee high work efficiency.
The work responsibility of the person who uses the document is
specified in the carrier management rules. And the work flow
corresponds to their work responsibilities one to one.

Work Flow
Design

The purpose of designing the work flow is to complete the work


in an optimized order so as to guarantee consistent work result
and the highest work efficiency.
The work flow is designed based on definite work responsibility.
The procedure to design a work flow is as follows:
1. Analyze post responsibility.
2. Partition the work procedure and work out several steps that
can bring about a certain result.
3. Peer review.
4. Verify the flow.
5. Determine and release the flow.
Note: Some trivial steps can be ignored sometimes when
designing the flow.

Work Flow User Document


Relation
Description

26

Every step in a work flow needs to be implemented by specific


personnel. The executors should have sufficient level of skills
and knowledge so as to implement each step. However, there
are no detailed implementing instructions inferred from the flow
itself.

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 4 Reading Guide

Thus, in order for effective work, how to make sure the


implementations of each step in the work flow are correct?
Serving engineers at different posts, the user documents provide
guidance and reference information for the executors (usually
different kinds of engineers) to implement each step in the work
flow. By reading product manuals, the executors can improve
their skills and enhance their knowledge level. Therefore, the
work efficiency can be guaranteed.
There are so many user documents and so many work flows
which refer to even more implementation steps. Thus how to set
up a relationship between the project flow and the product
manual?
Work FlowUser Document
Relation
Design

As refer to the relationship between the work flow and the user
documents, simply speaking, the user documents provide direct
or
indirect
guidance
and
reference
information
for
implementation of each step in the work flow. A full
understanding of the relationship between the work flow and the
user document helps the readers to select pertinent document to
read so as to enhance their work efficiency.
The relationship between the project flow and the user
document can be designed in light of the work steps determined
in the work flow and based on the above-mentioned relationship.
The design procedure is as follows:
1. Analyze the required skills and knowledge level that should
be obtained by the person who implement each step.
2. Match user documents specifically with those executors so
that they can improve their skills and knowledge level.

Example

The following is an example, wherein user documents needed by


the maintenance engineers for handling common alarms will be
shown.
Handle alarms
Document
Guide
Alarm
Management
User Guide

Search for
documents

Query alarms
Alarm
Information
Analyze alarm
information
Troubleshoo
ting
Troubleshoot

End

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ZXWN iHLR integrated Home Location Register User Documentation Guide

Note: The above flow only covers general operations of the


maintenance engineers. If the maintenance engineers for
handling that fault are very familiar with the product, it is
unnecessary for them to refer to any user documents.
It can be inferred from this flow that the maintenance engineers
can refer to one or several kinds of user documents during the
process of handling alarms. This flow clearly represents the
relationship between the user documents and the work flow.
As there are so many works and the work flow varies with
different posts, the readers need to design the relationship
between the work flow and the user documents starting from
those work flows, which they are familiar with, and get to learn
more about the documents and also preserve them well in order
for quick search at key time.

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Confidential and Proprietary Information of ZTE CORPORATION

Reading Guide
Description

Uses have their own purpose when reading any one of user
documents. If uses have clear purpose and select the
appropriate document, then they can get twice the result with
half the effort.
From the perspectives of various purposes, some manuals for
reading and reference are recommended in the following topics.

Need to Learn Overall User


Document
Recommended documents:

User Manual Guide

User Manual Guide is the gateway of user document, through


which user can learn general situation of user manuals.
User Manual Guide introduces the types, index methods of user
documents, content and reading methods of the complete sets
of product documents, as well as issuance, application channel
and feedback of user documents.

Need to Learn Overall Product


Knowledge
Recommended documents:

Hardware Description

Product Description

The above documents introduce product knowledge from various


perspectives, helping readers understand the overall product
knowledge.

Need to Learn Knowledge and


Method of Network Planning
Recommended documents:

Configuration Guide (provided before sales)

Product Description

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ZXWN iHLR integrated Home Location Register User Documentation Guide

Debugging Guide

The above documents describe product knowledge from various


perspectives, including proposals on network planning.

Need to Learn Hardware Installation


Process
Recommended documents:

Hardware Description

Cable Description

Hardware Installation

Component Replacement Guide

The above documents describe hardware information, hardware


installation method and how to replace the faulty components.

Need to Learn Software Installation


Process
Recommended documents:

Software Installation

The above documents describe software information, software


installation method, how to initialize the equipment and how to
replace faulty component when it is necessary.
In most cases, it is necessary to install some software, such as
operating system, database and version software on the server.
Board software is usually loaded before delivery and does not
need to be installed on the site. But it may be necessary to load
board software for some special needs.

Need to Learn Configuration


Process
Recommended documents:

Data configuration Guide

System Debugging Guide

The above documents introduce the basis, principles and process


of data configuration.
After equipment installation, it is a must to perform data
configuration according to connection conditions and hardware

30

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Chapter 4 Reading Guide

configuration of each NE. Data configured reflect logical relations


among NEs and among units in a NE. the relations are what
each equipment is based on to control NE running.
Data configured are very important. Once they are wrong, the
system can not work normally and even can not provide services.
Therefore data backup is needed as data configuration. The
backed up data can be used when it is necessary to ensure
system runs normally in a short time.

Need to Learn Product Operating


Method
Recommended documents:

Alarm Management User Guide

Performance Management User Guide

Maintenance Tools User Guide

Agent User Guide

Component Replacement Guide

For various product knowledge needed to be learned by different


posts, the above documents introduce operating methods and
procedures of each part to guide readers how to do. They also
provide some reference information.

Need to Learn Number Assignment


Operating Method
Recommended documents:

Agent User Guide

The above document introduces operating


procedures of number assignment on the agent.

method

and

Generally, user authentication data and user data are inputted


or imported into the system in the business hall. They can also
be inputted or imported into the system on the agent client.

Need to Learn Common


Maintenance Method
Recommended documents:

Routine Maintenance

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ZXWN iHLR integrated Home Location Register User Documentation Guide

Alarm Management User Guide

Alarm Information Reference

Notification Information Reference

Performance Management User Guide

Maintenance Tools User Guide

Component Replacement Guide

Key Performance Indices Description

The above documents introduce operating


operating process of routine maintenance.

methods

and

Need to Learn Fault Handling


Methods
Recommended documents:

Alarm Management User Guide

Alarm Information Reference

Notification Information Reference

Performance Alarm Monitoring Guide

Troubleshooting

Emergency Action and System Recovery Guide

The above documents introduce fault handling methods and


reference information.

Need to Learn Performance Report


and Performance Evaluation Method
Recommended documents:

Performance Management User Guide

Performance Statistic Counters Reference

The above documents introduce the making method,


performance evaluation method and reference information of
performance reports.

Need to Learn Version Update


Process
Recommended documents:

32

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Chapter 4 Reading Guide

Version Update Guide

Version Description

The above documents introduce function differences between


the new version and the old one, updating process and
precautions. Version Update Guide should be drafted according
to on-site situations.

Need to Learn Capacity Expansion


Process
Recommended documents:

Capacity Expansion Solution

The above document introduces capacity expansion solution. For


different situations of each office, Capacity Expansion Solution
must comply with the situations of the office concerned and it is
not a universal document.

Need to Learn Office Record


Recommended documents:

Project Completion Document

The above document records detailed networking situations,


data configuration and other information of the office concerned
for querying during maintenance.

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Chapter

User Document Issuance


Overview
Description
Content

This chapter describes user document issuance, and how to


apply and obtain user document.
This chapter comprises the following topics.
TABLE 12 TOPICS IN CHAPTER 5

Topic

Page No.

Paper Copies Issuance

35

Electronic User Document Issuance

36

Supplementary Issuance after Version Update

36

Applying Through Contract

37

Applying Through E-Mail

37

Applying Through Fax

37

Downloading Electronic User Document

38

Paper Copies Issuance

Product manual paper copies

Maintenance Experiences paper copies

Product manual paper copies are generally delivered to


customers together with the equipment, the number of which is
based on the contract.
Maintenance Experiences paper copies are generally delivered to
customers by e-mail.

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ZXWN iHLR integrated Home Location Register User Documentation Guide

Electronic User Document Issuance


Electronic user document contains the following documents:

Electronic user documents and CDs of product manuals

Electronic user documents of Maintenance Experiences

Electronic user documents of Online help

Electronic
special
aperiodically

issue

user

documents

delivered

Issued by CD

CDs of product manuals are generally delivered to customers


together with the equipment, the number of which is based on
the contract.

Issued by
online help

Online help files integrated in the version software are delivered


to customs together with the version software. And online
querying will be realized after version software installation.

Issued by
Website

User documents issued by ZTE technical support website


(http://support.zte.com.cn) are as follows:

Product Manuals

Maintenance Experiences

Electronic user documents delivered aperiodically

ZTE Technical Support Website provides querying and


downloading services, and querying methods are as follows:

Queried by document serial number or keywords

Queried by product category

Advanced search querying

Note: For the first time when you log in, it is required to register
at first. Refer to registration wizard instructions for registration
method.
Issued
by e-mail

Electronic special user documents are delivered aperiodically to


customers by e-mail. The e-mail used to deliver user document
is doc@zte.com.cn.

Supplementary Issuance after


Version Update
For the version upgraded, the original product manuals can not
correspond to the new version, in which case supplementary
manuals are necessary. The supplemented user documents are
as follows:

36

Product manual CD

Product manual paper copy

Confidential and Proprietary Information of ZTE CORPORATION

Chapter 5 User Document Issuance

Note: Generally only CD is delivered. If the customer needs


paper copies, they can apply them through the formal channels.
Then paper copies will be delivered.
At the same time, the product manual updated will be issued on
ZTE Technical Website.

Application and Acquisition


for User Document
Applying Through Contract
When the contract is signed, it is necessary to define the sets of
product manuals and number of CDs. ZTE will deliver the user
documents required in the contract while the contract is
delivered.

Applying Through E-Mail


If the customers need product manual CD, maintenance
experiences printed copies, electronic user document delivered
aperiodically, they can send e-mail to a designated mailbox
(doc@zte.com.cn) for application. The e-mail should include the
applied user document, customers' addresses and e-mail
addresses.
Note: To get product manual printed copies, please contact local
ZTE office.

Applying Through Fax


If the customers need product manual CDs, maintenance
experiences printed copies, electronic user document delivered
aperiodically, they can send fax to a designated number ((86)
755 26772236) for application. The fax should include applied
user, customers' addresses and e-mail addresses.
Note: To get product manual copies, please contact local ZTE
office.

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ZXWN iHLR integrated Home Location Register User Documentation Guide

Downloading Electronic User


Document
ZTE Technical Support Website (http://support.zte.com.cn)
provides various electronic user documents.
Perform the following procedure to download:
1. Input <http://support.zte.com.cn> in the address bar, and
click Go to link.
2. Click Register link (this procedure is only needed when the
user logs in the website for the first time and the registration
process is omitted here).
3. Input account, password and authentication code. Click Log
in button to log in.
4. Select Documentation.
5. Using one of the following three ways to query product
manuals:

Input some keywords or product serial number in keyword,


and click Search button.
Select the product category to enter web page showing
detailed product user documents. Then click a product with a
certain version to see its all user documents.
Click Advanced Search link to enter detailed searching
page. You can select or input some or all items and then click
Search button.

6. The customer can find user document required with the aid
of the upper and down scroll bar or page turning operation.
7. Click the link of the user document found out.
8. Click Documents Download.
9. Click Save.
10. Select the storage path and then click Save.
11. After download, click Close.
Note: Please visit technical support website and download new
product manuals to maintain consistence between versions of
user manual and product manual version.

38

Confidential and Proprietary Information of ZTE CORPORATION

Chapter

Feedback
Description
Content

This chapter describes feedback channels and methods.


This chapter comprises the following topics.
TABLE 13 TOPICS IN CHAPTER 6

Topic

Page No.

Feedback through E-Mail

39

Feedback though Website

39

Feedback though Telephone

41

Feedback though Fax

41

Feedback Channel
Feedback through E-Mail
The mailbox to receive feedback is doc@zte.com.cn.
You can fill your feedback opinions in the feedback table.

Feedback though Website


On Technical Support Website, you can make a mark for each
manual and present your suggestions. The procedures of
feedback through website are as follows:
1. Input <http://support.zte.com.cn> in the address bar, and
click Go to link.
2. Click Register link (this procedure is only needed when the
user logs in the website for the first time and the registration
process is omitted here).

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ZXWN iHLR integrated Home Location Register User Documentation Guide

3. Input account, password and authentication code. Click Log


in button to log in.
4. Select Documentation.
5. Using one of the following three ways to query product
manuals:

Input some keywords or product serial number in keyword,


and click Search button.
Select the product category to enter detailed product user
documents web page. Then click a product with a certain
version to see its all user documents.
Click Advanced Search link to enter detailed searching
page. You can select or input some or all items and then click
Search button.

6. The customer can find user document required with the aid
of the upper and down scroll bar or page turning operation.
7. Click the link of the user document found out. You can see
the following content in the left part of the interface.
FIGURE 2 FEEDBACK THROUGH WEBSITE

8. Please select your opinion about this document in Your


opinion and input your improvement suggestions in Your
suggestions.
Note: Improvement suggestions may include some problems
in the manual concerned. It would be better that the
improvement suggestions are specific, facilitating us to
update manual according to these suggestions.

40

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Chapter 6 Feedback

Feedback though Telephone


Telephone number to receive the feedback is: (86) 755
26771900 800-9830-9830.

Feedback though Fax


The fax number to receive feedback is (86) 755 26772236.
You can fill your feedback opinions in the feedback table.

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Tables
Table 1 Chapter Summary ...................................................i
Table 2 Typographical Conventions ...................................... ii
Table 3 Mouse Operation Conventions .................................. ii
Table 4 Topics in Chapter 1.................................................1
Table 5 Topics in Chapter 2.................................................5
Table 6 User Documents Indexed by Subject Area..................6
Table 7 User Documents Indexed by Life Cycle ......................8
Table 8 User Documents Indexed by Intended Audience........ 11
Table 9 Product Manuals Indexed by Document Serial Number
..................................................................................... 13
Table 10 Topics in Chapter 3 ............................................. 17
Table 11 Topics in Chapter 4 ............................................. 25
Table 12 Topics in Chapter 5 ............................................. 35
Table 13 Topics in Chapter 6 ............................................. 39

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43

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