You successfully passed a job interview.

You are expected to start on November 15, but you

will not be available on that date. Task: Write a letter to your new boss, explaining your
situation, expressing your concern and suggesting a solution.
Dear Sir/Madam,
I am Leonardo Gomes and I have recently passed a job interview for the Software Engineer position at
the Software Infrastructure group. I was expected to start on November 15, as agreed, and am
writing because, unfortunately, I will not be able to present myself on that date.
During the interview I estimated fifteen days as the amount of time needed for me to finish my
activities at my current job and start at your company, but due to fact that I got sick for the last whole
week and was not able to work, I could not finish my tasks and will need another week to do so. If
necessary, I can give you a copy of a letter from my doctor informing that I had to stay at home and
under medical care during that week.
I sincerely apologize for the inconvenience and hope this will not affect our relationship. If I am
expected to present any other form of proof or talk to someone else in the company, please let me
know.
Faithfully yours,
Leonardo

You and your family are planning to spend a weekend at a seaside hotel.
Task: Write a letter to the hotel making the arrangements. Let them know when you will be
arriving and leaving, what type of rooms you would like, and ask them how much the
weekend will cost. Also enquire about activities and places of interest near the hotel.
Dear Sir/Madam,
I am writing this letter to make arrangements for the stay during the weekend at your hotel and to get
more information on the places of interest and different activities nearby.
I will be arriving with my parents and wife to celebrate my parentswedding anniversary on the 4th of
July which will be on Saturday morning, and leaving on the 7th of July afternoon. I am looking to book
double-rooms with the attached bathroom for more privacy and convenience. I would love to have at
least one bedroom with thebalcony or seaside view for my parents. I would also appreciate if you
could provide me with the list of activities that we can take part in during our stay for more fun and
adventure. I prefer the locations to be nearby the hotel as we are not familiar with the place.
Furthermore, I would also like to know if there are any historical sites or market nearby where we can
explore more about the places history and local culture.
You could send me the detailed information through email or fax no later than the 4th of July with the
total cost of stay during the weekend.
I look forward to hearing from you.

Yours faithfully,
A.G.

You have recently ordered an item through the Internet, but are not happy with the
purchase. Write to the company. In your letter:
- describe what you purchased,
- explain why you are not happy with the purchase,
- tell them what you would like them to do about the situation.
Dear Sir or Madam,
I am writing this letter to express my disappointment with a recent purchase on your online store,
order number #7298883. I ordered a set of soccer equipments that were advertised on your site as a
package including 3 pairs of socks and a pair of soccer boots. However, on their arrival I found out
that there were only 2 pairs of socks. In addition, there were scratches on the boots that suggest that
they had been used before and returned to your store.
I have since found the same offer on another website and will be returning the packages to your
office. I have read the refund policy, and as I am dissatisfied with the product, I would like to request
areturn of all fees paid, as well as the postal and packaging fees. Should you have any questions, you
can contact me via email, my address is raymond_squared@live.com.
I look forward to a swift resolution to this matter.
Thanks for your time,
Raymond Jose
Write a letter to an English-speaking friend. In your letter
- explain why you changed jobs
- describe your new job
- tell him/her your other news
Dear John,
I am writing to let you know that I finally got a Software Engineer position in Google. I am so happy to
share this news with you. As I told you earlier, my previous job was so bored to me. I kept working on
fixing uncountable bugs of an existing system. Thus I started seeking new job opportunities 2 months
ago.
Since I walked in Googles office during my first interview, I immediately knew that this was my ideal
work place. My major responsibility is tuning search results on several Googles products. The most
exciting thing is that my supervisor is a pioneer in this area around the world. I believe that I can get
enormous cutting-edge knowledge from him.
Furthermore, I have bought a new house near my office. I sincerelyinvite you to come to visit next
month if you are free at that point of time.

With best wishes,

Michael

A family member is coming to stay with you. He/she will be arriving by train in the
morning, but you wont be home until the evening. Write a letter to your relative. In your
letter:
- explain the arrangements you have made for them to get keys and enter the house
- tell your relative how to get from the train station to your house
- say when you will be home and suggest what you could do together that evening
Dear Tanya,
How are you? I hope your journey was comfortable. I have an appointment with my dentist at 4 pm
today, this is why I will not be at home when you will reach. However, I have left the keys with Mr
Sharma at house #14. You can take the keys from him and enter the house. I have made some
Chicken Biriyani for you and arranged the guest room upstairs so that you can take rest.
When you arrive, your train will stop at the Central railway station. You need to take the exit towards
Roma Street. Once you come out of the station, you need to turn right and walk 100 metres. You will
find the bus stop number 58 on the opposite side of the road. You need to catch bus number 333
and get down at Robertson Stop. My address is: #27,Fleetwood St, Macgregor.
I will be home by 5:30 pm, and so will be Sam and Harry as well. We have planned to watch The
Dark Knight at home. I will make smoked salmon with chicken salad and we can have some wine with
the dinner as well. See you soon.
Lovingly Yours
Tanay

Last year you attended a presentation skill course at the Sydney College of Australia.
Your new employer has asked you to provide copies of your reports and assignments as
quickly as possible. Write to the director of the school and request these documents.
Dear Mrs. Morris
I am writing to request your help. I attended a presentation skill course at your college from 12
September, 2012. My full name is Maryam Anas and my student number was GP 6731. The
course I attended was Presentations skills training course, how to create and give successful
presentations. My class instructors were James White and Anna Davis.
I am about to start work at a very new agency and they have asked me to provide information
about the presentation skill and any assignments and reports. Unfortunately, I left all copies of

these documents at my friends house and cannot contact her at present. Therefore, I would be
very grateful if you could send me copies of the course outline, the two written assignments and
the end of course report as soon as possible.
I would be happy to re-fund any postal charges. Thank you so much for your help in this matter.I
look forward to receiving the copy outlines,
Yours sincerely,
You are going on a month training programme to the UK and know that
the head of the course would like one of the participants to be the social
events organiser.
Write a letter to the Training Organiser
expressing your interest in the role
requesting more information about it
explaining what experience you have

Dear Sir or Madam,

I am one of the trainees due to attend the customer care course in June and I am writing to tell
you my interest in being the social events organiser for the group.
Could you please send me a bit more information about the size and background of the group
and give me a clue about the facilities at the training venue and some stuff there is to see and
do in the local area. From the programme I have got, it seems that trainees will be free three
evenings in the week and after 1.00 pm on Saturdays at the weekend.
I have some experience of acting in this role as we often run courses here for overseas
colleagues and in the past I have been asked to keep myself busy with the social programme:
trips, nights-out, group competitions etc. This is a role that I absolutely love.
Please drop me a line if you want any further information or would like me to provide you with
the names of referees.
I look forward to hearing from you right away.
Best regards,
Mark Key
Client Advisor

You have recently moved to a different house.

Write a letter to an English-speaking friend. In your letter
explain why you have moved
describe the new house
invite your friend to come and visit
Dear Thomas,
I am writing to let you know that at last we have moved to a bigger house. We just couldnt go
on living in the two-bedroom bungalow now that the twins are growing up and the new baby has
arrived. So we started looking- and one thing led to another and finally here we are in our new
home.
Im sure youll like it. We have three bedrooms now, and a very modern bathroom and kitchen.
The kids are happy because there is much more space with the big living room and the garden
outside. But Daniel is the happiest of all because he doesnt need to do much decorating.
Why dont you come round this weekend and see what you think of our new place? We would
all love to see you and if the weather is good we can have a barbecue in the garden.
Our new address and phone number are below, so give us a call and let us know when to
expect you.
Lots of love,
Peter
You have recently bought a Telephone with answer machine from an online
shop. The web page said that the answer machine shows you a list of who

left a message so you can choose which to play first. But after taking it
home you find out that only the most recent call is kept in the calls list.
Write an e-mail letter to the store manager. In your e-mail:
say who you are
explain the problem
say what action you would like the store to take

Dear Sir/Madam,

My name is Colet Keneddy and I am a new internet customer. On Wednesday I

purchased a Telephone from your online shop with an answer machine, only the most
recent call is kept in the calls list.

The web page stated that the answer machine was a new model capable that the
answer machine shows you a list of who left a message so you can choose which to
play first. The user manual states quite clearly that it will only play the most recent calls
and it does not record all messages.

I wish to exchange the model for one that will list all messages. I do not wish to spend
any more money so the replacement model must not be more expensive. If you do not
have a suitable replacement, then please contact me by e-mail so I can return the item
for a full refund, including postage and packaging costs. Please let me know your postal
address for returns.

I look forward to your early response by e-mail, and I trust that you will update your web
page so that it contains the correct information.

Yours faithfully
Colet Keneddy