SKF Product

Support Plans (PSP)

Hardware and Software

Protecting your technology investment

SKF is committed to providing the best customer and
product support in the industry. Our goal is to help you
get the greatest return on your investment by assisting
you in extending the life of your product and facilitating
the success of your reliability program. SKF Product
Support Plans are key to advancing your technology
along with your business.

Choose from Standard or

Premier plans
Standard level hardware plan allows you to upgrade your
equipment on your own timetable while keeping productive through repairs and calibration.
Premier level customers get full advantage of product upgrades, preventive maintenance,
loaner units and unlimited access to SKFs @ptitude Exchange knowledge based web portal.
Choose from the following services and benefits*:
Stay current and competitive with an upgrade strategy offering major firmware and software
releases
Unlimited access to Technical Support via telephone and e-mail
Annual Preventive Maintenance keeps your equipment running optimally, ensuring the
reliability of your data collection and extending the life of your products
Convenient repair process reduces paperwork and ensures quick return of your equipment
with loaner units guaranteed to Premier level customers
Proactive notification of maintenance releases
Calibration of your data collector as often as your company standards require
Unlimited access to SKF @ptitude Exchange web
portal, that offers hundreds of white papers,
tutorials and interactive services to help you
become more efficient effective and profitable
PSPs ensure convenient, quality service and
the peace of mind knowing that SKFs skilled
technical professionals are there to help. Look
inside for details on which Product Support Plan
will best meet your maintenance program and
business goals.
*Services vary according to PSP Plan level

Hardware
SKF Product Support Plan

Customer benefit

Product
warranty

Standard

Premier

Telephone support
Unlimited toll-free telephone technical support.

180 days
from purchase

Yes

Yes

E-mail support
Unlimited technical support via E-mail.

180 days
from purchase

Yes

Yes

Firmware upgrades
New additions to the rmware that provide enhancements and/or
functionality and are identied by a new version number, e.g. 1.5 to version
1.6 for a minor upgrade; or e.g. version 1 to version 2 for a major firmware
upgrade.

No

No

Yes

Firmware maintenance releases

Performance related maintenance modifications to facilitate the usability of
existing program features and/or functionality.

Yes

E-mail
notification

E-mail
notification

Hardware repairs
Labor and material costs to repair product failures that result from normal
use. Accessories are not included.

Yes

Yes

Yes,
priority status

No

Yes

Yes, included
in annual
preventive
maintenance

No

No

Yes

No

No

Yes,
guaranteed

Standard air/
no charge

Standard air/
no charge

Priority air/
no charge

Hardware upgrade discount

Hardware upgrade discount is only applicable to SKF Microlog CMVA 55/
CMVA 60 being upgraded to a Microlog CMVA 65. System conversions, such
as CMXA to CMVA are not considered hardware upgrades; however, special
trade-in terms are available.

No

No

40% Discount

@ptitude Exchange full site subscription

On-line knowledge portal that provides engineers, operators and managers
with asset maintenance and reliability expertise. Hundreds of white papers,
interactive services, tutorials and more are available 24 hours a day. Visit
www.aptitudexchange.com for details.

No

No

Yes

Inquire database
Exclusive access to the PSP level of the Inquire database containing technical
articles, application notes and Frequently Asked Questions (FAQs).

No

Yes

Yes

Customer Support
Proactive customer contact designed to keep you informed of maintenance
releases and important product information.

No

Yes

Yes

Unlimited calibration
As frequently as your company requires calibration certification to meet your
ISO compliance standards for equipment maintenance. Certification to ISO
10012-1 available upon request.
Annual preventive maintenance
Ensure reliability of your data collection and assisting you in extending the
life of your product. Includes full system functionality check and shaker test;
replacement of damaged connectors; 26-point route verification; battery
replacement(*); contacts cleaned and repaired; keypad cleaned and repaired;
pop-out lens polish or replacement; ISO calibration.
*(Batteries for legacy products are available only while supplies last.)

Hardware loaner unit

A similar type or like-kind product provided on a temporary basis while the
originally purchased product is being serviced.
Delivery of product after repair and maintenance

WWW

Technical Support Hours: 5:00 a.m. to 4:00 p.m. PST Monday through Friday
Telephone: +1 858-496-3400 or +1 800-523-7514 E-mail: CSG-USA@skf.com

Software
SKF Product Support Plan

Customer benefit

WWW

Product
warranty

Premier

Telephone support
Unlimited toll-free telephone technical support.

180 days
from purchase

Yes

E-mail support
Unlimited technical support via E-mail.

180 days
from purchase

Yes

Software upgrades
New additions to the software that provide enhancements and/or functionality and are
identified by a new version number, e.g. 1.5 to version 1.6 for a minor upgrade; or e.g.
version 1 to version 2 for a major software upgrade.

No

Yes

Software maintenance releases

Performance related maintenance modifications to facilitate the usability of existing program
features and/or functionality.

Yes

Yes

@ptitude Exchange full site subscription

On-line knowledge portal that provides engineers, operators and managers with asset
maintenance and reliability expertise. Hundreds of white papers, interactive services,
tutorials and more are available 24 hours a day. Visit www.aptitudexchange.com for details.

No

Yes

Inquire database
Exclusive access to the PSP level of the Inquire database containing technical articles,
application notes and Frequently Asked Questions (FAQs).

No

Yes

Remote workstation access

Allows our technical support experts to simultaneously communicate with you and your
computer system. In most cases, the problem is resolved right over the phone.

No

Yes

Customer support
Proactive customer contact designed to keep you informed of important product
information.

No

Yes

Product training
Web-based product training.

No

Yes

Not all levels of PSP are available for older products.

Ask your local SKF Representative about custom designed enterprise-wide PSP Plans.

Plan content may vary by region. For information on Product Support Plans outside the United States, please contact
your local SKF Representative.
Technical Support Hours: 5:00 a.m. to 4:00 p.m. PST Monday through Friday
Telephone: +1 858-496-3400 or +1 800-523-7514
E-mail: CSG-USA@skf.com

SKF Product
Support Plans
(PSP)
Hardware and
Software

Security and savings worksheet

Estimated
cost

Service provided

PSP

Product
warranty

Hardware example
Telephone support
E-mail support
Firmware upgrades
Firmware maintenance releases
Hardware repairs
Unlimited calibration
Annual preventive maintenance
Hardware loaner unit
Delivery of product after repair and maintenance
Hardware upgrade discount
@ptitude Exchange full site subscription
Inquire database
Customer support

Software example
Telephone support
E-mail support
Software upgrades
Software maintenance releases
@ptitude Exchange full site subscription
Inquire database
Remote workstation access
Customer support
Product training

Total cost
Cost savings with PSP
Prices applicable for thirty (30) days.

SKF Reliability Systems

5271 Viewridge Court San Diego, California 92123 USA

Telephone: +1 858-496-3400 Toll Free: +1 800-523-7514 FAX: +1 858-496-3511
Web Site: www.skf.com/cm
Plan content may vary by region. For Information on Product Support Plans
outside the United States, please contact your local SKF Representative.

SKF, Microlog and @ptitude are registered trademarks of the SKF Group.
All other trademarks are the property of their respective owners.
SKF Group 2006
The contents of this publication are the copyright of the publisher and may not be reproduced (even extracts) unless
permission is granted. Every care has been taken to ensure the accuracy of the information contained in this publication
but no liability can be accepted for any loss or damage whether direct, indirect or consequential arising out of the use of
the information contained herein. SKF reserves the right to alter any part of this publication without prior notice.
Publication 31846300 (Revision F, 12-06) Printed in the United States of America