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Goal-setting Does the organizations goal-setting exercise take into account the business
complexity, the criticality of an individuals role and the individuals personal stretch potential?
Often, goal setting is largely a top-down, unilateral process, with employees having little say
about strategic organizational goals. This leaves little scope for individual inspiration. We believe
employees motivation can be tapped by including them in discussions about the team and the
organizations goals.
Vital Few Too many goals or key result areas for employees spread across a diverse number of
themes and roles usually indicates poor focus. Companies should focus on the vital few goals
that are aligned with the organizations short and long-term objectives. In addition, companies
should clarify how these goals are defined and measured. Suppose the goal is achieving bottomline growth. For a department that doesnt directly generate revenue, such as the finance
department, the company can say performance will be judged using parameters such as how well
the procurement expenses were managed.
Instead of having a nebulous goal like Lets become customer centric, make the goal specific,
time-bound, and list key actions that will make it measurable. Thats what you call a smart goal.
Behavioral change During employee townhall meetings, companies often stress the need for
initiative and innovation. But an employee may end up with a poor performance rating if in the
process of demonstrating those virtues, he or she has missed defined business targets!
Organizations that want to drive behavioral changes need to show their commitment to these
goals by giving them appropriate weight in the performance appraisal system. They should
define how these behavioral goals are measured, so that employees know exactly where they
stand if they come up with new ideas or spend time on innovative projects. Finally, companies
need to give employees adequate time to demonstrate these behaviors.
Appraisal frequency Companies have to differentiate high performers and high-performing teams
in a business environment that is constantly changing. When companies are pursuing a
constantly moving target, is it fair to evaluate an employees performance against goals that are
frozen at the beginning of the year? We believe companies need to have at least two or three
review sessions. One could be to review employees annual performance, while another could be
held in conjunction with the business planning and budget team to set targets for the next year.
This way the processes of setting strategic goals and evaluating employees receive the attention
they independently merit.
Flexible rating scale Globally, companies rely on a standard bell curve which rewards
performance partly by comparing the individuals performance with his or her peers. While this
tool works well in a normal year, organizations should build flexibility into their appraisal
systems to reflect changes in the business environment. Typically, companies follow a four-point
scale for employee ratings: 10% of the employees get a rating of one (the lowest), 40% get a
rating of two or three, and only 10% get the highest, four-point rating. These percentages are
rarely subject to change. We suggest that organizations tweak their distributions depending on
the business environment. Use the standard distribution if the company is on target. But if the
targets are exceeded either by the company or a particular unit, then the company should skew its
performance curve so that more employees can benefit from the good performance. For instance,
in a good year, companies can use a distribution of 5-30-45-20. If one unit merits a three rating
and another a four, then support functions like finance and human resources can be given a
weight of 3.5, and their staff rated accordingly. Alternately, if the company does not do well, it
can shift its distribution downward to 15-50-30-5.
Keeping it real Even the most rigorous systems cannot replace leadership, wisdom and prudence.
The companys board has to take ownership of the performance management process by asking
questions like: are the goals fair? Can we also reward work on a best effort basis rather than
only on outcomes, so that initiative and motivation dont get squashed? Can we reward
individuals for demonstrating behaviors emblematic of organizational values? Can we recognize
employees for demonstrating everyday leadership through a commitment for learning and
development?
Companies should demonstrate a commitment to their employees by continuously revamping
and improving their performance management systems to tie them closer to reality. More than
anything else, this will show employees that the company cares.
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1. Essay Method
In this method the rater writes down the employee
description in detail within a number of broad categories
like, overall impression of performance, promoteability
of employee, existing capabilities and qualifications of
performing jobs, strengths and weaknesses and training
needs of the employee. Advantage It is extremely
useful in filing information gaps about the employees
that often occur in a better-structured checklist.
Disadvantages It its highly dependent upon the writing
skills of rater and most of them are not good writers.
They may get confused success depends on the memory
power of raters.
3. Rating Scale
Rating scales consists of several numerical scales
representing job related performance criterions such as
dependability, initiative, output, attendance, attitude etc.
Each scales ranges from excellent to poor. The total
numerical scores are computed and final conclusions are
derived. Advantages Adaptability, easy to use, low cost,
every type of job can be evaluated, large number of
employees covered, no formal training required.
Disadvantages Raters biases
4. Checklist method
5.Ranking Method
The ranking system requires the rater to rank his
subordinates on overall performance. This consists in
simply putting a man in a rank order. Under this method,
the ranking of an employee in a work group is done
against that of another employee. The relative position of
each employee is tested in terms of his numerical rank. It
may also be done by ranking a person on his job
performance against another member of the competitive
group.
Advantages of Ranking Method
Employees are ranked according to their
performance levels.
It is easier to rank the best and the worst
employee.
Limitations of Ranking Method
The whole man is compared with another
whole man in this method. In practice, it is very difficult
to compare individuals possessing various individual
traits.
This method speaks only of the position where an