Beruflich Dokumente
Kultur Dokumente
G Wireless
Cable Modem and Router
Subscriber User
Guide for Claro Chile
September 2011
www.ubeeinteractive.com
8085 S. Chester Street, Suite 200
Englewood, CO 80112
1.888.390.8233
Sales (email): amsales@ubeeinteractive.com
Support (email) amsupport@ubeeinteractive.com
Contents
1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1
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9 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
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Ubee DDW262.G Wireless Cable Modem and Router Subscriber User Guide September 2011
Introduction
Welcome to the Ubee family of data networking products. This document provides
instructions for anyone who uses the DDW262.G Wireless Cable Modem and Router.
Ubee recommends that you read this chapter before installing and using the device. The
following topics are provided in this section:
Understanding Safety and Regulatory Information on page 1
Understanding the Customer Premises Network on page 3
Contacting Support on page 4
Understanding Specifications, Standards, and Firmware on page 4
Understanding Default Values and Device Logins on page 6
Verifying Device Package Components on page 7
Understanding the DDW262.G Back Panel on page 8
Understanding the DDW262.G Front Panel and LED Behavior on page 9
1.1
1.2
Safety
WARNING: The following information provides safety guidelines for anyone
installing and maintaining the DDW262.G. Read all safety instructions in this
guide before attempting to unpack, install, operate, or connect power to this
product. Follow all instruction labels on the device itself. Comply with the
following safety guidelines for proper operation of the device:
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Safety
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Always follow basic safety precautions to reduce the risk of fire, electrical shock
and injury. To prevent fire or shock hazard, do not expose the unit to rain,
moisture, or install this product near water. Never spill any form of liquid on or
into this product. Do not use liquid cleaners or aerosol cleaners on or close to
the product. Use a soft dry cloth for cleaning.
Do not insert any sharp object into the products module openings or empty
slots. Doing so may accidentally damage its parts and/or cause electric shock.
Electrostatic discharge (ESD) can permanently damage semiconductor
devices. Always follow ESD-prevention guidelines for equipment handling and
storage.
Use only the power adapter supplied with the device.
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(2) This device must accept any interference received, including interference that may
cause undesired operation.
(3) There are two statements for this product:
FCC Caution: Any changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate this device.
IEEE 802.11b or 802.11g or 802.11n operation of this device in the U.S.A. is
firmware-limited to channels 1 through 11.
Safety Notices
1.
Grounding: Install the device to include grounding the coaxial cable to the earth at
the building entrance per ANSI/NFPA 70 and the National Electrical Code (NEC, in
particular, Section 820.93, Grounding of the Outer Conductive Shield of a Coaxial
Cable).
1.2.1
Eco-Environmental Statements
The following eco-environmental statements apply to the DDW262.G.
Packaging Collection and Recovery Requirements:
Countries, states, localities, or other jurisdictions may require that systems be established
for the return and/or collection of packaging waste from the consumer, or other end user,
or from sewer and waste water. Additionally, reuse, recovery, and/or recycling targets for
the return and/or collection of the packaging waste may be established. For more
information regarding collection and recovery of packaging and packaging waste within
specific jurisdictions, contact Ubee Interactive at www.ubeeinteractive.com.
1.3
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Contacting Support
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...
Wi-Fi
Clients
Wi-Fi
Telephone
. . . LAN
RJ45
Ethernet
Cable
RF/Coax
1.4
Contacting Support
Subscribers must contact their service provider for direct support. Device documentation
support may be available at:
http://www.ubeeinteractive.com
1.5
Downstream
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1.6.1
1.6.2
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1.6.3
1.7
Description
1 - RJ45 Cable (Ethernet)
Length ~ 6.0 ft RoHS & UL compliant
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Description
power
reset
ethernet 1 - 4
cable
WPS
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1.9
LED
COLOR
DESCRIPTION
POWER
Green
SYNC
Green
Indicates the connection status between the device and the cable network.
OnDevice has established a downstream channel connection with the
MSOs cable modem termination equipment.
BlinksDevice is registering with the network.
Ready
Green
Indicates the device has completed the ranging registration process and is
ready to send and receive data.
OnDevice has completed ranging/registration process and is ready to
send and receive data.
Blinks slowlyPerforming upstream ranging.
Blinks quicklyAcquiring IP address and configuration file.
OffDevice receives disable configuration file message.
WLAN
Green
WPS
Green
OnWPS used.
OffWPS not used.
ETHERNET 1,2,3,4
Green or Orange
Indicates connectivity between the Ethernet port on the device and the
Ethernet port of the PC or MAC.
OnEthernet ports are connected between the device and computer:
Green - 100Mbps
Orange - 10Mbps
BlinksSending or receiving data.
Note: Sync and Ready LEDs blink during a firmware upgrade and remain solid when complete.
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Caution Use only the power adaptor shipped with this device. Failure to do so may
cause damage the device.
5. Using the Ethernet cable included in the product package, connect one end of the
Ethernet cable to your computers Ethernet port, and connect other end to the
ETHERNET port on the cable modem.
6. Connect the coaxial cable from the cable wall outlet or a cable splitter connected to
the cable wall outlet to the CABLE port on the device.
2.2
2.2.1
2.2.2
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The PWR, SYNC, and READY LEDs are solidly lit in normal operations.
The WLAN LED must be solidly lit for wireless connections. Refer to Understanding
the DDW262.G Front Panel and LED Behavior on page 9 for more information.
Steps
To connect a wireless device:
1. Access the wireless networking feature on your wireless device. For example on a
Windows computer, double-click the Wireless Network Connection icon in the system
tray (lower-right side of the Windows desktop).
Note: If the icon is not present or you are using a different operating system, refer to
the documentation for your computer to access wireless networking options.
2. Click View Wireless Networks. The screen displays a list of available SSIDs. The
DDW262.G broadcasts the SSID as the name of the wireless network so that wireless
clients can connect to it.
3. Double-click your SSID in the wireless networks window. The DDW262.G is shipped
with a default SSID, which can be changed by the service provider if the subscriber
requests. The default SSID is equal to CLARO_ and the last 4 characters of the
Cable RF MAC address printed on the bottom of the cable modem.
For example:
4. Enter the network key (WEP). This value is found in the Wireless Primary Network
option. To find the default network key:
a. Log in to the device using the MSO login. See Understanding Default Values and
Device Logins on page 6.
b. Click Wireless, and then click the Primary Network option.
c. Find the WEP Encryption field. The default encryption method is WEP.
d. Verify the encryption method. If using WPS, enter the default WPS PIN =
12345670.
5. Confirm connectivity by opening a Web browser and going to any Web site
(for example, http://www.wikipedia.org). Refer to Troubleshooting the Installation on
page 14 if you are having trouble connecting to the Internet.
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Note: If you cannot see or connect to the SSID, contact your service provider to
enable wireless services.
2.3
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5. At the Authentication Required dialog, enter the username and password for the user
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3.2
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Label
Description
4.2
Cable Modem
MAC Address
Serial Number
Software Version
Hardware Version
CA Key
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Label
4.3
Description
Acquired Downstream
Channel
CM Provisioning State
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Label
Frequency
Lock Status
Channel ID
Modulation
Interleave Depth
4.4
Description
RxMER (dB)
Correctable Codewords
Uncorrectable Codewords
Refresh
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Steps
To view upstream information:
1. Access the Web interface.
2. Click the Modem link from the top menu.
3. Click the Upstream link from the left side of the screen. Field explanations are listed
following the screen example.
Label
Description
Channel Type
Channel ID
Frequency (HZ)
Lock Status
Modulation
Refresh
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4.5
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4.6
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Label
Description
First Time
Last Time
Priority
Description
Refresh
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Steps
To view gateway information:
1. Access the Web interface.
2. Click the Gateway link from the top of the screen.
3. Click the Information link.The Information fields are defined following this screen
example.
Label
Description
Internet Settings
Gateway MAC Address
Internet IP Address
Subnet Mask
Default Gateway
DNS
Refresh
Local Settings
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Gateway IP Address
Subnet Mask
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Label
5.2
Description
DHCP Server
NAT
Wireless Status
Operating Mode
Private IP Range
System Up-Time
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Label
Description
LAN
LAN IP Address
MAC Address
WAN
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WAN IP Address
Duration
Expires
DNS Servers
Refresh
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Label
5.3
Description
Host Name
Defines the host name for the router. This may be required by
some service providers.
Domain Name
MTU Size
Apply
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Label
32
Description
DHCP Server
Number of CPEs
Number of CPEs
Lease Time
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Label
5.4
Description
Apply
DHCP Clients
Force Available
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Label
5.5
DESCRIPTION
Index
MAC Address
IP Address
Enabled
Clear
Apply
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Steps
To use the DDNS option:
1. Access the Web interface.
2. Click the Gateway link from the top of the screen.
3. Click DDNS from the left side of the screen. The DDNS fields are explained following
this screen example.
Label
5.6
DESCRIPTION
DDNS Service
User Name
Password
Host Name
IP Address
Status
Apply
Refresh
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Label
5.7
Description
WAN Blocking
Ipsec PassThrough
PPTP PassThrough
Multicast Enable
UPnP Enable
DNS Relay
Apply
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Steps
To filter MAC addresses:
1. Access the Web interface.
2. Click the Gateway link from the top of the screen.
3. Click MAC Filtering from the left side of the screen. The MAC Filtering fields are
explained following this screen example.
Label
5.8
Description
Index
MAC Address
Clear
Apply
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Steps
To filter IP addresses:
1. Access the Web interface.
2. Click the Gateway link from the top of the screen.
3. Click IP Filtering from the left side of the screen. The IP Filtering fields are explained
following this screen example.
Label
5.9
Description
Start Address
End Address
Enabled
Apply
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Label
5.10
Description
Start Port
End Port
Protocol
Defines the protocol type: UDP, TCP or Both for UDP and TCP.
Enabled
Activates the rule and filters out all traffic on the specified ports
when enabled.
Apply
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The IP address of each local host system (for example, Xbox) for which you need to
set up a port forwarding rule. See the discussion below for how to obtain IP
addresses.
The port numbers that a local hosts application listens to for incoming requests/data
(for example, a game or other service). It is preferable to find the port number in the
applications documentation, or you may refer to http://portforward.com for more
information.
5.10.1
5.10.2
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The following example shows how to setup a single Xbox running Modern Warfare 2.
Since multiple ports are used for the Xbox and the Modern Warfare 2 game, a
separate forwarding rule is set up for each port. (Multiple ports and forwarding rules
may not be required for other applications.) Note the following:
The Xbox IP address is entered in the Local IP field. Notice how the same IP is
entered in 4 rows, one row for each port used by the Xbox.
The ports used by the Xbox are defined in the Internal Port field. The same ports
used by the Xbox are also defined in the External Port Start and End fields.
You may want to setup applications/services to listen on one internal port.
External Internet users who want to access that application address it using an
external port, such as an Audio server. Using the screen example below, Internal
Ports are the ports that local servers listen to. External Ports are the ports that
the cable modem listens to from the WAN.
Port Forwarding rules are created per port. Therefore, a rule set up for port 53 only
works for port 53. A port can be used only by one program at a time.
For detailed information on port forwarding, including how to set it up for specific
applications using specific network devices (for example, cable modems), refer to:
http://portforward.com or consult your host device or application user manual.
Label
Description
Index
Local IP
Defines the last digits of the IP address of the server for which
to setup the forwarding rule.
Internal Port
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5.11
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Public Interface IP
Protocol
Enabled
Apply
Port Map
5.11.1
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4. Only John can connect to the Real Audio server until the connection is closed or times
out.
Steps
To set up port triggering:
1. Access the Web interface.
2. Click the Gateway link from the top of the screen.
3. Click Port Triggering from the left side of the screen. The Port Triggering fields are
explained following this screen example.
Note: The following example shows the Port Triggering option set up for a dual Xbox
configuration.
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Label
5.12
Description
Trigger Range
Start Port
End Port
Target Range
Start Port
End Port
Protocol
Defines the protocol type for this rule, UDP, TCP, or Both.
Enable
Apply
5.12.1
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6. Click Apply.
For more information, refer to Using the Gateway DHCP Static Lease Option on page
33. A static lease ensures that the device is assigned the same IP address so it is
always available on the network, especially if devices are powered on/off or
disconnected and reconnected.
7. Go to Gateway>>Advanced>>DMZ Host. Enter the IP address you just configured in
the Static Lease section.
8. Test the device to ensure Internet access is available and the device is functional (for
example, connect to the Internet from a PC connected to the Home Gateway, or make
calls from a VoIP phone).
Steps
To setup the DMZ host option:
1. Access the Web interface
2. Click the Gateway link from the top of the screen.
3. Click DMZ Host from the left side of the screen. The DMZ Host fields are explained
following this screen example.
Note: The following example shows the DMZ Host set up for a dual Xbox
configuration.
Label
Description
DMZ Address
Apply
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Label
48
Description
Wireless Interfaces
Wireless
Country
Defines the country where you use this device. When set to
USA, channels 1 to 11 are available. If selecting worldwide,
13 channels are available.
Output Power
802.11 n-Mode
Bandwidth
Control Channel
Regulatory Mode
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6.2
OBSS Coexistence
Apply
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Label
50
Description
Primary Network
Network Name
Closed Network
WPA
WPA-PSK
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Label
Description
WPA2
WPA2-PSK
WPA/WPA2 Encryption
RADIUS Server
RADIUS Port
RADIUS Key
WEP Encryption
Enables or disables WEP encryption. If you do not have WPA(2)aware wireless clients, use WEP key encrypting. A higher bit key
offers better security. WEP encryption scrambles the data
transmitted between the wireless stations and the DDW262.G to
keep network communications private. It encrypts unicast and
multicast communications in a network. Both the wireless stations
and the DDW262.G must use the same WEP key. Data
Encryption can be set to WEP 128-bit, 64-bit, or Disable.
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Label
6.3
Description
802.1x Authentication
Passphrase
Apply
Automatic Security
Configuration
Device Name
PIN
Configure
Apply
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Label
Description
Wireless Interface
MAC Addresses
Defines the MAC addresses. Note: You may cut and paste
MAC addresses from the connected clients list at the bottom of
the screen.
Apply
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Connected Clients
6.4
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Label
6.5
Description
Wireless Bridging
Remote Bridges
Apply
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Material
Connector/Cable
3.5dB
Free Space
.24dB / foot
Interior Drywall
3dB to 4dB
Cubicle Wall
2dB to 5dB
3dB to 4dB
6dB to 18db
2dB to 3dB
13dB
10dB
13dB to 19dB
Human Body
3dB
Trees (Note 2)
.15dB / foot
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Attenuation
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5. Using the attenuation value from the materials table above, enter it in the following
formula.
Formula:
(Transmit Power, use -30dBm) (Receiver Sensitivity, use RSSI value) = Allowable
Free Space Loss
Allowable Free Space Loss Materials Attenuation Value = Optimal Distance in Feet
Between the Cable Modem and a Wireless Client
Example:
(-30dBm) - (-67dBm) = 37dBm (allowable free space loss for a 54Mbps connection)
37dBm .24db/foot (for open space) = 154.16 feet
6. Once you know the optimal feet distance between individual wireless clients and the
wireless cable modem, you may resolve and prevent some performance issues.
7. To check the wireless signal strength and speed, use the following steps for a
Windows computer connected wirelessly to the wireless cable modem. If the wireless
computer is not connected, refer to Connecting Wireless Devices on page 12.
Double-click the Wireless networking icon in the system tray.
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In some cases, you may want to segment your wireless traffic where a group of devices
operates on one channel and another group operates on another channel. Do this by
configuring the channel on each wireless access point individually (if you have multiples).
If you have control over only one wireless device in an environment where several exist,
you can change the wireless channel on your device to one that is not heavily used. To
change the wireless broadcast channel, refer to Using the Wireless Radio Option on page
47.
The following diagram (Source: Wikipedia.org, and IEEE article IEEE 802.11n-2009) displays
channels available in the Americas. Each available channel is 22Mhz wide. Since
channels overlap, it is best to choose channels with the least overlap (typically 1, 6, and
11 in the Americas, and 1, 5, 9, and 13 in Europe). Overlapping channels are one
possible source for wireless network performance issues.
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Note: To enable Parental Control, refer to Using the Parental Control Basic Option
on page 61.
Label
Description
User Configuration
60
Add User
Remove User
Enable
Password
Re-Enter Password
Trusted User
Content Rule
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7.2
Session Duration
Inactivity Time
Allows you to enter the time out value when a user has no
activity on the Internet. When the time expires, the user
interface to the Internet is cancelled.
Apply
Trusted Computers
Defines the trusted hosts that can bypass the Parental Control
Process.
Add
Remove
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Label
Description
Apply
Keyword List
Add Keyword
Remove Keyword
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7.3
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Label
Description
64
Select
Enable
Remove
Days to Block
Time to Block
All Day
Apply
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8.1
8.1.1
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Label
Description
Ping
Ping Target
Ping Size
No. of Pings
Ping Interval
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Results
Refresh
Updates the results in the Results window. You must click the
Refresh button to get the latest results.
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8.2
Label
8.3
Description
Hostname
IP Address
MAC Address
Interface
Refresh
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3. Click Password from the left side of the screen. The Password fields are explained
following this screen example.
Label
8.4
Description
User Name
Defines a new user name for the user account to access the
web interface of the DDW262.G.
New Password
Confirm Password
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Label
Description
Restore Defaults
Apply
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Glossary
This chapter defines terms used in this guide and in the industry.
Broadcast
A packet sent to all devices on a network.
Cable Modem Termination System (CMTS)
Typically located in the cable companys headend, the CMTS is equipment that provides highspeed data services to subscribers, such as cable Internet and VoIP.
Channel Bonding
A computer networking configuration where two or more network interfaces are combined on
a host computer for redundancy or increased throughput. Data is transmitted over these
channels as if they are one channel.
Customer Premises Equipment (CPE)
Equipment such as telephones, routers, and modems located at a subscribers location to
enable customers access to communication services.
Default Gateway
The routing device used to forward all traffic that is not addressed to a computer on the local
subnet.
Demilitarized Zone (DMZ)
Allows one IP address (or computer) to be placed in between the firewall and the Internet
(usually for gaming and video conferencing). This allows risky, open access to the Internet.
Domain
A subnetwork comprised of a group of clients and servers under the control of one security
database.
Domain Name
A descriptive name for an address or group of addresses on the Internet. Domain names are
in the form of a registered entity name plus one of a number of predefined top-level suffixes,
such as .com, .edu, .org.
Domain Name System (DNS)
An Internet service that locates and translates domain names into IP addresses. Because
domain names are alphabetic, they are easier to remember. However, the Internet is based
on IP addresses. Every time you use a domain name, a DNS service translates the name into
the corresponding IP address. The DNS system is actually its own network. If one DNS server
does not know how to translate a particular domain name, it asks another one, and so on, until
the correct IP address is returned.
Downstream
A term to describe the direction of data from the network service provider to the customer.
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Subnet
A portion of a network that shares a common address component. On TCP/IP networks,
subnets are defined as all devices whose IP addresses have the same prefix. For example, all
devices with IP addresses that start with 10.1.10 would be part of the same subnet. IP
networks are divided using a subnet mask.
Subnet Mask
Combined with the IP address, the IP subnet mask allows a device to know which other
addresses are local to it, and which must be reached through a gateway or router. A number
that explains which part of an IP address comprises the network address and which part is the
host address on that network.
Telnet
A network protocol used on the Internet or a local area network. Provides bi-directional
interactive text-oriented communications using a virtual terminal connection.
Terminal Access Controller Access-Control System (TACACS)
A remote authentication protocol used to communicate with an authentication server to
determine if the user is allowed to access the network.
Time Division Multiple Access (TDMA)
A method in which cable modems must time-share the upstream channel because there are
many cable modems and only one upstream channel frequency.
Transmission Control Protocol (TCP)
A method (protocol) used with the IP to send data in the form of message units (datagrams)
between network devices over a LAN or WAN. While IP handles the actual delivery of the data
(routing), TCP keeps track of the individual units of data (packets) that a message is divided
into for efficient delivery over the network. TCP requires the receiver of a packet to return an
acknowledgment of receipt to the sender of the packet.
Transmission Control Protocol/Internet Protocol (TCP/IP)
The basic communication language or set of protocols to communicate over a network
(developed specifically for the Internet). TCP/IP defines a suite or group of protocols.
Trivial File Transfer Protocol
A file transfer protocol used to transfer automatically configuration or boot files.
Uniform Resource Identifier (URI)
A string of characters used to identify a name or a resource on the Internet.
Upstream
A term to describe the direction of data from the customer to the network service provider.
Uniform Resource Locator (URL)
A URI that specifies where a known resource is available and how to retrieve it.
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