1.

The number of tabs you see in My Oracle Support depends on the Support I
dentifiers associated with your account.
Question revoir
(1) Points
Vrai (*)
Faux

[Correcte]

Correct

2.
You have a Hardware SI and your dashboard is NOT showing
the Assets widget. What is the first step you should take to resolve this issue
?
Question revoir
(1) Points
Select the "Contact Us" link in My Oracle Support and ask for help
Contact an Oracle colleague and ask for advice
Go to your "My Account" page and confirm if you have access to View Asse
ts for the designated SI. If your Assets column says 'No Access', you will not b
e able to add the Assets widget (*)
Select 'Customize Page' on the My Oracle Support home page and make sure
the Asset widget is displayed on your dashboard
None of the above

[Incorrecte]
You need to have a hardware SI in order to even add the
widget (if you have no access, you would not see this option)
3.
As a customer, you want to stay informed about ALL UPDAT
ES to content related to My Oracle Support. Which of the following options is th
e best approach?
Question revoir
(1) Points
Follow @myoraclesupport on Twitter
Log a non-technical support Service Request and have the Oracle Support
team tell you what is new
View the User Resource Center on your dashboard to see the latest conten
t (mark it as a favorite) (*)

Subscribe to Hot Topics E-Mail > Articles and Information > Add Search f
or My Oracle Support (product), select "Knowledge Articles" and Apply your chang
es.
None of the above

[Incorrecte]
You can follow us on Twitter or log a non-technical Serv
ice Request. However, our recommended best practice is to view My Oracle Support
Resource Center, available on the dashboard or by searching 'My Oracle Support
Resource Center'
4.
My CUA is my first point of contact for any access issue
s I experience with My Oracle Support Question revoir
(1) Points
Vrai (*)
Faux

[Correcte]

Correct

5.
As a user of My Oracle Support, you want to get the most
value from the customizable dashboard layout. Which of the following are best p
ractices to customize your layout and make it work for you? Select all that appl
y.
Question revoir
(1) Points
(Choisir toutes les rponses correctes)
Consider modifying your dashboard any time your role changes or you have
a new product interest (*)
Do not customize what you see in the dashboard. When you first login to
My Oracle Support, you have access to all the recommended widgets by default
Reduce wasted time and frustration by organizing your dashboard to match
your job role and product (*)
Ask your CUA to suggest a layout
Add as many widgets as you can to the dashboard to maximize what you see
when you login

[Incorrecte]
This is a key benefit of the My Oracle Support interface
. Take the time to organize the content exactly the way you want to see it and u
se it. Make it work for you.
6.
You would like to locate content about what changed in the LATEST My Ora
cle Support release. Which of the following statements best describes the steps
you would follow?
Question revoir
(1) Points
Search for 'Release Notes' in the Global Search and go through the diffe
rent results.
Post a question in the 'Using My Oracle Support Community' asking what c
hanges have been made in the last release
Access 'My Oracle Support Resource Center' and view the Release Notes (*
)
Call Oracle and log a Service Request to ask what changes have been made
.

[Incorrecte]
While all answers are options, the question is asking ab
out latest release; that information is primarily posted on the My Oracle Suppor
t Resource Center.
7.
My Oracle Support has pre-set dashboard configuration op
tions based on role. For example, I can go to the Customize link and select "Har
dware User" to automatically add the widgets to my dashboard associated with thi
s user type
Question revoir
(1) Points
Vrai
Faux (*)

[Correcte]

Correct

Knowledge Search and Browse

(Rpondez toutes les questions de cette section.)
8.
What option(s) are available to filter search results in
My Oracle Support? Select all that apply.
Question revoir
(1) Points
(Choisir toutes les rponses correctes)

Refinements (*)
Browse and Search option
Knowledge filter
PowerView (*)

[Incorrecte]
We are looking for two answers. This is about filtering
results, so both PowerView and Refinements are the correct answers. Knowledge fi
lter is not a real option, and Browse and Search option is a search option (not
a filter on the search results).
9.
I would access 'Refine Search" on the Service Requests t
ab to further refine and improve my search
Question revoir
(1) Points
Vrai
Faux (*)

[Incorrecte]
ledge tab

The 'Refine Search' functionality is located on the Know

10.
t based on product?
(1) Points

What is the best way to find content in My Oracle Suppor

Question revoir

Post a thread in My Oracle Support Community

Global Search bar
Use the 'Search & Browse' feature on the Knowledge tab and product-based
information centers (*)
Check the Certifications tab

[Incorrecte]

Incorrect

11.
During the step-by-step flow, My Oracle Support will offer you suggested
solutions as you define your problem. You have the option to 'turn off' these s
uggested solution results when you create a Service Request.
Question revoir
(1) Points

Vrai (*)
Faux

[Incorrecte]
This is true. You can select "off" to Solutions during S
R creation under Knowledge Preferences. As a best practice, it's a good idea to
leave it on (default) so that you potentially solve your issue with a known solu
tion (without submitting a new SR)
12.
Any time you type a search into the Global Search bar (o
n any tab), the results are provided on the Knowledge tab
Question revoir
(1) Points
Vrai (*)
Faux

[Incorrecte]

Incorrect
13.

What is a Search Helper?

Question revoir

(1) Points
Some products have created search helpers which allow you to identify wh
ere a product issue is occurring and then recommend documents based on your sele
ction (*)
A new section in the Service Request process
Voice-activated help feature that you can turn on in My Oracle Support
An option you can select under Knowledge Preferences

[Incorrecte]

Incorrect

Product Certifications
(Rpondez toutes les questions de cette section.)
14.
ovide to the user?
(1) Points

What does the Certifications tab in My Oracle Support pr

Question revoir

A quick way to log Service Requests related to Certification questions.

This tab is only available to you in My Oracle Support if you purchase a
special support contract. The average user does not have access.
Access to product certification information (*)
None of the above

[Incorrecte]

Incorrect

15.
The Certifications tab in My Oracle Support is able to d
irectly answer all of your certification questions in a single location.
Question revoir
(1) Points
Vrai
Faux (*)

[Incorrecte]
Older products and some new products are NOT available i
n the Certifications tab; however, there may be content if you use global search
. If not, post your question in the community for your product.

16.
Is there any reason to check the Certifications tab on a regular basis i
f my company has NOT upgraded any of our products? Select the most correct answe
r(s). Question revoir
(1) Points
(Choisir toutes les rponses correctes)
Yes, to check the support dates to understand when products stop being s
upported (*)
No, you would only check during an active upgrade planning cycle
No, there is no new information on the Certifications tab unless you rec
eived a Hot Topics E-Mail
Yes, because you can pick the releases you are currently running and the
Certifications tab will list out the patch levels (if required) (*)

[Incorrecte]

Incorrect
17.

What is the definition of a certification?

Question

revoir
(1) Points
A combination of Oracle and third-party products that Oracle has tested
and should work together.
A combination of Oracle and third-party products, operating systems, or
hardware that Oracle has tested and should work together. (*)
A combination of Oracle and third-party products, operating systems, or
hardware that Oracle believes should work together
A testing matrix that Oracle provides via the Certifications tab that al
lows you to compare combinations of Oracle and third-party products

[Incorrecte]

Incorrect

18.
A product is certified for a specific release of an oper
ating system (OS) on a particular hardware platform. For example, Oracle Databas
e (11.2.0.3.0) on Oracle Solaris 11 (SPARC)
Question revoir
(1) Points
Vrai (*)
Faux

[Correcte]

Correct

Patches and Updates

(Rpondez toutes les questions de cette section.)
19.
From within My Oracle Support, select the best descripti
on of how to download the latest firmware patch for Netra Blade X3-2B Question
revoir
(1) Points
From Global search enter Netra Blade X3-2B and Patch, select enter and f
rom the results select view the document follow the link to Oracle.com/technetwo
rk/systems, Find and locate the Netra Blade X3-2B click the link to download the
patch

Patches and Updates > Advanced Search > Enter Netra Blade X3-2B > Select
Release > Add a filter line Add Description is Firmware and view and download the
results. (*)
Log a Service Request in My Oracle Support and ask for a link to the pat
ch to download it.
From the My Oracle Support Community Post a question to ask for the link
to download the latest firmware patch for Netra Blade X3-2B

[Incorrecte]

Incorrect

20.
A great resource for additional help in My Oracle Suppor
t is the 'context-sensitive' help located in the upper-right. You can view detai
led answers to common questions about topics such as Patching. Question revoir
(1) Points
Vrai (*)
Faux

[Incorrecte]

Incorrect

21.
You have some questions about a recommended patch set for your products.
What is the best practice for you to ask specific questions and get feedback?
Question revoir
(1) Points
Create a new thread in the appropriate patching community and discuss wi
th the members of your community. (*)
Use the Patch Search region on Patches & Updates tab, Product or Family
(Advanced) search. Select release and type (Patchset) and search. Sort patches b
ased on date to see the latest displayed first
Use Google to find out what recommended patches are available
Add the 'Recommended Patch Sets' widget to your dashboard
Log a Service Request

[Incorrecte]
My Oracle Support Community is the recommended best prac
tice to not only ask questions but share experiences with other users

22.
I am looking to download the JD Edwards EnterpriseOne 9.
1 patch. What is the most correct method to do this?
Question revoir
(1) Points
Select Patches and Updates Tab > Advanced Search > Search for JD Edwards
EnterpriseOne > Release is 9.1 and select search
Log a Service Request with Oracle Support and ask for the Support Engine
er to send me the required patches.
Select Patches and Updates Tab > Patch Plan > select my configuration >
select the release 9.1 > Select Analysis > download the patches after I read any
message displayed.
Select Patches and Updates Tab > Quick Links JD Edwards > search for JD
Edwards EnterpriseOne > Release is 9.1, agree to license and select search (*)

[Incorrecte]

Incorrect
23.

What is a Patch Advisor?

Question revoir

(1) Points
A type of Lifecycle Advisor in My Oracle Support that co-locates patchin
g information in areas such as Upgrade Advisors and Patching & Maintenance Advis
ors (*)
The Patch Advisor is the Readme file included with all Patches that prov
ide specific install information
A specific patch search in My Oracle Support that only focuses on patch
information
A tool that you can download that will analyze the patches on your syste
m to confirm you are on the latest patch set
None of the above

[Incorrecte]

Incorrect

24.
Regardless of your specific Oracle products, the general
process to download patches in My Oracle Support is the same Question revoir
(1) Points

Vrai (*)
Faux

[Correcte]

Correct

My Oracle Support Community

(Rpondez toutes les questions de cette section.)
25.
The same Oracle Support Engineers that resolve technical
Service Requests also participate in My Oracle Support Community to share their
knowledge and expertise as part of this trusted community.
Question revoir
(1) Points
Vrai (*)
Faux

[Correcte]

Correct

26.
Which of the following attributes describe the value of My Oracle Suppor
t Community?
Question revoir
(1) Points
Available to users 7x24x365. You can always engage in the global communi
ty at a convenient time in your work day
Each community is staffed with a special set of Oracle support engineers
who engage exclusively with online questions
Leverage the shared experience of your peers and subject-matter experts
to quickly expand your knowledge and awareness
Using communities allows you to bypass the standard Service Request crea
tion process in My Oracle Support and fast-track your issues
Both 1 and 3 (*)

[Incorrecte]

Incorrect

27.
You recently created a new posting in My Oracle Support
Community. When you go back to view it, you do not see it in the community where

you thought you had posted it. What can you do to locate your posting?
Question revoir
(1) Points
Your posting was likely deleted by a moderator because it was in the wro
ng community and they frequently monitor
Log a Service Request
You can look on the Discussions tab (My Discussions) within My Oracle Su
pport Community (*)
You can post another new thread and ask the community if they know what
happened to your last posting
None of the above

[Incorrecte]
If a posting is moved it s due to the fact it is in the wr
ong community, the community administrators move the posting to the correct comm
unity to ensure the SME with the knowledge can answer your posting.
28.
If you have general questions about My Oracle Support an
d have not found answers in the help menu or in the knowledge base, a best pract
ice is to post your question to 'Using My Oracle Support' Community.
Question
revoir
(1) Points
Vrai (*)
Faux

[Incorrecte]

Incorrect

29.
What is a typical consequence of posting a product-speci
fic question into the 'Using My Oracle Support' Community?
Question revoir
(1) Points
A moderator for the community will directly email you to request that yo
u remove this question
The question will trigger an automatic email that alerts you to ask the
question in a different community
The moderator for the community will see that the question is not in the

right community and will attempt to find the right community for your question.
This impacts the time to resolution of your question (*)
None of the above

[Incorrecte]

Incorrect

30.
You have a specific question regarding Oracle Database.
You are new to the community framework and are not sure how to go about searchin
g to identify a relevant Database-oriented community. What is your best practice
? Check all that apply Question revoir
(1) Points
(Choisir toutes les rponses correctes)
You can type in your Database-related question in the search bar and vie
w questions already posted in various Database communities (*)
Post this question in the 'Using My Oracle Support' Community
With Subscriptions Off, scroll through the Database community options in
the left pane under 'Find a Community'. (*)
Open a non-technical Service Request

[Incorrecte]
You could start by searching for your specific question
and see if you find a match. You could also just search Database Communities a
31.
You can choose to receive email updates based on my community subscripti
ons. This is a great way to stay connected to the latest information being share
d in the community.
Question revoir
(1) Points
Vrai (*)
Faux

[Incorrecte]
Click on 'My Profile' and make sure this option is check
ed under Personal Information

Using Support Best Practices for Hardware & Software

(Rpondez toutes les questions de cette section.)
32.

You have a planned outage window at the end of the quart

er. You can access features available in My Oracle Support that will enable you
to make decisions about which patches to install
Question revoir
(1) Points
Vrai (*)
Faux

[Incorrecte]

Incorrect

33.
For the supported products, what are the benefits of ins
talling and using Oracle Configuration Manager (OCM)? Question revoir
(1) Points
Monitor changes and review health checks
Use the Upgrade Planner
Create fully qualified Service Requests
View Reports
All of the above (*)

[Incorrecte]

Incorrect

34.
Oracle Enterprise Manager Harvest Job is a collection to
ol that gathers information about your Oracle set-ups, configuration, and OS. Yo
u can automate this information transfer with Oracle
Question revoir
(1) Points
Vrai (*)
Faux

[Correcte]

Correct

35.
From a hardware perspective, what are the benefits of do
wnloading Oracle Services Tools Bundle and enabling Auto Service Request (ASR)?
Question revoir
(1) Points

Prevent known issues

Automatically log Service Requests
Create a fully qualified Service Request
All of the above (*)
None of the above

[Incorrecte]

Incorrect

36.
You can view Health Recommendations in My Oracle Support before you enab
le a collection mechanism.
Question revoir
(1) Points
Vrai
Faux (*)

[Incorrecte]
d by the collector

The analysis runs against the configuration data capture

37.
If a customer or partner has a Hardware Support Identifi
er (SI), what permissions do general My Oracle Support Users need to view Assets
in My Oracle Support? Question revoir
(1) Points
CUA Access level
Asset-View access level (*)
SR Create & Update
None, it is available to all users

[Incorrecte]

Incorrect

Create and Manage Service Requests

(Rpondez toutes les questions de cette section.)

38.
all that apply.
(1) Points

What are some of the ways to send data to Oracle. Select

Question revoir
(Choisir toutes les rponses correctes)

Upload the relevant files when creating the SR (*)

Upload files to Oracle using sftp with SR number as part of the file nam
e (*)
Upload Hardware related files using supportfiles.oracle.com (*)
Send an email to Support Engineer's personal email address with support
data

[Incorrecte]

Incorrect

39.
The following is a common problem that Users encounter w
hen trying to log a Service Request: they do not have the correct access level i
n My Oracle Support and/or do not have the correct Support Identifier approved a
nd associated with their account
Question revoir
(1) Points
Vrai (*)
Faux

[Incorrecte]

Incorrect

40.
A recommended best practice is to organize all the data
associated with your issue before you initiate a new Service Request. A Fully Qu
alified SR provides Oracle Support with as much detail as possible about your is
sue. This includes what happened, users impacted, single or repeat occurrences,
any changes, and related diagnostic data to attach to the Service Request
Question revoir
(1) Points
Vrai (*)
Faux

[Correcte]

Correct

41.
The main way that users with 'Create and Update' privilege log Service R
equests in My Oracle Support is by selecting 'Create SR' on the Service Requests
tab
Question revoir
(1) Points
Vrai (*)
Faux

[Correcte]

Correct
42.

When should Severity 1 be selected?

Question revoir

(1) Points
To get immediate attention to your Service Request
When your business has stopped functioning due to an issue on your Oracl
e System, Software, or Application (*)
When your testing system is down
Only when you have requested an Escalation of the issue
All of the above

[Correcte]

Correct

43.
If you select Severity 1 for your issue, you will need t
o provide a management contact in the workflow, and your identified manager will
be contacted by Oracle Support
Question revoir
(1) Points
Vrai (*)
Faux

[Correcte]

Correct

44.
You were able to resolve a Service Request before Oracle
Support came back with a suggested solution. What should you do?
Question

 revoir
(1) Points
Click on 'Close SR' and provide detailed comment (Update Detail) on the
solution you found to help us improve our knowledge base (*)
Just close the SR with no further updates
Call the Support Engineer for advice
Ask your CUA to initiate an auto-close of this SR since you have a solut
ion
None of the above

[Correcte]

Correct

Oracle Support Policies

(Rpondez toutes les questions de cette section.)
45.
elect all that apply.
(1) Points

What items are covered by your Premier Support Policy? S

Question revoir
(Choisir toutes les rponses correctes)

Access to Oracle Support Engineers to de-code customized code and undert

ake script development
Access to Oracle Product knowledge and Oracle Product bug fixes (*)
Access to My Oracle Support Community (*)
Access to new functionality included in Oracle Patches and Upgrades (*)
Access to Oracle Engineers to perform mapping business requirements to p
roduct functionality

[Incorrecte]
Oracle Support is available to support you on Oracle Pro
ducts, however Oracle Support is not a resources to train and develop customized
solutions for your organization.
Page 9 sur 14

46.
What are the best methods to stay informed about the latest information
on Oracle Technical Support policies? Question revoir
(1) Points
(Choisir toutes les rponses correctes)
Search technical support on oracle.com and review the posted policy PDFs
often (*)
Download the Oracle Technical Support Policies and use these as your ref
erence guide
Search in My Oracle Support for 'Technical Support Polices' (*)
Log a Service Request and ask Support to provide information about suppo
rt policies

[Incorrecte]
All of the answers are possible options to stay informed
about the Oracle Technical Support Policies; however, the best methods are 1 an
d 3.
47.
What is the best approach to resolve the issue of not be
ing able to download a specific patch for a Product (after the Support Date has
passed).
Question revoir
(1) Points
Contact your Oracle Sales representative and purchase Extended Software
support for your product that needs patching (*)
Google to see if the patch is available somewhere on the Internet
Contact your Oracle Sales representative and ask them to call Oracle Sup
port and send you the patch
Log a Service Request and ask Oracle to send it to you

[Incorrecte]
All of these answers are possible reactions to not being
able to download a patch. The most correct answer is C as the product has passe
d its supported end date.
48.
What is the recommended way to locate content about the
End Date of support for a product? Select all that apply.
Question revoir
(1) Points

(Choisir toutes les rponses correctes)

Use the Certifications tab and review the support-specific content (*)
Access oracle.com and review the support PDF and search for support date
s (*)
Log a Service Request and request information about support dates
Call your Oracle Sales or Account Representative

[Incorrecte]
All of the answers are correct to some degree; however,
the question is asking for the recommended way. As outlined in the videos, the r
ecommended way is to use the Certifications tab or access the content on oracle.
com and view the support PDFs for the latest content.

Resolve your Oracle Service Requests faster using ASR

(Rpondez toutes les questions de cette section.)
49.
For assets managed by Oracle Service Delivery Partners:W
ho is responsible for approving ASR pending activations in My Oracle Support?
Question revoir
(1) Points
Customer
Oracle Service Deliver Partner (*)
Oracle Field Engineer

[Correcte]

Correct

50.
For assets managed by Oracle Service Delivery Partners:T
rue or False: After receiving an ASR notification email that indicates that a dr
aft Service Request has been created, the Partner must immediately use My Oracle
Support to promote the Draft Service Request to a Technical Service Request.
Question revoir
(1) Points
Vrai
Faux (*)

[Correcte]

Corrrect

51.
A pre-requisite for activting ASR for an asset is providing a Contact na
me in My Oracle Support. Which Support Identifier privileges are required for th
e My Oracle Support user selected as a Contact?
Question revoir
(1) Points
(Choisir toutes les rponses correctes)
Administrator
Create Service Request (*)
View Asset (*)

[Incorrecte]

Incorrect.

52.
ervice Requests?
(1) Points

For which of the following event types does ASR create S

Question revoir
(Choisir toutes les rponses correctes)

Firmware needs to be updated

Power supply faults (*)
File system full
OS crash
Fan failures (*)

[Incorrecte]

Incorrect.

53.
Oracle customers can ony install one ASR Manager per Ora
cle Support Identifier.
Question revoir
(1) Points
Vrai

Faux (*)

[Incorrecte]
Incorrect. Customers can install mutiple ASR Managers to
meet their organization's needs.
54.
For assets managed by Oracle Service Delivery Partners:H
ow can a team be notified when ASR creates Draft Service Requests?
Question
revoir
(1) Points
Open an Oracle Service Request and ask for assistance.
Use My Oracle Support to enter one or more email lists in the "Distribut
ion Email List" field for the managed assets. (*)
Create a My Oracle Support user as the email list. Then, assign this use
r as the Contact for the ASR asset.

[Incorrecte]

Incorrect.

55.
Question revoir
(1) Points

Which of the follow data does ASR send to Oracle?

(Choisir toutes les rponses correctes)

serial number (*)
IP address
hostname (*)
fault event code (*)

[Incorrecte]

Incorrect.

56.
For assets managed by Oracle Service Delivery Partners:Who can be a Cont
act for a Partner-managed ASR asset?
Question revoir
(1) Points
My Oracle Support user with Create Service Request privilege on the endcustomer Support Identifier

Oracle Field Engineer

My Oracle Support user with "Create Service Request" and "View Asset" pr
ivileges on the Partner Support Identifer (*)

[Incorrecte]

Incorrect.

57.
ASR is available at no additional cost to Oracle Premier
Support for Systems and Hardware Warranty plans
Question revoir
(1) Points
Vrai (*)
Faux

[Correcte]

Corrrect

58.
For assets managed by Oracle Service Delivery Partners:W
hat My Oracle Support Privileges are needed to manage ASR assets? (Activate, Add
Contact, etc.)
Question revoir
(1) Points
Administrator privilege on the Partner Support Identifier (*)
View Asset privilege on the end-customer Support Identifier
Create Service Request privilege on the end-customer Support Identifer

[Correcte]

Correct.

Oracle Collaborative Vendor Support (OCVS) Overview Training

(Rpondez toutes les questions de cette section.)
59.
Under OCVS model, customer would call a vendor for a pro
blem. While the support analyst decides involvement from another vendor, he will
log SR to another vendor, then customer will follow the SR to another vendor.
Question revoir
(1) Points
Vrai

Faux (*)

[Incorrecte]
Incorrect. Refer to the Oracle Collaborative Vendor Supp
ort Program Overview training for more information.
60.
By participating in the OCVS as an OPN member, vendors a
re required to enter into time consuming or costly support or legal agreements.
Question revoir
(1) Points
Vrai
Faux (*)

[Incorrecte]
Incorrect. Refer to the Oracle Collaborative Vendor Supp
ort Program Overview training for more information.

61.
OCVS can be used as a replacement for support
(1) Points

Question revoir

Vrai
Faux (*)

[Correcte]

Correct

62.
Which of the following statements reflect the value prop
osition to our Mutual Customers as a result of the Oracle Collaborative Vendor S
upport Program (OCVS)? Question revoir
(1) Points
(Choisir toutes les rponses correctes)
Increases the time to implementation for collaborative vendor solutions.
Strives to prevent the frustration of
improves overall satisfaction. (*)

finger-pointing

between vendors and

Provides enhanced support value for collaborative vendor implementations

. (*)
Improves response by having all parties involved in the collaboration. (

*)
Increases the risk and costs associated with owning collaborative vendor
solutions.

[Incorrecte]
Incorrect. Refer to the Oracle Collaborative Vendor Supp
ort Program Overview training for more information.
63.
Which of the following statements are Partner requiremen
ts for participation in the Oracle Collaborative Vendor Support Program (OCVS)?
Question revoir
(1) Points
(Choisir toutes les rponses correctes)
Partner must be trained on all Oracle products they wish to engage with
Oracle Support through the OCVS.
Partner must be a current OPN member in good standing. (*)
Partner must be accepted into all Product Focus Areas in order to partic
ipate in the OCVS.
Partner must apply and received confirmation of acceptance for use of th
e OCVS benefit. (*)

[Incorrecte]
Incorrect. Refer to the Oracle Collaborative Vendor Supp
ort Program Overview training for more information.
64.
As an active OPN member, you automatically become an OPN
Question revoir

-OCVS member.
(1) Points
Vrai
Faux (*)

[Correcte]

Correct

65.
Which of the following are the support challenges at the
multiple vendor computing environment?
Question revoir
(1) Points

Complexity of environments
Rising collaborative vendor Support Activity
Expanding call Resolution Times
Prohibitive Training Demands for technical analysts
All of the above (*)
none of the above

[Correcte]

Correct

66.
A "Mutual Customer" under the Oracle Collaborative Vendor Support Progra
m must have an active support contract with BOTH Oracle and a participating Part
ner.
Question revoir
(1) Points
Vrai (*)
Faux

[Correcte]

Correct

67.
Which of the following statements regarding enrollment i
n the Oracle Collaborative Vendor Support Program (OCVS) is NOT true? Question
revoir
(1) Points
The OCVS is offered as a value-added benefit at no additional costs to O
racle Partners as part of their OPN membership.
Enrollment in the OCVS is easy by selecting the "Join Now" link from the
OCVS portal page on OPN.
A partner should wait to enroll in the OCVS until they encounter a Oracl
e Collaborative Vendor support issue from a mutual customer. (*)
A Partner should enroll in the OCVS proactively if they provide support
services to mutual customers.

[Correcte]

Correct

68.
Which of the following statements are Partner requiremen
ts for collaboration in the Oracle Collaborative Vendor Support Program (OCVS)?
Question revoir
(1) Points
(Choisir toutes les rponses correctes)
Partner must provide the Mutual Customer s support identification number w
hen collaborating with Oracle Support. (*)
Partner must direct Mutual Customers to contact Oracle Support directly
on Oracle-related issues.
Partner must establish their own severity levels and response timeframes
for Mutual Customer support issues.
Partner must provide and maintain standard contact and escalation inform
ation for the OCVS. (*)
As part of the OCVS, Partners have the option of collaborating with Orac
le Support on a Mutual Customer support issue.

[Incorrecte]
Incorrect. Refer to the Oracle Collaborative Vendor Supp
ort Program Overview training for more information.