Feature List Voice / Fax

Feature
Innline
Remarks
General

Messaging via telephone to PMS

groups (if numeric)
Yes R
R
Can send a message to all guests currently checked in
Administration groups
Yes S
S
9 system-wide distribution groups, plus 8 distributions groups for each staff mailbox
Automatic check-in to mailbox: full
PMS integration
Yes
Automatic check-in to mailbox: full
PMS integration
Automated room moves (language,
wakeups, personalized greeting, PIN
number)
Yes
Automated room moves
(language, wakeups, personalized
greeting, PIN number)
Password protection for access to
the voice mailboxes and the system
terminal
Yes
Password protection for access to
the voice mailboxes and the
system terminal
User can choose their own PIN
number by phone or from the
keyboard
Yes
User can choose their own PIN
number by phone or from the
keyboard
Multiple extension rooms
Yes
Multiple extension rooms
Fax/voice/mixed media extensions
Yes
Fax/voice/mixed media extensions
Multi-occupancy / privacy"
Yes
Multi-occupancy / privacy"
Room/person activity report
Yes
Room/person activity report
Name directory
Yes
Name directory
Pending report (pending wakeup
calls)
Yes
Pending report (pending wakeup
calls)
Real time system health display
Yes
Real time system health display
Automatic check-in to mailbox: full
PMS integration
Yes
Automatic check-in to mailbox: full
PMS integration
Automated room moves (language,
Yes
Automated room moves
wakeups, personalized greeting, PIN number)

(language, wakeups, personalized

greeting, PIN number)
System statistics report (e.g.
Yes
remaining disk space, memory,

number of messages)

Common phone key functionality

Yes
(e.g. # to exit, 7 to play the main

menu)

Cover path for administration users

Yes
(system wide or individual)

Option to record advertisements

(e.g. Valentines Day, weather
forecast)
Yes
Secure operator/reception functions
Yes
DDI - static or dynamic
Yes
DDI - Fax DDI
Yes
DDI - Telephone DDI
Yes
DDI - pool management
Yes Z
Z
Voice mail can manage pool, or
PMS can manage pool
DDI - front desk configurable via
GUI
Yes
DDI - guest configurable via guest
services
Yes
DDI - phone number card printing
on check-in
Yes
DDI - phone number card printing
on demand
Yes
Message buffer on PMS link failure
Yes

Multi-usage ports
Yes
PABX compatibility
Yes
Networked backup of message files
Yes
Networked backup of message files
Yes
Full backup redundancy
Yes [
[
Via mirroring SCSI disk
controller card
Customisable prompts for external
callers
Yes
Different messages on busy or no
reply
Yes
Personalised greetings for each
mailbox
Yes \
\
8 customisable greetings for
staff (administration) mailboxes
Configurable greeting keys for staff
mailboxes
Yes
customer-configurable voice menus
Yes
Reports - Mailboxes with messages
Yes
Reports - Mailboxes with greetings
recorded
Yes
Reports - Automatic reports
Yes
Admin/office features
Yes
Caller options to playback/re-record
message
Yes
"Outgoing messages only" mailbox
Yes
Operator/reception option to
playback guest's deleted messages
Yes

General

Messaging via telephone to PMS

groups (if numeric)
YES R
R
Can send a message to all guests currently checked in
Administration groups
Yes S
S
9 system-wide distribution groups, plus 8 distributions groups for each staff mailbox
Automatic check-in to mailbox: full
PMS integration
Yes
Automatic check-in to mailbox: full
PMS integration
Automated room moves (language,
wakeups, personalized greeting, PIN
number)
Yes
Automated room moves
(language, wakeups, personalized
greeting, PIN number)
Password protection for access to
the voice mailboxes and the system
terminal
Yes
Password protection for access to
the voice mailboxes and the
system terminal
User can choose their own PIN
number by phone or from the
keyboard
Yes
User can choose their own PIN
number by phone or from the
keyboard
Multiple extension rooms
Yes
Multiple extension rooms
Fax/voice/mixed media extensions
Yes
Fax/voice/mixed media extensions
Multi-occupancy / privacy"
Yes
Multi-occupancy / privacy"
Room/person activity report
Yes
Room/person activity report
Name directory
Yes
Name directory
Pending report (pending wakeup
calls)
Yes
Pending report (pending wakeup
calls)
Real time system health display
Yes
Real time system health display
Automatic check-in to mailbox: full
PMS integration
Yes
Automatic check-in to mailbox: full
PMS integration
Automated room moves (language,
wakeups, personalized greeting, PIN
number)
Yes
Automated room moves
(language, wakeups, personalized
greeting, PIN number)
System statistics report (e.g.
remaining disk space, memory,
number of messages)
Yes

Common phone key functionality

(e.g. # to exit, 7 to play the main
menu)
Yes
Cover path for administration users
(system wide or individual)
Yes
Option to record advertisements
(e.g. Valentines Day, weather
forecast)
Yes
Secure operator/reception functions
Yes
DDI - static or dynamic
Yes
DDI - Fax DDI
Yes
DDI - Telephone DDI
Yes
DDI - pool management
Yes Z
Z
Voice mail can manage pool, or
PMS can manage pool
DDI - front desk configurable via GUI
Yes
DDI - guest configurable via guest
services
Yes
DDI - phone number card printing on
check-in
Yes
DDI - phone number card printing on
demand
Yes
Message buffer on PMS link failure
Yes
Multi-usage ports
Yes
PABX compatibility
Yes

Languages (Standard)

Standard 5 Languages Max 10 Languages per system for messaging and wakeups (larger numbers available)
Yes
Automatic language allocation on
check in
Yes

Select Language mailbox type

Yes
Language prompts for all system
prompts
Yes
Configurable language selection order Wake-up (Standard)
Yes
Stand alone or combined wakeup
and voicemail system
Yes
10 customisable messages
Yes

Customizable wake-up message for each guest service class

Standard 5 Languages
10 languages per system (more
available)
Yes
Multiple wakeups per room (2 per
day)
Yes

Number of wake-up calls per guest room is not limited

Group wakeup calls
Yes
Wakeup calls can be set by guests,
general staff, the operator or via the
PMS
Yes
Comprehensive and user
configurable wakeup call regime
facility
Yes
Call operator and play a message on
wakeup call failure
Yes
Comprehensive audit trail including
times, dates extensions used and
outcomes
Yes
Confirmation of time set
Yes
Individual day or duration of stay
wakeup calls
Yes
Unlimited Snooze facility
Yes
Reminder calls for staff
Yes
Staff record own reminder call
Yes
12-hour clock format
Yes

Wake-up call off-loading to PBXs

(Hitachi, Lucent)
Yes
Staff wake-up calls
Yes
Wake-up calls to auto-answer phones
Yes
Messaging Standard
Simple Message retrieval from any
room phone
Yes
Admin messaging (multiple classes
of service)
Yes

All messages are date and time stamped

Yes
Broadcast message to groups or
individuals (Immediate or store and
forward)
Yes
Delete or retain heard messages
Yes
Deleted message retrieval
Yes

Front desk mailbox can restore

deleted guest message or guest
can review deleted messages
Fast forward, rewind, pause
Yes

Also have skip-ahead and skipback in message

Guest messaging (10 classes of
service hands-free to fully
featured)
Yes
Help message always available by
one key press
Yes

For main staff mailbox menus

Message forwarding (with an
introduction if required)
Yes

Forward keeps all previous

comment recordings
Messaging non-resident mailboxes
Yes
Operator codes to securely speed up
and simplify operation for
frequent/admin users
Yes
Option to leave a message without
ringing the phone (Do not Disturb)
Yes

Option to retrieve messages after

checkout
Yes
Optional automatic deletion of old
heard messages
Yes
Optional help/introduction message
played on first mailbox access
Yes
Remote message retrieval from any touch tone phone.
Yes
Urgent and standard message types
Yes
Time-dependent message
forwarding
Yes
Messaging for room companions
Yes

Using Group Mailbox feature

Staff Mailbox Tutorial
Yes
Guest Mailbox Tutorials (9 per
tenant)
Yes
Private message type (cant be forwarded)
Yes
Time-limited message delivery
Yes
Certified message delivery
Yes
Reply to message sender
Yes
Automatic message forwarding
Yes
Automatic message play-back on log
Yes
Express Message Sending
Yes
Staff-configurable Message playback options
Yes
Automatic guest message delivery
(check-in, post-check-in, check-out)
Yes

Automatic saving of first guest

message on hang-up
Yes

Configurable staff message playback order

Yes
Security Standard
PIN Security
Yes
CPI/room security
Yes
Option of no security
Yes
Message-Waiting (Standard)
Integrated fax with combined
message waiting facility (one
location for all messages)
Yes
Single or multiple message waiting
lamp activation (via DTMF, MMI port
or third party unit)
Yes
Advice calls with a user defined
regime (e.g. per hour except
between 11pm and 7am)
Yes
Internal pager activation for
message waiting indication
Yes
External pager activation for
message waiting indication
Yes
Call to mobile phone for message
delivery/ message waiting indication
Yes
Call to external phone for message
delivery/ message waiting indication
Yes
Flag on PMS on check-out
Yes
SMS messaging
Yes
Guests notified about PMS messages
Yes
Control PBX MWI for PMS
messages
Yes
Periodic MWI refresh
Yes
Automatic MWI fix-up
Yes
MWI re-synchronization with external
devices

Yes
Room status (Standard)
Automatic posting of status to the PMS
Yes
Automatic attendant (Standard)
Activation on console overflow
Yes
10 short-codes
Yes
Option to return to the operator at any time
Yes
Dial to extension facility
Yes
Fast transfer to voicemail on no-answer or busy
Yes
Hold for the operator
Yes
Multiple menu levels
Yes
Day/Night modes (each attendant)
Yes

Scheduled greetings (e.g. holidays)

Yes
9 Separately-configurable attendants
Yes
Fully configurable attendant prompts
Yes
Configurable No Entry destination
Yes
Configurable Entry Failure
destination
Yes
Configurable Guest/Other transfers
Yes
Staff/guest dialing directory
Yes
Guest transfer security
(schedule/pass-code)
Yes
Automatic concierge/Information Service (Standard)
Multiple menu levels
Yes
Fully customer configurable
Yes

Dial facility on request

Yes
Hear current time & date
Yes
Set greeting message
Yes
Set pass-code
Yes
Set/clear wake-up calls
Yes
Record name
Yes
Set dialing directory inclusion
Yes
Locate another party in dialing directory
Yes
Take guest tutorial
Yes
Select mailbox language
Yes
Review deleted messages
Yes
Leave message for manager/other
party
Yes
Set cell phone call forwarding
Yes
Set personal phone numbers (DDI)
Yes
Go to any mailbox in system
Yes
Take a guest survey
Yes
Hear assigned telephone numbers
Yes
Hear any prompt
Yes
9 configurable guest service menus
Yes
Automatic prompt creation for menus
Yes
Fax (Optional)
Store and forward or immediate delivery
Yes

DDI rotation
Yes
Delivery via DDI, main fax number or
combination of the two
Yes
Remote message delivery
(automated or requested on dial in)
Yes
Support for rooms with dedicated fax
lines, Shared phone/fax lines and no
fax lines
Yes
Obtain fax DDI number over telephone
Yes
Multiple Tenants
Multiple (8) independent businesses
can us same voice mail platform
Yes

Call Forwarding (Optional)

Guests can forward calls to cell phones

Yes
Staff can forward calls to internal and external phone numbers and cell phones
Yes
Alarm number Call Notification
Voice message notification of 100 calls
Yes
Pager notification of 100 calls
Yes
Call notification of 100 calls
Yes
Fax notification of 100 calls
Yes
Special-purpose Mailboxes
Guest mailbox type
Yes
Staff mailbox type
Yes
Front desk administration mailbox type
Yes
User administration mailbox type
Yes
Group mailbox type
Yes
Menu mailbox type

Yes
Play prompt mailbox type
Yes
Record/deliver message mailbox type
Yes
Record prompt mailbox type
Yes
Select Language mailbox type
Yes
Generic redirect mailbox type
Yes
Time branch mailbox type
Yes
Call transfer mailbox type
Yes
Guest service mailbox type
Yes
Automated attendant mailbox type
Yes
Caller hang-up mailbox type
Yes
Say Goodbye mailbox type
Yes
Operator mailbox type
Yes