Randy Wright

Mobile Phone: 918-527-2771

Secondary Phone: 918-627-2771
E-mail: coachrdog@sbcglobal.net
OBJECTIVE
Voice networking
High-speed data
Voice systems service and installation
multi system integration voicemail, acd systems, call recorders, trunking with multiple
types of lines incloding
T1

WORK EXPERIENCE

November 2007 - present

Paetec Communications, Inc. | Tulsa, OK
Technician II.Circuit Install..T2N

Telecommunications Services

* Apply advanced working knowledge of systems, procedures, customers, products,

and telecommunication processes to perform assigned tasks with minimal supervision.
* Responsible for installing and managing assigned orders via processing into
appropriate order handling databases.
* Test and turn up new and existing line and complex services via remote access with
no supervision
* Perform basic and advanced technical problem solving with muliple vendor
interactions.
* Initiate internal and external escalation process and follow up as appropriate to
ensure timeliness of quality of service orders are met within set guidelines.
* Manage and troubleshoot exceptions- which include technical configuration issues
with equipment and various network elements that negatively impact intervals and
quality of customer installations.
* Provide back up support to other group members in peformance of job duties as
necessary.
* Responsible for providing back up support for receiving, reconciling, and
distributing workpool for the work team in pre-defined guidelines and timeframes.
* Support and/or participate in the organization's continuous improvements efforts
March 2005 – November 2007
AUS Telecommunications | Norcross, GA
Field Technician
Telecommunications Services
This was a contract only job. They would call when something was needed in the area.

Field installation and repair of voice and data systems.

This is an ongoing contract position on as needed basis

June 2007 - November 2007

AT&T Tulsa, OK
Cable Splicer
Telecommunications Service

Upgrade different sites and equipment to make them ready for the Uverse product.
Maintain cable integrity throughout the area.

April 2005 - November 2007

Creek Nation Casino | Tulsa, OK
Blackjack Dealer
Customer service.

Dealing Blackjack and other table games

Work closely with the customers to assure they were having a good time.

November 2006 - January 2007

Tek Systems | Tulsa, OK
CO Engineer
Telecommunications Services
Telecommunications Technician

Duties include installing and troubleshooting CO equipment for Windstream Corp

July 2002 - February 2005

Telsource Corp, | Totowa, NJ
Field Service Technician
Telecommunications Services

Field service technician for for telephone systems and computer networking. Extensive
work with Cisco routers for wide area networking connecting to customers local
networks. Install wireless high speed internet sytems for hotels and maintain after
installation. Completed DSL installations for several different vendors.
Installed and serviced Visual and Paradyne CSU/DSU, Channel Banks, Dmarc
extensions,Routers,Hubs,Switches,wiring and cabling
Troubleshoot T1 WAN circuits
December 2001 - May 2002
ESG | Tulsa, Ok
Telecommunications Technician

Telecommunications Services
Install Voice and Data Networks.
Oversee crew in installation and repair of networks.
Troubleshoot and repair network problems.

June 2001 - December 2001

Riverside Nissan | Tulsa, OK
Sales Associate

Automotive and Parts Mfg

Sales of automobiles. Demonstrating and keeping in contact with my customer base.
Three time winner of the salesman of the month.

December 2000 - June 2001

Operations Manager
Centex Telecom. Services | Austin. Tx.
Telecommunications Services

Managing daily operations of company.

Supervising staff of technicians.
Training and assiting technicians on difficult assignments.
Maintain working relationship with existing customers.
Estimate and evauluate new jobs and make sure jobs are completed to
customer satisfaction.
Work with various venders for job completions.
Duties also included sales of business phone systems.

January 1979 - December 2000

Saint Francis Hospital | Tulsa, Ok
Healthcare Services
Telecommunications Engineer

Troubleshoot difficult telco problems and provide training to peers and subordinates
during problem resolution.
Coordinate with departments and customers to identify appropriate applications,
maximize and reduce cost.
Set up and maintain WANS for voice and data networks.
Designing, installing and servicing tele-video systems.
Designing small and large phone systems for off campus offices.
Troubleshooting, service and repair of an 8500 port PBX.
Determining when upgrades are needed on various systems.
Interfacing with various vendors for maintenance contracts, service and purchase of
upgrades.
Maintaining campus wiring systems, including fiber optic networks.
Maintains working and repair knowledge on call center, radio and paging networks.
Maintain inventory of spare parts

EDUCATION
Vocational,
1975

Elkins Electronic Institute | Oklahoma City, OK

High School or equivalent,

Edison High School | Tulsa, OK

Graduated 1973

telecommunications Expert
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
Startel User Group
Amtelco User Group
Rolm User Group

REFERENCES

Dan Davis
Owner/president Dan-D-Company
918-266-3836
Professional

Anthony Atkins
Telecommunications Engineer Saint Francis Hospital
918-494-3539
Aatkins@saintfrancis.com
Professional