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Travel Card | Prepaid Travel Card | Travel Currency Card - Axis Bank

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What is Axis Bank Travel Currency Card?


It is a prepaid card which can be loaded with Foreign Currency. Travel Currency Card acts as a
replacement to Cash & travellers cheque

What are the currencies available in Travel Currency Card?


The Axis Bank Travel Currency Card is available in US,Australian, Canadian, Singapore Dollars,
Euros, Sterling Pounds, Swiss Francs and Swedish Kroner currencies on VISA platform. The US
Dollar, Strling Pound, Euors, Dirham & Saudi Riyal variants are available on MasterCard
platform. You can use the Travel Currency Card in any country where VISA / MasterCard has
acceptance. You can take any of the above card and travel to any country and still transact in local
currency. The transaction in local currency is processed after applying the cross currency charges,
as applicable at the time of the transaction. Your card account will be debited in the equivalent of
the base currency loaded by you.

Do I need to have an Axis Bank Account to purchase the Axis Bank Travel
Currency Card?
You don't need an account relationship with Axis Bank to purchase Axis Bank Travel Currency
Card. Simply walk into any Axis Bank Branch or the office of select Full Fledged Money
Changers and purchase an Axis Bank Travel Currency Card over the counter.

Do I need to apply for the card well in advance?


This card is an 'across the shelf' product and can be bought even on the day of travel, subject to the
funds being provided the same day.

Can this card be used in India?


You can use the card only for checking the balance and changing the PIN at Axis Bank ATMs. No
financial transactions are allowed in India, Nepal & Bhutan, under FEMA guidelines.

What documents do I need to submit when I purchase/ reload Travel Currency


Card?
You will have to submit a copy of the following documents to Axis Bank Branch or Money
Changer along with the application form for the Axis Bank Travel Currency Card:
Sr. Document
At the time of Purchase
Passport
1.
Mandatory
Copy
Not required for Amounts upto USD
5000 (or its equivalent in other
2. Form A2
miscellaneous Foreign currencies)

At the time of Reload


Already Available - Not Required
Not required for Amounts upto USD
5000 (or its equivalent in other
miscellaneous Foreign currencies)

http://www.axisbank.com/personal/forex/travel-currency-card/faqs.aspx

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Travel Card | Prepaid Travel Card | Travel Currency Card - Axis Bank

3.
4.
5.
6.

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Compulsory for amount greater than


USD 5000
Mandatory

Compulsory for amount greater than


USD 5000
Visa
Same trip not required
Airline
Compulsory in case of next tripSame trip
Mandatory
Ticket
not required
Mandatory in case of amount exceeding Mandatory in case of amount exceeding
PAN card
INR 25 ,000/- in cash
INR 25 ,000/- in cash
Compulsory when PAN / GIR not
Compulsory when PAN / GIR not
Form 60
available
available

What are the costs involved at the time of purchase?


Click here for fees and charges.

Can I buy more than one Travel Card from Axis Bank?
In Same Currency: Each individual will be entitled to purchase one card of each currency.
However, an individual cannot hold more than a single card of the same currency at any given
point of time.
In Multiple Currencies: If you are travelling to more than one country on a single trip and you
wish to carry more than one card on different currencies, then Bank can issue more than one card
to you , albeit in different currencies, within the overall RBI approved limits for the trip.

Can I get one card loaded with multiple currencies, if I am traveling to two
countries?
No. As stated above if you are travelling to more than one country on a single trip, then Bank can
issue more than one card to you, albeit in different currencies, within the overall RBI approved
limits for the trip. However it would not be possible to load more than one currency on a single
card.

When can I use the card after purchase?


You are advised to commence the usage of the card only after a couple of hours. You are also
advised to ensure that you have received the PIN and sign on the signature panel at the back of the
card. It is also advisable to change the PIN and check the Balance on the card at any Axis Bank
ATM before your departure from the country.

How can I confirm if my card has been loaded/reloaded?


You would receive an SMS confirmation as soon as your card is loaded/reloaded. It is advisable to
check the Balance on the card at any Axis Bank ATM before your departure from the country.
You can also check your balance on our website using the login id and password provided for
internet banking.

How much money can I load onto my Travel Currency Card?


The usage of your Travel Currency Card should be in strict accordance with the regulations of the
Reserve Bank of India and FEMA regulations. The amount loaded or reloaded on a card should be
done as per the foreign Exchange Management Act, 1999 and prevailing RBI regulations in force
at present.

http://www.axisbank.com/personal/forex/travel-currency-card/faqs.aspx

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Travel Card | Prepaid Travel Card | Travel Currency Card - Axis Bank

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The minimum purchase/ reload value of Travel Currency Card is given below.

FEMA Limits:
Purpose
Basic Travel Quota (BTQ) - For Holidays, Personal visits etc
Business Travel

Limit
USD $25,000.00 per Trip
USD $10,000.00 per financial
year

Immigration - For people who settle abroad in countries like


Canada, New Zealand etc.
Employment Abroad - For a person who is going to work abroad
Medical Treatment - For people who are travelling abroad for
treatment

USD $100,000.00 per year

Studies Abroad - For students pursuing studies abroad

USD $100,000.00 per


academic year

USD $100,000.00 per year

USD $100,000.00 per year

Can my Travel Card be swiped directly at Merchant Establishments ?


Yes, the Axis Bank Travel Card can be swiped directly for payments at Merchant establishments
that accept VISA/VISA Electron/MasterCard.

Is there a transaction fee for using the Travel Card for payment by swiping at
Merchant establishments ?
No, there is no transaction fee incurred for swiping your Travel Card for payments at a Merchant
Establishments.

Do I need to share the PIN while swiping my card at a Merchant ?


The PIN is not required to process transactions done through swiping your card at Merchant
establishments. Do not Share your PIN even if requested.

How do I authorize a transaction done by swiping my Travel Card at a


Merchant?
Authorization for such a transaction is done by your signature on the sales slip that is generated on
payment. The signature on the sales slip must match the one on the Travel Card for a valid
transaction.

Is there a daily limit of purchase at a Merchant establishment ?


There is USD 10000 daily transaction limit to which the Card can be used at a Merchant
establishment.

How can I use this Card to withdraw Cash?


To withdraw cash, you would need to insert your card into any Visa /Visa Plus / Mastercard ATM
machine overseas and follow the instructions on screen. Enter your PIN and indicate the amount
you want to withdraw in the local currency. The requisitioned cash will be dispensed in the local
currency of the country you are in.

http://www.axisbank.com/personal/forex/travel-currency-card/faqs.aspx

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What is my PIN?
Your PIN (Personal Identification Number) is a unique 4 digit secure number assigned to your
card and known only to you. It allows you to withdraw cash from VISA/ VISA Plus / Mastercard
ATMs worldwide. This PIN can be changed (only) at any Axis Bank ATM in India.

Which ATMs accept the Travel Currency Card?


All ATMs overseas displaying the Visa/Mastercard or Plus symbol will accept your Axis Bank
Travel Currency Card.

Will I find ATMs where I am going?


There are over 2 Million VISA/Master ATMs worldwide. For a comprehensive list of all VISA
accepting ATMs click here.For a comprehensive list of all MasterCard accepting ATMs click
here.Unless you are travelling to some place very remote, it is very unlikely that you won't be able
to find one. It may please be noted that there are certain countries where, either the VISA or
MasterCard has withdrawn support or there is no presence of VISA or MasterCard infrastructure.
Thus, there will be no acceptability of our Travel Currency Card in such countries.

Is there a fee levied for the use of VISA/Mastercard ATMs?


There is a transaction fee levied at various ATMs for cash withdrawal & Balance Inquiry as per
the table hereunder:
Currency VariantsCash WithdrawalBalance Inquiry
USD
2.00
0.50
EUR
1.50
0.50
GBP
1.25
0.50
AUD
2.50
0.65
CAD
2.50
0.65
SGD
3.25
0.95
CHF
2.50
0.70
SEK
15.00
3.50
JPY
250
65
AED
7.25
7.25
SAR
1.75
1.75
The banks in U.S. are given right by the local federal laws to charge Surcharge/fees from other
bank customer's accessing their ATM to withdraw money. Many ATMS in US do levy charges for
withdrawing from their ATM over and above the charges mentioned above.

Do the ATM receipts show the amount withdrawn and balance available?
Most of the ATMs have the capability of displaying the amount withdrawn and balance available
in the local currency.

What options should I choose to withdraw cash from the ATM?


Generally, the options available at the ATM for cash withdrawal are "Checking", "Credit", and
"Savings". You should choose the "Checking/Current" option. In case the Checking/Current
option is not available, you should select the "Credit" option. The Savings option does not link to
the VISA network and hence the transaction would not be successful.

http://www.axisbank.com/personal/forex/travel-currency-card/faqs.aspx

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What if I have forgotten my ATM PIN?


The Card gets blocked for use at ATMs, if the card has been used with the wrong ATM PIN more
than 3 times. This is for your own security and to prevent any fraudulent use on the card. If you
have forgotten your PIN, you may write to travel.currency@axisbank.com for generation of a new
PIN.

Does the Visa ATM display the foreign exchange rate of conversion?
No, generally, ATMs display the amount withdrawn and balance available in the local currency.
With this information, you can calculate the foreign exchange rate applied.

In countries where ATM instructions are in an unfamiliar language, whom can


I approach for assistance?
English is available at most Visa/Master ATMs. Some ATMs are also multi-lingual. However, if
you require assistance, you can call the Visa GCAS/MasterCard Global Service numbers
enumerated in the user guide as well as detailed below.

What is Global Customer Assistance Service (GCAS) provided to customers?


This is a paid service provided by VISA . Axis Bank Travel Currency Cardholders can receive
assistance from VISA Global Customer Assistance Service, 24 hours a day, 7 days a week. GCAS
can be used for lost/stolen card reporting, emergency cash assistance, emergency card replacement
or miscellaneous information that the customer may require overseas.
These services are available at the following toll free numbers: Australia: 1-800-450346, Canada:
1-866-639-1911, France: 0800-904349, Germany: 08001822891, Hong Kong: 800-900-782,
Japan: 00531-44-002, Singapore: 800-4481-250, United Kingdom: 0800-169-5189, United States:
1-866-765-9644. In case the customers are travelling in any other part of the world, they may avail
of these services by placing a collect call to 61-2-92513704.
Please note that the services are charged as follows: Miscellaneous Customer Service Inquiries :
US $ 5 per inquiry, Lost/Stolen Card reporting : US $ 35 per card and Emergency Card
Replacement/ Emergency Cash Assistance : US $ 175.

What is MasterCard Global Service provided to customers?


Axis Bank Gold Travel Card holders can receive assistance from MasterCard Global Service
Center, 24 hours a day, 7 days a week.
The MasterCard Global Service Center provides the following services to cardholders:

Lost/Stolen Card reporting


Emergency Card replacement
Emergency authorisation
Emergency Cash Advance
MasterCard/Cirrus cash machine location information
Transfer or referral to issuer for account information
Transfer or referral to service providers for other card benefits

These services are available to you at the following number: 001 6367227111. Visit
www.mastercard.com for toll free numbers in various countries. Please note the services are

http://www.axisbank.com/personal/forex/travel-currency-card/faqs.aspx

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charged as follows: Miscellaneous Customer service Inquiries: $7.75 per inquiry, Lost stolen card
reporting: $35 per card, Emergency Cash assistance: $95, Emergency Card replacement:$148

Can I use my Travel Card in currencies other than the base currency
(currency variant in which the card was purchased)?
Yes, the Travel Currency Card can be used to transact (Cash withdrawal at ATMs and point of
sale transactions at Merchant Outlets) in any local currency. For transactions in any other currency
other than the base currency, there will be an exchange rate which will be applicable. In addition
to the exchange rate cross currency charges would be applicable.Click here for fees and charges.

What are the exchange rates applicable when I use my Travel Card for
transactions (Cash withdrawal at ATMs and point of sale transactions at
Merchant Outlets)?
If the transaction is done in base currency (currency in which the card was purchased), there is no
exchange rate applicable. However, for transactions other than the base currency, exchange rates /
conversion rates from the base currency to the local currency would be applicable as per fine rates
applied by Visa/Mastercard . Currency conversion is done automatically in an international online
environment by VISA/Mastercard.

What are the debit charges in case of usage at Telephones or Petrol pumps
abroad?
The Telephones or petrol pumps generally debit US$ 1 equivalent at the time of card insertion.
The total amount debited is inclusive of this US $1, which will be reflected as 2 different entries in
the system.

Can I know more about pre-authorizations taken at Hotels/ Car Rentals/


Cruise liners and what needs to be done in such cases?
You can use the card to pay your Hotel bills at the time of check-out. However, please avoid using
your card for checking-in (pre-authorization) at hotels. If you choose to use your card at the time
of check in, the funds on your card will be blocked till such time that the bills is finally settled. To
prevent blocking of funds please make sure that all the test swipes are cancelled.
If you have already settled your bill through other mode, please request the Hotel to send a
scanned copy of the Authorization Cancellation letter on the letterhead of the hotels settlement
Bank or on the hotels letterhead to us via E-mail. Further, the hotel should state that you have
settled this bill through some other mode and they don't need the authorization taken any more.
If you have already checked out from the hotel and unable to provide the letter, you may provide
us with the copy of the final paid bill which contains the check-in and check-out dates & mode of
payment.
If the Hotel claims that the transaction was declined at their end then you should request the Hotel
to send us scanned copy of the letter through email stating that you have settled this bill through
some other mode and they will not be raising any claims against your card from us.

Whom should I contact, in case I have any dispute on a transaction?


In case you have a dispute on any specific transaction, you are requested to provide the details of
the transaction to the e-mail id:- travel.currency@axisbank.com for doing the needful.

http://www.axisbank.com/personal/forex/travel-currency-card/faqs.aspx

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Please tell me more about Insurance Cover


Insurance Cover: We offer complimentary insurance cover to safe guard you from any
fraudulent usage on your Travel Currency Card due to lost/stolen/counterfeit cards. The insurance
cover is provided upto INR 3,00,000/ ATM assault & robbery: We provide cover upto INR 60,000/- including the expense
incurred towards medical treatment . Pls note FIR is mandatory for ATM assault & robbery
claim.
Period of coverage:
For Lost card
Pre - reporting - 30 days
Post-reporting - 7 days
For Counterfeit / Skimmed card
Pre reporting 38 days
Post reporting 7 days

What are the documents required for claiming insurance?


Please click here to know more

Can I reload the card?


Incase you have exhausted the funds on the card; you can reload your card with additional funds.
The easiest way to do this is to contact the Axis Bank Branch where you bought it from.

Is remote reloading possible on the card?


Yes! You may leave a signed copy of the reload Form and authorization with your family. Your
family member can approach Axis Bank Branch with the Reload form. On submission of the
documents and receipt of the payment, the Travel Card would be reloaded.

How do I withdraw the remaining cash from my card if it is too small for a
cash machine to dispense?
The easiest way to cash out your card, if you don't want to reload it for your next trip, is to go to
the nearest Axis Bank branch and get the remaining amount encashed.

How can I get a refund of unspent balances?


The Card can be encashed only after your return to India. Furthermore, the last transaction done
on the card should be more than 10 days prior to the date of encashment. For refund of the residual
or unutilized balances you can approach any of the branch of the Bank irrespective of where the
card was issued. You need to complete the refund form and submit a copy of your passport
alongwith the form.

Do I need to surrender the card at the branch at the time of encashment or can
I retain the same?
In case you want to encash the entire unspent amount on the card, you need to cut the card into 4
pieces at the time of surrender. However if you wish to retain the card for further trips, you can do
so by encashing the partial amount and maintaining a minimum balance of USD 20; EUR 15;

http://www.axisbank.com/personal/forex/travel-currency-card/faqs.aspx

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GBP 10; AUD 25, CAD 25; SGD 30; CHF 25 and SEK 130. Please note that if the balance on the
card is more than $ 2000 then the card should be encashed within 90 days from the date of arrival.

What do I do if my card is lost or stolen?


You can call the 24- hour helpline +91 22 27648000 or send an email to email helpdesk
travel.currency@axisbank.com to report a lost or stolen card. Our Customer Service Executives
will immediately block the lost card and prevent it from further use and arrange to send you a
replacement card within 2 working days. It is important to note that a lost Card report will be
taken only after verification of your Mother's maiden name, Date of Birth, Passport no etc.

How competitive is the foreign exchange rate for withdrawals in the local
currency using the Axis Bank Travel Currency Card as compared to
encashment of foreign currency notes and traveler cheques at hotels,
Moneychangers or travel agents?
In comparison, Axis Bank Travel Currency Card exchange rates are definitely more favorable.
The customer can be rest assured that the rate will be much finer than what is given to a retail
customer by a Money Changer/ Forex bureau. One can do away with exorbitant service charges
levied and unfavorable rates offered while encashing notes and traveler cheques overseas.

Is there any other way in which I can keep a track of my balance and the latest
transactions?
You can access the Internet banking module, iConnect for keeping a track of your balances and
the transactions done on your card. The Internet banking user id is mentioned on the sticker placed
on the welcome kit. The password is enclosed in the welcome kit in a sealed envelope for security
reasons. You can visit the web-site www.axisbank.com. Select the "Logon to net Banking" section
on the top left hand side to access the service.

What important points should I keep in mind for using the card at Merchant
Outlets?
You should look for VISA/VISA Electron / MasterCard sign at the point-of-sale merchant
establishment.
The Merchant must have an electronic point of sale card swiping terminal.
Present your Travel Card after making purchase.
Do not give your PIN to the merchant even if requested. PIN is not required for POS
transactions.
After a successful authorization, a hold for the transacted amount will first be placed on
your account.
Subsequently, your account will be debited for the transacted amount.
A sales slip will be generated from the electronic card-swiping terminal.
Check and sign the sales slip. Your signature must match the one on your Travel Card.
Ensure your card is returned to you.
Please note that this card can be used only for online transactions. Any transaction, which is
done in an offline mode (Manual key Entry) would be declined, as it does not get routed to
the online systems.

http://www.axisbank.com/personal/forex/travel-currency-card/faqs.aspx

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What should I do if I lose my Travel Currency Card/ATM PIN or Internet


banking password?
In case of loss of card, ATM PIN or the Internet banking password, you are requested to write to
the Travel Currency Helpdesk at the e-mail id: - travel.currency@axisbank.com

What should I do if my Travel Currency Card has expired but there is an unutilised balance on the card?
If your Travel Currency Card has expired before all funds have been utilised, you can contact any
Axis Bank branch for refund of the un-utilised balance, or apply for replacement card to continue
to access the remaining funds for payment through the card in future.

What is Dynamic Currency Conversion?


In certain countries, the acquiring banks may choose to activate the feature of "Dynamic Currency
Conversion" on their ATMs and POS Machine network. As per this facility, the ATM/POS
machine identifies the Travel Currency Card as a card issued from a foreign country and prompts
the customer to transact in their "home currency" (in case of Indians, this would be Indian
Rupees). If a customer selects the "home currency/INR" option, additional cross-currency charges
are levied by the acquiring bank (the bank that runs the ATM/POS machine).

Can I use the DCC option at the time of transaction?


We urge you to note that as the Travel Currency Card is purchased and loaded with the purpose of
using the card in the respective foreign currency, the customer must avoid selecting any option
that prompts for a change in usage currency to avoid any adverse exchange rate.
The "dynamic currency conversion" feature may appear with differing terminology depending on
the overseas bank.
Axis Bank is not responsible for any "dynamic currency conversion" related charges and will not
be able to refund any such charges in case they are levied on account of wrong usage of card.

Are there any regulatory restrictions on usage of my card?


Usage of the Travel Currency Card needs to be in accordance with the Exchange Control
Regulation of Reserve Bank of India and the applicable laws in force from time to time, in
particular and without information, the Foreign Exchange Management Act, 1999. Also, note that
the card is not to be used for margin payments being made for online forex trading transactions.

SMS Alerts

Does the SMS alert facility start automatically when I get the Travel Card, or
do I have to register for it?
The SMS alert facility does not start automatically. You shall be prompted to opt for the SMS alert
facility at the time of procuring the Travel Card. You can avail the facility by signing the SMS
registration form along with the Travel Card form.

http://www.axisbank.com/personal/forex/travel-currency-card/faqs.aspx

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I am an existing Travel Card user, how do I activate this service?


For activation of this service, you can send in an e-mail to
travel.currency@axisbank.comregarding the same.

Are there any additional charges for this SMS alert facility?
In case of an international mobile number, the service is chargeable at a nominal USD 1(or
equivalent) per month. In case the customer activates the feature on an Indian mobile number, the
service is free.
This is the fee charged by Axis Bank. Axis Bank shall not be liable for any extra charges being
levied by the service providers.
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